My recent visit was NOT a treat to my nails... The quality of my manicure was way below the level of other nail shops I've been to frequently. Within 3 days my nail polish on my fingernails were already chipping and coming off. You can tell that the person doing my manicure didn't do a thorough and detailed job on my nails. They were painted uneven from nail to nail. Unfortunately, It was a sloppy job.
Came here with a girlfriend of mine after work. We had dinner plans in the area and had a couple of hours to burn. We walked in and it was pretty empty. The set up and interior design is nice. Very high end feel. They have separate sectioned areas for those that are getting pedicures and those that are just getting manicures. We may have been the only two customers in there at that time. We were immediately taken to our separate sections. I decided to get a pedicure and manicure. I put my feet in the water tub and then was informed a few minutes in that the nail polishes I selected for my toes and hands will be an extra $5 each. I selected a different nail polish color from my hands and toes. So take note that the OPI polish with a sliver top is an extra $5. After I was informed of that I did not want to pay an extra $10. No thank you. The person doing my manicure that informed me of this was being a little pushy and told me I should because it's only an extra $5 each. Again, no thank you. I asked if I could switch the nail polishes out to the other ones that were not an extra fee... she brought me polishes that were all non-OPI brands. Yes, there were OPI brands that didn't cost the extra $5 but she brought only non OPI options. When I asked if I could please get an OPI brand in a similar color she quickly said they don't have any similar polish colors in OPI. I did see that they had similar colors in OPI on the wall of polish colors... I reluctantly just used the brand and colors she brought. The lotion that other nail salons usually apply when you get a manicure was also done here with very little lotion and not massaged in well within my arms and hands. The lotion the manicurist used here felt watery. I was disappointed of the quality of lotion hay was used as well as the half effort put in for the arm and hand massage. The person doing my pedicure was nice and pretty thorough but I did notice that they use the same ziplock bag for both feet when you pay $5 extra for the extra foot scrub. Other places use new ones for each bottom of the foot.
Then when I was done I was told to go to the drying area but the ladies that did my nails just disappeared and I was aimlessly trying to figure out where that was. I had to also carry my own purse over which other salons usually help you so you don't ruin your nails while they are still wet. Then when I was done I was looking for my shoes and then realized they were back where I was sitting for my manicure and pedicure. At first I only saw someone else shoes where I took them off. By that time there was another customer sitting in that chair and my shoes were pushed back hidden behind her shoes.
Based on the final overall price, the constant up charge requests (nail polish for an extra $5?? Come on...), the lady that did my manicure kept standing over me so I would finish signing and putting in my tip off of my credit card receipt (I would've preferred putting in my tip after the polish was done), the bad manicure polish job that did NOT last long (chipping in 3 days!) and done unevenly, the person doing my manicure not allowing me to use a different nail polish brand after asking if I could, and the ladies doing my manicure and pedicure talking amongst themselves in another language right in front of me, I will not recommend this place. It felt like they were talking about me especially when they talk right after they addressed something with me.
I hope they improve as they are the only nail salon in the area. I would hate for customers to be coming here and spend their hard earned money and have to settle for poor customer service and a less than satisfactory manicure like the one I experienced. If you are going to charge high prices, the service, customer service/customer experience, quality, and details of the manicure should mirror that. read more