This place stole 2300$ from my ex girlfriend and only retuned portion of refund. They are biggest scam artists alive. I have to hire lawyer now. I returned Rolex that was broken and have all screenshots of promises of return of money. Four months later they have watch and won't give money back. Please beware don't buy from here they lie about everything and sold me two broken rolexes. The owner won't even reach out to me and nobody will let you talk to owner ever. They have watch and 2300$ Her money. The guy admir told everyone at trax to ignore my girlfriend phone calls and he is biggest piece of shit alive. If the owner sees this I hope you fire him because he scammed her. The sales person yashu is cool and nice but can't help. I hope the owner sees this because this is how you run a business you steal money from mother with three kids. Shit is disgusting. Here is all proof of messages promising refund. Have fun getting sued and proof is all here people they promising full refund but never did. Don't let them do same thing to you. I trusted them and thought owner had class but who steals money from mother with young kids. Lowest shit you can do. Make shit right. They keep deleting my negative post on fb reviews too lol you guys are something else. If you post negative reviews on google or Facebook they will delete it so people won't see them for what they are. read more

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Again my gratitude goes out to Kenneth. I wanted a chain for an 18 year old and I didn't quite hit the mark, given I'm in Australia, and my just turned eighteen year old is in the US. So instead Kenny directly got in touch with my boy and was able to go through what it was he exactly wanted. Kenny left the price and extra costs out of it when chatting to him, leaving all of that between Kenny and myself, so that the birthday boy wasn't concerned with cost and could pick exactly what he wanted. I have bothered Kenny during all hours of day and night to bother him with questions etc, and he has been absolutely incredible. He is gracious, polite, genuine and one sublime human being. His manner is incompatible; when I come to the web site and others want to chat, I dismiss them out of loyalty to Kenneth. Before I found him as my Gold specialist, I was ready to look elsewhere. Kenny, you are a super champ, and you've got my gold and jewelry business for life! A million thanks for making this near impossible task happen, my friend. read more

I made a custom diamond pendant for my boyfriend. Paul was really attentive to what I want and help me to make something just awesome. Paul sent me the pictures and updated for every single step of my pendant. When I went to their showroom to pick up my pendant, Lou was nice and their are many others Nice jewelry there. So I bought to myself a nice ring. read more

Traxnyc made my beautiful engagement ring, and I get daily compliments on how unique and stunning it is. The quality of the diamond is perfection. The personalized design really took this ring to the next level. The famous little blue box looks very small, insignificant, and impersonal in comparison to the sparkling wonder that Traxnyc created. I also have a pair of earrings from here that I literally wear every single day. If you're looking for quality jewelry that is both unique and beautiful, do yourself a favor and go to the best jeweler Traxnyc. They take pride in their work so you can be proud of what you wear. read more

TraxNYC - Jewelry Near Me - Manhattan, New York

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From start to finish a great experience! I liked a Gucci Chain that was on sale. Since I like to save even more money I hit up Amy and asked her for a better price( which I recommend you talk to Amy if you want a lower price) she gave me a lower price on that chain, that was already on sale and done. A couple days later it was in my hands. So communication was nice the price was nice and the product was nice. I will be buying more items from trax. read more

This is by far my favorite jeweler! All my jewels comes from there. Paul helped me to make the custom engagement of my dreams. The ring fits me perfectly and I am in love. I choose a 1.5 carat, SI quality in G color. Paul gave me a special price and it only took 2 weeks to be released. Thank you TraxNYC ! I highly recommend them read more

TraxNYC - Jewelry Near Me - Manhattan, New York

Trax is hands down the best jewelry store in NY's Diamond District. There staff are all experienced experts, and friendly making it a wonderful place to shop. Other jewelers are always trying to get one over on you but Trax gives you a great price on what you get and you get to walk out feeling like a winner. They are the only place I trust to purchase my jewelry at. read more

I can't give negative stars so I had to give them one which they did not deserve. I initially placed my order early September for two items, an Ankh and Heartbeat necklace. The Ankh was supposed to be 18k and the Heartbeat Necklace pendant was supposed to be 14k and the pendant almost 2". 1#, they had bad communication between their internet Site purchase system, emails with customer service about my order to confirm what I wanted and their customer service phone line. 3. the customer service was just bad! They had no manners, talked to me like they were doing me a favor. I only decide to make a purchase from them because my so thought that they would be good. They weren't, they were terrible! 3. they took over a month to send the items. 4. When I received my order, it was completely wrong. To make matters worst I called them prior to the order being shipped to make sure that they were shipping the correct items an was told yes it is correct. 5. When I received my items, they were not what I ordered so I was angry. Worst than that the Ankh was smaller and 14k gold not the 18k that I paid for. The Heartbeat Necklace pendant was less then one inch which is not what I ordered or paid. So you can imagine how upset I was. This was for my wife's birthday. After all the time they took to send my purchase which was a issue in itself, after their site says all orders would go out in two to three days, I received mine over a month late, they made BS excuses that it was a custom item and that does not count in the 2 to 3 day order shipping. That it would be 10 business days now. Still mine took over a month! They tried to steal from me is what this all boiled down to. If I pay you for 18k and you send me 14k there is a Value difference. That's hundreds of dollars stolen. Also, if I pay you for a necklace that the pendant is supposed to be almost 2" and you send me one with a pendant that is less than 1" there is a value difference there too. They tried to steal over $400 - $500 in Gold from me. If one item was incorrect I could understand that but the whole order was incorrect which resulted in a the total purchase being overvalued by hundreds. That's a crime and if it was a bank that would be the equivalent to embezzlement. They thought that we would not notice the gross error they made and except it. I'm sure that they have done this to many others. That's why I stick to my jewelry in LA's Diamond District. If someone has customer service issues I take heed and you should too. Leave this place alone but if you do purchase from them check you order an don't expect their excuses that it was a. Is take. It was an attempt at theft. To make matters worst they charged me a restocking fee of $70 because I did not keep the item. Even though it was their fault. I wouldn't recommend them to anyone. read more

TraxNYC - Incorrect size sent paid for the larger on but was sent the smaller on. - Jewelry Near Me - Manhattan, New York

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I am so impressed with this company and Max. When I had a problem ordering a diamond necklace he called me personally several times along with his staff to help with my purchase. Great customer service. read more

They are the biggest frauders out their, I bought a necklace with a diamond pendant . It was advertised as SI class diamonds , Color H, . 30 total carats and let me tell you what I found out. IT IS FAKE AND THEY ARE CRYSTAL ZARCONA . ITS SO FAKE THAT EVEN AN UNTRAINED EYE UNDER JEWELERS LOOP CAN SEE . They look like SEE THEOUGH PIECES OF GLASS AND LOOK SO FAKE AND BAD. HALF OF THEM DONT EVEN HAVE GIRDLES AND SOME ARE LITERALLY CUT LIKE PEARS. PICTURE THE FRUIT THATS WHAT SOME LOOK LIKE. Consumers be ware because I have the reason to believe that they are doing this on a mass scale. If you look on their website you will notice a pattern. The same diamonds I named are advertised about 75% of the time, especially if you look under SALE and BEST SELLERS. They are all around the same carat weight as well anywhere from .30-.50 CARAT WEIGHT SI DIAMONDS H COLOR and they are all around the same price range, some a little more , some less. It is very sketchy, the results that were found were SHOCKING. If you look close enough on their website and look at the pictures very carefully you will notice something very very apparent. He uses his YouTube platform to lure people in , as I was one of them that was lured into his so called knowledge and CALLING OUT EVERY OTHER JEWELERS AS SCAMS AND LIARS. Thank god for open source software and open source intelligence. I did not say anything until I had enough evidence. In life their has been 1 thing that you can not deny and that is HARD EVIDENCE read more

Great Service. Good Price. Sales guy Nathaniel took us to different gold dealer for the chain we were looking for. Felt very comfortable with quality of chain and price. read more

These people are trash for jewelers. They lack professionalism and so much more. I wouldn't waste my money. I learned the hard way. I'm waiting on a ring that I was told will take a year to make and I can't get a refund because I purchased it on a layaway program. I was hoping the ring would be sent out before Christmas as it was finished being paid off 12/08. That didn't happen so I hoped it would be here before our anniversary 01/10. But after talking to someone I'm told it will take another 365 days to get here. This place is a rip off. Thanks Max read more

Its been a mouth and I have received my watch I reach out to them all the time and never get a reply

It was my first time shopping a fine jewelry online. I was concerned if the actual pieces  (in my case the little gold&diamonds flower clusters) will match the description and pictures on their website. Before making a purchase,  I made a research and found many good reviews and comments on Traxnyc Facebook and Instagram pages. I did purchase the earrings I liked and they are exactly same as I expected! I am giving traxnyc 4 stars because it took them a little longer to ship the item than it was described. I will be shopping with these guys again in future. And will giving updates in my reviews. read more

TraxNYC - Jewelry Near Me - Manhattan, New York

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The return of communication wasn't as efficient as I hope it would be. Considering pandemic factors that affected the staff available to effectively communicate with me via email and text, I was patient enough until I became tired of waiting. Finally though, I was able to get a hold of someone that assisted me with my order requests. Thanks for Kenneth, he followed up on my order and answered my questions and concerns. He took upon himself to service my needs even though he wasn't a customer rep (I directed myself to another phone line). I appreciate his attentiveness and he did amazeballs. Satisfied and I'm looking forward to receive my orders and make more from this site. read more

I ordered a name necklace through the phone. Giorgi Is the one who took care of me. He did a great job. I even need the necklace redone because it was done in all capital letters which was weird. Excellent customer service. I got a personal cell number to contact. Just fabulous effort. I will be back for sure. read more

I understand that covid may create delays within shipping however, my item was guaranteed to ship within 10-15 business days. It's past the 20 day point and still was not shipped. I had expressed my need for a quick shipping and paid for the expedited process. It's disappointing. But This experience has taught me to always shop in person and not to bother with these kind of jewelers. If you have the ability to shop in person I'm sure it would be a different situation- if not, DONT order online from this place. read more

Ordered a Cuban link chain from them (80 grams). Called 2 weeks later for them to tell me it hasn't even started production cause of a "back order" issue. They upsold me to a 90 gram chain which they also struggled to get into their store. Had to keep contacting them making them find me a chain. They finally found a chain. They were able to overnight ship it which was a plus for the headache trying to get a piece from them. Very nice quality chain. Got it tested and it is 14 karat. CALL AND ASK IF THEY HAVE IT IN STOCK BEFORE PAYING. read more

I went there to look for engagement rings and can't say enough about the care and service Paul and her entire staff provided. Thank you Paul we will definitely come back. read more

My husband and I are more than happy with our shopping experience at TraxNYC. We didn't rush to buy the wedding bands, as we knew we wanted to get something special. When we moved to NYC, my friend introduced me to Paul and he took a really good care of our order. All requirements were met, the quality of the rings is great. I'm in love with the shine of these diamonds. Thank you TraxNYC! read more

The earrings I ordered look much better in person than online. It took a bit long to get them but it was worth the wait. read more

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I've been to the store before and accidentally saw their business card in my drawer. What I remembered is that Trax had amazing studs selection for any pocket(and lots of catalogues). I described over the phone what I wanted and Lu went above and beyond to satisfy me. In next 30 minutes I've received and email with a good amount of pictures of very similar items to what I've described. Price was right too. My little niece is very happy with her first diamonds! Thank you! read more

I was helped by Jesse Korby. He was such a big help. Very profesional and very helpful. The jewelry was amazing. I will always continue to do my business with Traxnyc. Thanks guys!. read more

I LOVE trax. I ordered from Trax NYC online. I didn't even expedite it and it still arrived fast. Great product and I luv your YouTube videos. I know some people were scammed by a fake page unfortunately but you must verify before you buy. I will most definitely be doing business with you again soon. Can't wait for the store to open back up after this Covid stuff is over. IG:Therealjoedy read more

TraxNYC - I LOVE trax. I ordered from Trax NYC online. I didn't even expedite it and it still arrived fast. Great product and I luv yo YouTube videos. - Jewelry Near Me - Manhattan, New York

Just bought a cross to go with my round box chain. Was able to purchase both on layaway which is very convenient. Check the pics u be the judge! read more

TraxNYC - Jewelry Near Me - Manhattan, New York

Hands down the most artistically creative team. I absolutely LOVE my engagement ring! Paul was so professional, the ring is absolutely beautiful; beyond my wildest dreams, GIA certified-D color stone and the craftsmanship is undeniably in the same class as Harry Winston. Thank you for your talent and for creating a ring that not only will represent the love of my beautiful marriage until the end of time but a ring that will become a family heirloom for generations to come. read more

TraxNYC - My beautiful engagement ring - Jewelry Near Me - Manhattan, New York

This is my first time ordering Jewery online and I can tell you I was pleased. I actually ordered my second pieces just a week after receiving my first piece. I had it tested just because I wanted to make sure and the guy tried to buy my piece off me after being tested. I have told many friends where to buy the chains from now. read more

TraxNYC - Very nice presentation. - Jewelry Near Me - Manhattan, New York

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I visited traxnyc showroom last week, even though they don't have many items in stock ( they manufacture most of the orders),  it was easy to find what I was looking for on their website. Lu helped me to get all measurements needed for the bracelet, estimated the price, actually I got a great deal on this piece. I paid a deposit (the half of price) and they put my order into production right away. I expect to receive my bracelet in three weeks, very excited. I hope the quality will be as good as was described . read more

Josh and Nate are great! We have done business with TraxNYC before and will continue to do business with them. Our wedding bands are gorgeous and we got them faster than expected. Josh and Nate both were amazing with answering all questions and making sure we would get exactly what we want. 1000% satisfied! read more

Shout out to Jessie my personal jeweler and shout out to TraxNYC. Ordered a gold chain and couldn't be more happy with it. Good looking for the hook up and will shop here again read more

TraxNYC - Jewelry Near Me - Manhattan, New York

I was skeptical about buying my wedding bands from New York being that I live in Houston, TX., but this is definitely my go-to jewelry connection from now on. Linda made my experience really smooth and stress free. She was very professional and catered to my every need and want. When the jewelry was delivered, I was at a loss for words, the bands were amazing and I couldn't have been more pleased with the finished product. Not sure if you understand, when you see jewelry online, you expect it to look exactly like the photos....well mine looked better than the photos. Thanks TRAX NYC and a great big thanks to you Linda for making this experience painless and an extremely happy occasion for my fiancé and myself. read more

TraxNYC - Jewelry Near Me - Manhattan, New York

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terrible staff and customer service misplaced my package and I had to go through hell to get it and still haven't received my package wouldn't recommend to ANYONE!!!!!! read more

I just want to say my experience with Jesse was real professional it was genuine thanks Traxnyc for having really good kind people like Jesse outstanding remember people Trax is the way to go read more

Just a something I have experienced. I saw a Daytona for sale and I wanted to speak with someone regarding the watch. I didn't receive the best of service. Still a fan though! read more

I got a replacement for my wedding band here. The one I bought originally at the other store was not comfortable. The show room is rather small, but the selection is surprisingly wide. Price was very competitive. I had a pleasant experience overall. I'm not a jewelry person, but if I ever need to get a piece I will probably shop here again. read more

TraxNYC - Love my wedding band! - Jewelry Near Me - Manhattan, New York

Beautiful jewelry. Great customer service. Ask for Joyce. She's amazing. Great prices. I love the layaway plan. A must shop if you like nice jewelry. read more

I was looking for jewelry around Manhattan and I finally bought those beautiful earrings at TraxNYC! The staff was so kind and knows exactly what kind of earrings fit me best. I recommand TraxNYC for women who are looking for something special, because they will help you to find the perfect jewelry for you!! Beautiful experience, will come back soon! read more

TraxNYC - Jewelry Near Me - Manhattan, New York

Love this guy. Knowledge is A1 and with that comes a lot of hate. Can't wait to shop with you again in the future and we appreciate your knowledge in the gold and diamond game. People spend thousands on jewelry so taking the time to explain value in these expensive assets makes sense and makes me happy. Appreciate you TraxNYC. read more

Came down from Los Angeles to shop at this store. Pricing and customer service is unmatched. They were able to work with my budget and even hooked me up with some merch. Thanks guys! read more

Lou and his team at TraxNYC created a custom pendant for me, and I must say, they did a fantastic job. They kept me well informed about the process and progress. A job well done, much appreciated. Thank You Lou and TraxNYC, a creation well made. D. Pullie read more

TraxNYC - Jewelry Near Me - Manhattan, New York