Great service and selection -- my favorite eyeglass store. Hi end frames that are unusual.read more

I have been a loyal customer of Eye Design for a couple of years now, and I continue to be…read moreimpressed by their exceptional customer service. My recent visit was no exception; the staff were friendly, helpful, and made me feel genuinely welcome. One of the standout experiences was with Jason, who provided invaluable insight during my selection process. His patience and understanding of my indecisiveness were greatly appreciated, and he guided me through the options without any pressure. Thanks to his assistance, I was able to find the perfect pair of glasses that suited my style and needs. Overall, I highly recommend Eye Design for anyone looking for a great selection of eyewear and outstanding customer service. I always leave feeling satisfied and confident in my choices!

I went to this business with my son-in-law he was buying me glasses actually. The service was…read morequick, friendly and responsive. The doctor stepped in right away and took my measurements and the lady who followed up on my order was great. Great customer service.

The best Doctor in the world is Dr. Lax. Eye exams glasses so many frames to choose from I never…read moreleave without ordering at least 3 huge large frames in different shapes. The staff is great and I will always go to this eye doctor only. Fran Lewis Mj network restream

Great service and the doctor thorough and nice. Jefferson and Anna were really helpful. It was a…read morepleasure from beginning to the end. Great staff. This place will my go to place from now on!

After all the back and forth, received glass 2 months from order and they are crooked…read more Now living in Pennsylvania haven't been able to come get them fixed.

I had such a wonderful experience with Rich at the Yonkers location of Raymond Opticians. After…read morehaving a very frustrating experience at another Raymond Opticians location, I called Yonkers because I urgently needed help getting my contact lens prescription. Rich truly went above and beyond to help me. He took the time to make sure I received the correct prescription and that I had everything I needed in time. He was incredibly patient, kind, professional and extremely thorough throughout the entire process. What could have continued to be a very stressful and frustrating situation was completely turned around because of Rich. He listened to my concerns, treated me with respect and genuinely seemed to care about helping me resolve the issue. This is exactly what excellent customer service should look like. Rich is an absolute asset to Raymond Opticians, and I cannot thank him enough for his kindness and for going out of his way to help me. Highly recommend the Yonkers location.

I had a very disappointing experience yesterday as a first time customer. I called to say I would…read morebe 5 to 10 minutes late for my 5:30 PM appointment, but they refused to see me because they close at 6:00. They claimed the exam takes 25 minutes, which has not been my experience elsewhere. It is clear they care more about hitting the exit door than helping a new patient who was ready to buy a nice pair of frames. They tried to reschedule me for tomorrow, but I declined. I will be taking my business to an office that actually values its customers.

I get my eye exam here every year, and they do a good job. I usually wear contacts and haven't…read moreupdated my glasses in years. Recently though, I've had some health issues and need to wear glasses more. I used my glasses Rx that I had gotten done at Bronxville Vision Care to get glasses at Warby Parker online to make my life easier given my health and not expose myself to potential germs. I called WP to fix my glasses, and they were less than helpful. So I took my new WP glasses to John and he fixed the WP lenses and even fitted the glasses to me immediately as a courtesy just to give me a break and help me out. I could not believe his generosity and kindness.

In the past, I had positive experiences here, but my latest visit has compelled me to reconsider…read morereturning. Initially, it took an unacceptable 4-5 weeks for my glasses to be ready. After 3 phone calls, I happened to be passing by and decided to stop in the store. Miraculously, my glasses were ready. (So did it really take that long, I will never know). I tried them on, but I could not see out of one lens at all. John assured me they would send the glasses back for correction. To my frustration, it took an additional three weeks to receive them again. (Or did they, who really knows?) When I finally got the glasses back, I noticed significant distortion while looking at my phone and computer. I go back to the store, and he tells me I just need time to adjust to the progressive lenses. As someone who has used progressives for years, I know how they should perform, and it was clear there was an issue. He asked me to give it a week, which I reluctantly agreed to. (Whatever, I am growing tired of this at this point.) The very next day, I realized my lenses are not transition. I called again to confirm this. When he got on the phone, he informed me that my lenses were clear. I said yes, I can see that. I asked for clarification because I was confident I had paid for transitions. (He never verified) Instead, he says it would be an easy fix and promised to order the new lenses. However, it has now been over a month, and summer is over with no updates on my transition lenses. While I appreciate the staff's "politeness", their commitment to customer service and follow-through is lacking. I am extremely disappointed. With that said, I will never return. I am officially done.

Honestly the best place I've gone to get glasses! The people are so nice and the doctor is fabulousread more

I am absolutely disgusted by the way I was treated at Raymond Opticians in New Rochelle,…read moreparticularly by an employee named Jessica. Jessica is completely unprofessional, rude and arrogant. My problems with Jessica started back in December when I went to pick up my glasses. She came out appearing visibly frazzled, rushed and upset. While handling my glasses in that state and handing them to me, she BROKE them. She then gave me another pair and basically said, "Here, just take these." About a month later, I returned and asked a very reasonable question: What happened to the original glasses that were broken? Instead of simply explaining what happened, Jessica immediately became extremely defensive. Since that incident, I have noticed a complete change in the way she treats me whenever I need assistance. She has been rude, dismissive and unprofessional. Today was the final straw. I requested my contact lens prescription because I wanted to purchase my contacts through Costco. The prescription that was sent to me was incomplete and was missing necessary information, including the diameter and other information needed to fill it. I called the office, explained that information was missing and was told they would send the corrected prescription right away. They didn't. After waiting approximately 30 minutes, I called back because I still had not received it. While I was simply trying to get this resolved, my calls kept getting disconnected. Eventually Jessica got on the phone. Instead of professionally asking how she could help me, she began speaking to me in what I perceived as an extremely sarcastic and mocking manner. She said things like, "What's the matter, Larissa? Are you upset? What's going on?" and told me I was yelling. The way she was speaking to me felt like she was mocking me and making fun of the fact that I was frustrated. I explained that I was in a loud environment and was not intentionally yelling. Rather than simply resolving the issue, she continued with the attitude and then said to me, "DO YOU WANT YOUR PRESCRIPTION OR NOT?" She then HUNG UP ON ME. I could not believe that an employee would speak to a customer that way over something as simple as requesting a complete copy of a prescription. I have also since heard from others that Jessica has a reputation for being rude to customers. I cannot personally speak to anyone else's experience, but based on the way she has repeatedly treated me, hearing that certainly did not surprise me. I genuinely do not understand how an employee can treat customers in such a rude, sarcastic, mocking and dismissive manner and continue to represent a business. This wasn't one bad interaction. My issues with her began when my glasses were broken in December, continued when she became defensive after I asked what happened to them, and culminated today with her mocking me, asking, "Do you want your prescription or not?" and HANGING UP ON ME. Completely unacceptable and incredibly unprofessional. I have contacted Raymond Opticians management directly because I believe they need to know how customers are being treated at their New Rochelle location. I absolutely cannot recommend this location.

I went to Eyes on Hudson to fulfill prescriptions for two pairs of very specialized glasses. The…read moreoptician took my prescriptions, but did not do any consultation or measurements at the visit. (I brought my own frames.) When I received the glasses and I couldn't see out of them, I found out from a subsequent visit to my orthoptist and another optician that both pair of glasses we made incorrectly and that the prescription in one pair was way off. When I contacted Eyes on Hudson about the issues, my concerns were met with exasperation and an overall unwillingness to work with me. I have since gone to another optician who specializes in difficult prescriptions. Perhaps Eyes on Hudson is very good for general glasses. But I would not recommend the business if one has any special needs.

Went in for a DMV eyes test. This woman was horrible to me- said I was 'squinting' and did't pass…read moreme. The next say I wen to anoter provider in Scarsdale ND PASSES IN 5 MINUTES. WHAT A HORRIBLE EXPERIENCE.

I called and made an appointment and asked do you take my insurance and they said yes. They gave me…read morea appointment in 2 weeks. They called me two weeks later they and said the doctor had a emergency and rescheduled for two weeks later. And four weeks later of waiting and they tell me that they don't accept my insurance . This was the McLean Avenue location. A total waste of my time. I would give them zero stars for incompetence!!!

I had a wonderful experience at the Central Park Avenue location. The front desk office staff…read moreusually sets the tone for the experience that you will have at a professional office. Amado was wonderful both in setting up my appointment, doing the preliminary intake, and follow up. He is very diligent and conscientious. He set me up with Dr. Van who is professional, courteous, and very knowledgeable. I was very satisfied with the service I received there.

Dr. Ressler is a caring optometrist, a consummate professional who is thorough in his…read moreexaminations. Regina is wonderful in the office, and I never had to wait for an appointment. I have recently moved out of state, yet I continue to have Dr. Ressler care for my eyes. I highly recommend Ressler Optometry for someone who is seeking a knowledgeable, caring optometrist in Westchester County.

Dr. Ressler is a kind and caring doctor. He always explains everything to me and helps me to…read moreunderstand any changes in prescription. Rafeena is always so kind on the phone when I call. Highly recommend!!

The vibe and customer service here are fantastic!…read more I came because I broke the arm off my prescription sunglasses. When I arrived, Frank recognized me just from voice, as I had called a day earlier to check if appointments were necessary, which they weren't. He inspected my frames and kindly shared that while he could fix them, he recommended just buying new frames from the original retailer, and then he'd swap out the lenses for me, because it would be cheaper than him fixing it. This was really thoughtful of him to consider what would be most affordable for me. In addition to the lens switch, he also adjusted my regular glasses at no charge. You can tell that he has great passion for his work and is constantly busy because customers appreciate the care he puts into every service. He is warm and welcoming to all. Highly recommend a visit for any glasses needs!

Update....Frank is still amazing and like someone else said, every person who walks in, he knows…read moretheir name. SUCCESSFUL VISION is our CHEERS, but without the beer!!! His amazing wife, Mary, works alongside him and keeps Frank on his toes!!! Even though the shop is always busy, Frank NEVER rushes his customers out the door. There recently was a problem with the ordering of my new lenses, which caused a delay, but Frank was on top of it and kept me up to date until they arrived. Once again, Frank goes above and beyond. Thank you for always looking out. P.S. I moved to New Orleans 3 years ago and still come back annually for Frank's undivided attention and wisdom.