When this firm was in Greenburgh first as Eyes on U for about 35 years and later when the new…read morecompany bought it out, parking was easy and the staff was cordial. Today I went to the sole location in Tarrytown and found the male employee very gruff and curt with my husband and me. I wanted to replace a broken frame and keep the lenses. Parking was only by meter in front of the store. Traffic on Broadway was horrendous. I was told not to touch anything in the store to try on frames. This abysmal treatment has cost the company two customers. After posting this negative review, I received two phone calls from the optician explaining his paranoia with Covid-19 despite precautions taken in the store. We agreed to meet yesterday at 9:00 a.m. for me to pick up my replacement frame with my lenses. When I tried to pay him for the frame, he told me it was complimentary! What a pleasant surprise.

They are very professional and polite. The eye doctors are very good at giving exams.read more

Because I love the ophthalmologist and the staff will most of the staff. I'm gonna say please come…read moreback for them certain things I could do without, but I'm gonna say there's plenty of parking. It is a nice location and the staff who worked diligently and hard are everything you need.

They made a mistake on a pair of glasses for me and was mixed up, I couldn't see. I called and told…read morethem about the problem. I was told to come in to exchange them. I went in and some lady came over and told me Ino one could of told me to come in. I said I called I made all arrangements, had all documents. This woman basically said I lied and she was not trying to nothing I had to say even though I spent $900+ dollars out of pocket for my first pair. To said she i unprofessional is an understatement.. My family spend thousands of dollars there on eye care. Not any more! Avoid this one if you have to.

I would seriously think twice before spending a large amount of money at Pelham Parkway Vision…read moreCenter. My husband purchased glasses here approximately a year and a half ago. We were talked into transition lenses, special glare protection, and additional upgrades, bringing the cost to nearly $2,000. Now the transition coating is peeling off the lenses and he can barely see properly through them. When we contacted the office, instead of helping resolve the issue, the office manager repeatedly directed us to our insurance company and their third-party vendor. She was rude, disrespectful, talked over me, and would not allow me to properly explain the situation. I find it unacceptable that a business can happily sell a customer nearly $2,000 worth of eyewear but, when there is a problem, suddenly say it is "out of their hands." If you sell the product, you should be involved in making sure the customer is taken care of when something goes wrong. We paid for what we were told were upgraded, premium lenses. A year and a half later, the lenses are deteriorating and my husband can barely see through them, yet we're being passed around instead of helped. This experience has completely destroyed my confidence in this business. I would not recommend Pelham Parkway Vision Center to my family or friends based on how this situation has been handled. The best part I said I will leave a review and the office manager said" go ahead do what you gotta do " what customer service skills !!!

Been here twice for my eye checkup and they exceed my expectations…read more Location: the clinic is along Pelham Parkway. There is a huge selection of eyeglasses. There are few seatings inside, very clean. Employee: Dr. Diana Ilyasova is very nice. She explains well all the test that were done and what is beneficial for your eye health. The techs were good as well, they properly clean the machines before you go on it. Definitely the best eye clinic in the Bronx. Will come back again for my eye health needs.

The staff here are rude, dismissive, and condescending. I had an eye exam and placed an order for…read moreglasses, but called within minutes to cancel after realizing I wasn't comfortable with the $750 charge. I was told they weren't able to do the cancelation on their end and to contact my bank. I returned the next morning, spoke with the manager, and was assured she'd "try everything" to stop the order -- yet no cancellation was processed, and the glasses were still made. I was never notified they were ready and later found out the store misrepresented the situation to my bank stating I never expressed any concerns to them. When I returned a month later I raised my concerns again, I was told they'd just tell the bank I "refused" the glasses. Truly the worst experience I've ever had at an optical. I would not recommend this place to anyone.

They tried to give me eye glasses but the prescription they ordered was wrong I could not see out…read moreof glasses , I told them I couldn't accept glasses manager got very combative and cursed I walked out but they still have my deposit . I will not go back I called insurance they are very nasty and threatening

Dr Toufexis treats you like you are family. I have VSP insurance and the deals they give us are…read moreamazing. My wife and I and my 5 kids have been coming here for over 10 years and I have never had an issue- Only great things to say. I highly recommend Toufexis !!!

Excessive Billing !! - Our Eye Exam has $15 co-pay under VSP insurance which stipulated clearly the…read morecontact lens eye exam leads to a Prescription, but this Provider excessively charged us $45, by adding so called Contact Lens Fitting, which should already included in the Eye Exam, as patient do Eye Exam to get their prescription!! The Prescription is the deliverable patients get to do the Eye Exam and that is what we paid for. We called back and they said that is how they do Eye Exam here. They have to charge us for the fitting, before writing a prescription, whereas it is unnecessary as we did Eye Exams every year and nobody is doing this! Both me and wife have got our content lens for years, and we told the Doctor our current contact lens size etc. Excessive billing is throughout the healthcare system and we are disappointed this provider charges for services not only unnecessary but also they did not perform it. We will write a review also in VSP to remind of people - look for another provider! Plus - we tried to look up the Doctor's name in American Academy of Ophthalmologists, and could not even find the name there! PS: - just saw the horrible responses from the Provider on Jan 23 below! I called them several times as nobody answered so I left VM, and they called back with VM but does not answer specially about the item charged. Now they are calling me as harassing. I just spoke to this owner this morning in the phone! As customer, I had no time or reason to harass anyone but I was trying to figure out why I paid $175 (with VSP insurance) for Eye Exam that should get me the Prescription but then they charge my $90 for getting me the prescription??? This is really excessive Of course reading their message I will call my insurance VSP about this provider. We did eye exam for 20 years and no other Eye Centers behave like this!

Honestly the best place I've gone to get glasses! The people are so nice and the doctor is fabulousread more

I am absolutely disgusted by the way I was treated at Raymond Opticians in New Rochelle,…read moreparticularly by an employee named Jessica. Jessica is completely unprofessional, rude and arrogant. My problems with Jessica started back in December when I went to pick up my glasses. She came out appearing visibly frazzled, rushed and upset. While handling my glasses in that state and handing them to me, she BROKE them. She then gave me another pair and basically said, "Here, just take these." About a month later, I returned and asked a very reasonable question: What happened to the original glasses that were broken? Instead of simply explaining what happened, Jessica immediately became extremely defensive. Since that incident, I have noticed a complete change in the way she treats me whenever I need assistance. She has been rude, dismissive and unprofessional. Today was the final straw. I requested my contact lens prescription because I wanted to purchase my contacts through Costco. The prescription that was sent to me was incomplete and was missing necessary information, including the diameter and other information needed to fill it. I called the office, explained that information was missing and was told they would send the corrected prescription right away. They didn't. After waiting approximately 30 minutes, I called back because I still had not received it. While I was simply trying to get this resolved, my calls kept getting disconnected. Eventually Jessica got on the phone. Instead of professionally asking how she could help me, she began speaking to me in what I perceived as an extremely sarcastic and mocking manner. She said things like, "What's the matter, Larissa? Are you upset? What's going on?" and told me I was yelling. The way she was speaking to me felt like she was mocking me and making fun of the fact that I was frustrated. I explained that I was in a loud environment and was not intentionally yelling. Rather than simply resolving the issue, she continued with the attitude and then said to me, "DO YOU WANT YOUR PRESCRIPTION OR NOT?" She then HUNG UP ON ME. I could not believe that an employee would speak to a customer that way over something as simple as requesting a complete copy of a prescription. I have also since heard from others that Jessica has a reputation for being rude to customers. I cannot personally speak to anyone else's experience, but based on the way she has repeatedly treated me, hearing that certainly did not surprise me. I genuinely do not understand how an employee can treat customers in such a rude, sarcastic, mocking and dismissive manner and continue to represent a business. This wasn't one bad interaction. My issues with her began when my glasses were broken in December, continued when she became defensive after I asked what happened to them, and culminated today with her mocking me, asking, "Do you want your prescription or not?" and HANGING UP ON ME. Completely unacceptable and incredibly unprofessional. I have contacted Raymond Opticians management directly because I believe they need to know how customers are being treated at their New Rochelle location. I absolutely cannot recommend this location.

I had such a wonderful experience with Rich at the Yonkers location of Raymond Opticians. After…read morehaving a very frustrating experience at another Raymond Opticians location, I called Yonkers because I urgently needed help getting my contact lens prescription. Rich truly went above and beyond to help me. He took the time to make sure I received the correct prescription and that I had everything I needed in time. He was incredibly patient, kind, professional and extremely thorough throughout the entire process. What could have continued to be a very stressful and frustrating situation was completely turned around because of Rich. He listened to my concerns, treated me with respect and genuinely seemed to care about helping me resolve the issue. This is exactly what excellent customer service should look like. Rich is an absolute asset to Raymond Opticians, and I cannot thank him enough for his kindness and for going out of his way to help me. Highly recommend the Yonkers location.

I had a very disappointing experience yesterday as a first time customer. I called to say I would…read morebe 5 to 10 minutes late for my 5:30 PM appointment, but they refused to see me because they close at 6:00. They claimed the exam takes 25 minutes, which has not been my experience elsewhere. It is clear they care more about hitting the exit door than helping a new patient who was ready to buy a nice pair of frames. They tried to reschedule me for tomorrow, but I declined. I will be taking my business to an office that actually values its customers.

We had a wonderful experience here. I think the best thing about this place is that we never felt…read moreas though we were being steered towards a service or a product and everyone who helped us was so very nice and helpful. My husband had an appointment for his eye exam but it snowed overnight and he was not able to get out on time. When he called, they were very understanding and said he can come in whenever he could get there. Since I went to the gym early, I pick up hubbs and my son and we all headed over to Vision World. Despite not having appointments for myself or my son, they still accommodated us and after waiting a short while, we were able to see Dr. Sujoy. She checked all of our eyes and while hubby was getting his exam, my son and I picked out our frames. I got a nice lightweight frame that was pricey but durable and I'm sure I'll be using them for a few years before changing them out which is why I didn't mind the cost, plus, I look all sexy Sally Jessie Rafael in 'em. My son went with a pair of Tom Ford frames that look great on him. Hubby picked out a nice pair of Ray Bans that fit him perfectly. Our transaction was effortless. Once we had our eye exams and picked out our frames, it took another ten minutes and we were done. They called when our frames were ready and picking them up despite not having my receipt was an easy process as well. Most vision places to which I've gone will sell you the frame in the case and here at Vision World, I just love the fact that you're actually getting a new pair. It's so refreshing to feel like you're actually being helped and not being pushed to buy. They were patient with us and explained everything and I'm happy to have found the place where my family and I will get all of our eye care needs from now on.

The older male doc would not let me keep the door open Half…read moreway thru the exam He said you need a specialist Went to a specialist soon after and my eyes were fine Last year when I went they refused to give me my prescription