We had a wonderful experience here. I think the best thing about this place is that we never felt…read moreas though we were being steered towards a service or a product and everyone who helped us was so very nice and helpful. My husband had an appointment for his eye exam but it snowed overnight and he was not able to get out on time. When he called, they were very understanding and said he can come in whenever he could get there. Since I went to the gym early, I pick up hubbs and my son and we all headed over to Vision World. Despite not having appointments for myself or my son, they still accommodated us and after waiting a short while, we were able to see Dr. Sujoy. She checked all of our eyes and while hubby was getting his exam, my son and I picked out our frames. I got a nice lightweight frame that was pricey but durable and I'm sure I'll be using them for a few years before changing them out which is why I didn't mind the cost, plus, I look all sexy Sally Jessie Rafael in 'em. My son went with a pair of Tom Ford frames that look great on him. Hubby picked out a nice pair of Ray Bans that fit him perfectly. Our transaction was effortless. Once we had our eye exams and picked out our frames, it took another ten minutes and we were done. They called when our frames were ready and picking them up despite not having my receipt was an easy process as well. Most vision places to which I've gone will sell you the frame in the case and here at Vision World, I just love the fact that you're actually getting a new pair. It's so refreshing to feel like you're actually being helped and not being pushed to buy. They were patient with us and explained everything and I'm happy to have found the place where my family and I will get all of our eye care needs from now on.

The older male doc would not let me keep the door open Half…read moreway thru the exam He said you need a specialist Went to a specialist soon after and my eyes were fine Last year when I went they refused to give me my prescription

They are very professional and polite. The eye doctors are very good at giving exams.read more

After a frustrating ordeal with EZcontacts.com - where I unknowingly purchased a frame marketed as…read more"new" that arrived used and stretched - and an unhelpful visit to LensCrafters, I decided to take a chance when passing by Hudson River Eye Care. Optician Rex Osei had no obligation to assist me, yet he went above and beyond, performing what seemed impossible and ultimately saving me $620! Experiences like this restore my faith in the fact that there are still skilled and genuinely kind people out there. Thank you, Rex!

I got an appointment right away. Everyone was very professional and nice. My eye doctor and glasses…read moretech were both wonderful. There wasn't a great number of classes covered by my insurance but I did find a cute pair that looks good. They were ready quickly, too!

Had a 10:00 am appointment, was there at 9:45. Was not called until almost 11am and did not leave…read moreuntil almost 12 pm. And I didn't even stay to pick out glasses because they took so long. Place is always crowded and I won't be coming back.

Honestly the best place I've gone to get glasses! The people are so nice and the doctor is fabulousread more

I am absolutely disgusted by the way I was treated at Raymond Opticians in New Rochelle,…read moreparticularly by an employee named Jessica. Jessica is completely unprofessional, rude and arrogant. My problems with Jessica started back in December when I went to pick up my glasses. She came out appearing visibly frazzled, rushed and upset. While handling my glasses in that state and handing them to me, she BROKE them. She then gave me another pair and basically said, "Here, just take these." About a month later, I returned and asked a very reasonable question: What happened to the original glasses that were broken? Instead of simply explaining what happened, Jessica immediately became extremely defensive. Since that incident, I have noticed a complete change in the way she treats me whenever I need assistance. She has been rude, dismissive and unprofessional. Today was the final straw. I requested my contact lens prescription because I wanted to purchase my contacts through Costco. The prescription that was sent to me was incomplete and was missing necessary information, including the diameter and other information needed to fill it. I called the office, explained that information was missing and was told they would send the corrected prescription right away. They didn't. After waiting approximately 30 minutes, I called back because I still had not received it. While I was simply trying to get this resolved, my calls kept getting disconnected. Eventually Jessica got on the phone. Instead of professionally asking how she could help me, she began speaking to me in what I perceived as an extremely sarcastic and mocking manner. She said things like, "What's the matter, Larissa? Are you upset? What's going on?" and told me I was yelling. The way she was speaking to me felt like she was mocking me and making fun of the fact that I was frustrated. I explained that I was in a loud environment and was not intentionally yelling. Rather than simply resolving the issue, she continued with the attitude and then said to me, "DO YOU WANT YOUR PRESCRIPTION OR NOT?" She then HUNG UP ON ME. I could not believe that an employee would speak to a customer that way over something as simple as requesting a complete copy of a prescription. I have also since heard from others that Jessica has a reputation for being rude to customers. I cannot personally speak to anyone else's experience, but based on the way she has repeatedly treated me, hearing that certainly did not surprise me. I genuinely do not understand how an employee can treat customers in such a rude, sarcastic, mocking and dismissive manner and continue to represent a business. This wasn't one bad interaction. My issues with her began when my glasses were broken in December, continued when she became defensive after I asked what happened to them, and culminated today with her mocking me, asking, "Do you want your prescription or not?" and HANGING UP ON ME. Completely unacceptable and incredibly unprofessional. I have contacted Raymond Opticians management directly because I believe they need to know how customers are being treated at their New Rochelle location. I absolutely cannot recommend this location.

I went to this business with my son-in-law he was buying me glasses actually. The service was…read morequick, friendly and responsive. The doctor stepped in right away and took my measurements and the lady who followed up on my order was great. Great customer service.

The best Doctor in the world is Dr. Lax. Eye exams glasses so many frames to choose from I never…read moreleave without ordering at least 3 huge large frames in different shapes. The staff is great and I will always go to this eye doctor only. Fran Lewis Mj network restream

Excessive Billing !! - Our Eye Exam has $15 co-pay under VSP insurance which stipulated clearly the…read morecontact lens eye exam leads to a Prescription, but this Provider excessively charged us $45, by adding so called Contact Lens Fitting, which should already included in the Eye Exam, as patient do Eye Exam to get their prescription!! The Prescription is the deliverable patients get to do the Eye Exam and that is what we paid for. We called back and they said that is how they do Eye Exam here. They have to charge us for the fitting, before writing a prescription, whereas it is unnecessary as we did Eye Exams every year and nobody is doing this! Both me and wife have got our content lens for years, and we told the Doctor our current contact lens size etc. Excessive billing is throughout the healthcare system and we are disappointed this provider charges for services not only unnecessary but also they did not perform it. We will write a review also in VSP to remind of people - look for another provider! Plus - we tried to look up the Doctor's name in American Academy of Ophthalmologists, and could not even find the name there! PS: - just saw the horrible responses from the Provider on Jan 23 below! I called them several times as nobody answered so I left VM, and they called back with VM but does not answer specially about the item charged. Now they are calling me as harassing. I just spoke to this owner this morning in the phone! As customer, I had no time or reason to harass anyone but I was trying to figure out why I paid $175 (with VSP insurance) for Eye Exam that should get me the Prescription but then they charge my $90 for getting me the prescription??? This is really excessive Of course reading their message I will call my insurance VSP about this provider. We did eye exam for 20 years and no other Eye Centers behave like this!

I have been returning to this wonderful eye care storefront for approximately 7 years. I schedule…read moremy yearly appointment for January and am excited to get my vision checked. The staff is professional, accommodating and always pleasant. They're easy to find and there is free parking. The appointment is about an hour long, including the choosing of the new frames. I'm so happy that my insurance is accepted. I recommend it to everyone at my job!!

Because I love the ophthalmologist and the staff will most of the staff. I'm gonna say please come…read moreback for them certain things I could do without, but I'm gonna say there's plenty of parking. It is a nice location and the staff who worked diligently and hard are everything you need.

Ive been going to this place for years. it use to have a Mom & Pop vibe to it. and then things…read morechanged. like i mean their stuff is quality so you always get good service. however today was special i connected with Ky she was young with such a wonderfullness about her. made my whole experience fire. and she actually helped me get perfect frames. i cant wait to pick them up. thank you young lady for bringing back to Mom & Pop feel. I hope you guys know what a Gem she is.

Loitering around the store 8:00-8:15! rather than getting to work is frustrating…read more Folks that work there are super nice and but for that would take myself and my eyeballs somewhere else. Will give them a push today at 4 stars for this reason.

Only if covred by your health plan. NYC location - They're good, professional, customer-centere…read more Wish they could take care of my eyes medically. They did a fine job but misunderstood my health plan, NOT Medicare.Everything GOOD.