Brought my mom's prescription here for her glasses 2 months ago . And still haven't received her glasses always the same answer they didn't get anything from the lab, and the lab guarantee it will be here in 3 days they sent it to the wrong address was told this 4 times already still haven't received my mom's glasses. And can't go anywhere else because insurance already approved and paid for glasses. Worst place ever. Do not recommend this place at all read more

[[HIGHLIGHT]]Fantastic doctors & staff! I trust my vision to Dr. Mendel![[ENDHIGHLIGHT]] Completely personal one on one care! Glasses & contacts available on site! read more

I went to Mendel Optical Insight in Rye Brook recently. I had my own frames. [[HIGHLIGHT]]I was examined by female Opthomologist. She was wonderful[[ENDHIGHLIGHT]]. Their lenses are far superior than what I was getting. I had difficulty seeing my computer with my old lenses. Now, miracle of miracles...I can see clearly now. I highly recommend them. [[HIGHLIGHT]]The one thing that caught me off guard is that they aren't great in providing computer generated receipts or communicating on the computer well.[[ENDHIGHLIGHT]] Nonetheless, that is a minor issue when I got such quality care. Highly recommend them. read more

[[HIGHLIGHT]]Everyone there was so friendly and welcoming.[[ENDHIGHLIGHT]] I've been going here for over two decades. My return place as well as my husband and father. Great, great place. read more

I had an issue with lenses that came incorrect and the man working there refused to fix it. They told me to call my insurance and that they wouldn't do any more work on them. [[HIGHLIGHT]]When I insisted they help fix the issue, he got very extremely rude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I mentioned that I would complain online and was out the door, I was cursed at.[[ENDHIGHLIGHT]] read more

Broke left lens on my expensive Randolph aviators, had replacement but preferred a steadier hand w right tools to swap out. Went first to to optical store in nearby shopping ctr...utterly useless; single employee, no customers, lame excuse of come back tomorrow. [[HIGHLIGHT]]Went to Mendel next, could not have been kinder or nicer, lovely staff.[[ENDHIGHLIGHT]] V professional operation. Over and done, sans charge, in five mins. read more

[[HIGHLIGHT]]I've gone to this place since I was in kindergarten now I'm in college still get my glasses here good options and friendly he's super welcoming[[ENDHIGHLIGHT]] read more

Fast service, thorough examination. Doctor seemed more focused on my habits and need for glasses, beyond just the technical aspects of my vision. Glasses were ready sooner that their estimate. read more

One time they lost my prescription, told me they cant give me new lenses with that lost prescription, instead of asking me or offering a exam for new prescription they used my contacts prescription and messed up my vision. [[HIGHLIGHT]]Dont know why I held on to the glasses I guess because it was my only option but I'm never going back there.[[ENDHIGHLIGHT]] went to a new place and the contact lens prescription is completely different. read more

[[HIGHLIGHT]]They are great. Very accommodating[[ENDHIGHLIGHT]]. They have a great selection and they take insurance if you have it. Highly recommend read more

Very expensive the charge 150 dollars just for frames, they were unprofessional the wait time was 2 hours and they still add commission fees for 50 dollars read more

Used to be my most favorite optical shop until they hired new employees. The young employee is unprofessional and rude. She messed up several orders of contact lenses. This used to be unthinkable. Also, in the old days doctor Mendel was kind and flexible for a walk-in eye exam. Nowadays, the young employee wants to push your appointment to next month, when the doctor is sitting checking iPhones. The reason why I am giving a 1 star is due to the old employees who are still very kind. But I am switching my optical shops now. This shop is ruined by the rude young new hires. read more

The young employee is unprofessional and rude, she messed up several orders of contact lenses. Hire professional people pls.

Mendel Optical has the nicest people working there. I've never had a problem. Dr. Mandel, the owner and his son Ira, who is also an Optician along with Dr. Pagani, the female optician, are always willing to do whatever it takes to make me happy with my new glasses every year. Very satisfied customer. read more

I love Mendel Optical Insights. If you're looking for an optical business, look no further. This business is the best. Professional, experienced and friendly business. Hal and his son Ira operate a fantastic business. They are super skilled, have a great staff and a nice selection of eyewear. They do take Medicaid plans. I'd never go anywhere else for my optical needs. They cannot do enough for their clients. The next time you need glasses, contacts and eye exam go to Mendel Optical Insights. Tell them Louise R. sent you! You will be so happy you did! read more

Dr. Hal R. Mendel is amazing! He and his staff exemplify great customer service and professionalism. His office is conveniently located in the Rye Ridge Shopping Plaza next to SoulCycle with plenty of free parking. read more

Mendel Optical Insight - Eyewear & Opticians Near Me - Rye Brook, New York

Mendel's a good doctor and he tries to help you out as much as he can to give you the best deal. He's the only doctor who could get my prescription right. read more

Dr. Mendel is the very best with hard contact lenses. I've been seeing him for many years.

I have been going to Dr. Mendel for many years now and it's always been a very positive experience. Dr. Mendel is super nice and friendly. He makes you feel very comfortable, explains everything he is doing, and is very empathetic if you are wary of eye exams. He's also helped me with headaches due to wearing my contacts too much, and treated me for pink eye. I haven't gotten a new pair of eye glasses in awhile, but I do love my Tory Burch pair I got a few years back. The ladies behind the counter are also very friendly and helpful. I will call them occasionally to send me my prescription or order more contacts and they are usually very attentive and responsive. read more

They have a good selection of glasses but what makes them standout is how friendly everyone is. The staff is warm, friendly and go out of their way to assist. I even overheard the owner asking about the health of an employees family member. Kindness counts and since it can be rare to find today, they get 5 stars for that alone! read more

Definitely a great office and experience. Dr. Lori, I believe that's her name, is wonderful. She definitely walks you through the eye exam and answers all questions. I've always had crappy experiences with eye exams and usually am rushed out. Dr. Lori took her time and the staff is great as well. Glad to find an optometrist who treats all patients the same regardless of insurance. read more

This place used to be great: friendly service, good quality, but not any more. I've been coming here for over 15 years. They used to give me a discount without even asking; now I have to practically beg for one. But the worst part is the optician, who has become very rude. I have a very bad astigmatism, so when I ordered prescription sunglasses, they told me I should come back when they were made up to have the optician check them. (I live in the city now, and would have preferred them shipped to me). Anyway, when I can back to pick them up Mike, their optician, couldn't be bothered. He just turns to me and says "are they falling off your face? Can you see ok? Then they're fine." If I wanted to be patronized and treated like a bother, I would have gone somewhere else. Which is exactly what I'll be doing from now on. read more

My first time here was horrible. I live in Port Chester, NY and decided to come here because it was close to me. Plus, I figured with the great reviews, I was going to have a better time. Their selection is terrible and their store is too small. The lady was incredibly rude and dismissive. She also gave the wrong information by saying that they can just use the lenses I have now and use that subscription. She also told another person to take care of me because she didn't feel like waiting for me to choose several frames. Then a man shows up asking me what I'm doing. I told him the situation and he was also rude. I just left and went to White Plains and ordered a new pair! I should of never came here to begin with. :/ read more

I went to this store in order to purchase eye glasses. A few red flags right off the bat, you are not able to pick up glasses to try on at your lesiure, all glasses are behind the counter, and you need to individually ask to see a pair in order to try them on. The staff is also not very friendly which was upsetting, considering how expensive their lenses and frames are. Although they took my insurance, I was guaranteed to receive glasses within 7-10 business days of the order, and although I placed order before the new year, I have yet to receive my glasses. When I called and asked to speak with the manager, she was extremely disrespectful, rude, and declined to refund the shipping charge, despite failing to deliver on their promise of 7-10 business days. I will definitely not be shopping here again, and would caution others who rely on glasses to shop at this store. read more

My family and I have used Dr. Mendel for many years and have liked Dr. Mendel. However, recently I made an appointment several weeks in advance arrived for my appointment only to find out the Dr. Mendel left for vacation without notifying us to reschedule. I drive here from North Carolina to keep my sons appointment. The office manager was not apologetic or very accommodating. read more

Glasses broke in flight into HPN. Yelp sends me to this place. Very nice, amazingly fast, creative in the solution and generous in their dealings on this very bad day for me. Top notch place. I'm sorry I don't live here to continue giving them my business. read more

I've been a patient of Dr Mendel for almost 15 years. He is a very sweet man and it's actually an enjoyable Dr visit! His staff is always kind and patient while I try on a million different pairs of glasses and ask for their opinion. I would highly recommend Dr Mendel. read more

Excellent family owned business with a great selection. And of course, Dr. Mendel will order any frames for you that you desire if they are not in stock! Great service. Highly reccomended for eyeglasses or sunglasses. read more

Dr. Hal is really good with kids, especially when they are getting out of glasses and into contact lenses. My two sons were fitted with new contact lenses perfectly and the staff is wonderful. Definitely recommend Mendel Optical Insight, especially for kids. read more

I took the family to get their yearly eye exam and couldn't be happier with this place. He was very good when giving the exam with my children who are 8 & 5 year old boys. They have a good selection of glasses and accepted the insurance. I would highly recommend this place to anybody. Also there is free parking!!! read more

This place has lots of parking located in the rye ridge shopping center. Offers exams and a great selection. With an excellent customer service. Very helpful and great prices. My whole family goes there. read more

Highly recommended Mendel's! I am new to the area and was unsure of where to go. Absolute sweetest man, excellent customer service, and knowledgeable staff. read more

My family and I have been going here for years. Wonderful team, great service. Even a good eye for picking out flattering frames!

I've been coming to Mendel for over 30 years. I started with them in White Plains and after a bad experience with one of the office staff there I came to Rye Ridge. Hal Mendel runs this one and he's still the kind, gentle soul I remember from when I was 10. The staff is very friendly and helpful and they knew both my insurance plans inside and out and which to use for contacts and which for glasses. This place gets super busy on the weekends, so when I go, I go during the week when there's less people and the staff can actually take the time to work with you. I will definitely continue to come here. It's a family business and not some chain place (which I hate), so that also makes me feel good that I'm shopping local and not a big box store. read more

My wife and I have been using their services for years. We both are very near sighted. When the last prescription was ready, I found that the progressive lenses had a fuzzy area between reading and distance. Mike, the optician said that it was normal for strong prescriptions. I brought them in to my eye doctor who could not evaluate it. Back at Mendel...nothing to do. A year goes by and we join Costco. Get a script that increases reading strength, new glasses at Costco, and no fuzziness at half the price and time. Anyone else with blurry progressives? read more

I have been a patient of Hal's for more years than I'd like to admit. He is a wonderful caring person who gives his time and attention to his patients. Hal provided my post op care for Lasik surgery. He was WONDERFUL! I highly recommend him. read more