Autozone Monocacy blvd Frederick MD If I could give zero…read morestars I would. My daughter came in looking for assistance with her car as it was giving her troubles. My daughter was in emotional distress when she entered. When she first contacted me about her car trouble, I advised her to go to Autozone because I had never had an issue gaining assistance before. My daughter was on FaceTime with my other daughter & me. She was treated disrespectfully & rudely by the two staff members working. While my daughter stood at the counter they openly & flagrantly mocked her & her situation. I know she spoke unkindly in retaliation to their actions before exiting. She proceeded to have another panic attack while in her car. After we got her to calm down a bit, she looked up & observed the staff continuing to mock her. The actions of the staff is unbelievable. My other daughter tried to call to get the names of the staff working & was also tried rudely & unprofessional (she also responded in kind). The male staff member refused to legibly provide his name so that we may reference him correctly when speaking with a manager in the following morning. I am very disappointed in the lack of care &b professionalism provided this evening to both my daughters, both in person & over the phone. I will be in contact with the manager in the morning to discuss the actions of this evening.

My sister had disgusting interaction with employees that are described below:…read moreNative looking with long dark hair & a red shirt & black jacket White girl with plaid, dirty blonde colored hair Now my sister was in an emotional state because her car wouldn't start, when she was able to get her car started my mom told her to try to go to auto zone to see if there was anything they could do to help. When she got there she informed the male employee that she was scared to turn the car off because she didn't know if it would start again, his response was "No the care needs to be off" she explained why she couldn't turn the car off and explained there is a new battery and new starter in the car and didn't know why it wasn't starting. he said "we need the car to be off, if you can't turn the car off we can't help". she stated she was afraid to take the car home he said condescendingly said "you should of taken it home" and then stated "this isn't a mechanic shop" she said she brought it there because the mechanic shops were closed and needed temporary help. she explained why she needed help explaining the situation and he states "they decline to help any further". So she stepped away to get an opinion from my mom and I who were on the phone during the entire interaction!!!!!!!! she said "is this an f-ing joke" to which the male employee mocked her to the female employee stating "is this an f-ing joke" while my sister was standing there and my mother and I are listening. she then left the store to which they continued mocking her as she tried to calm down in her car and figure out her next moves. I then called to get the names of the employees who had interacted with my sister and the male answered said a name I couldn't understand and then spelled it. To which I couldn't understand when I asked if he could repeat himself he stated no he didn't have to because he already gave me the information, I said I didn't understand he basically didn't care to give me the information again he was rude and had an attitude throughout the entire interaction and refused any further assistance. So I called him a B***** and hung up. (ALL I KNOW IS THE NAME STARTS WITH A J) THIS IS THE MOST DISGUSTING RUDE AND UNPROFESSIONAL SET OF INDIVIDUALS THAT LACK ANY KIND OF CUSTOMER SERVICE THEY THOUGHT THEY WERE BETTER THAN THE CUSTOMER WHO CAME IN DISTRESSED ABOUT HER MODE OF TRANSPORTATION THAT HELPS HER MAINTAIN HER LIVELIHOOD. your employees made a customer feel as if they were not worthy of getting any help were rude when asked who they were.

Employee came outside to take a photo of me sitting in my vehicle!!! Don't know why?!?!…read morePerhaps related to the parking signs? Signs state 30 minute parking, or you will be towed. Was picking up a friend from a nearby business. She came out within 10 minutes, and we left. Before you think I may have looked sketchy... I am a mother/grandmother in a minivan! It occurred a little after 1:00 on Friday, August 4th. I have returned home, but it is still really bothering me. 1. I don't like being photographed (even by friends/family) 2. All spaces in front of the store were empty 3. Maybe this is why they don't have any business? I will certainly NEVER shop there again!

I stopped by here yesterday after picking my car up from a body shop as it began overheating and…read morespewing coolant all over the place as soon as I left the shop. Since they were closed, I came by here to seek help and two guys went out of their way to help me put in coolant and see if they could help me. Needless to say, I had to have the car towed back to the auto body shop as it was overheating, but these two guys were very helpful and went out of their way to help me.

They helped me get a battery in. Everyone was pleasant. Great service and the products are fairly…read morereasonable.

Manager stayed sitting behind the computer while customers waited for 20-30 minutes for checkout…read more I asked him if there was more anyone else available to check us out," I'm the manager so you have to wait til someone else come in". Product dropped. Bye.

I am writing an updated review for a review I left this week. The manager after seeing my review…read morehas communicated very well with me to address my issues with items I purchased. Apparently, the items were by mistake sent out without being checked over for defects. The company acknowledged this and credited me for their mistake. They did advise to always get pictures emailed before ordering from a salvage yard which will be very helpful to anyone who orders. Since I couldn't remove the rating from before , I wanted to give credit to the staff who graciously helped resolve the issues with our order. Thank you Chucks for following up and understanding our needs.

From the owner: Chuck’s Auto Parts Solutions is your trusted source for premium recycled OEM, remanufactured, and…read morenew aftermarket auto parts. With over 52 years of family-owned and operated excellence, our third-generation team proudly serves customers nationwide from our state-of-the-art facilities in Douglassville and York, Pennsylvania. From engines & transmissions to body panels, wheels, tires, headlights, taillights, and interior components, we carry parts for nearly every make and model 2008 and newer. Our vast inventory is constantly growing—adding up to 135 new vehicle listings daily—ensuring we have the parts you need, when you need them. Each part goes through our quality process—cleaned, inspected, tested, and graded for an accurate part description—so you can buy with confidence. Plus, we offer nationwide shipping and our available LIFETIME part & FULL labor rate warranty coverage for true peace of mind. Whether you’re a repair shop, dealership, or DIY car enthusiast, Chuck’s delivers Quality Parts, On Time, As Described.

This place is great, my brothers civic had a warped head and I couldn't find a new head anywhere…read moreelse but here I tried everywhere... They ordered it for me and it arrived within a couple of days I also orders a couple of belts and a gasket set too. Everybody I dealt with, they were nice and very professional and the new head turned out great the car feels brand new and there's no leaks...

From the owner: Carquest Auto Parts at 419-B S Jefferson St in Frederick is one of the nation's leading auto parts…read moreretailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local store in Frederick, call us or go online to order and pickup in-store. Carquest is part of Advance Auto Parts, Inc., the largest automotive aftermarket parts supplier in the U.S. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need at participating stores.

Excellent service. Good return policy. Fair prices. Genuine NAPA parts. I've always found this…read moreoff-the-beaten-path NAPA parts dealer to be an excellent choice.

Bought a car battery here on Monday 2/9/26 and installed it the same day. Car still had issues…read morestarting so I spent additional time and money on diagnosing the issue and ultimately had to take the car to the mechanic. $200 later my mechanic tells me the "new" battery I installed was in fact over 3 years old and was completely worthless. Took it back to this same store I bought it from and was treated extremely poorly. Staff questioned if I had really bought this battery at this store this week. They then tested the battery and agreed it was dead and I would get a refund. However, for no reason, staff began to question what kind of car I had and insisted this battery wasn't acceptable for my car. My mechanic installed the exact same model NAPA battery in the car that I drove to the store. They mentioned that - if the battery was new but wasn't compatible with my car - that it wouldn't have been covered under warranty. I explained that I knew this but that isn't what happened, they sold me an old battery and that old battery does not hold a charge and wouldn't have worked in ANY car. She raised her voice to talk over me and explain how I was still wrong. I got my refund but I am livid at my treatment here. A quick google search shows that a car battery shouldn't be sold even just 6-9 months after manufacture so they had no business selling me a battery that was made in 2022 in the first place. I went an entire week without my car, had to rely on rides from my friends and Uber, spent money on diagnostic tools to fix my car myself, and ultimately paid someone else to diagnose and replace the battery that I had already "fixed". What a waste.

I had some rotors turned by APM and I was able to walk in, leave them and pick them up 2 hours…read morelater. Not a big job but their work and customer service was excellent. This was after having been declined by 3 garages who wanted to just sell me new rotors instead of doing a light touch up of my very serviceable rotors.

I had them worked on my B16 head meaning clean, leak down, 3 angle, port and polish,mount valve…read moretrain, etc back in 2008/2009. I took it to my engine builder and he said he have to re do everything. He told me who ever did your head did a very screwed up job.

Really great place! Got my battery changed here and then came back when I needed a new alternator…read more The store doesn't provide alternator changes but one of the employees, Josh, used his entire lunch break to come and help me get started. And then when he got off work he spent his entire evening continuing to help me with this replacement. Hours and hours of difficult work went into this. He went extremely far out of his way just because he wanted to help me out. Could not appreciate this behavior enough. Outstanding employees and amazing work ethic here. Will be coming back without a doubt. Thank you, guys.

Great service today December 01,2021, checked my battery my battery was bad, bought another one had…read moreinstalled, nice, great service, fast would recommend.