Bill was very responsive when I reached out. He connected me with a great source to order my…read moreplumbing supplies (in this case toilets) directly. He did the work quickly, and I couldn't be happier with final results. His pricing was competitive and he provided great value for the money spent. I would absolutely use him again for any future plumbing needs and would recommend him as well.

I highly recommend MuMullin Plumbing and will be using them exclusively for any plumbing issues…read more When I called, he actually walked me through how to fix the problem myself, and then when I said I wanted to replace the part, he sent me the link to the correct part so I could have it on hand. I had to change the day he came out a few times and thought he would lose patience with me, but he stayed in text contact with me and was wonderful. When he came out, he continued to share his experience with me so that I could prevent future problems. His fee was very reasonable. He has my highest recommendation.

I absolutely recommend calling this company if you are looking for a new AC / heat pump HVAC system…read morequote. This really personable and professional guy came out to our house and went through the full spiel with my husband. He was talking about features we had never considered or heard of and really good features that anyone would want to have if you are health conscious. He offered us a quote for a new unit installed outright and then he told us about a 10 year payment program where you get your unit fully maintained and serviced for a monthly cost of $159. My husband was sold on both options, he didn't care which we close, but having a sales background, I'm almost immune and for our needs right now, this was not the program or company for us, but yes, if we were in our forever home, I would have totally considered buying what this man was selling.

I had been using Service Experts in Memphis for twice-yearly HVAC maintenance, and my AC had been…read moreworking perfectly with no issues. I purchased the advantage plan which I receive two maintenance visits per year. During my most recent maintenance visit, the technician changed the filter and checked my 6 year old unit. He gave a report on my unit stating my capacitor reading was not the number it should be. He stated it would eventually go out. Also stated I needed Freon., and the compression would go out soon. About 30 minutes after he left, my house started getting hot. I checked the thermostat and saw the temperature was rising. I immediately called the company because my AC was working fine before the technician touched it. I made it clear to the Office Manager that I wanted my unit working like it was before he touched it and I wasn't paying any money to get it back to a working status. Instead of taking my concerns seriously, the office manager seemed more focused on my frustration than on resolving the issue. After speaking with the owner, they sent the technician back. His conversation was the same as the office manager informing me what the technician wrote and telling me my capacitor just happened to go out when he left. Also said that's pretty normal. I can't make this crap up! When the technician returned , he immediately tried to sell me a new capacitor for $268, claiming his readings showed it was failing. I declined because I no longer trusted the company. I then called another HVAC company for a second opinion. Within minutes, they discovered the real problem--the technician left one switch on my breaker off which is why the unit was on when he left but went off 15 minutes later. . They flipped it back on, and my AC worked normal again. There was absolutely nothing wrong with my capacitor nor was freon needed. This isn't my first bad experience with Service Experts. Two years ago, after another technician came out for a maintenance visit, my capacitor failed the very next day. A different HVAC company later showed me the burned capacitor that had been removed from my unit. Keep in mind that wasn't on the report. I told the Service Expert and the other company that came out to replace it that it's very ironic my capacitor went out the very next day. Looking back, I strongly believe my original capacitor was replaced during that visit. Based on my experiences, I no longer trust Service Experts. I cannot recommend a company that creates unnecessary problems and then tries to sell expensive repairs that aren't needed. I would encourage anyone considering their services to get a second opinion before approving any recommended repairs. Also stay away from the maintenance service plan because it's only a gimmick to upsell at the customers expense. They will call you for your service visit that you pay on a monthly installment only to find a way to get more money out of you at any cost!!!!

After having moved back to the area, I called Smith's because of the great experience I'd had…read morepreviously lived here. No hiccup in the quality of service. Everyone who answered the phone or returned calls was courteous and helpful. We needed a new toilet with bidet seat for a disabled son. Is tomorrow ok for the tech to come out for a quote? Wow! Next day, Cabe arrives, no spiel but an honest assessment, good information, no BS. He was knowledgeable, friendly, had an easy humor. And he listened to us! Next week he installs the toilet and bidet, and on his way out I ask him to look at the faucets in the laundry area. They were pretty bad, and as I had already thought, should probably be replaced. Give me a quote, I say, and when he does I ask when he can do the work. Right now, he replies, pending clearance from the office. Clearance granted, he replaces the faucets with new quarter turn ones. Yes, he had to cut into the wall, and while he wasn't obliged to patch it up, he put it back together fairly well. Not long after that we called about a leaking shower. Again Cabe shows up. Replaces the cartridge, but while the leaking stops, the shower handle spins 360 and doesn't check the water from reaching scalding temperatures. But he doesn't support that brand of faucet. Nevertheless, he needs only a few parts - he actually hunts them down at the local big box store! When he leaves, we have a working shower that won't burn our son. He didn't have to do go to all this effort. But he demonstrated a concern for our son's needs. We were the focus of his attention. Excellent service and a real nice guy. Cabe was outstanding, a real gem. Trustworthy. He's like a good friend. I can't recommend Smith's highly enough.

Excellent service. The person that came from Smith's was very professional and friendly.read more

In a previous review, I gave Choate's a one star review. Jason from the company asked me to contact…read morehim, and I did. We discussed the price issue, and he was very gracious. We arrived at a compromise that satisfied both of us. Therefore, I'm now giving Choate's a five star review.

Choate's installed a complete HAVAC system for us 9 years ago. I called them on a Friday because…read morethe AC was not cooling. Was given a Saturday appt. from 1-7 PM. The tech spent over two hours and took 22 photos of the AC system, the furnace, the hot water tank, the main breaker box. 22 photos trying to find something else to tell us needed replacing. He said we had a leak but he could not find it. He said he could do a pressure test for $400. and keep looking, or we could buy a complete new AC system for $10,000. I asked if he would refill system with refrigerant while we considered our options. He said that would cost $190 a pound for the refrigerant which required 8 pounds, for a cost of $1,520. Our system still had 12 months of original warranty remaining but the tech was of no assistance in determining if the leak was even in one of the AC components still under warranty. He was only interested in selling more testing, or a complete new system. The next day I called another company. He showed up on Sunday no less, found the leak in 30 minutes, tightened a connection, added 2 pounds of refrigerant, and charged us $260. for a SUNDAY service call ! I paid Choate's $159. for their trip charge plus a diagnostic fee, which was " You have a leak." And remember my system was installed by Choate's and still under warranty. Stay away from Choate's, run away from Choate's as fast as you can.

Found that we had a leaking clean out below the slab, facing outward on the brick wall exterior of…read morethe house. We had no idea who to call, but saw their website that says "if water runs through it, we do it" so we called them and they stuck to their word! The problem was a compound fractured pvc pipe and broken clean out adapter. They worked with a local company to repair the pipe from the inside (and behind the brick wall) saving us thousands from potentially cutting through our remodeled bathroom. Jamey was responsive always returning texts and calls promptly, and really cared about the work. He made sure they weren't going to stop until the problem was absolutely fixed. They're not only good at what they do, they definitely get a thumbs up for integrity and customer service.

Very professional, timely, and thorough-Trey was excellent! Definitely recommend them.read more

we got in touch with them, back on the right path for good service. Delay getting back was around…read moregetting a part ordered before able to call on us, makes sense

I've worked with this company on 2 different homes and both have been bad experiences. This last…read moreexperience has been the worst. We paid them over $10k to install a new heating system only for it to continually go out and then get the run around when we call. I never post bad reviews, and I feel compelled to leave one after such poor experiences with this company. Would Avoid this company like the plague.

Jaques was wonderful! Service on a Sunday. So miserable hot today....shocked they still got here on…read moretime. Super friendly and knowledgable. Thanks Again!

Run! Do not call this company. I question whether they are even plumbers. And whatever you do…read moredon't fall for their "special" deals because it's a scam. These people are only interested in ripping you off. I tried to take advantage of their $79 main sewer line clean out. They came with no tools and a bunch of bullshit. They wanted $800 to begin work. and $15,000 to fix the problem. They tried to get me to sign up for a 15 year loan, really pressuring me. They are criminals. Do not let them on to your property.

Why should you make All Rite your first stop instead of the DIY big box store?…read more Three reasons; knowledge, inventory, and quickness. The knowledge and inventory equal time and as we all should know, time equals money. And they are consistent. Big box stores are very inconsistent regarding the knowledge of their employees. Horrible. Also, you don't get turned in to human resources because you asked for a nipple and a female elbow. Yes, that has happened (HD).

I wasted my time going to Lowe's & Home Depot trying to find a part to fix my mother's shower. I…read morehad photos of what I needed including measurements and all both places could do is point me in the direction of the plumbing supplies. I'm not a plumber so I'm not educated enough to purchase the right parts for this specific job. I decided I would use google as an attempt to find an actual plumbing store around the Memphis area. Google lead me to All - Rite Plumbing Parts. I walked in and was helped immediately. I showed the guy at the counter the photographs of what I needed and he said, "that's a (insert correct product name). He went in the back and returned with a box containing everything I needed. I know this is a long review, I'm just trying to point out that the guys at All - Rite Plumbing really know their stuff. It was no nonsense, they gave me exactly what I needed. I will definitely go back if I need plumbing parts. These guys are knowledgeable and won't try to rip you off.

Well, I was trimming hedges and accidentally screwed up the electric wire behind my AC unit right…read morein the middle of the last heat wave. Oops. I called around to several places and One Hour Heating and Air was the only place that could get to me in the next 24 hours, and they were out first thing in the morning on 7/5/2023. Other places quoted me over a week out. My technician was Bill Minor and he was super polite, and walked me through everything he did (I'm a note taker.) He was able to reconnect the wire with wire nuts on top of the wires, and when we went inside to test when it was back on, he noticed it wasn't really pushing cold air. Air, sure, but not cold air. That's how my system had been since I bought the place, I explained, and that it was "on." He disagreed. He shows me how the back tube should be ice cold while working and mine was lukewarm. He said this could be WAY better. I was perplexed because my AC had just been looked at/serviced by Hiller AC in May. A power surge fried some wires and they had to take the units totally apart. I was told the freon was super expensive for old units (like $2k for freon) and to replace both units. $20k was my quote for brand new AC units. they said don't bother with new freon, replace the units. Was also told that modern day freon wouldn't work in my 1989 old TRANE brand units. Bill from One Hour went, "I can vastly improve the air, and no way is the freon gonna be that expensive. You've been had. (conned.)" He proceeds to tell me if I just add 2 lbs of freon, I will be getting ICE COLD air. Its 95 degrees out. I just had another AC unit company out there. They didn't point that out. I'm a bit blown away by his service at this point. I explain my bewilderment but I fully trust him by this point. Being a single female, throughout my home ownership, I've repeatedly been given repair quotes and have it be high. They don't expect a lot of questions or try to take advantage of my lack of knowledge. Bill 100% did NOT do that. He walked me through every step, was super thorough, turned my AC from functional to fantastically cold, and pointed out everything apparently Hiller hadn't mentioned or skipped over with me. I ended up with One Hour by happenstance and now I'll never use anyone else. And with all these outages, I've been recommending them profusely to everyone else I know out here now. He proceeds to get my permission for the $100 per pound freon (that yes, CAN go in my unit after all) and $200 later, we wait a few minutes and check again: I have ice cold, arctic air coming out of my vents! He then proceeds to tell me about the monthly subscription to One Hour and all of its benefits. That it will really help my old units in their maintenance and they could survive longer with good care. (because I don't exactly have $20k lying around for new units.) I am SO thankful to Bill, truly. He repaired my unit, noticed things the other company didn't (or just didn't tell me), answered every question I had, got my air ICE COLD and was a great guy through the whole process. I was taught that a good contractor is someone you'd let your grandma use. Well, Bill could DATE my grandma and be part of the family. My AC is amazingly cold now, and my electric bill has gone down (because its so much more efficient now.) Use One Hour and insist on Bill Minor, his badge said he was the Chief Mechanical Officer. You won't be disappointed. My AC can now take a 78 degree room down to 70 in an hour with his help now! Lowest I could ever get it before was 75. I hope he sees this! Thank you, Bill!

FAST SERVICE !!!! Very informative techs, great customer service, hands down the best offers in the…read morearea. Get it right the first time. With the unexpected weather recently, a reliable company is all I seek. Will definitely make One Hour my go to company.

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.