Called for quote , came out and were able to do my work that day!…read moreGreat service, polite, professionals!

Tyler, Justin and their crew showed up promptly at my appointment time and treated and got rid of…read morethe mold found and cleaned our air ducts. they did a wonderful job. the entire crew worked together harmoniously and got along very well showing each other respect ( which is rarely seen these days). they were very mindful and careful of all our belongings in the house. they put down drop clothes and cleaned up after themselves. they were very thorough. the before and after pictures were unbelievable. I cannot say enough good things about them and this company. I am so glad we chose to go with them! I will recommend them to anyone needing their air ducts cleaned, dryer vent cleaned or any mold inspection and/or remediation.. thank you all so much for everything!! would give 10 stars f I could!

Promo response and very helpful. They showed up the next day…read moreto assist me on my request. Still waiting on quotes though. Will definitely use this company again.

I went with your suggestion, Mr. Yelp. You implied that this was a great company. Well you missed…read morethe button on this one and so did I by listening to your suggestion. This is a damn company that should have no stars unless you give them a star for breathing. Seth Hersberger, atcame out January 20 to sell us a heating and cooling system, he sold us a Rheem but they brought us a Ruud and swore up and down that it's the same system and like an idiot I believed him. This was the same day that they brought the unit and a crew to install the system and I should have known there was something wrong, approximately 10 man crew was here for the installation. All day and they couldn't finish the job and my family and myself was left in 9 degree weather overnight another crew member came the next day, he wasn't part of the 5 man crew that was in the attic, he told me that the heating system had a defective part that had to be replaced, when the part came back the crew in the attic still couldn't install it and got in a big hurry to go to Home Depot for another part and broke a water line that runs to our Den restroom and flooded the restroom. I was sick of these clowns and wanted them off my property before things got really ugly.AirServe sent a crew to our house for training, they sent 2 others to replace that 5 man crew in the attic, they appeared to be more experienced, but we had 10 more service calls to fix this 10 stooges melee and it still wasn't complete. Approximately 2 months it got warm and the air conditioner was not working we were told that there must be a leak by 4 different technicians from Aire Serv with no proof that there was a leak. I wish these people would go out of business and I'm getting angrier again as I write this, all buyers beware.

Beautiful Work & Great Experience The team painted my…read morekitchen walls, and I'm so impressed with the quality of their work. They were on time, tidy, and made sure everything was protected before starting. The final result looks flawless and completely transformed the room. Excellent communication from start to finish--highly recommend!

We hired B Quality to repaint our brick home and could not be happier. Alberto, the owner, was…read morepersonally involved in the quote and was very easy to work with. His team showed up on time and did a great job. The level of care when masking, painting, and cleaning up was impressive. Alberto even did a walk through at the end to make sure the finished job met his high level of expectations...he takes a lot of pride in his company's work. Based on other quotes we received, we feel like we got a high quality job without paying a high price. We will use B Quality again for future painting needs as they also do interior painting. Highly recommended!

We've done a few projects with J&D, first a balcony repair and then a master bath shower redesign,…read moreand both were fantastic experiences. Great communication throughout, excellent attention to detail, always willing to answer questions and the one issue we had (nothing unusual) was remedied perfectly without fuss! We look forward to working with J&D in the future, and would highly recommend them!

Remodeled kitchen and bathroom. Could not have asked for a better company. The craftsmanship was…read moretop notch and every single detail was taken care of. Every employee was great, pricing came in just under what was initially quoted, which was great as well. Will use again on future projects.

Guy and his guys (Brandon and Chris) were absolutely phenomenal! The quality of their work put all…read morethe competition to bed! They are extremely responsive, personable, and listen to the customers needs. I was burnt by my first contractor and Guy helped me out step by step for that I needed to do - Brandon and Chris did the same. They even recommended others to make sure our bathroom remodel turned out just the way I wanted. The tile floor, backsplash behind the tub, and the entire shower was completed by them. I was expecting to pay way more than I actually did but was happy with the price I received! You've got to call guy if you have any tile or flooring needs. I will use them again!

I have used these guys for many years, they are my first call when I have trouble or am…read morecontemplating an upgrade at my home. Their technicians have become first name friends and I look forward to hearing about who is where and what they are doing now. I have trusted them to give me immediate and first rate service.

Extremely disappointing--and frankly, confusing--customer experience with Patton…read more Patton apparently says it was established with the goal of providing its customers with "the best customer experience possible." After my experience, I have to assume that statement comes with some very creative definitions of both customer and experience. I first contacted Patton on August 11 after we experienced a power surge the night before and the upstairs HVAC system, which Patton had installed in May of this year, stopped working. We are new to Tennessee and were unfamiliar with brownouts and the possibility of an HVAC system entering a safety shutdown after a power event. I was able to restart the system and it was operating perfectly. I wasn't calling to complain or demand service--I simply wanted to confirm that I had taken the correct steps and hadn't done anything that could potentially damage the system. During that same call, I requested the records for the system, including the warranty registration information. I was told those would be emailed to me. I also requested information about a membership agreement because I was interested in having Patton continue servicing both my upstairs and downstairs HVAC systems. The only information I received was an invitation to become a member on August 11. The records and warranty information I specifically requested? Apparently those were destined for the same place as the promised callback. Later that day, while inspecting the upstairs unit in the attic, I noticed that the copper refrigerant line was exposed. It appeared an attempt had been made to tape or secure it, but the tape had shifted and the line did not appear to be properly insulated or sealed. Considering the system was only approximately three months old, I called Patton on August 12 and politely asked if someone could come out and properly secure the line. I was told someone would call me back. They didn't. On August 17, I tried calling again. This time I was greeted with the message: "We cannot complete this call." Apparently, this is Patton's interpretation of the "best customer experience possible." It turns out my phone number had been blocked. I'm still trying to understand exactly what I did to earn that distinction. I wasn't abusive. I wasn't demanding anything unreasonable. I wasn't even asking them to do anything beyond addressing a concern with an installation that they had performed only three months earlier. I was also trying to obtain basic warranty and equipment documentation for a system they installed. The other issue involved the downstairs HVAC system, which was installed in 2023. I asked whether Patton had service records showing whether the system had been properly maintained and whether I could obtain those records. I was told they don't keep records. As a military family that has moved several times, we've dealt with quite a few HVAC companies over the years, and we've always been provided maintenance and service documentation. So I found that answer unusual and asked some perfectly reasonable follow-up questions. I was trying to understand the history of the system and make sure there weren't existing issues I needed to know about. Apparently, asking questions about your HVAC systems is enough to get you promoted to the "do not answer this customer's calls" list. I understand that misunderstandings happen. I understand that companies get busy. I even understand that a company may occasionally disagree with a customer's request. What I don't understand is blocking a customer's phone number instead of communicating with them. If Patton's idea of delivering the "best customer experience possible" is promising to send documentation and never sending it, promising a callback and never making it, refusing to provide basic service information, and ultimately blocking the customer's phone number, then I suppose they have succeeded spectacularly. Unfortunately, this experience has completely undermined my confidence in allowing Patton to service or stand behind either of my HVAC systems going forward. The irony is that I initially contacted Patton because I wanted to continue doing business with them. I was literally asking how to become a maintenance customer. They managed to turn a customer who was actively trying to give them more business into a former customer without ever having to say "no" to the membership. That's genuinely impressive. There are plenty of HVAC companies that understand that customer service means more than installing a unit and collecting a check. I strongly recommend finding one of those companies. I made sure to let my realtor know as well so she can recommend literally anyone else to those new to the area and unaware of these guys. If "the best customer experience possible" is actually the goal, Patton may want to consider starting with answering the customer's phone call.

Great company, great people. They help you do what's best for you and the given situation. They…read morewill get my business here on out. Mark D

KC Margaritas is not only knowledgeable, but takes the time to explain not only the issue but also…read morethe reason for the breakdown and the steps involved in every repair. He answers questions in an expedient manner and is nothing short of a dream to work with. HIGHLY RECOMMEND!!

I have been a customer for over 20 years with Ray Baker. I hate to say, I will no longer utilize…read moreservices of this company. Yearly maintenance has been paid and I have yet to receive a completed service for this spring. The tech came out, and was to return. This was over 4 weeks ago and no one has come back or addressed this issue. It is my understanding they have had some turnover of employees which I understand but communication is a must for customer service. An individual answering incoming calls actually hung up on my wife when she questioned the service agreement. I have left 3 voicemails with no return call. I am not sure what has taken place with Ray Baker, but it is time I move on to a more reliable company. I have contacted another local company that had great attitude and welcomed my business in the future. I cannot recommend Ray Baker any longer

I've been waiting for my 10-2 timeframe. It is now 3:15 and I just got a call that the plumber says…read moremy job is too hard and he won't be coming. Wow. I'm surprised this company is still in business with customer service like this. Do not bother.