I went for new keys for my kids e- bike. He lost both keys. it was done in a day and everyone at the store was professional and very well behaved. 100% recommend. read more

Very nice and polite and helped me with questions about my 2002 Ford Thunderbird ignition key. Reasonably priced as well, once I obtain the keys I look forward to returning to complete the project. Don Goodrich Valley Springs read more

I purchased a new front door handle/lock set, two deadbolts and one lockable door handle. Tracy Lock and Safe has been around Tracy for many years, so I decided to take everything to the location to have everything re-keyed the same. Inside the business, you will find a large inventory of keys, key accessories, various door locks, car key fobs, gun safes and just about everything else in between. When I walked into the store, there were no other customers and I was greeted by, Bob. I told Bob I needed everything re-keyed the same as my front door lockset. He checked all the products prior to re-keying to ensure some of them were not already keyed the same. Bob told me he would have the locks re-keyed within the hour and he would call me. After about 15 minutes, Bob called me and told me the locks were ready to go. When I arrived, Bob had everything ready for me to pick up. I asked him to make three more keys and he completed the new keys in just a couple of minutes. As of today, this location charges $23 to re-key a lock that has a key with it. My experience here was quick, easy and convenient. read more

Came in not much talk, not much needed as I was asking for a copy of a motorcycle key, he made an accurate copy quickly and it was well priced too so two birds with one stone read more

Tracy Lock & Safe - Key and spare key - Keys & Locksmiths Near Me - Tracy, California

I called at 805 am with a lock emergency issue and the guy who picked up the phone was very rude and said we open at 830 am and hung up on me. You will NEVER get my business that way and I immediately called another locksmith and they were pleasant and are fixing the issue immediately. Very bad business at Tracy Lock and Safe read more

They made a Quick and accurate copy of my padlock keys which cannot be copied by self service kiosk in Home Depot.

Great service, knowledgeable. Helped my dad out with a battery situation for his car remote, as a courtesy. Greatly appreciated.

Very knowledgeable and hard working locksmith. Was able to fix my door and explain what cause the problem. Was on time and finished job quickly. I would definitely use the service again especially if I can get same technician to come out. read more

Unbelievably rude. I walked in asking about a specialty key I needed made and the guy was so rude. Kept snapping at me about how busy he is and if I wanted it done, I'd have to stand there while he tried to work on it. But if other customers came in, I'd have to wait while he helped them. Then I asked if I could buy a blank so my husband can make the key himself. The guy told me that it's illegal to sell blanks, which is a flat out lie. Amazon and almost every hardware store sells them. I haven't had that bad customer service in a long time. I think I cussed him out (to myself in my car) for about 20 mins after I left. read more

Beware of hidden charges. We had a lock that was sticking at our General Store in Redbridge. We called this company and they said they could be out the same day between 4 and 6PM. That sounded great but they did not show or call to reschedule. Next day we called again and they said that they would try and make it out today. They did show up and fixed the lock . A few weeks later we get the bill and it is for $190.00 which was $110.00 hourly rate and $80.00 for a trip charge. We are less than 4 miles from their downtown location. This is less than 8 round trip miles and we are paying $10.00 per mile for travel in the same City. I figured there had to be a mistake so I asked our Property Manager to clarify. She said that is what they charge and we are stuck with the charges. I looked on their website and they do not mention any pricing. This is because they charge you whatever they can get away with and is probably why they get terrible reviews. We will not be doing business with this company ever again. read more

The worst locksmith in Tracy. Rude, disrespectful, and have no clue how to talk to or deal with customers. The management/owner acts as though he deserves your business. I honestly don't get how they are still open. Got keys made here for my truck and they stopped working after a month. Had to find another locksmith to reprogram them. STAY AWAY. read more

First off the shop if fully COVID aware, lots of screens everywhere and masks must be worn. I took in a lock tumbler (sans pins) and a key that kinda fitted for a 97 Land Rover. Dan was able to repin the tumbler and get the key and cut another key to fit. Finally after 20+ years I can lock the cubby in the car. He also recut another key for the car doors etc, which i tried right away and it failed in one of the locks (they're really old) so within minutes he recut another key, a slightly different way and voila, it works perfectly. Thanks Dan, appreciate the quick turnaround. read more

They were very helpful and didn't stop until they made an exact copy of my key! I will definitely use them for any future needs - business and personal. read more

I needed a key to a showcase. Went everywhere , they told me over a week , I was there 15 min and he worked his magic. Made my key and one happy customer. Great company !!!! read more

called yesterday could not come out but made an apt to come today between 1 and 3 called at 245 to confirm and they said the could not make it. I took the day off work for a no show. Phone call would have been nice read more

I run an auto parts store and my safe was not wanting to open at all! Russ came and had it fixed up and open within ten minutes! He was amazing I would highly recommend this technician to anyone in need! Fast, prompt, and very polite and knowledgeable! Thanks Russ! -Megan read more

My car suddenly had a warning -"Change The Key Battery"-I was afraid I'd have a car I couldn't get into late tonight. I don't live in Tracy so I don't know the local auto dealer or the locksmiths. I tried Tracy Lock & Safe. They weren't familiar with my specific "key"- actually a keyless remote. But, they suggested how I could open it to swap the battery. They didn't want to risk damaging the remote. With their coaching I opened the remote. They had a replacement battery in stock, and they slipped in the battery - I probably would have broken the battery clips if I did it myself. So, in five minutes I got the battery replaced, learned how to do it myself, and it only cost ten bucks-including my buying a spare battery. Fast, helpful, friendly, affordable. read more

We called out Tracy Lock and Safe because our safe would not open. They said it would need to be drilled and they would have to come to our house to do that even though it is a small safe. For that, it would be $225. When the guy got here this morning he messed with the handle and was able to open the safe without drilling. It literally took him 10 mins if that. For that he charged us $225. Even though he did not have to drill the safe. Then he explained that last week he had an old couple that needed a trunk opened and they waited for him in the heat for 2 hours and then he just opened it with the coded key and charged them $350. He told the story as if he was so proud of ripping them off. Will never use this company again. BEWARE! read more

Just went in on my lunch to a key made and Dan (or don) really took care of me. Great customer service and very professional. He went above and beyond on our needs and exceeded my expectations. This is what keeps customers coming back. read more

I had the pleasure of meeting Russ this afternoon as I had locked myself out and needed a way back in. Russ more than provided that and actually saved me some money in not having to go to extreme measures (drilling) to provide re-entry. I would recommend you ask for his services if he's available. Best job accomplished!' read more

The locksmith was able to cut a key from a blank I purchased online. It is a Honda motorcycle key, 3D for lack of a better description. Requires a special key machine that can cut on both sides of the blank. Their was a locksmith in Stockton that had the "special machine", but wouldn't cut it because it wasn't one of their blanks. read more

I'm not sure how many times you have to call a business and remind them to send a technician to your house but these guys never got back to me every time I would say hey are you going to have somebody come by they suggested oh we will be on it right away or I'm going to push this to the tech ASAP here I am a few days later no show up no call back I no longer need their services I found somebody else but I couldn't imagine if I was locked out the house or something it would be a nightmare read more

Had an old metal locking filing cabinet with a missing key. Didn't want to spend $100+ for a new filing cabinet. Took mine to this place. For $25 they made a new key, and didn't charge me until I made sure the key works perfect. Fast service. Anything that saves me $75 is a keeper in my book. read more

I called the morning of 12/20 to inquire about a car key. A young lady answered the phone and stated they would be able to help me at their tracy location. I asked if I needed to make an appointment, which she stated I did not and the technician would be able to quote me once I went to the location. I walked in, and spoke to an older gentleman. He stated, in a very rushed way, that the machine they use to make keys was not at the location and that I should try back in an hour or so. He gave me the number to call for follow up. He wasn't rude, just rushed because of his lunch time. I called after two hours (figured Id give him ample time). When he answered, it was 3 pm.. I reminded him of who I was and his response was, well its late already... you may want to try back tomorrow. I still don't have the machine. COMMUNICATION is key to operating a business. I relied on this business based on my first call. I wish they would of been up front from the beginning. I could of just gone somewhere else. smh read more

Horrible service ! Actually I didn't even receive services ! I scheduled 3 days in advance, they rescheduled me twice.. And stood me up on the second reschedule!! Had me waiting all day until 8 pm ! No call.. No show.. No answer or reply when I called! Bad business if you ask me! read more

first off, i would give them zero stars if i could. i have tried going here three separate times and they have been extremely rude and unprofessional each time. they have terrible customer service and won't even let you speak enough to tell them why you're there. read more

Don't go here . Bad customer service the old man who's tall and wears glasses made a copy of my key for my car . But he messed up and I payed $70 dollars!! That crazy just to make a copy of my car key. Anyways I go back ask for a refund the old man starts yelling at me saying "he did his job" but the key won't turn on my car. He denied my refund and said it's my fault since I didn't buy the key there. Keep in mind I'm 16 years old, and this old man started yelling at me saying I was trying to rip him off wtf? Never going here again. Everythings way overpriced and the employees are rude. read more

Disappointing experience. Went to store and purchased a new lock and it was faulty. I called to find out what to do. They sent a tech who came out. I assumed he was making a courtesy call due to broken part. He saw lock was not working and fetched a replacement part and installed it, but I was not given an estimate for the work and was surprised by amount charged all because their lock was faulty. I suppose poor communication on both sides. read more

Horrible service. We were told a tech would be able to come to us in 30 minutes, and we waited over two hours and no one had shown up still. The tech sent us a text message saying he was running late because the last job was taking longer then expected, but when we originally talked to him he said he was on his way. After waiting 45 min he said he would be there in 10-15 min, but 30 min later we were still waiting. Called the dispatch number again and the lady was very rude they have multiple numbers to call and while trying to find another locksmith we called a different number that took us to their office. A supervisor answered this time promising someone would be there in 5 min so we continued waiting nd still no one showed up. They also told us the key was already cut which worries me that a key to my car is floating around somewhere. I would never use their services read more

First time at Tracy Lock and Safe... I was a little apprehensive because of some of the reviews....I went in anyway to have an old key made...The young man in there was very helpful..He couldn't find the key I needed because the company didn't have it but he motified one and told me to try it and if it didn't work I would get my money back...He did a great job and the key worked....Thank you. read more

I had a great experience with this company . As i googled and provided their number to my brother living near Tracy. service was great so i though i should put a review so it will help others in near future. read more

Using Tracy Lock and Key has always been a positive experience. Workers are knowledgeable, friendly and helpful. I will go back if I need keys or help with locks. read more