Manager was rude, crapy customer service. My father purchased some used Justin boots at a discount price got them for $70 when the regular price was $120. They were steel toe, my father used them for work a few days but the steel toe part was hurting his feet so he went back to get an exchange and no employee was able to help him out until the store manager was back on shift (weird) a few days later my father went back and explained to the manger that the boots hurt him my father asked for store credit or an even exchange the manger seemed upset, but ended up giving my father store credit with the condition that he purchased a soft drink, my father does not drink soda so he bought a monster and gave it to the store manager as a thank you. The new pair of booths that my father got did not end up working for him also, my father is 63 years old has worked all his life on his feet. My father went to ask for a refund since these boots didn't work out either and the store manager was rude when my father told him that he has consumer rights that a store should give a 30 day refund/exchange policy for items purchased and that at the end the store does not lose money as they get paid for factory defect items, the manager got the boots and sliced them in front of my father and said are you happy now and agreed to give my father the refund. What kind of customer service is this!..who does that as a manger what did he assume that my father did not know his consumer rights because he is aged and des not speak English..I have emailed corporate in regards to this matter. I will NEVER shop at tractor supply again!..Crappy mangers they need to train their staff. read more
