While prices were on the higher end, I really like the customer service that Butch Ruddy gives. He…read moretakes the time to go over every single appliance, their warranties, the pros and cons of each one, what best fits your needs, etc. Their selection was pretty good, too! They also carry the Speed Queen brand, which I heard are pretty reliable compared to some of the fancy new ones that cost an arm and a leg to fix. I'm so glad I stopped by Ruddy's Appliance this afternoon! Carson C. Visalia, California

I don't even know where to begin. I feel like at the end of this story, Rod Serling is gonna step…read moreout from behind this store with a cigarette in his hand and say to the camera "This is how we order appliances.....in THE TWILIGHT ZONE". It all started Labor Day weekend 2026. My wife and I went down there to order a new gas GE 5 burner range in white. I know everybody wants stainless steel, but our kitchen is completely white appliances, so we had to order one in white. The store was closed, but Mr. Ruddy told me on the phone that he'd be there anyway and to come on down. I had done my research and already had the exact model number that we wanted. It was model number GGF500PVWW. The last two letters, WW, indicate that it is a WHITE one. Keep that in mind as you read on. Mr. Ruddy was a very kind and nice man. That is undeniable. However, from the very start this whole transaction seemed straight out of the Twilight Zone or maybe from 1950's Centerville, Ohio. He said he could get our stove, so we pulled out our wallet to pay for it. He said no, we would take care of that when it arrived. We did not get a computer printed invoice confirming our order, he wrote our name and number on a piece of scratch paper and laid it on the desk. We were told the range would arrive in about a week. So, a week came and went. I called the store and some other gentleman answered and said that the range was on "back order" and should arrive around September 29th. Well, you guessed it - the 29th came and went. I called the store again on October 1st, another gentleman answered and said that Mr. Ruddy told him we would be looking at the following Tuesday. I got a voicemail from a woman at the store saying that our stove was in a couple days later. So I called my wife to go down and pay for it. When my wife showed up at the store, she was told there had been a mistake and that our stove was in a warehouse in LA waiting on a "truck to be full enough to make a load to Visalia" and I was probably looking at October 6th. I called the store when I heard this and I told Mr Ruddy that I would give him until the end of the week to come up with our stove or we would cancel the whole order. At this point, I was glad we didn't pay up front. So....October 6th came and Mr Ruddy himself called and said "Good news, we have your stove". So I had my wife go down there again and pay for it. Because my wife is so damn smart, she asked me to send her the webpage from GE with the model number to make sure she was paying for the right unit, since they don't seem to use computers at this place. So she paid for the stove, she got a handwritten invoice with the company name on it, complete with model number GGF500PVWW on it. She was told we were looking at today (October 7th) for delivery and installation. I contacted my mother in law to be available to let them in to do the installation, as we were told "late morning", and I had told them that she is my son's ride to and from school, so she would need to plan accordingly. So they called her and they agreed on 3:30. Meanwhile my wife comes through the door and sees that they are installing a STAINLESS STEEL range. She promptly called them and was told "It said white on the box, we're sorry" so my wife told them to take it back and bring back our old range. She called the store and told Mr Ruddy to issue a refund, she was told to go down tomorrow and he would write her a check. I am worried about this and I told her she should immediately take that check to the bank it's drawn on and CASH it immediately. Bottom line, if they have something on their sales floor that you want, you have cash and a pickup truck, you can get a great deal there on some scratch-and-dent appliances. We have bought a washer and a dryer from them like that. But if you want to order something, go to Home Depot, Lowe's or Best Buy. They basically wasted an entire month of our time. I don't think they are crooked or deceitful, they are all very nice people. But they lack organization, communication and professionalism. A computer to place and fulfill orders instead of a piece of scratch paper might help.

Service was great and received appliance the same day with speedy delivery and installation... the…read morecustomer service was amazing as well. The gentleman was very knowledgeable on all of the appliances and was extremely nice and helpful. The selection of appliances stocked in the store was great. The service we received was so great, we went back and purchased a different appliance and we were treated just as good as we were the first time.

Went in here looking for affordability. That is what you will get with this store and friendly…read moreservice. They don't make you feel pressured to purchase anything. There is a nice good amount of selection also. They also offer delivery if needed and manufacture warranty. Leasing options through Snap also available. Fast easy and good service.

Our washing machine was not spinning 80% of the time for the last week. Very annoying. I called S…read more& J Appliance and a service man came out immediately. Within a few minutes, after checking all the cycles, he said he knew the part we needed and it was in stock. He picked up the part, replaced it quickly, and it solved the problem. All this including the service call was $200. I highly recommend this buiness!

Service tech was very kind and professional but didn't really do anything except unplug my washer,…read morecheck the filter for the water hoses and run a normal empty cycle (water only no clothes) to see if the agitator worked correctly. I was still charged $40 for the visit even though he found nothing wrong with my washer. The only recommendation was to use less clothes when washing so clothes can wash properly and more efficiently. ‍

Walked in to purchase a fridge since our fridge was being pushed out two more weeks once we arrive…read morethey were close to closing, but the person that helped us was a very nice young lady. I can't remember her name, but she was very nice. Very sweet. we walked in. She kind of showed us what basically they had to offer and the pricing, but I did notice a couch there that caught my attention and from what she had said is that he helps his friends or neighbors in his Area sell items that you know they don't get rid of or it's hard for them to get rid of I don't know but anyways we ended up buying a couch, beautiful piece of furniture. We just cleaned it up and a great price. I cleaned it up and it's in my living room but I do recommend this place. We did my fridge once once we get ours delivered, and then we're gonna put this one in the garage just to kind of have extra storage for the drinks but yes, I do recommend this place. The fridge looks new. It works great and they have great customer service.

Frank's is what good ol' fashioned customer service should be and seems to be missing in a lot…read morenowadays. They treat you like a customer, wish they serviced other brands but as long as you have one the requisite brand's you're good to go. Recently called them to service our Maytag dryer as it blew its fan belt, a little pricey for service but you get what you pay for. Happy to support a local business and great to have a store nearby that supports our appliances. Thank you!

Great communication prompt and quoted me ahead of scheduled service…read more Thank you for your professionalism and quick response.

Emilio came out after hours and did not charge an outrageous price. He was able to fix our…read morecommercial oven. He explained in detail what was wrong with it. He gave us great customer service. He will now be our Appliance repair tech. Emily Jr Warden Episcopal Church of the Saviour Soup Kitchen

Came down to buy some carpet and I asked for assistance there was a young lady by the name of…read moreVictoria and a gentleman his name was Edward very polite and helpful it feels great when staff gives you great customer service. Thank you both and many blessings. I would definitely come back.

Came by here to get some stuff for a craft I was doing. Man have power tools gone up. $100 for a…read morejig saw? I needed it, so I picked it up, then went home and found a cheaper one online for $29 on amazon, so I took it back and waited 24 hours for delivery. I did buy a number of other things here though and the prices were good and service was self- service like everyone is moving towards, but I got what I needed and was grateful. I love Home Depot! It's a craft and project haven!

My stove lighters were not working. Rodel responded quickly to the pricing request. He also made a…read morequick diagnostic and repair. Everything was done in 2 days (day 1 to determine the issue a d order parts, and day 2 to complete the repair).

Rodel came out the very same day I called him to fix my washing machine. This is the second time…read moreI've called him, he fixed my refrigerator a couple years ago. He doesn't try to push unneeded parts, he is respectful of my home, I gladly recommend him to friends.

My husband and I went into the store to purchase a laptop for my school work. Hands down the best…read moreservice we have ever received! Mind you, my computer literacy is not the best and my husband only speaks Spanish. Manny Mosqueda was our sales helper he not only helped us decided between two different brands by breaking down prons ans cons of each item. He gave detailed explanations and answered every question or concern we had. He was extremely transparent with everything from the items to insurance coverages he covered it all and made sure we understood everything we were purchasing. I also want to highlight the level of professionalism this young man spoke in. I consider myself fluent in Spanish but Manny not once stuttered, chopped up words in Spanish none of that. He was able to assist us both in English and Spanish for my husband and I to both understand. I was planning to translate to my huband but manny had it covered better than I would had ever explained it. Thank you Manny for helping us purchase the right computer we felt at ease leaving the store with that amazing purchase.

ABSOLUTELY NOT! what a waste of time, these people don't have a line for appointments that THEY…read moremake and do not mention fees it takes to ship apple products out that are under apple care and if you product is not in stock then your shit out of luck and HAVE TO ship it out and THEN wait for apple to do diagnostics to THEN ship you out the replacement... just go to directly to apple, there's literally no point going here unless you bought something from the store directly or within THEIR warranties... nothing but wasted time going here!

Appliance Ace was wonderful to work with. He came out several times to try to fix my washer because…read moreit had an issue he hadn't encountered before. He was incredibly persistent, patient, and determined to figure it out instead of giving up. In the end, he was completely honest and told me he wasn't confident the problem was fully resolved. I really appreciated his integrity. He only charged me for the replacement part and didn't charge for his time because he wasn't certain he had fixed it. It's hard to find someone who is that honest and genuinely wants to do right by their customers. I would absolutely recommend Appliance Ace and wouldn't hesitate to call him again.

Isaac was amazing helping fix my microwave he came out figured out the issue and fixed it after he…read moreordered the correct part. I highly recommend him. He's honest and straightforward. Glad our microwave is fixed again.

Hands down the best rental store they treat you like family from  the second you walk in.read more

Furnished my entire home with rent to own. They have always made me feel like part of the rent to…read moreown family. Purchased 2 TVs 3 beds 2 couches coffee table and other electronics. Always quick to answer any questions or concerns. Highly recommend!