Came down to buy some carpet and I asked for assistance there was a young lady by the name of Victoria and a gentleman his name was Edward very polite and helpful it feels great when staff gives you great customer service. Thank you both and many blessings. I would definitely come back. read more

This store doesn't deserve even one star, this place has the worst customer service all around with cashiers and managers at this site. Have been there twice and both times have been horrible experiences will not be return to this location. read more

Came by here to get some stuff for a craft I was doing. Man have power tools gone up. $100 for a jig saw? I needed it, so I picked it up, then went home and found a cheaper one online for $29 on amazon, so I took it back and waited 24 hours for delivery. I did buy a number of other things here though and the prices were good and service was self- service like everyone is moving towards, but I got what I needed and was grateful. I love Home Depot! It's a craft and project haven! read more

If you know exactly what you want, then I like this place fine. That being said, I would recommend avoiding curbside pickup at all costs. I had a curbside order because all my kids were with me and it theoretically would have been way easier for me. Theoretically because after checking in nobody ever came out with my item. Phones were busy and after a certain amount of time I just had to get the kids out of the car and carry the baby in to pick up my "curbside" order. read more

Poor customer service. It felt like none of the employees were interested in helping me pick out an expensive security door. I then went to Lowe's and ordered one. They treated me the best at Lowe's. read more

The last time I was there an employee started arguing with me about some things that I was returning to the garden department. I told the manager and I don't know what happened after that... But, I can't seem to get or find any help when I'm there. Most of their employees don't have any knowledge or can't seem to help you when you ask for help. They're clueless as to what they're doing. How's that acceptable..?? Their garden department is TRASH, everything there's dead or withered and they want to sell it for regular price. NOT GOOD!!! I spend a good amount of $ there for them to give me shit on returns. I have a 5k limit on the Home Depot Card and they threatened to cancel my card if I didn't use it. So, now you're forced to buy stuff that you don't need to avoid cancellation. This place is GARBAGE, now. read more

I have been coming to this Home Depot for the past 10 years. it has gone down hill over the past 2-3 years, and i blame everything on upper management. the customer service here is terrible. people dont greet you or say hi. they seem stand offish and i don't blame them because do what they are told to do. change the management to value customers. also no one available at paint department for like 30 min . terrible organization and overall management. read more

We had a great experience with Austin who helped us order windows, he was knowledgeable and made it very easy. Cristal who helped us also was very nice and professional and offered very good service- thank you! read more

I never do anything with home depot again after taking about$ $ 5,000.00 for home blinds and some of them defected . They are not taking responsibility for it and they want to charge again for the defected blinds supposed to redo it for free , They do not care about customers satisfaction and the customers service is horrible . They do their works in a Mexico and they charge so much from the customers plus they refused to Redo the right thing to satisfy the customers. I do not like the lousy job and i will never get them to do anything no more . read more

They have a pretty extensive selection of hardware and home-improvement items, but their customer service felt a bit lacking.. We went in asking the difference between two of their big bug-zappers and the employee literally told us "how am I supposed to know, I've never used them" Then for some reason he went on this strange rant about how they don't teach this stuff in college and how it's useless to ask other peoples' opinions -- what? Anyways, that was definitely an.. experience It's understandable if you don't know which is better, but why act so abrasive? I wouldn't really recommend this place unless you know exactly what you need going in read more

I must say that I am very disappointed. DAN and MIKE. Wow. Instead of asking me if I needed help you both decided to turn your backs and get on your phone or talk to another associate. If it wasn't for the woman with the long dark curly hair and glasses that assisted me at the washing machines who had not help me - this will be a 1 star review. And even she seemed to have an aggravated disposition. I have never been to a Home Depot where you have to literally hunt someone down. I am so use to it being the other way. This greatly saddens me b/c the entire reason I even think to visit Home Depot is b/c of there customer Service - now.. well - I don't even know if I want to go back to this place. Whoever was the older gentleman greeter outside at the stand with the umbrella - yeh Dan and Mike need to take lessons from him. read more

Home Depot trashed my credit and will do nothing. But give me the run around to get it off my record. Home Depot opens an account in my name. They did not verify any of the information. "It was Fraud". The thief got away with over $2K in merchandise. This is the second time that this has happened at Home Depot. The last time was the same runaround. It took me months to get it removed from my record. Because they did not do their research. Now there stating that they have 90 days to review my case. They screwed it up and per their procedures, they get to screw my credit up even longer. They reported false information to the credit bureaus. It was never me at first. I was in the middle of purchasing a home. This dropped my credit score by over 100 points. And Home Depot is not going to do anything until THEY get around to it. Horrible way to screw customers. read more

Good selection of materials but hard to get help if you need it. Seems there aren't enough team workers.

We're going through HD for countertops and while the initial assessment from HD went good - where we chose what we wanted, etc. We ended up being overcharged by them. We caught the overcharge once we received the template from their contractors. When you go through the process with HD, they ask if you want plumbing and that is an additional cost. For us, we're going to a single hole sink vs having the double sided sink with a garbage disposal hole and then a regular hole. The contractors for our counters are going to be doing that at the time of installation, not through HD 3rd party vendor for plumbing. So, HD is now refunding us for what we paid them, and the countertop company is sending out a new final order statement. So my advice is - do not pay for the extra cost UNTIL your template is done. Wait for the template and final order from that company to pay for any additional plumbing. read more

Home Depot should not let outside vendors be inside the store, for example SUNRUN. Every time I go to this store there is always that same guy trying to sell me solar panels, several times I have said I am not interested but he keeps asking. I avoid this store location for that reason. read more

The chip registers frequently default to decline. It's not your card it's them. Citi bank is aware their chip registers malfunction. Home Depot are aware of it. They want you to get a new card... It would be great if they serviced chip readers and stop declining cards. read more

Alex from Home Depot just delivered my new refrigerator his customer service was impeccable and he was very professional. Thank you Alex..

Terrible customer service. Never has anything in stock. They will allow you to place an online order, take your money, and then cancel your order! Then you have to wait 5 days for the refund, just to purchase the same product at Lowe's! Because they will actually have it! read more

absolutely terrible customer service. the managers will walk up to assist and walk away to let an associate accuse you of damaging an item that you received damaged from them. Then when u ask for a corporate number they tell you to look online and refuse to Give it to you. They would rather be rude and treat you like they're better. What happened to customer service? this place is an absolute joke don't even bother. they would rather not accept a return and own their damaged products due to "saving their damage dollars" per Sonia who wasn't even a manager. I didn't spend $400+ on a fridge to be accused of damaging it myself thanks for nothing read more

Why is it that every time I come to this place I can never find anyone to speak to for assistance, but I always see them when they close one of the lanes. Also, why don't they take Apple pay?? read more

Love this place! The smell of fresh wood as you walk in! A massive gallery of hand tools, power tool, air tools, kitchen appliances, any and all lighting needs, cleaning supplies, carpets, tiles, cabinets, wooden doors, glass doors, bathroom decor oh my!!!! Lol! Great prices lots of items always in stock. Plenty of staff ready to help! What else could you ask for! It's a DIYer's and an enthusiast play house hahaha! read more

A gentleman by the Name of Steve Vallejo was very helpful and kind with me. Had a lot of patience and very professional. What a very sweet gentleman overall. I will be going to that home depot more often due to his awesome customer service!!!!! read more

Thank you for being open during all of this nonsense. Pretty cool that you guys were open on Easter, Lowe's wasn't. All family plans were cancelled for Easter so it was just like any other Sunday. So it was a perfect day for house / yard projects. The staff there is really nice as well. read more

I just returned the moving truck I rented and the check-out couldn't have been smoother. Both Taylor and Jenessa were true professionals and beyond that, they were genuinely wonderful people to interact with. I will DEFINITELY be renting from Home Depot again in the near future, in large part due to Tyler (who served the rental up) and Taylor and Janessa. All star staff!!! read more

Nobody really helps! I ask a question to one or maybe like five the employees didn't know anything! They point where things can be and they won't get off their chair! It's ridiculous don't waist your time go to lowe's or Best Buy the customer service there is actually helping you look for what you're looking for! read more

Worst customer service ever..... waited in the lumber department for 10 minutes... finally got the attention of a employee two isles over and she said she would send some one over to assistant me.... 25 minutes later I left and went elsewhere...... went to the local lumber store and was in and out in 15 minutes...... and the price was only $1.50 more.... read more

This low rating does not shock me!! I have given Home Depot many opportunities to provide myself with great customer service! They just can't they know how to be rude they know how not to work with the customer...and mostly they know how to cause an inconvenience! And forget about calling their call center the people there a snappy and have attitude which causes you to be a little bit! And forget about calling their call center the people there a snappy and have attitude which causes you to be a little bit frustrated! Not how I want to end up after dropping over $1000!! Going forward I surely will find other means to get my home goods supplies other than Home Depot! read more

We came in to look at wheelbarrows. Went to the area and they had it roped off. We asked how long the man looked at us and said well, it can be 1 or 15 minutes and walked off...and so did we, over to Lowe's and bought our wheelbarrow. FYI: They were not helping a customer they were just stocking at 1PM. read more

Has all the tools, equipment, and supplies you need for your projects. One thing they don't have is knowledge. I've been here a lot of time and it seems Everytime I go no one knows where anything is. Don't even think about asking to compare things cause these people seem to have never used a tool in there life. What I do like is that I've never seen an employee not have a smile when they talk to you. I do appreciate that. Even if they don't know what or where a product is they try to help you as much as they can! read more

This Home Depot is one of the worst places to have to go to. I have spent hundreds of dollars on lumber in multiple trips and each time no one helps. I can almost see the tumble weeds rolling by as i am having to load up 3/4 plywood sheets. Or the last time when two employees were having a conversation while i was trying to load lumber...I guess the fact I had a lumber cart and a push cart with my toddler wasnt enough to inspire them to do their job. Also dont expect help out after you spend hundreds of dollars...you will be waiting quite a while. I am taking my business to high sierra lumber in Tulare. read more

Once again greatly disappointed in service. The cashiers are always great but the others on the floor mostly are more interested in talking amongst themselves rather than helping. There were 3 employees in the paint department and I could not get one to help much less acknowledge me. As a company we spend entirely to much money at these places to be treated this way. Looks like Lowe's just obtained all of my business. read more

Thank you to Shawn, Lucy and Alyson in the Home Depot flooring department for their professional and knowledgeable assistance in showing us the difference in the flooring (tile types), selecting the flooring and beginning the process of having new porcelain tile installed. We are excited about the selection and how it will all look once installed. Israel from the Home Depot Measuring Department was professional and accurate in his measurements and floor plans for the rooms. Thank you again! read more

In the laat few days I've visited this store a few times and every time their customer service is horrible. We are changing our flooring so we wanted to get a quote from them; when we asked an employee in the flooring department for help they acted as if we bothering them, wasting their time. We ended up going with lowes as their customer service was the complete opposite. Anyway today my husband went to this store again because we needed to rent a tool to remove our tile, he paid over $200 for the machine they said should work, he brought it home, we tried for over half an hour and were barely able to remove 1 tile, the bit they gave him seems to not the correct type for this tile. Needless to say we went back to our much smaller hammer drills to remove our tile but wanted to see if we could get our money back for their machine which was useless to us. He called to see what we could do, they basically told him we are SOL and of course the employee was rude and seemed to be bothered that we even called. We will continue to shop and recommend Lowes thank you home depot for nothing. read more

I had to return an item I'd bought at Daly City. 4 people at the Customer Service Dept. I had to wait a few minutes before one of them finally looked up and offered to process the return (I thought they were in some training mode because they were huddled over one cash register). I have a feeling that going a few extra miles to Home Depot or Lowes at Tulare will give you better customer service. The vibe in Visalia was much less enthusiastic. But convenient, free drop-off for compact fluorescent bulbs! . read more

You'll get different experiences based on which dept. you're in. Most of the staff in the plumbing, flooring, and electrical dept are knowledgeable and helpful. Checkout staff is also very friendly and helpful. The paint dept can be painfully slow. My experiences with management here are great. I see other yelpers are irritated with the lack of loading help, and I don't doubt them. I just don't buy anything I need help loading. read more

After reading the other reviews I had to add mine. Recently wanted to purchase a new over the range microwave oven so off to Home Depot we went. After selecting one that was on sale we were told that it was not in stock, and that if we wanted it we would have to pay the shipping to get it to the store to purchase. Confirmed the statement with another gentleman who came up when a manager was requested. He said the same thing. Went to Lowes met with helpful employees who located the microwave I had selected, and we left that night happy we had gone to Lowes. I still go to home depot, but I don't expect much. read more

Came by this morning to buy fencing material...& loved how they had a workshop for the kids ....lil apron & race car that the build and paint...I stayed with my kids while my husband did some shopping...when done we went through garden casher and she was super friendly...when taking my stuff to the truck an employee offered to help me load my stuff in my truck that was very nice of him.... read more

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Staff is knowledgeable and they all seem nice . It's clean and everyone is wearing Mask . Will definitely come back .

The countertop division was nice, very helpful. Renovating my whole house. BUT met Myra the supervisor in paint (there two Myras) I will not go back. Very rude to customers. One bad worker and experience like that ruins it for all the rest read more

Worst store ever I came in to purchase some gift cards as Christmas gifts and the cashier said she can't sale me 5 gift cards one transaction she called her so called manger and they said I can only buy 3 in one day no policy says crap about that than I call and speak to the manager basically says they sale at their discretion wtf like so they judge you and only sale to who they want sale to won't ever shop here again idiots not one could give an exact reason get better employees who can speak to your made up policy's I didn't get a chance to catch the cashier name but she was a total rude idiot and so was the manager worst service ever won't be ever coming back here don't recommend at all worthless store rude people bad customer service & racist read more