Came in this AM for help, did not receive it from a woman and man in the store-dismissive and not…read moreintrested. Went back to get help and received it from Ron and John! Friendly, helpful and customer focused. Solved the problem. They would be great at training staff.

I am a longtime fan of Ace Hardware stores. I like that they are locally owned and usually provide…read morebetter customer service than that of the big box retailers. Prices are generally in line with the big stores, so I will definitely choose local owned. Now that it is springtime, I have been visiting more frequently in the last month or so, and I feel that I can give a true review. This store is located in the old Orchard Supply Hardware location next to the In-N-Out Burger in Visalia. It is a great use of an already existing space; however, the interior feels a bit old and tired. The employees are friendly enough, but Randy and Richard are the stand-out stars of this location, and you are in great hands with them. I will be happy to wait for their help. Along with regular purchases common for this time of year, I recently purchased a Weber Genesis E-325s grill. I am very pleased with my purchase, although when spending $1,200 on a grill and accessories, it would have been nice to know that the store was going to be celebrating their anniversary with a No Sales Tax Day a few days after my purchase. Nevertheless, my grill was ordered, assembled, delivered and demonstrated in less than one week. Overall, I like this Ace location and am happy to support a local owned business.

Excellent Local Owned Plumbing Supply. I went to a hardware store. They rarely have specific parts…read more They are good for general items. They sent me here. Had it on the shelf and confirmed it was what I needed. In and out in minutes. Very nice and most of all a local independent. Support them instead of the chains.

I just moved to Visalia from Los Angeles and into an older home. I had a real issue with the gas…read moreplumbing from my vintage stove to the house gas line. Now I know that a plumbing supply outfit generally serves plumbers but if you are handy and have issues these guys are very helpful. House Depot and Low's Home Improv are fine for off the shelf but I'd rather get it right the first time.

From paint to hardware this place is great. Friendly and knowledgeable! Highly recommendread more

Whether you need a part, paint or fine china this is the best place in the valley ! So great to…read morehave this store in our little town!

It never fails. I go down as soon as the store opens on the day a coupon is valid and I ask if they…read morehave it in stock. "Sure, we have 3 in stock. Let me go check" Again I'll say it, it never fails. Out of stock. This has happened on numerous occasions. They have the Hercules brand but I want the Bauer brand that fits my batteries. Why even belong to there loyalty club? Nothing I'm looking for is ever in stock. Strike 2 in my book.

Usually find what I need, pointed in the right direction. I'm really surprised reading some reviews…read moreabout poor service because over the years in and out I've never had a problem. Worst I can say is they didnt carry the 8 point sockets I needed once lol.

My husband had a great experience at Lowe's thanks to Ricky in the wood department. He was…read moreextremely knowledgeable, friendly, and took the time to help him find exactly what he needed. My husband really appreciated how Ricky guided him through his options and made sure he got the right materials for his project. It's not always easy to find employees who are both patient and genuinely helpful, but Ricky definitely stands out. Because of associates like him, we always feel confident coming back knowing we'll get the right guidance. Highly recommend asking for Ricky if you need help in the wood department! Also remember Byron helping us previously when we needed recommendation for paint

I recently moved to the area and used to shop at Home Depot more often, but now that Lowe's is…read morecloser, I find myself coming here instead especially because the staff at this location is phenomenal. I really wanted to take a moment to recognize a couple of employees who have made such a positive impression on me I've had the pleasure of interacting with Cambria several times, and she consistently goes above and beyond to help customers as if they were friends. She's genuine, knowledgeable about the merchandise, and clearly a very hard worker who truly cares about people. I'd also like to compliment Lily at the service desk. She is incredibly helpful, bubbly, and welcoming. Her positive attitude is contagious, and every interaction with her leaves you in a better mood. She's such a sweet young lady.

Went here for the first time because it was closer to us than Home Depot. It very much like Home…read moreDepot except it had more variety (home decor, appliances) Prices were very similar to Home Depot. We used the self checkout, however, service here is great too. I would definitely come back here for their nursery as it was a little bigger and had more variety than Home Depot and I would definitely be coming here for their rugs, again, more variety. If you're not seeing what you like at Home Depot, I suggest come here for all your home Reno and home decor needs !

Purchased a refrigerator/freezer. Returned it, May 21, due to freezer stopped making ice…read more Purchased using Lowe's CC and a $1100 rebate card. Because Lowe's outsourced the CC and rebate cards, I had to wait. Not happy about it and the Asst Manager was uncaring about my dilemma. The associate was very helpful and did all she could. She was actually very apologetic whereas the asst manager, Brian, was dismissive and had an attitude. He walked away to let the associate take care of the issue. Today is the start of the fourth week and the rebate card has still not arrived. I had to speak with Asst Manager, Brian, about the matter. He was condescending, not understanding or sympathetic to my situation. Actually gave me three different answers to address my problem. After the secomd answer I said that it was different than the first response. He gave a third different response. I called him out again and said that's a different response, which one is it. He raised his tone with me. I told him to stop I was not to be talked with like that in a raised voice condescending manner. I asked to speak with his manager or someone above him. He said she was not in today. I asked when she would be in. He said Monday. I asked for her name. He hesitated. I asked again. Allison is her name. Terrible customer service from the asst manager. I feel sorry for the associates who work under him

I walked into National Hardware looking to purchase a double keyed dead bolt lock. Lisa said, let…read moreme look at it and said give her a few minutes and she would get the key to work again, as i walked the store to find that National hardware has so many different items and the guys and gals that work there know there stuff. This is my go to for Plumbing and electrical etc. Very knowledgeable staff. Thanks again.

Very overpriced & totally rude customer service here. For some reason, they make it a point to…read morechange prices depending on their mood. You are better off going to Fresno Ag. You can always get Fast-Friendly service with a smile instead of a hiss-and-a-growl attitude! Stay away from National Hardware Supply! Go to Fresno Ag, they are very helpful, better return policy and much better experience overall.

Came by here to get some stuff for a craft I was doing. Man have power tools gone up. $100 for a…read morejig saw? I needed it, so I picked it up, then went home and found a cheaper one online for $29 on amazon, so I took it back and waited 24 hours for delivery. I did buy a number of other things here though and the prices were good and service was self- service like everyone is moving towards, but I got what I needed and was grateful. I love Home Depot! It's a craft and project haven!

If you know exactly what you want, then I like this place fine. That being said, I would recommend…read moreavoiding curbside pickup at all costs. I had a curbside order because all my kids were with me and it theoretically would have been way easier for me. Theoretically because after checking in nobody ever came out with my item. Phones were busy and after a certain amount of time I just had to get the kids out of the car and carry the baby in to pick up my "curbside" order.