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    Lowe's Home Improvement

    2.9 (52 reviews)
    ModerateHardware Stores
    Closed 6:00 am - 10:00 pm
    Updated 3 weeks ago

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    Carmen R.

    This is the second time I order from this Lowe's !! First time about 6 mos ago I order a new dryer and when it was time to pick up it was dented !! They offered me a 25.00 discount !! Heck no refund my money ! Today I went to pick up a bbq'er I order a week ago (for a Christmas gift). The box was all busted open and they still was wanted us to take it .. heck again we got a refund ! No more Lowe's for us .. not even an apologize :(

    DaQuia C.

    This store is pretty cleanly besides the ants on the bird food! I was tempted to get some since we just did bird houses, but this was kind of a turn off. The aisles match up with the aisles on the website, which is really nice, however the inventory doesn't align. Something would say unavailable online, but be available in the store. The staff are really kind and helpful as well. I don't typically go to Lowe's because I thought they were more expensive, but their prices are pretty decent.

    Mariah C.

    I decided to stop by at this location since I was looking to see if they sold filler gauges and I noticed that this small 1/4 inch ratchet was on clearance. Clearly you can see in the photo. So as I was self checking out, it rung up as the original price. I pushed the assistance button and an old white woman looking about 70 years old came, so I told her the situation thinking she would easily change the price. Instead she didn't believe my word, and said if I took a picture and showed her she would then change the price. I did as she asked and showed her the picture. She read the numbers making sure it matched the tag on the ratchet, and said it didn't match. I read it back to her and all of the numbers matched. She then tried to argue saying it's not ringing up as clearance and she can't change the price when clearly it shows in the photo!! At that point I was fed up and decided to leave. I told her to take the item with her and she offered to get the manager to help. I said no thanks I don't want it anymore. After all that nonsense, she then decided to offer help 3 more times after I already made the decision to leave. I got the impression that she was probably racist. Obviously the item was on clearance otherwise there would be more on the rack. There was one ratchet left, why would Lowe's reduce it by accident... Lowe's, do better with your employees. This is why I go to Home Depot.

    Used Lowe's Home Services for our new flooring project and they are absolutely terrible. Installed bamboo flooring upstairs and downstairs. The installer for whatever reason used a nail gun while installing the downstairs flooring... on a concrete slab... needless to say that didn't work out. Nails began sticking out of the wood floor. They didn't bother to level the cement subfloor before installation. Had to make them come back, pull up the entire downstairs flooring, and reinstall it correctly. They never bothered to mention that they don't paint baseboards, so now we've got brand new baseboards that are primered and look scuffed. Awful. The manager of the Visalia store never responded to emails or got involved in any way. Here are pics of a "completed", almost $20,000 flooring project...

    Crappiest Delivery Service EVER

    I hope that I can complete this with ZERO stars. We purchased a washer, selected delivery and installation, and paid $30 to have the old one hauled away. We were given a delivery time from 3:00 to 7:00. I had an appointment at 1:30, I got a call and text at 1:50 saying that they were almost there. My husband was home, fortunately. He said that they refused to install the washer because it was 'outside', we have a separate wash room that is a complete building. Four walls, roof, and door. Then they told him they wouldn't take the old washer because it wasn't disconnected. And turned to leave. My husband told them to wait while he disconnected it. They took it without another word and left the new washer outside the wash room. They S-U-C-K. I will never use them again. BTW THIS IS A ZERO STAR RATING! Not ONE!!!!!!!!!!!

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    Very nice employees there always there to help. There is always everything in stock very quickly.

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    5 years ago

    Super helpful team. From pulling lumber on forks lifts and loading into to trucks to time honored advice.

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    8 years ago

    The team is not engaged, they are lazy, rude, hate their jobs and need to be replaced. Is this a reflection of the management?

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    Page 1 of 2

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    Review Highlights - Lowe's Home Improvement

    Her positive attitude is contagious, and every interaction with her leaves you in a better mood.

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    Nelson's Ace Hardware

    Nelson's Ace Hardware

    3.5(30 reviews)
    3.1 mi

    Came in this AM for help, did not receive it from a woman and man in the store-dismissive and not…read moreintrested. Went back to get help and received it from Ron and John! Friendly, helpful and customer focused. Solved the problem. They would be great at training staff.

    I am a longtime fan of Ace Hardware stores. I like that they are locally owned and usually provide…read morebetter customer service than that of the big box retailers. Prices are generally in line with the big stores, so I will definitely choose local owned. Now that it is springtime, I have been visiting more frequently in the last month or so, and I feel that I can give a true review. This store is located in the old Orchard Supply Hardware location next to the In-N-Out Burger in Visalia. It is a great use of an already existing space; however, the interior feels a bit old and tired. The employees are friendly enough, but Randy and Richard are the stand-out stars of this location, and you are in great hands with them. I will be happy to wait for their help. Along with regular purchases common for this time of year, I recently purchased a Weber Genesis E-325s grill. I am very pleased with my purchase, although when spending $1,200 on a grill and accessories, it would have been nice to know that the store was going to be celebrating their anniversary with a No Sales Tax Day a few days after my purchase. Nevertheless, my grill was ordered, assembled, delivered and demonstrated in less than one week. Overall, I like this Ace location and am happy to support a local owned business.

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    Nelson's Ace Hardware - Weber Genesis E-325s

    Weber Genesis E-325s

    Nelson's Ace Hardware
    Nelson's Ace Hardware

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    Lowe's Home Improvement - hardware - Updated May 2026

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