I am a fan of Best Buy, more so because there are few options these days for one-stop-shopping for your appliance and electronics needs. Historically, I have been a fan of this Best Buy location, and they came through for me late last year following my home purchase in NoCal. I had a rough start with their delivery "experts" when having a rather expensive washer/dryer and refrigerator delivered who complained the entire time they were at my home. What made matters worse, is that the dryer was poorly hooked up to the dryer vent causing the exhaust to blow inside behind the dryer, and the gas line was dangerously attached using improper connectors which caused a gas leak inside my home. The gas line required the gas company to come out to replace the connectors which is fine, but the dryer should have never been hooked up with the inappropriate connections. I highly suggest that you check your appliance installations from this Best Buy. Fortunately, Best Buy customer service was able to resolve the issue of the dryer vent by sending a different set of techs back out to my home. They also issued a generous gift card for use in the store. This Best Buy will also accept electronics for recycling so that they don't wind up in the landfills. Employees will ask if you have removed the hard drive before accepting your old computers. I dropped off 4 old computers one day with no problem. For the most part, this location is fine. Employees are generally friendly, and the store is stocked. Due to the COVID-19 situation, employees now were masks and store capacity limited. It also seems that the employees are much more engaged with customers these days. read more

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Geek Squad-Not Best Buy. We had a very strange and frustrating experience with the Geek Squad at the Visalia Best Buy. We brought in our 2025 Apple MacBook (only about 3 months old) to ask about repair options. Screen has a black vertical line The first employee we spoke with was very nice and told us they could send it out to Apple for repairs for around $500. He said he was about to go off shift but that someone else would be with us shortly to finish the paperwork. Instead, we waited about an hour before another employee finally came out. His attitude and information were completely different. He told us it wasn't worth repairing and immediately started trying to sell us a new laptop for around $1,200. When we explained that the previous employee had just told us repairs would be about $500, he suddenly left and came back saying they had "run the numbers" and now Apple would charge $650 or possibly more. The price and story kept changing, which made the whole situation feel very questionable. Another red flag was that they asked us to turn off the "Find My" feature before even moving forward with anything. At that point the entire interaction felt off, so we decided to take our laptop and leave. This is a three-month-old MacBook, and the way the situation went from a reasonable repair estimate to being pushed toward buying a new laptop felt very strange and uncomfortable. Unfortunately, this experience left us feeling like we were being steered toward a sale rather than given honest repair advice. read more

This store is just full of boys who peaked in high school and act like teenage mean girls. Like girl you work at Best Buy, there's no reason for them to act snobby. It took me 6 tries to ask different workers who were just walking around helping no one if they could help get a device and they all said they would call someone over, or to ask a different person, I just gave up and went to the target next door. I asked ONE guy for help, he walked me to the electronics and gave me 10/10 customer service. Don't waste your time at this store if you don't have to ‍ read more

They suck at everything. Went for a simple case swap for my pc, then it turns out I need a new part and now my pc isn't working like it used to went from perfect 280+ FPS to barely running 100+ FPS. read more

Most horrible service we have ever received. GREAT service when selling us the $5000 tv. But now it has been 4 weeks and we still do not have our tv. There is no communication with the store. Only third world customer service with people we can barely understand. We are planning to CANCEL the sale after this headache. DO NOT do business with this store. read more

Made an appointment for same day repair and according to the employee there were issues after I came to pick up my device which was two visits. Geek squad employee (who was very polite and kind along with managers which was appreciated) made me the next available same day repair appointment only to get there and find out that it would not be made for an additional day and device would have to be left there for repair. If an appointment is made that says it will be same day then the repair should happen. I was told the repairman couldn't make the repair in the hour I was allotted which is a battery replacement. They then tried to give me an additional appointment for 2 days later at the same time and said it would be same day again. Unfortunately Best Buy is the only apple certified repair store within an hour of my location. Very very disappointed with this service (or lack thereof). While I'm on first, second and third visit I witnessed multiple other customers express frustration for similar disappointments regarding repairs. Do better Best Buy it's a good thing you are the only place in our area who can make these repairs with apple certified components. read more

I received an email this morning asking me for a review of recently ordered product which reminded me I needed to return 3 of the items. Arrived at the store and tried to return a few unopened items to the Visalia Best Buy --an HDMI cable and some USB-C adapters--only to be told I was outside their 14-day return window. Fair enough. But when I asked the supervisor if an exception could be made since everything was in brand-new condition, her words were: "I could, but I'm not going to." That attitude says everything about how this store treats its customers. It wasn't about the money--it was the indifference and lack of basic courtesy that left a bad impression. Policies are one thing, but good service means applying them with a little empathy and discretion. Very disappointed. I won't be returning--not with products, and certainly not as a customer. read more

Yesterday at 5:48 PM, someone walked in to your store and used my credit card to buy a $3,000 laptop. This strange, because the card is in my hand. So I've tried calling your store several times this morning to ask how it was possible someone was able to use a credit card that was not in their name to buy such an high value item, with no proof of identification... But guess what, Your phone number does not let me talk to a person in store. I am trying to warn you that one of your employees let someone buy a $3000 computer, using fraudulent payment, which means you are not getting the funds for it because I've already reported it as fraud with the credit card company. WHY CAN I NOT CALL THIS STORE AND SPEAK TO A PERSON!? THIS IS THE WORST CUSTOMER EXPERIENCE. YOU GUYS SUCK! read more

I just cannot say enough about Jovan Rodriguez and how efficient and helpful he was on 10/21/25. He personifies the type of person we all should encounter when needing help in a Retail Establishment. We will continue to do business with this store as there were several other people that helped us as well. read more

We bought a new Dyson Animal Ball. No problem at all they text us when it was ready to pick up. Easy peeze! Very organized and professional. I will use Best Buy anytime I can! read more

Had an appointment to change an iPhone battery. They knew exactly what phone I had. The battery was not available and stated I would have to leave my phone for them to order the battery. It could take up to a week. That was an hour drive time for nothing. Never again. read more

Shout out to employees Jeremy & Amber who helped us with my husband's new phone. They went above and beyond to take care of us THANK YOU!!

I had a order on line two monitors and I only got one.. I'm still waiting on the other one. The Manager I spoke with said that didn't matter if it was both on one recept and 80 more people where before me. I don't understand how half my order was ready and it was the same item and how I got pushed back and they had plenty more. I know picks aren't that hard. read more

My new refrigerator was just delivered at 9:30 done by 9:42, I was like WOW. Jesus Lovato did a good job bring it in the house, with my house being small, He was still able to easily bring it in the house like a pro. DONE IN 10min was nice didn't take up my time at all. thanks again to Jesus Lovato and his team. I'm very happy in the over all purchase with Best Buy. read more

Best Buy phone center is great. I can't speak more highly of them. They are nice, patient, and thorough.

Costumer service deserve zero stars. The fact that I have to wait over 30 minutes for a cashier to show up to the main checkout. Customer service took a dive the last few years. Bunch of lazy useless employees. read more

Loved this store up until our experience today! We were sold a defective TV and needed an exchange. We were able to exchange smoothly but when it came to getting out tv was the problem, we were told it would be ready for us at the front whenever we were ready. Apparently our new tv was placed for pickup which wasn't communicated with us, and the girl who ended up checking us out was being so rude about it and rudely told us we can go get the tv ourselves if we know where it is at. It is not mine and my fiancé's problem that these employees didn't communicate within themselves. read more

I love Best Buy products but... don't expect any customer service. Apparently, they are short- staffed. Hardly any customers in the store. An older couple had been waiting for help in TV section for close to 30 minutes. I asked to speak to the manager, he is busy with a customer too. Older couple walked out. Manager finally helped us, which he was very helpful when he finally arrived. I would not recommend this store. If I could leave zero star review , I would.. read more

Love the store and the great customer service at the store.......however their online services leaves a lot, a lot, of room for improvement. I re'cd an email from a utility commission says they were working with Best Buy to provide energy efficient appliances with low interest financing to customers. On the 10th I went to the website and was sent to the Best Buy website. Chose a new refrigerator , arrranged the financing, and it was to be delivered Saturday the 14th. I heard nothing more so I phoned on the 13th only to be told the was some confusion with my order and I should expect delivery on Friday the 19th between 7 and 7. So....... I should live out of my ice chest, we all know how warm it is here, and take a day off work to receive a refrigerator that was supposed to be delivered on the 14th? I think not. I am living out of an ice chest and the refr is being delivered on the 20th!......I hope ! The online system is jacked and I will never use it again. The customer service person was professional and nice..... but she's not bringing ice for my ice chest everyday. read more

Computer set up in home. Morgan was so patient and understanding. The assistants were knowledgeable and pleasant.

Positively the worst sales "help" in the electronics department. I came prepared to buy a TV mid-afternoon on a Tuesday, but the boy--yes, a kid who looked and acted like a school dropout--was engaged in conversation with two women, who (I overheard) were relatives of his. His name is ISAAC. I told him in the middle of his chat I was there to BUY....but his visit went on for 45 MINUTES, and he made no attempt to detach himself from these 2 old ladies or to call for a backup. Finally a second kid popped out, and he did help me with my purchase...even offered several times to carry it out for me. Morale there is awful, any supervision/management is nonexistent. Either run a store, folks, or get out of the business. read more

The Visalia Beat buy has the laziest employees ever ! worst customer service provided. what is worse is that the employees don't even care , they are just buying time to get their pay check. we will never shop their again. we asked for assistance in the car Stereo department and they said we will send someone. They never came back . when we asked several other times , they just ignored us. the store was empty. I can see why ! Horribke store . zero stars selected, but this site makes you pick the minimum. read more

BEFORE YOU READ THIS: DO NOT GO TO ANY BEST BUY. THIS IS AN ALL NEW LOW FOR ME!!! I bought a laptop a year ago from Best Buy. I was so happy with it and it helped me with my schoolwork. Now the hinges have broken and I sought help from geek-squad to fix the issue. However, it was not pleasant as I was told that the computer will probably be a junk out because of its condition if it were sent to its manufacturer. I spent hard-earned money on that laptop because I'm already struggling enough in life as it is and now I'm being told that I may have to buy a new laptop altogether? Never again will I have my business at any Best Buy again. Even for the littlest purchase I would rather go to a dollar store. If I was able to give no stars I would have done it. read more

Service ok, not the best. Great selection if you know what you're looking for. Nice value when on sale.

Ray did an amazing job helping me out. What a great Manager, keep it up Best Buy. I come 30 mins away from the Visalia Best Buy , it felt good to know there's genuine people to help you out & take their time , great customer service. read more

Workers lazy as hell makin us wait here for more than basically a fkn hour these mfs over there talking in each corner instead of helping customers do better read more

In mid-September, I purchased appliances at Best Buy store number 529 in Visalia, California. A few weeks later, we reported issues with the microwave door, and despite having a three-year warranty, Best Buy directed us to LG. Four separate LG technicians visited, made recommendations, ordered parts, and discovered additional problems, including a broken door upon shipment. Best Buy insisted it's an LG issue, and LG suggested contacting Best Buy for a new unit. The saga continued, with missing screws, a cracked door, and a bent frame. Best Buy, unhelpful, only offered to exchange the microwave with installation costs on us. This has been an incredibly disappointing customer service nightmare from both Best Buy and LG, with four frustrating technician visits adding to the ordeal. I strongly recommend avoiding LG products, and I will never set foot in Best Buy again, given their three-year warranty that covers absolutely nothing. read more

Best Buy - Electronics Near Me - Visalia, California

I picked up an online order, I asked the associate helping me, "When do you think you will be opening up the store again?" She seemed annoyed that I asked that question and she replied in an abrupt manner "I have no idea" I told her that Tulare county said stores can reopen, she ignored me. I think most people feel the way I do, that we are tired of this Covid-19 hoax and tired of our rights being infringed upon for a virus that's no worse than the flu. I will not shop at Best Buy again until they reopen, standing in that 104° weather is no fun, and to have unfriendly sales associates on top of that. I'm pretty much done, I will go to Amazon. This store already had a 2 or 3 star rating when I wrote this review, in the retail business that's unacceptable. read more

On 12/13/21, an in store purchase for x2 TV's, x2 mounts with TV installation was made. The items were scheduled to be delivered and installed on 12/23/21 between 7AM-1PM. On 12/21, I received a phone call from "Menendez Insulation Company" on behalf of Best Buy to confirm my delivery appointment mentioned above. The appointment was confirmed. On 12/23 at 3PM, the delivery company was contacted since the delivery was never made. They never called to cancel/ reschedule the appointment, so I wasted half my day. I was told one of the TV's purchased wasn't in stock and had an unknown restocking date, so they couldn't reschedule the delivery. Best Buy was called to confirm information. The issue ended up being "elevated" and was assured I would be getting a call by 12/24 to re-schedule my delivery. On 12/24 at 3:30PM, I called Best Buy to notify them I had not received a call to reschedule my delivery. I was reassured the issue would be looked into and would be receiving a phone call within the next hour to re-schedule my delivery. I never received a phone call. On 12/25, I called Best Buy again. I was told the issue would yet again be "elevated" and that "this time" would be done the correct way. Due to the Holiday and the 26th being a Sunday, the latest they would get contact me was on 12/27. On 12/27, I never received a phone call. I called Best Buy to check on rescheduling my appointment. I was told that the issue was being investigated and would be getting a phone call by end of day to reschedule. Nobody called. On 12/28, I called Best Buy. They provided me with reference number. They said I would be able to reschedule no later than 12/30. On 12/30, I contacted Best Buy via chat. I am unable to reschedule & am denied a refund because the delivery company still had the items in their truck. (It had been 7 days since my supposed delivery date.) On 12/31 I call Best Buy. I am denied an appointment and a refund. I'm told they're at the mercy of the delivery company because the order is in a "weird" status and they are unable to do anything at this time. Overall, Best Buy has not only wasted my time but also lost me as a customer. I regret having ever gone in there to shop. They gave me ridiculous excuses, always failed to follow through with their promises and never failed to disappoint every step of the way. Way to go, Best Buy. read more

12/28/2019 We purchased our convertible freezer/refrigerator from store #529 at 4145 S Mooney Blvd, Visalia, CA 93277 with a delivery date of 1/2/2020. 1/2/2019 upon unboxing the driver noticed that the item was damaged (packaging box was undamaged so it looked to be an error on behalf of the warehouse) we requested a delivery with a new unit and was given an appliance hotline to reschedule our delivery. 1/6/2020 I called to reschedule our delivery, I left a voicemail as my call went unanswered. 1/8/2020 My husband called and was able to schedule a delivery for that Friday (1/10/2020) ETA would be between 8am-3pm 1/10/202- Day of Delivery I received a phone call from the delivery driver at 2:31PM stating that the item was not in their store; therefore, they would not be able to deliver and would need to call the store to reschedule a delivery date - Let me clarify I was expecting to receive my refrigerator and instead was told they never even had it in stock, the fact that no one was even aware of the lack of inventory was completely unprofessional. I proceeded to call the store; mind you the 1-800 number would direct me to the Bakersfield Customer Service Department, who in fact was such a great help "Bakersfield" during this process. I had to call the 1-800 number (Bakersfield Customer Service) every time to communicate with the Visalia store, a total of 7 times. I was finally given the Visalia extension number which is x2020 at your convenience. (Let me know if I am losing you guys because I had to write down all my notes to keep track of all of this nonsense) Once I was connected to the Visalia store I spoke to one of the Geek Squad employees who informed me that unfortunately the item was not in stock, and would be able to get me my refrigerator that Sunday (1/12/20 ETA 9AM-2PM) I explained that it was very tedious to have to call; more so frustrating to have to reschedule, he apologized on their behalf and stated he would be able to give me a discount of $50 for the miscommunication. He was able to reschedule delivery for that Sunday. 1/12/20 I received a call from Geek Squad 8:27AM the day of delivery explaining that they were not in possession of my appliance and will not be making the delivery. At this point I am in utter disbelief, the employee states that he spoke with the GM and was able to get me $150 discount for the miscommunication and delayed time. At this point I am beyond frustrated and looking to cancel my entire order and just go with a different store; however, the employee assures me that the item will be delivered on Tuesday. So we wait it out. (1/14/2020). 1/14/20 4:07PM I call to check to see the ETA of my order and an employee from Best Buy explains to me that the order is scheduled to be delivered the following day, I ask to speak to the GM at this point and she explains that she is unavailable and I will have to give her a call back because she does not take messages. 4:22PM I call Headquarters to file a formal complaint against the store. 1/15/2019 Geek Squad arrives with our Convertible Refrigerator only to find that it has the very same dent in the bottom hinge, the driver states that he can leave the item and we would have to call in to the same horrible customer service number to have a different one sent out to us. 1/17/2020 We realize that the refrigerator will not seal properly, it has a full 1/4" gap across the upper seal of the door due to the bottom hinge damage. Photos+time stamp attached I refuse to call that store back and get the same run around, and be lied to. Instead be left with an appliance that was mistreated and cannot properly seal and function as it runs constantly If you are purchasing any type of appliance my recommendation would be to order from a different store and pay for the delivery service to avoid that mess of a store. I was given the run around and lied to, their lack of communication and dishonesty was by far the worst experience I have ever endured as a customer. I NEVER RECEIVED MY DISCOUNT for all the hassle, as the associate had mentioned it would be delivered through the mail, not a discount of any sort was given, just a bunch of lies and headaches. read more

Best Buy - Electronics Near Me - Visalia, California

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I bought a refrigerator, water line, washer, dryer, and install and warranty for all items. This was in August 2021. They attempted delivery on September 11, 2021. The fridge didn't fit, so the delivery team kept it and the water line. I never took possession of the items. They refused to install the dryer because they "couldn't confirm where the exhaust went." Clearly, it went outside. They installed the washer wrong so that the door would not open. The team said I would have my refund in 5 days. It's been 2+ months. I have called dozens of times and spent hours on the phone. I have emailed. I have chatted. I have posted on social media. I have connected my credit card company. Best Buy refuses to refund me because they can't find the fridge that they took with them. They owe me more than $2000 and refuse to give it back. This is one of, if not the worst customer service experiences of my life. read more

Went in looking for an Xbox controller. Waited for about 5 minutes in the section for an employee to walk by so they could unlock the one I wanted. Finally I had to go find someone. Found 3 employees stocking/moving laptops a section over, who I asked for help. Was told just a minute. Proceeded to watch them continue moving boxes for 10 minutes without any of them bothering to come help me. Went home and got it for $10 cheaper on Amazon with a fresh reminder of why I don't shop here anymore. read more

Bought a phone here, two weeks, it's not charging. Went to return and they did not accept it. Asked for help, sent me to the phones manufacturer. They're not helping.. best buy won't help either. Feels like I've been robbed and scammed. read more

I gave it a maybe because depends on if you actually want to spend money or get blown off like your money doesn't matter when you have 2 idiots standing around doing nothing but bs'ing about their plans for the week and you ask if one of em can get a controller for you and they say "we'll get someone!" I guess my 70 bucks isn't good enough so the heck with em I'll give my money else where I took the games I had in hand told the manager at the register she acted like it wasn't a big deal great job on treating customers like they don't matter! read more

Not organized. Bought a tablet cover and price rang higher than the listed price. However upon checking daisy the cashier was rude and said that I moved all 10 items over to the lower price location. She accused me of doing this. Avoid this place by all means. read more

Update. FINALLY received my final item. A week after it was supposed to. And they sent the wrong model. The magnitude of ineptitude in their online ordering is monumental. I'm sending the entire order back. The Apple Pencil they got correct. And IT was two days late. I'm sending that back too. Just on general principle. These people really need to work on their "system". It doesn't matter to me though. After ten days of total frustration I shall not be returning. Buyer BEWARE. IF I could only rate a negative number I would. read more

Don't go here if you need to return anything they'll deny your returns even within the awful 15 day window

Horrible customer service at this location. No one greeted me as I walked in . Looking around for about 10 minutes, not 1 associate asked if I needed help. Some associates were all talking to cashiers. Will not be returning to this location. Thank goodness I can find what I'm looking for on Amazon. 0 stars if possible would be my rating. read more

Just spent 30 minutes trying to buy a tv & wasn't helped by one person. Told the front cashier I was seeking assistance, she called someone over to meet me & still no help. :/ Also, a few months back I had a stereo installed in my truck via Geek Squad. I was experience a lot of engine feedback & popping through the speakers. Took it to a stereo shop where they found exposed wires that were capped off & shoved into the dash where it was touching the frame and grounding out. Luckily it was an easy $65 fix, but came to get it diagnosed here first & was told my speakers needed to be replaced... That's aside from my issue today... Just trying to buy a tv.... read more

Mistakenly took my Apple Watch into their Geek Squad. The screen on mine had cracked - watch was fully functional and I have Apple Care so I wanted to just replace the screen. I was told they do it there. I get there and come to find out they DO NOT do it there. They send directly to Apple apparently and they basically just send back a new watch sans wrist parts. So that's fine. It has been over a week and no one seems to know where the F my watch is at. This store doesn't take phone calls. I've called the 800 # multiple times - no one knows what's going on with my watch or have any updated information on it. So at this point, I'm going to report it stolen to Apple. It literally only had a cracked screen, nothing was wrong with the watch itself! read more