Dinuba Blvd Cricket Wireless - Very disappointing experience - GO TO MOONEY BLVD INSTEAD THEY ARE…read moreAMAZING AND HELPFUL We went into the Cricket store on Dinuba Blvd in Visalia because we were trying to figure out whether it would be better to add another line to our existing account (which would have been our 6th line) or start a new account using the free phone promotion. The employee told us it would be better to start a new account, but repeatedly insisted that the total would be $180 out the door, including the free phone, first month of service, activation, and taxes. That seemed extremely high to us, especially since we have added lines/services before for significantly less. The employee wasn't particularly approachable or helpful and continued insisting that $180 was the correct amount, so we decided not to move forward and went to another Cricket location. Unfortunately, this wasn't our first questionable experience at this location. On a previous visit, we went there to make a payment and were charged an additional $10 payment fee, while other Cricket stores we have used normally charge $5. At the time we thought it was strange, but after this most recent experience, it definitely raised more concerns. We then went to the Cricket store on Mooney Blvd next to Carl's Jr., which is normally the location we use. We spoke with Aleena and asked her the exact same questions. She explained that because the family plan is limited to 5 lines, starting a new service would be the better option. However, she told us the total should be around $105, not $180. She also confirmed that Cricket stores should have the same pricing and that the payment fee should have only been $5. Aleena helped us set up the new line using the same free phone promotion, and our actual total was only $97, including activation, the first month of service, and taxes. That is a $83 difference from what the Dinuba Blvd location insisted we would have to pay. We are extremely glad we went to another location before agreeing to anything. The Mooney Blvd store was helpful, professional, and actually explained our options. We will continue going there even though the Dinuba Blvd location is closer to us. Based on our experiences, I would strongly recommend going to another Cricket location rather than this one. The pricing we were quoted and the payment fee we were previously charged simply did not match what another Cricket store charged us for the exact same type of service.

Great service yesterday. 1/14/24 Even though she had clients…read morewaiting. She gave extraordinary customer service . Appreciate all she did .

I went in there because my phone wasn't responding. It was completely black…read more Sasha!!! She was completely amazing. She went out of her way to even help me make a service order, letting me use their telephone. Sasha just wanna tell you thank you for helping me out...

Shady workers in this place. Was quoted $60 for the work if I brought in the parts. I arrive and…read morethe worker with the black hat quoted me $140. Saying his peeps should've never quoted this price. Well I'm sorry you'll lose a good customer. Went up the road and they will fix it.

I am one to try and support small business and this one topped the charts! The owner is very…read morepersonable and is genuinely interested in your issues and how he can help. I needed my iPad screen replaced and he was able to fix it in 2 days. Awesome service and the price was excellent. I highly recommend Mr Khamsouk for any electronics repair!

horrible service they don't know what there doing with gaming consoles…read morealmost damaged my console

Araya helped my husband and i make the switch from ATT to Verizon sooo smooth! answered all of our…read morequestions before hand and gave us a great break down of our services and billing. will be recommending this store to everyone around

Definitely highly recommend to just go to the actual Verizon store in Hanford by the Home Depot…read more There are no phones on display so I hope your well aware of what precise phone your seeking. We were not quite aware of the sizes of each phone, didn't realize until we received the phone that it was smaller than expected, had to switch phone while still in store did not receive promo credit on plan ultimately. Great people but I don't feel we received all that was promised.

Nite & Day. I was in & out within 1 minute. I came in with my packages returns but still had to…read moretape the labels. Agent greeted me & said "oh I can do that." Scanned my labels & got one receipt for both returns. She put my printed receipts in secure shipping sleeves. Niiiiiiiice. This store way way more helpful

Jasmine and Marina are still nice to me, extremely helpful, and we didn't hold up the line.read more

Brought our daughters phone that the screen hasn't been working in a while, got it fixed for a good…read moreprice! Fast and friendly customer service!

Went in on Tuesday, ordered the frame for the phone, 2 days later dropped off my phone when the…read moreparts came in and it was done within an hour. Kaylee was very sweet! Great job, it looks beautiful! Thank you!! Reasonably priced. Comes with 90 warranty!

I have been coming to this UPS store for the past 2 years and must save I absolutely have had…read morefantastic experiences every time. The workers are always friendly and helpful. Even on busy days they are still in great spirits and do the best they can to hurry and help people without making you feel rushed. For the holiday this year they have been sweet enough to set up a drink and cookie station in the store. I will always choose to come here over the post office when I can do to my interactions with them.

Absolutely TERRIBLE customer service…read more This was my 3rd visit to this location this week for business needs. The staff is extremely unknowledgeable about general and basic understanding of the SOPs - when the attendants reach out to the manager on duty (blond, younger) she spoke to them as if they were dumb. Extremely disrespectful to her staff. They were many guests in line waiting to be served as well, so this manager what not only disrespectful to the staff, but literally to the customers that were in the store as well. My recommendation is this store needs a very quick visit from the district or corporate manager to address.

Jahn did an awesome job fixing my daughter's iPad! He was kind, professional, and made the whole…read moreprocess easy. Great customer service and definitely worth the walk into the mall! Highly recommend!

Suat is a good guy , left my IPad here and he did a good job , such a chill and very friendly personread more