The associates were all at a table; once I came in one of them approached me after rolling their eyes in discontent. proceeded to explain pretty much why I couldn't get the plan or the product because I had to qualify and have to add 4 lines, I asked to speak to someone else or a person in charge and she said they had gone home. I said I can wait for someone else and then all the remaining 5 associates got up from the table and went to the back. after a couple of minutes I just left. Do yourself a favor and avoid this place at all cost. I should have read the reviews prior to my visit, the low ones are absolutely right. read more

They were very helpful and knowledgeable. Johnny was especially helpful and patient. It was an easy transaction.

What a joke. Went in to talk about options of plans that they had available. Made an appointment with Nikki because she "couldn't discuss them over the phone and I needed to come in" only to be shut down because I left my ID at home. Thanks for wasting my time today. Guess I'll just order online next time. read more

Unfortunately I didn't read the associates name tag, and I'm not usually one to write reviews... but disappointment is an extreme understatement. I walk in and I state that I'm here to purchase two iPhone 13's... and a trade in of an iPhone 13 mini for a regular size. I had just previously browsed online and it stated that my iPhone trade in would almost completely eliminate the cost of the new one (duh because they're basically the same phone - with no cracks, water damage, etc.). When I mentioned this to the lady, she argued that my phone is of no value... then another associate chimed in with the fact that she was incorrect. She then goes on to ask me multiple questions that I was unsure of... so I politely asked for her to explain. I had also already handed her my ID, which she could've obviously taken note of the fact that I'm barely 18 and made the assumption that this is likely my first time doing this. After stating multiple times that I needed help understanding some of the questions she was asking me, she said to me; "If you're just trying to buy some phones, this isn't the place for you. Maybe you should try Best Buy or something." T-Mobile, you should really check your employees. I'm embarrassed, offended, and really disappointed in your customer service... or lack thereof. Wont be coming here again, and definitely wont be buying from, or continuing any subscriptions with T-Mobile. read more

I am originally from the Delano area, but since I was in the area I visited this T-Mobile location. Once I walked into the store, my brother and I was greeted by Shelly. Shelly then proceeded to help us with getting an upgrade. Shelly provided great customer service to my brother and I. Even though was not able to trade in my old phone, I still did an upgrade after paying off my old phone. I am a happy customer! Thank you Shelly for the great service. I would prefer this T-Mobile location, rather than the Delano location. I would visit this T-Mobile location again when the time arises. read more

Very very clean store all their staff is very knowledgeable and very very helpful we left Sprint after being with them for almost 15 years and T-Mobile had no issues taking over before phone lines and the current new phones that we had on that old account find out those contracts and switching over to a better plan and better service with more coverage I highly recommend them read more

My wife and I went in last Sunday to switch our service to T-Mobile. Nikki was the first to greet and welcome us to the store. She is amazing!!!! She thoroughly explained each plan that they offered and made sure we received every promotion and products that we wanted. The whole process of switching over went relatively smooth. Nikki is awesome to work with and is very personable and energetic. We will definitely come back and work with Nikki anytime we need an upgrade. NAMM FAMILY!! read more

Erica went above and beyond to help our family with our new iPhones. We have the magenta plan now. Erica was patient, friendly, engaging and friendly. My parents got an iPhone for the first time with Erica. Erica went above excellent as to even place the pop socket on my parents phone. She was amazing and I hope you guys promote her. She was extremely knowledgeable about the T-Mobile stuff. I mean she was the best!!!! Everyone in that Demaree store was friendly and engaging. But Erica helped us with the utmost excellent!!! Outstanding work!!!! read more

Great customer service here always! Gabriel always helps us out and does a great job! Kudos to T-Mobile for having him here!

I complained about them a few weeks ago. Kudos to the Store Manager for taking care of us. Folks please ask all companies all questions before signing up. Break it down to every detail. If it seems like a great deal it's too good to be true. read more