What POs place the employees are no help started a new account they said I would be paying a way lower fee but of course they lied and my first bill was astronomical. Make sure you get everything in writing. read more

My granddaughter and I upgraded our phones here and got wonderful service. There were plenty of phones to choose from for all different prices. We were able to find exactly what we were looking for. read more

My brother and I came into this AT&T store earlier in the day asking questions about an upgrade since those promos lock you into a 36-month commitment. We wanted to think about it first before committing to something that long, so we left and came back later once we decided we were ready. When we came back, I personally was ready to buy the iPhone 17 Pro Max 2TB that same day. We weren't just browsing -- we came back with the intention of actually doing the upgrade. Instead we ended up waiting around for over an hour without being helped. The store wasn't even busy either. There were only two customers being helped, yet we were just sitting there waiting the entire time. What really made it worse was the manager. While we were still waiting, the manager went over to help one of the two customers who was already being helped, instead of helping us after we had already been sitting there. After sitting there that long with no help, we just left. For a main corporate AT&T store in Visalia, the way things were handled felt pretty unorganized and honestly just disappointing. read more

So I was just gonna leave a one star review. But after seeing their already bad rating I'll write a review to help people not come to this location. Also Eric your job is to sell not to ask your manager if you can sell me something. P.S according to your inventory count that all AT&T employees can see and access, you guys have plenty of stock. There would have been more respect for you if you just told me, "my manager said I can't sell you anything without adding a line to an account." This store is literally why no one likes reps. Hope the SM see this because the female ASM doesn't know how to do her job. Just because you got promoted doesn't mean you can just sit on your butt all day. And reading other reviews, this hasn't been the first time someone witnessed it. Do better and shame. read more

I don't even know why I even bother coming back to this store... oh wait it's the MAIN CORPORATE LOCATION in Visalia! I have been to this store over a dozen times and have never left happy nor satisfied! Today (3/13/26) me and my brother went in earlier and were asking questions about a upgrade which would LOCK YOU WITH THEM FOR 36 MONTHS FOR A PROMO so yes we had a few questions to ask which led us to leave to think about it. Later we came back to confirm the upgrade but just ended up WAITING AROUND FOR OVER AN HOUR before leaving! The store wasn't full (There was literally two other people being helped but not us, mind you this was for AN HOUR), we were there two hours before closing, when we went out of our way to ask a question the workers were dismissive as if we weren't going to buy a 2k phone... disappointing, dismissive, ignorant, and lazy are all words I can 100% say are true. What a shame and joke this is the main flagship store. read more

Im not normally the type to leave a review but after speaking to an AT&T representative I absolutely need to. There was a STARK difference between the customer service I received in-person versus over the phone. If I could leave zero stars I would. AT&T is a great company to have but their in store representatives need training in integrity AND quality customer service. I went in to get a new phone with a new number - traded in a pink iPhone 13 to get credits towards the new phone. I wanted a white iPhone16 Pro Max with 256GB. He went to the back brought out a Natural Titanium iphone, charged me for it, and told me to set it up - a very rushed and hurried process. I had opened the box and saw it wasn't what I had asked for (I should have known better, it says the color on the back of the box but I assumed that was the correct color since he had brought it out, I mean this is his JOB) and we had to start the process over. I was charged $102 but was only refunded FORTY SEVEN DOLLARS. I was charged a restocking fee of $55 for *HIS* mistake!!!!! After that I paid ANOTHER $102 to order the phone I wanted since it wasn't in stock at the store. The whole process was SO rushed. After the new phone came i went back into the store to set it up. He didn't go over payment plans or how my bill would change, he added insurance AND the next up plan WITHOUT telling me. After setting up the phone I left but wasn't getting any service so I went back in to get the problem addressed. He did some things on my phone to try and get the service back, but while he was on my phone he took it upon himself to go into my messages and text the number (I'm assuming this is how it works) for me to leave a review/answer a survey for him. He also failed to mention that I had to pay for THREE lines (I only have 2 active devices/phone numbers) for NINETY DAYS to continue getting the credit towards the new iPhone ($33 without credit, $10 with the credit). My phone bill increased by ONE HUNDRED AND SEVENTY EIGHT DOLLARS because of this!! From a $158 phone bill to $336!! I had no idea about ANY of this until I called a representative to get everything sorted out because there was no way in HELL I was going back into that store. Moral of the story, if you want quality customer service do everything over the phone. With that being said I want to shout out Christie/Christy for getting everything sorted out for me. I appreciate your help SOOOOO much you have no idea. I will definitely be asking for you anytime I'm in need of assistance. read more

I was in there today. Couldn't help me in no other way than to take my money. Their app sucks. Cant get on. Cant tell you your bill lay out. Stay away from short husky lame with beard. Lazy. And no help read more

Only 1 person actually doing work, while a woman at a desk sits there without helping any customers and talking and laughing on her personal phone. Store is full of people waiting. 50 minutes for us and still counting read more

If I could give this Store a 0 star rating I would, customer service here is just awful employees are just worse and worse by the second they don't know how to provide professional help or service someone needs to train these people before the place shuts down read more

Just went by and Jimmy was SO helpful. I have found this store to have good service, and Jimmy is exceptional!

Staff is nice, HOWEVER; The woman who helped me lied to me. I went in to upgrade my phone and during the process she told me it was mandatory to add the $10 Next Up and the $17 Insurance to my plan, even though I was adamant I did not want it. She told me she HAD to add it and then I could go in the app and take it off, so I just said okay fine. I went home and tried to remove it and couldn't. I contacted support and was told I had to wait 14 days to remove it and that they did not know why she said she had to add those plans, because it was not mandatory. So, she lied to get whatever "kick backs" they get for adding them to customer's plans. Also, they no longer transfer your information over for you and you have to take your old phone back to the store, which I was unaware of until after I paid the taxes and finished everything (I haven't upgraded in years). All this to say, if you want to upgrade, just do it online. You can select no on the add ons she put on my account and just mail your old device back. read more

If I could give zero stars I would. This is my second review of this store in the last couple of years and I am sorry to say it has not changed. They truly have no idea what the heck they are doing. I needed to change my service, split my family plan. After much discussion with a "manager" sitting at a counter, the sales person said that we would have to get a full new number that we couldn't keep our current number and split the plan so we left went to Tulare's AT&T store, and our request was done, keeping our old number, in less than 10 minutes. Don't ever go to the store in Visalia read more

They are scammers. The reps and the managers lie about offers to get commission and then leave you hanging when the account is set up wrong therefore causing the promotions they sold you on to be invalid. Then refuse to return my trade in. Different managers and different reps ALL refused to correct the mess. DONT BUY ANYTHING FROM ERIC, VINCENT, MIGUEL OR LETTY. They will sell you shady promotions and set you up with a disaster account and refuse to fix it. Your better off calling ATT directly since that was the only response they gave after they made the mess. read more

Manuel was the most helpful and friendly employee ever! Totally hooked it up and made everything super easy. Will definitely come back here just for his service!!! We were not happy when we heard how much it would be to get new lines he assured us that he would help us and he did. Thanks Manuel!! read more

This store is always busy. I normally go to the Tulare store as it's less crowded and their associates are much friendlier. Each time I've gone to the Visalia store, I they seem to rush me out and not fully assist me ; it's like a assembly line . A less rushed service ,would be appreciated The purpose of my visit was to buy a Nano SIM Card for my Moto G5 Plus. As of several months ago , AT&T no longer provides free replacement SIM cards. No big deal as it was only $5. The associate who helped me was okay , but I sensed he wanted complete the transaction quickly as the 7pm closing time was approaching. *** I went to the Visalia store only because I wouldn't make it to the Tulare store before closing time *** read more

I dropped my phone and busted the screen really bad. Went in to buy a new SIM card for an old phone I still had and Jose told me that the SIM card from my broken phone would fit into my old phone. Not only did Jose same me a few bucks, he didn't pressure me into buying anything else. He was very friendly and took his time helping me. read more

AT&T Store - My busted phone - Mobile Phones Near Me - Visalia, California

Clearly this location doesn't have a manager. There is no order at all at the front door. There is a clearly labeled line to wait in and customers were waiting everywhere but the line! Nobody from the store said anything, two customers walked right into the store without even trying to join a line. I don't mind waiting, but how the hell is this even supposed to work? Have a line for appointments and a line for everyone else. First come, first serve. I just thought of that in ten seconds, come on ATT. read more

Erik was a great salesperson and was extremely polite. 10/10 would request help from him again. 9.21.22

They don't even register your appointments! they need more professionals. Who's the manager there ?? read more

This place is horrible. They don't tell you the full truth when it comes to promotions. Two people here told me I will get $700 dollars in credit when I trade in my phone for a new one. Later on, I find out it is "up to" $700. They ended up giving me only $95. I was pissed, and left before I caused a scene. It's messed up what these people are doing. Actual garbage. read more

AT&T Store - Promotion - Mobile Phones Near Me - Visalia, California

Perfect service. Ana helped me with everything. Great service. Very helpful. I will come back to this store. Loved the service

Went in today to upgrade my 2yo Galaxy S8+ And Ruby helped me upgrade to a Note20 with a great trade-in deal. They even had all the accessories I needed to keep my new phone clean and safe. The store was clean and everyone wore masks. Thanks again Ruby read more

1.5 average stars on Yelp for this place. Looks like lots of other people have experienced what I just did. Terrible service. Ungodly wait times. No wonder all of the employees treat you like they're depressed. It's not QUITE as bad as the DMV -- but it's in the vicinity. read more

Had a SIM card problem.... went in and Jannette helped me in and out in 10 Minutes... awe customer service

I made an appointment ahead of time so I would not have to wait. Once I got there, my name was put on a list and I watched three employees finish with customers and then go take a break no finally got seem 15 minutes late, only to find that they couldn't help me. I will just take care of things from the Internet or phone next time and save my time. read more

This store is a joke. Their system to assist customers is ridiculous. I store says one thing and online support says the opposite. Dumping att never felt so good read more

I had some complicated requests with 2 phones on my plan and Eddie was awesome with his knowledge & patience. Thank you.

Wow, I can't believe this place hasn't been shut down by the authorities. Today they wasted TWO hours of mother's time trying to bamboozle her into features she neither wanted nor needed, when all she wanted to do was to add her granddaughter to her family plan. Two hours. What complete jackasses and ripoff artists. My mom is a senior citizen but not an idiot. Shame on you, AT&T. Visalians, steer clear of this place. Wish we had checked the yelp reviews. They're all 1 star. Unbelievable. Scam artists. read more

Been an customer since AT&T was Pacbell almost 25 years ago, and I have been going to this location since it opened. The customer service is generally good, but the phone plans they offer have become complicated and there are so many restrictions. I think the sales associates do the best they can, but AT&T has become lost when it comes to customer service. It's all about selling you something, and when that started, I just turned around and left. read more

Get more tellers. How are you going to have me WAIT 20+ minutes for a teller/worker just to buy a phone case or to ask a question about my account? And the tellers here are very pushy about selling certain products. I get there's an expectation on them to sell certain items, but when I SAY I know what phone I want, and that I'm making a very educated decision based on MY needs, then I dont2need you muttering under your voice that x would be the better choice. Overall very poorly run. It's only in business because Visalia lacks other official ATT stores. read more

This store has continually, year after year provided substandard service but today took the cake! I went in to the store because my personal hotspot did not work. After the representative messed with my phone, he said for some reason it was locked up now. Mind you, I went into the store with a phone that functioned fine. He then took my phone into the back room for an EXTENDED amount of time and came back and said he was sorry, they did not have the technology to unlock my phone. I was very frustrated as I needed my personal hotspot tonight for business. Okay, I could do without that but not without a functioning phone! He then said he was sorry and said I could work on it at home. Yeah right. I asked him if I could just buy a new phone and transfer my information over. He said no because it was locked. I would expect the "experts" to give excellent customer service and work until an issue like this was resolved. Very disappointed. read more

Big thank you to Zeke for taking great care of our business account, also for hooking us up with the newest and greatest phones. Always the best customer service and absolutely no wait time... that is much appreciated! read more

Worst service ever. Completely disrespected by the store manager Rosa said it was perfectly fine that I notify corporate notifying them of them bypassing me in line after waiting an hour and a half in line and telling me I would need to come back again or make a reservation. If looking for respectable customer service and in a timely manner, I would seriously reconsider visiting at this location. On a sidenote after voicing my concerns to the corporate office and escalating it up to management, I was credited $25 on my account. read more

want to ATT in Visalia. Entered store and ask if I needed help. Normally they ask you and put you on a list. So he said sit there and he started to sit down as well. I stated great are you going to help because they normally put you on a list. Just light talk. He sits down and say I'm here aren't I. After his rude remark He got my information and I asked if he could tell me on the discard worked on an iPad. he tells me they don't do that I would have to call apple or go to Best Buy. Then said I have to check inventory I'll be right back 15 minutes latter comes back and says they don't have the phone or any Apple phone I asked about. I said when will you get delivery, didn't't know didn't ask anyone. looked at me said Do you have any more questions and walked away. ERIK was his name. What a poor excuse of a sales person. Good News is Best Buy filled my order help with the iPad and made sure it was downloading before I left. ATT Mooney you SUCK read more

MAURICIO is AWESOME! I've been here other times and the workers were not NEARLY as nice as this guy. He was SO helpful and ended up realizing me and my bf were being charged an extra $100 every month!! He sat there with us and did the math and figured out the best deal for us and it was SO much cheaper than what we were already paying that we decided to get new phones and it was STILL cheaper! He's the best! Give this guy a raise! read more

Very disappointed. Normally they are pretty busy and I recieve better service. Today i came in with my son and there was one person waiting ahead of us. There was literally 6 employees on the floor and 2 were occupied with other customers. They called the guy ahead of us. While we waited for assistance, 2 other women came in. The employees that were not occupied were walking around talking as if the store was empty. Then, they not only came and got got one of the ladies that came in after us, but they also came and helped the second lady. I felt completely INVISIBLE. So, instead of making a scene, we left and of course no one saw us leave because WE were INVISIBLE. read more

I went in to this store to add a new line and stated this to the door greeter. I waited an hour and was finally helped by one of the associates. The first thing the associate asked me was, "do you have the phone with you?". I didn't and he casually stated "we can't add a new line without the phone"... Really??? I sat in the store for an hour for nothing??? Why didn't the door greeter ask me if I had the phone with me when she "greeted" me and asked "what are we doing for you today". Apparently there's nothing you can do for me except waste my time and offer a very insincere "sorry". Is it poor training? Possibly. Is it incompetence? Maybe. Is it apathy? Likely. My opinion is that most of the staff there just don't gaf about the customers. I wish I could get out of my AT&T contract sooner! read more

Been in and outta here the last 2-3wks dealing with my 2 lines so full of BS here. Called AT&T direct and they gave me a whole new story. Tired of the run around, time for a new carrier. read more

I went in to upgrade mine and my daughters phone around Christmas and the sales associate Carmen, talked me into signing up for DirecTV because there was a "promotion" going on (with the help of the manager) and said I would only be paying $58/month for the Xtra package. Should have known it was too good to be true because when the bill came in, the bill was for $448!!! We called this store to coMplain and to get this fixed and they said that they are just ""Sales Associates" and that there's nothing they can do. This is technically a breach of contract because that is NOT what I was promised and what I signed up for. Now I have to pay a $460 cancellation fee?? I have reached out to my lawyer to pursue legal action against the store and DirecTV for not honoring what I was told. read more

Had a horrible experience with another authorized dealer! They screwed up our contract and didn't even port in our numbers from our old phone service provider. And to top it off ATT wanted to charge another deposit on top of what we paid! *uber sadface* Luckily Eric was there to save the day! He stayed late to help resolve our situation but we still had to come back the next day because the corporate office was closed. Came back the next day and sure enough, Eric was there to complete our contact and set up our plan the right way. He was even able to fix the problem of porting our numbers. Eric literally saved us from a lot of headaches! read more