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    Tracker Boating Center

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Tracker Boating Center

    Boat parts and supplies

    Boat dealers

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    6 years ago

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    Capt Kirks Marine

    Capt Kirks Marine

    (7 reviews)

    A Rough Start, But a Solid Finish -- They Made It Right…read more This is the first review I've written in years, and as a fellow business owner, I know how important reviews can be. Initially, my experience with Captain Kirk's was frustrating -- I bought a used 40hp outboard that had some unexpected issues, and I felt like no one was willing to take responsibility or help after the sale. I had reached out with concerns about a chipped fin on the lower unit shortly after picking up the motor, and at first, I was told there was nothing that could be done because it was a used item sold "as is." That was disappointing, especially since the issue wasn't disclosed beforehand, and I had been told the unit would be serviced before pickup. But here's where things turned around. After I posted my initial review, the owner of the company personally reached out to me. He took the time to listen and understand what had happened. He even offered to drive up to Fort Worth to pick up the outboard and give me a full refund -- which I thought was incredibly generous and unexpected. I told him I wasn't interested in returning it after investing time and effort, but I appreciated the offer. Most importantly, he acknowledged my frustration and offered to cover the cost of the repair. That showed me he actually cared about my satisfaction and reputation as a business. I'm not going to send him a bill, but the gesture meant a lot. In the end, I left feeling heard, respected, and valued as a customer. If you're thinking of shopping with Captain Kirk's, I'd say: go for it. They do stand behind their name -- just make sure both you and the team are on the same page about the condition of the product, especially when buying used. Ask questions, get things in writing, and don't be afraid to speak up. Despite the bumps along the way, my final impression of this business is a good one. I appreciate that they made it right.

    After posting my review, Troy Kirk, the owner's son contacted me and listened to my experience and…read morecomplaints. He asked that I give him a chance to make it right. That was Monday. They called on today, Wednesday, and told me my boat was ready, instead of next week as I was initially informed. Thanks to Troy for his assistance, follow up and dedication to customer service!

    Premier Yamaha

    Premier Yamaha

    (12 reviews)

    I took my 115 Yamaha, under warranty, to them for warranty repairs. It was Spring and I had dumped…read moreold gas, rinsed the tanks out, put fresh fuel in the tank, purged the fuel.lines and changed the water separator fuel filter prior to finding the fuel.pump was bad. Premier said there was water in my fuel tank (lol) and it had messed up my injectors and high pressure fuel pump. After changing all that, they found the fuel pump I told them was bad, was bad. To begin with, there was no water in the fuel. It cost me an arm and a leg to get my boat back, and neither Premier nor Yamaha would help me. This was at the Beaumont location on hwy 90, close to IH-10. They are liars and cheats.

    Well I bought a new boat 2 years ago and have kept it clean and low hours because of work. I have…read morespent allot of money on the boat and wanted to trade it in on a newer flats boat. Last year at the annual boat show Mark, John D and John M all spoke to me about a great deal on a boat and we could work something out like a pro staff deal for pushing this dealer and line of boats. Man that would be great, as I've done for other dealers. So the beginning of the year came up and guess what???? They all forgot who I was, lol and will not even return calls. Man talk about great people huh. So I go on about my life, no worries really.... I find a boat at the dealer again and they are offering pretty good deals, so I mail them and immediately get a call from Dave at the Houston store.. awesome. So I explain my story, he apologizes and says we can try and get thee best deal possible, send me pics of your boat and we will go from there. So I send over pics and video of my boat and I wait patiently........Well no e mail back, no call back after 4 days. WOW, so I call and speak to Dave and he low balls me on my boat, imagine that huh.. Well the sad thing was he wasn't even going to return an e mail to let me know we couldn't make a deal. They damn sure will be your friend before you sign the paperwork.. after you sign and drive off, if your not a prostaffer....they for get the customer for sure. To me---that would be understandable but, don't push me off like you don't want to deal with me. Here is my deal.. ill never do business with big companies again on boats. Ill have my boat custom built and not have to haggle with liars. So please, if you're in the market, do some research and definitely know that dealer.

    Tracker Boating Center - boatdealers - Updated May 2026

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