Horrible experience, From the warranty and promised to fix a part on the boat i purchased. After…read moregoing back to see about getting the work done they didn't honor it.

I purchased a boat, 2 years ago from LMC Marine Center, Houston, Texas. I had a warranty issue that…read morethe dealer knew about when I purchased the boat, but yet it took 14 months to fix, The Captains Chair. The most important chair in the boat. It is where the grandkids sit to drive the boat, but for 14 months mine didn't get that privelage. Also, A warranty issue on the deck, where the manufacturer stated it was a 40 hour repair job, LMC Marine Center had my boat for 149 days, where they left it outside, uncovered. When returned, to my driveway, it was not cleaned and the deck repair was cut with a Sawzall instead of circular saw, so David Zall, Service Manager at LMC Marine Center told me. Please do your research, as a purchase of this magnitude is important.

A Rough Start, But a Solid Finish -- They Made It Right…read more This is the first review I've written in years, and as a fellow business owner, I know how important reviews can be. Initially, my experience with Captain Kirk's was frustrating -- I bought a used 40hp outboard that had some unexpected issues, and I felt like no one was willing to take responsibility or help after the sale. I had reached out with concerns about a chipped fin on the lower unit shortly after picking up the motor, and at first, I was told there was nothing that could be done because it was a used item sold "as is." That was disappointing, especially since the issue wasn't disclosed beforehand, and I had been told the unit would be serviced before pickup. But here's where things turned around. After I posted my initial review, the owner of the company personally reached out to me. He took the time to listen and understand what had happened. He even offered to drive up to Fort Worth to pick up the outboard and give me a full refund -- which I thought was incredibly generous and unexpected. I told him I wasn't interested in returning it after investing time and effort, but I appreciated the offer. Most importantly, he acknowledged my frustration and offered to cover the cost of the repair. That showed me he actually cared about my satisfaction and reputation as a business. I'm not going to send him a bill, but the gesture meant a lot. In the end, I left feeling heard, respected, and valued as a customer. If you're thinking of shopping with Captain Kirk's, I'd say: go for it. They do stand behind their name -- just make sure both you and the team are on the same page about the condition of the product, especially when buying used. Ask questions, get things in writing, and don't be afraid to speak up. Despite the bumps along the way, my final impression of this business is a good one. I appreciate that they made it right.

After posting my review, Troy Kirk, the owner's son contacted me and listened to my experience and…read morecomplaints. He asked that I give him a chance to make it right. That was Monday. They called on today, Wednesday, and told me my boat was ready, instead of next week as I was initially informed. Thanks to Troy for his assistance, follow up and dedication to customer service!

I live in the heights and I was looking for a closer certified Suzuki outboard shop (had been…read moredriving 2 hours one way to the place where the boat was purchased) and found Uptown. I saw that they had excellent reviews so I decided to give them a shot. Was very pleased with the experience. Khurshed is a super nice guy and very knowledgeable about outboards. I'm very happy that I now have a quality mechanic that's only 30 minutes away instead of two hours and he does better work. Would definitely recommend

I was fortunate to come across Uptown after being let down by the place where I bought my boat…read more Kurshed was open, and honest and was able to assist getting my repairs done in timely and affordable manner. Will definitely be going back for all my service and repairs.

I had my T-top modified so that I could remove it from my bay boat and store the boat in my garage…read more Glenn was very easy to work with. The price was not only the best I found but it was quick. No 2-3 weeks as others stated. Job was excellent. (Just FYI if you do not have help, these tops are still difficult to handle. It is definitely a 2 person job. It is not the weight but the size when trying to handle the top.)

I took my 115 Yamaha, under warranty, to them for warranty repairs. It was Spring and I had dumped…read moreold gas, rinsed the tanks out, put fresh fuel in the tank, purged the fuel.lines and changed the water separator fuel filter prior to finding the fuel.pump was bad. Premier said there was water in my fuel tank (lol) and it had messed up my injectors and high pressure fuel pump. After changing all that, they found the fuel pump I told them was bad, was bad. To begin with, there was no water in the fuel. It cost me an arm and a leg to get my boat back, and neither Premier nor Yamaha would help me. This was at the Beaumont location on hwy 90, close to IH-10. They are liars and cheats.

Well I bought a new boat 2 years ago and have kept it clean and low hours because of work. I have…read morespent allot of money on the boat and wanted to trade it in on a newer flats boat. Last year at the annual boat show Mark, John D and John M all spoke to me about a great deal on a boat and we could work something out like a pro staff deal for pushing this dealer and line of boats. Man that would be great, as I've done for other dealers. So the beginning of the year came up and guess what???? They all forgot who I was, lol and will not even return calls. Man talk about great people huh. So I go on about my life, no worries really.... I find a boat at the dealer again and they are offering pretty good deals, so I mail them and immediately get a call from Dave at the Houston store.. awesome. So I explain my story, he apologizes and says we can try and get thee best deal possible, send me pics of your boat and we will go from there. So I send over pics and video of my boat and I wait patiently........Well no e mail back, no call back after 4 days. WOW, so I call and speak to Dave and he low balls me on my boat, imagine that huh.. Well the sad thing was he wasn't even going to return an e mail to let me know we couldn't make a deal. They damn sure will be your friend before you sign the paperwork.. after you sign and drive off, if your not a prostaffer....they for get the customer for sure. To me---that would be understandable but, don't push me off like you don't want to deal with me. Here is my deal.. ill never do business with big companies again on boats. Ill have my boat custom built and not have to haggle with liars. So please, if you're in the market, do some research and definitely know that dealer.

This place is fantastic! I saw a used boat ad over the holiday weekend and Larry came out on a day…read moreoff to show us the boat. Robbie then took us out and demo'd it on their private lake. This was a ten year old boat and Larry and the rest of the SMG team went out of their way to make sure everything was just as perfect as a brand new one. When it came time to sign papers, George had us in and out in 10 minutes and helped negotiate a killer deal on an extended warranty. We took the boat to the lake the next day and the general manager of SMG just happened to be in the launch line behind us. He helped me trailer the boat for the first time. When I mentioned how awesome his whole team was his response was "it's easy when we all love what we do!" Seriously couldn't have asked for a better purchase experience and will be sure to come back whenever we decide to upgrade!

We went in with several questions and Jeff took excellent care of us. He assessed our needs, our…read morebudget, and the amount of time we planned to be on the water. He took a great deal of time making sure we went through all of our options and ensured that we got the right boat for us. After our purchase, he introduced us to the people we'd need in the future for service as well as the management team should we need anything in the future. We couldn't be more pleased with our purchase and the service we received. Thanks Jeff and the entire SMG team!

This place is my new go to for boat issues! Had quite a few fixes needed on our boat, and they did…read morethat and more! Mike was very good about explaining all he had done and how the boat will perform now after the work. And Kevin and Danielle were so nice and accommodating to me with communication via phone and email. All three were so helpful and informative on my boat needs. And they gave me lots of goodies, extra boat plugs, floating keychain, gas cap opener, a fresh shop towel, heck even a Gatorade upon leaving for my drive home. Will definitely recommend and great job to Kevin's!! You've made a new friend!

Kevin fixed the issue with my motor and it is running like a dream. Way to go, Kevin!read more

Great guy that does great work! I drove 56 miles to take my boat to him on the recommendation from…read morea friend. Totally worth it!

Took my boat in to have a GPS wired direct and replace the radio. Ryan found and pointed out a few…read moreother issues with the electrical system. I had him repair them all. Upon picking up the boat he showed me the work and explained everything in detail. If you have any boat repair needs this is the go to place. Clean, great work and professional.