Horrible experience, From the warranty and promised to fix a part on the boat i purchased. After going back to see about getting the work done they didn't honor it. read more

I purchased a boat, 2 years ago from LMC Marine Center, Houston, Texas. I had a warranty issue that the dealer knew about when I purchased the boat, but yet it took 14 months to fix, The Captains Chair. The most important chair in the boat. It is where the grandkids sit to drive the boat, but for 14 months mine didn't get that privelage. Also, A warranty issue on the deck, where the manufacturer stated it was a 40 hour repair job, LMC Marine Center had my boat for 149 days, where they left it outside, uncovered. When returned, to my driveway, it was not cleaned and the deck repair was cut with a Sawzall instead of circular saw, so David Zall, Service Manager at LMC Marine Center told me. Please do your research, as a purchase of this magnitude is important. read more

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We bought a sx2350 Skeeter from Xavier at LMC and could not have asked for a better experience. We came from out of state so I was worried about how the transaction would go but it was seamless. I had a ton of questions and Xavier was always patient and responsive. I financed through my local bank so that was a little complicated but we managed and I could t be happier. read more

LMC Marine Center - Boat Repair Near Me - Houston, Texas

I had warranty work, and David Zall and Jeff Williams repeatedly ignored my calls and email. Every time David Zall and Jeff Williams said they would call me the next day with an update, not only did they not call the next day, they did not respond to my calls for weeks at a timer. When the boat was finally returned, it was damaged and despite videos from my marina's security cameras and my pictures before they took and returned the boat, Jeff Williams, General Manager of LMC Marine Center said, "thats not my problem. and they were not going to fix it." Jeff Williams, General Manager of LMC Marine Center, then refused to talk to me any other time in the last 2 years. read more

Changed to 1 star after second boat purchased from Lmc. Be weary of the lies they will tell you to your face. The first boat they sold me had bad bearing in the trailer, corroded spark plugs, and an impeller that was going bad. The second boat purchased I was a little more thorough with questions about maintenance done to the boat. I was ensured that the boat would be checked over from top to bottom and that the 100hr maintenance would be done. I get the boat home and upon further inspection both fuel filters were old and corroded (part of the 100 maintenance), there was trash in the live wells, and it was 1 full quart low on gear oil. Not to mention he said I could come get the trolling motor off the boat I traded in because it was "no good" and had to take $1,000 off trade in value just find out it was thrown away. I don't mind doing maintenance it's the fact you looked me in the eye and said it would be taken care of. Adam Puckett you have zero integrity! read more

Horrible do not buy here! I begged my husband not to but he would not listen. He had a very high credit score. He told them he was just looking. Next thing they have him signing up to run or ruin his credit score. I was pissed and went to the truck and made it very clear looking does not mean run someone's credit. They ran his credit six times! Yes you heard that right SIX TIMES! They claim it will fall off within sixty days! I call bs on that. I know how these places work they are desperate for a sale! I agree with the person that said run do not walk away! Run as fast as you can! I would give minus 10 stars but that is not an option! read more

Most racist company racist owner salespeople are very much unprofessional an front desk are not attentive at all I would not recommend anyone of my friends or family spend their money here. I walked into this store optimistic an excited to purchase a boat for half million an the salesperson makes a joke as to me not being able to afford it excuse me sir how would u know that then proceeds to say I just don't look like I can I ask to see a manager or owner an they he proceeds to agree with sales person an says I'm not the usual customer they get I was highly offended an it showed they did nothing to accommodate me my time or feelings. Definitely needs to do better read more

boat in for warranty they put used parts on engine and didnt fix problem went in for fuel issues paid over $500 and put on water it wont run brought it home did a self test found bad fuel pump $179 fixed the problem they are sending me $179 back out of $500+ read more

I purchased my new 2022 Crestliner 2000 Bay on July 23, 2022. I was very excited to purchase the new boat and was told I could write a check for the full price because I didn't want to finance. To me this was basically a cash purchase. All they had to do was call the bank to verify funds. The reason I was paying cash and not financing was to avoid interest of course, but also to avoid the credit enquiry ding on my credit report since we are also closing on a new home very soon. So they took my check but unfortunately I misunderstood some of the documents at signing and they actually ran my credit on a cash sale. They claim that too many people have ties to fraudulently pass checks to them and they had to run my credit. So after hearing this I feel a bit insulted because they felt my check and my sincere purchase were suspect. Then I got a letter from the credit agency and LMC Marine stating "Adverse Action Notice" my credit had been denied. I had a credit score of 809 and they couldn't extend credit to me. Well that was a slap in the face!!!! I didn't want credit with them anyway and frankly I would never buy there again after receiving that letter. I think I like the boat, I have had it almost a month and haven't had it out on the water yet. We can leave that and service from LMC Marine Center, Houston, TX to another review. read more

***Short version***If you are looking to finance through them don't walk but RUN AWAY as fast as you can!!! Don't fill out a credit app!!! They won't even give you a copy for your records if you do!!! Unbelievable!!!! Run Away!!!!!!! ****Long version****No matter how polite and nice they seem, I was misled into signing a dealership credit application. The application was called, and I quote, a "soft pull" promising me it will not reflect on or drop my credit score. This is 100% false. It dings your credit the moment they pull it. My score immediately dropped 6 points and it is listed as an inquiry. Next, they ran my credit at two different banks without my authorization. I exhaustively told my salesman prior to my credit app (and wrote notes on the actual application) absolutely do not run my credit anywhere without my direct approval. He agreed and I was assured "we don't do that here". Guess what??? Not true and I have the inquiries on my credit to prove it. After multiple calls and conversations attempting to resolve / retract the misrepresentation (which is against consumer law) and unapproved credit runs, your conversations may lead you to the "owner" who lurks in the background of speakerphone conversations. He will then reinforce why they operate in this misleading way. He repeatedly states "this is how we operate as soon as you fill out a credit app we go to work and will run your credit at different banks." This is not the arrangement I have documented and recorded with his salesman. The general sales manager, when pressed on these issues, literally told me you are just a customer and you do not get to decide how business is handled. I do get to decide what happens with my credit especially when the salesman agreed to my terms prior to any credit application. Exceptionally frustrating. Have records to prove all this. Also, the credit app they have you fill out does not say anywhere that I, as the customer, give LMC consent to run my credit at banks or lenders. It only gives consent to LMC to investigate credit history, employment, and the release of credit experience- i.e. the credit report. Additionally, the owner, seemingly intentionally, attempted to trigger me with off the cuff, strange comments such as "I can not believe you are not man enough to accept an apology" or "you are not the smartest person to buy a boat here" and other narcissistic behavior in a strange attempt to possibly still earn my business?? Not sure but definitely the strangest conversation I've had in a long time. Has nothing to do with the issues at hand or factual reality. I was told repeatedly by the proud owner and staff how LMC Marine has high customer satisfaction ratings and is a 100 million dollar company. I'm paraphrasing but basically they are pointing out how great they are with a bunch of "happy customers". I must be the problem because no one does business the way I requested even if they agreed to my terms. Why in the world would I have willingly signed up for any of that. Who would?? I'm an 800 plus credit score and could pay cash. I do not want or need that kind of drama. Needless to say, we did not end up buying a boat from them. Unfortunately, I now have to live with these credit inquiries for two years or hire an attorney to hold them accountable and fight with the credit bureaus to remove the unauthorized credit pull. I will find a more reputable dealer and happily pay a few thousand dollars more not to deal with this mess. They build new boats everyday and there is always another deal. Especially in the aging "new" 2023 boat inventory all around the country. The staff did apologize for not handling things properly. That's nice but does not make me whole again as a customer. I asked what they are going to do in the future to prevent this from happening to others. No answer came. In my opinion, the bottom line is they are not concerned with fixing the process because by and large it works on most people. Very few will dedicate the time and resources to hold them accountable. I'm embarrassed that I allowed myself to be misled by polite, friendly staff with deceptive misrepresented language and practices. Save your credit score and yourself the drama...take your business elsewhere!!!! read more

Purchased a 2023 new boat a couple months ago that has a defective motor. The boat left my family stranded. Finally got LMC to let me drop it off for repair on 6/28/2024 and have only received one call saying it was the motor. I have called them numerous times for update to now being told the parts needed are on backorder with no date of availability. The motor was defective when it was sold to me and LMC has not tried to make this right. I am seeking legal action to mitigate my damages. read more

Our experience at LMC Marine was outstanding! Our salesman, Chad Meyers was low pressure, accurate and very positive. He also has excellent attention to detail. Customer service like this is everything! Thank you, Chad and the entire LMC Marine team! read more

LMC Marine Center - Boat Repair Near Me - Houston, Texas

They are deceptive. Make you think you're getting a great deal with low monthly payments. However, you will end up so upside down within the first few years that you are stuck with the boat. Boat is barely used with very low hours on the engine. Unable to sell now 4 years later due to current market value. read more

Frustrated and speechless with Harris products and LMC as the authorized service/sales center. My wife purchased a beautiful 400hp 270 Grand Mariner Tri-Toon on 5/16/2022. Be VERY careful about signing any paperwork prior to delivery, no matter how friendly your sales person is!!!! You can expect headaches and heartache before you ever hit the water. Funding will happen, you'll be stuck with one unexpected issue after another. Expect to be "Stuck like Chuck" with a boat that is 100% problematic. You'll spend what time you have on the water hiding shame and buyer remorse from friends and family. Friends and family will have plenty of opportunity to shame you on the water, then shame you out of the water too. Our 2011 Harris was a dream compared to what you'll buy in 2022 apparently. We never dreamed a decade of time would walk us right into self ejecting screws and poor craftsmanship. Interior items will fall apart like nothing you've ever seen. Walls will bounce, screws will fly, and seats won't stay locked. Our 2022 Harris has spent more time with LMC service than in the water. These guys will buy time like you've never seen after your $200k is funded. Finger pointing and blame games are accompanied by a healthy dose of kindness. Harris and LMC need a refresher course on follow through after the "Point of Sale". Harris needs to step up on this one if LMC can't figure it out. ...!!! read more

LMC Marine Center - 2022 Harris 270 Grand Mariner 400hp Verado - Boat Repair Near Me - Houston, Texas

WOW! Everything went so smooth, Chad Myers went out of his way to make sure my family had a great buying experience. LMC was cheaper than my local dealer and actually had boats in stock, while my local dealer told me I'd have to order and wait for months. If you want to best deal in Texas and excellent customer service do yourself a favor and call Chad in the beginning. read more

LMC Marine Center - Bayliner VR5 - Boat Repair Near Me - Houston, Texas

I ordered a new 90 hp motor from them to be installed on a pontoon boat February 28th for 10,700 dollars. What should have taken two days took two weeks. When i got the boat back, the bottom of the motor sat 29 inches below the water line. That should have been caught when they installed it. They also should have used a motor with a 25 inch shaft instead of a 30 inch shaft. They took the boat back and put a off set bracket on it that raised it 4 inches and set it back further on the bracket. It only gained 2 inches because the weight was now back further than the boat was designed for. And when it was raised up, it wobbled badly of the boat moved at all. In my opinion, it would not be safe to trailer it. They took it back and put a 60 hp motor on the boat which solved the problem. Shorter shaft, lighter motor, it now only had 24 inches of draft all the way down. instead of a full refund for the original motor and a new purchase, they only agreed to "split" the difference in the cost and only refunded 1000 dollars. They explained that 29 inches of draft was perfectly fine and they only agreed to do something about it because they wanted to make me happy. My 29 foot formula with a 502 big block and a bravo 3 out-drive only had 28 inches of draft. But 29 inches was fine for a pontoon boat even though over half of the total length of the motor was in the water. The plane plate was a good foot below the surface when sitting and 6 inches down when running. At this point i only wanted it to be done. I got the motor back and they did not install the trim indicator. They said it had to be ordered. Two weeks went buy and i called them. Yes, they had it in stock and would schedule a pick up. Two more weeks whet by and i called them again. they scheduled it for pick up the following week. It got the boat back and they did not adjust the trim indicator. level for the motor was actually about half way between bottom and level on the indicator. What ever. At this point i will fix it myself. So it took between February 28th and June 14th and 1000 dollars more than it should have cost to get a new motor on my boat that worked property. And they were doing me a favor by dealing with it at all because 29 inches of draft on a pontoon boat was just fine and people would rather know when their motor is completely down as opposed to level when they drive. Things are just different in Texas i guess. read more

All around absolute best place to buy a boat! Friendly and knowledgeable employees at the time of purchase as well as when you need service or parts. You can't find a better place to call home for all of your Marine needs. They truly make you feel like family! read more

My husband and I bought s boat from lmc we love it, the salesman was great. Everybody was very friendly and worked hard on getting us this boat. read more

I had some warranty repairs for my outboard. I dropped my boat off at LCM last Friday expecting them to have it for several weeks. To my surprise JB called me in less than a week and told me it was ready. Very professional and knowledgeable staff. read more

Bought a Bayliner E18 about 2 weeks ago. Seen at the Houston Boat show. After the excitement wore off a lot to be desired. First, off I asked the salesperson if he could throw in an anchor, the first response "see what I can do". When I went to pick up the boat I asked about the anchor, " I can do that for you" was the reply. No anchor was in the boat when I got to the lake. He asked me to sign for shirts and caps said he would have them next week, still waiting. Overall would have liked more salesmanship about benefits and features as well as possible add ons. Instead got B.S. The boat has some to be desired. Like a visible gas gauge and being able to fill it without removing a back cushion. Storage is open without dividers so stuff can slide from one end to the other. This also makes the boat to have less buoyancy, if it was to be hit from a side and a hole was made it would sink like the Titantic. No foam filler to compensate for this as well, something else I was lied to about. read more

Friendly knowledgable staff!. Great in store accessory department. I enjoy the welcome feeling you get from LMC. Before buying elsewhere, I strongly suggest checking here first read more

waiting for trailer plate and boat decal

Beware! This boat dealer has a price match guarantee that doesn't apply to their own price. I was going to buy a boat from them at the Houston Boat Show in January (when I thought I would get the best deal) but the salesman convinced me to go ahead and buy the boat because if the boat price dropped, they would refund me the difference. Well, a month later they dropped the price of the boat I bought but would not refund me the difference. They told me the price match didn't apply to their own product. Either the salesman out right lied to me or he was incompetent and didn't know their own price match policy. Beware! read more

had my bayliner capri serviced years ago after hitting a stump on the lake which broke the stern drive gimbal ring. this required pulling the engine. i went to the back to check up on the progress and was shocked at the way they had taken my boat apart. there were parts laying everywhere, nothing marked or labeled. dirty shop. it took months to finish the repair. took the boat out and heard a weird noise coming from the engine. they had installed a bracket upside down causing it to rub against the alternator belt and shredding it! i gave the job a general inspection and found the work very shoddy. loose clamps, loose nuts and bolts etc. they cut the trim sender wires and they havent worked right since. not quality work at all. avoid boat service here. they claim to be a bayliner repair shop, that is why i took it there. read more

Recently completed a purchase at LMC- the staff were friendly, knowledgeable, and were able to answer all of my questions promptly. Enjoyable buying experience from start to finish, plus the prices were unbeatable! read more

Great company, and Ric in service is very helpful!

Great sales group and service team. Easy to work with and made process easy. So happy with my purchase at LMC!

Very unprofessional manager at this dealership. I had a deposit down on a boat that was sold from underneath me. I had already agreed to a selling price with the sales person and the manager went on to sale it to someone else for $200.00 more. Save your time and shop somewhere else. They had the used boat posted for a certain amount. After it was sold to another person the manager said that they had a $595.00 make ready fee and asked me who was going to pay for that. That is extremely high for a make ready fee, and most places do not charge that for a used boat. He did not bring up any make ready fee until after they had already sold it to the other person. I guess that was his excuse for selling it for $200.00 more. read more

I did by my Monterey from them the January boat show which was fine. Since then I every time I have had to bring it in for warranty work they did not communicate with me at all. I call to talk to someone in service and get I will call you back tomorrow, which I never get a call back. After the 8th or so time from calling them and them telling me that they will call me back, I decided to see how long it would take someone to call me back. I waited 5 weeks!! I then had to call them!! Do not believe anything anyone working there tells you! I have spoken with pretty much everyone there when I call and nothing. But be very aware of the service department and JB Summers! He can lie with the best of them. read more

Bought a boat there, wasn't a pleasant experience. Their finance team did some paperwork wrong which became my problem and their service department cross-threaded some bolts on my trailer. Pitiful. read more

I recently purchased a Sea Born boat from LMC. The staff was very helpful and friendly. They spent the necessary time to help me navigate the buying process. Check out LMC Marine before purchasing a boat anywhere else! read more

I visited LMC Marine on 45 and told them I wanted a Triton boat (model, etc.). Was told they would have an offer for me in a day. After a week had not received an offer sheet yet and called them. A couple of days later was sent a very vague offer. Very disappointed in this experience. read more