Emergency service was required for my clogged kitchen sink. The response was swift and…read moreprofessional, with excellent communication.

Id ignore any recent negative reviews. Im a very critical and anal person. Kris is the same way…read moreand he will not leave the job done unless it's done right. That's something you can tell about him pretty quickly. Kris if you're reading - thanks for the great job on both filters.

Mauricio was a joy to work with. He provided fast, great service. He's knowledgeable, came in to…read moreassess for a sink placement, was extremely flexible with my chaotic asks and came back immediately to set up. He also cleans up behind himself and is really big on safety. Definitely my go to plumber from now on

Helped to repair a leaking faucet and clogged drain in our bathroom. Mauricio responded via Yelp…read morequickly, showed up the next day. Repaired and worked neatly; and charged us a very reasonable price. Will definitely call again for any plumbing needs. Thank you!

Complete steam boiler replacement. I called three local companies for estimates, Cox was the only…read moreone to not only call back promptly, but he (Jimmy the owner), inventoried and sized the radiators. Another company I called just proposed a like-for-like replacement of the boiler and didn't walk through the house. More on that later. After I agreed to the written estimate, which layed out everything that was included, they were onsite in a few days. The crew showed up on time, were quick and efficient, and unbelievably neat. Especially as they were removing a lot of cast iron and piping. As they were working on the water and gas, they kept us informed of what would be off and for how long, which was not very long at all. After the installation was complete (about 12 hours total over two days), their full explanation of what to do to monitor it was clear and very understandable. They even painted all the new plumbing so there was no "raw" piping. Now for the boiler and why a like-for-like replacement was not a good approach. Steam boilers will never be more than 82% efficient which is about what the old one was. The difference in the new boiler, different manufacturer, is it runs for much shorter durations than the old one. The house still heats up as well, but with fewer firings of the boiler. I expect this to be a real savings in gas this winter. All in, I'm very satisfied with the quality, speed, and professionalism of the work, and the hardware they installed. Highly recommend.

I had a dripping tub/shower faucet and the superintendent in my building said I needed to get a…read moreplumber to change the valve. This would require opening the wall and would need a tile person too. Cost about $2K. After 2 months of trying to get both, I gave up. I called Cox yesterday and they came today. Only needed cartridge changed - $267. Dylan was excellent!

I needed a new water heater after sandy and Bill came over to install it. Professional, neat work…read moreand I've never had a problem with it since, he did the job right. Some plumbers in the past have done poor work that starts to leak months later, but I've never had s problem with bill and will continue to recommend him to friends and family

I had two somewhat urgent plumbing problems during the past six months and both times they were…read moreable to squeeze me into their busy schedule and resolve the situation. The work was done professionally and the plumbers were very nice. I highly recommend them.

Great service friendly and knowledgeable. Prices reasonable work guaranteed good communicationread more

Sergei installed a new vanity and replacing my old plumbing with something of better quality that…read morewill last with attention to detail. Communication was great and arrived ontime as promised. I highly recommend him.

I needed a water heater replaced asap for my tenet and Sergey was able to do it the next day. He…read morecame on time and was responsive thru text. Thank you so much

I contacted them after receiving notification for a tuneup of my furnace. Took advantage of the…read morepromotion and scheduled for a consultation for my home and my mom's. The technician, Edwin, came by and analyzed our appliances, there were some areas needing very costly repairs/upgrading, but everything was done within a week for both homes. I also needed some major plumbing which was also repaired in a timely manner. I will definitely recommend and use there services again.

Very disappointing experience due to poor communication and lack of follow-through…read more On October 3rd, I purchased a stove with delivery, installation, and haul-away services, paying nearly $400 extra. I was contacted about the gas meter and installation location, yet days later, after receiving confirmation that my stove was ready, I was informed via text message that installation could not proceed due to basement permit requirements. I completely understand safety regulations and installation protocols. My issue is the lack of communication. These concerns should have been addressed upfront, not after the purchase and arrangements were made. No phone call, no alternative solution, and no meaningful follow-up. Just a text leaving me with a stove sitting at Lowe's instead of being delivered and installed. My advice: Be cautious, ask questions, and get everything confirmed in writing before paying for installation services. Customers deserve better communication and accountability, especially when spending hundreds of dollars.

Great National phone service call center. Seems professional and quick to arrive…read more Price gouging if they deem it to be en emergency but negotiable. However, the quality of the arriving technician seems to be crapshoot. The tech is nice, but was unable to fix my issue.... But he did not charge me full price so at least very honest. I called another plumbing company, arrived and was able to fix the issue immediately....... 3 stars.

DO NOT, under any circumstances, use Roto Rooter in Queens New York…read more First, I made SPECIFIC requests for their technician to NOT knock on the door, and rather to call my phone when they arrived - they did not do this and woke up the elderly mother of my landlord at a very early hour. Second, the technician Anthony asked me ONE question about my issue (a clogged shower drain) in which he asked if my toilet flushing causes the shower to clog, which I said no. He DID NOT look in the drain, he DID NOT look in the shower, and then showed me a pricing guide for a quote of $695 plus tax. When I confronted him about why he did not look in the shower, look in the drain, or ask me questions about the shower clog before quoting me a price, he got belligerent in voice and told me "I am the expert, you called me". I've had to have drains snaked before - they cost $100-$200 tops, or $300 in an emergency. Roto Rooter hires unprofessional and uncourteous people, and are predatory in their pricing quotes. Avoid.

Did an AC replacement for us and couldn't be happier. Mike made the process as stress free as can…read morebe. It's hard to find a company that is reliable and trustworthy, and I'm happy we found Mike and his team. We had a little hiccup after the install with a vent not working how it should be and he quickly stopped by and fixed it the next day. System is running so much more efficiently, and we have signed up for his monthly service, which gives us peace of mind in case we need anything. Would definitely recommend.

Zero stars. Before allowing anyone from this company into your home, I strongly encourage you to…read moreresearch the individuals they send to your property and make an informed decision for yourself. A simple background search can reveal information that many customers would want to know before opening their doors. I find it extremely concerning that the company continues to send certain individuals into customers' homes. Consumers deserve transparency and the opportunity to make informed choices about who is entering their private spaces.

The work was done in timely manner. The work was thorough, no mess was left behind. The sewer is…read moregood The price was right for my budget. I am very pleased would use them again L Reese

Mike came on time, checked out the situation, cleared the sewer drain, cleaned up after himself…read morewhen the job was done and let me know I had a 30 day guarantee. It was professional and they charged $225 for the sewer which was fair. I would say they deliver and not hesitate to call again.