I contacted the owner to cancel my service agreement, and he stated that he would "re‑charge" me the discount from the first repair -- even though that discount was never part of the service plan, as I enrolled only after the repair was completed. During the conversation, he became extremely argumentative and disrespectful. At one point, he told me to "go back where I came from," and repeatedly cursed at me. His behavior was threatening and completely unacceptable. I was shocked that a business could operate with this level of conduct. I intend to report this matter to the appropriate regulatory authorities. read more

Zero stars. Before allowing anyone from this company into your home, I strongly encourage you to research the individuals they send to your property and make an informed decision for yourself. A simple background search can reveal information that many customers would want to know before opening their doors. I find it extremely concerning that the company continues to send certain individuals into customers' homes. Consumers deserve transparency and the opportunity to make informed choices about who is entering their private spaces. read more

My experience was very disappointing. The owner, Mikey, came across as unprofessional and often seemed frustrated or unapproachable. Interactions felt tense rather than welcoming. Additionally, the reception staff did not appear to have a clear understanding of procedures, which led to confusion and made communication difficult. At times, it felt like an automated system would have been more helpful. Overall, based on this experience, I'm not surprised to see similar concerns reflected in reviews across multiple locations. read more

What a joke! They charge a trip fee for a free estimate. $115. Never have I heard of this before. I would never use this company.

Do Not trust this guy. He is arrogant and so full of himself that it should be enough to look elsewhere. We asked him to do a job for us to replace a shower body. He removed the tiles and replaced the shower body but did not test it. He told us to have a tile guy replace the tiles which we did. When we told him it was done he refused to finish the job unless we gave him more money. He was arrogant and very nasty. We hired another plumber to finish the job and he told us it had been done incorrectly and a wrong part was installed. He also said the price we were charged was exorbitant. He contacted Pipe Doctor and had them pay for the correct part, which he then installed. This guy is an overpriced, overblown, arrogant jerk. If I could give him zero stars I would. read more

Disappointed with service. An assessment was made and the person said they would return but never did. I called and left a message and he failed to return my call. The visit was pointless. read more

Buyer beware - I had them install a new air conditioner compressor. Months later, the wall bracket came off the house and the compressor started to fall. They came and fixed it. A few months later the AC system stopped working. They came over to look at it and charged us $700 to recharge the system with Freon. Two days later, it was back in the same condition. I called the contractor that installed the original system to assess the condition and make the repairs. He found that the line set that was installed to the compressor was installed with the wrong size collar. The installer apparently used braising to make up for the difference in size. The piece failed. The owner of Pipe Doctor claimed I couldn't prove he did it. Perhaps it was the original installer after all those years. He became belligerent, defensive and resorted to name-calling. I told him the money he took from us won't change our lives, but I will not stop letting other potential buyers know what has happened here. Do yourself a favor. Don't walk away run from this company - RUN read more

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This company might do good work but the attitude that the entire staff has... is just unbearable. No one showed up to my appt and then the actual OWNER had the nerve to get on the phone as if it was my fault. Said he sent me a text for me to confirm appt. I said I never received a text. The owner said he texted the number that sent him the pictures of the work that I needed. Since I never actually text anyone pictures, but I uploaded the pictures to his website.... I suggested that maybe you were texting your website. The language that he began using was just too unprofessional for me to be spending my money at this company. Small companies never realize how important "word of mouth" is until its too late. Hopefully this guy gets it together. read more

Did an AC replacement for us and couldn't be happier. Mike made the process as stress free as can be. It's hard to find a company that is reliable and trustworthy, and I'm happy we found Mike and his team. We had a little hiccup after the install with a vent not working how it should be and he quickly stopped by and fixed it the next day. System is running so much more efficiently, and we have signed up for his monthly service, which gives us peace of mind in case we need anything. Would definitely recommend. read more

Worst plumber ever Craigslist is better quality than this company worst experience had too call FDNY because water was coming out the central Air vents. plumber is around 70 years old man and rude he need police escort too leave after yelling at a woman in the condo read more

Pipe Doctor - The rude old plumber - Plumbing Near Me - Valley Stream, New York

They do NOT respect women or people of color. This nasty plumber made a huge leak in my home & then had the nerve to scream in my face as if it's my fault. so I called the corporate number, ok now I get why he's a jerk - the whole company is just disgustingly unprofessional. NEVER AGAIN!! read more

Pipe Doctor - Plumbing Near Me - Valley Stream, New York

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I will definitely be using this company again!! Was originally told from another plumber after he put his ear on the wall they will have to Demo entire Kitchen and it will be $2,000+. Searched for thermal Leak detection on yelp and found pipe doctor. I spoke to Mike which was extremely informative on how to proceed. Booked service for the next day. Two technicians fixed the leaking pipe in a hour or less and only cut two holes and did not have to demolish entire kitchen. Thank you so much for the repair and the coupon. read more

Pipe Doctor - Drain pipe after it was fixed - Plumbing Near Me - Valley Stream, New York

The phone mannerisms alone made me sick. This man hurled assumptions at me left and right before even using his services. I'm glad to say I would never give him the money he assumed I didn't have. read more

Worst customer service ever recieved . I have been a faithful customer for years and because his front desk person messed up in taking down my information and being extremely rude he called me to insult me in front of my kids telling me to go fuck myself and i must not be getting laid by my husband disgusting human being . On how he treats his customers when it was there fault instead of apoligizing . He should not be a owner of a company when he does not know how to treat people . I had to give a star to post this but it deserves no stars read more

This is the worst Contractor (Mike) I ever met in my entire life! Very unprofessional and racist, came to my house only spent 20 minutes didn't fix the problem then he want to charge me $520. He said $200 to show up at my house, he charge $250 an hour. Plus I have to pay him for gas and tolls, when I refuse to pay him for guess diagnostic, This lunatic kick and break my back door, call me numerous racial name and threaten me.. I when and report the incident to the police. I would recommend them to my dog. read more

Not professional. Found this place from his youtube channel. i contacted for an estimate for 10 year hot water tanks, i got a call back from Mikey Gas Pipes himself. Asked me if 6 year tanks were okay. i didn't give the green light for the change in the model units so he abruptly told me not to waist his f*#$'ing time and hung up. I called back and actually pretty funny, he said "with all do respect F U and hung up on me again. hahhaha. im glad this came up before doing business. Piece of advice , if you don't need new biz stop marketing yourself, its a waste of everyone's time. read more

This is a warning to any NYC resident looking to retain their services. This company is not a licensed Master Plumber with the NYC DOB. All they have is an expired General Contractor license. This means that if your job requires a permit and they completed the job, that work would have been done unlicensed and unpermitted. You can use this website to search for a license for this company and any other plumbing company you decide to hire: https://a810-bisweb.nyc.gov/bisweb/LicenseTypeServlet?vlfirst=N If you have hired them before and had issues, they are licensed with NYC DCA as a home improvement contractor (#1​4​2​1​9​9​9​-​D​C​A) and you can reach out them to hopefully resolve whatever issues you have/had. read more

Not that I'm a customer -probably for the best but the owner should either not pickup the phone when he's in a bad mood or have someone more personable be first contact with new potentials! Right away with a combatant attitude about my job as I described it to him, then to top it off almost hung up on me telling me he's not interested in my job because I don't live within his direct area! Fine and understandable but have some customer personality and be a businessman not a big shot! There are ways to speak to customers whether you work for them or not. I can only imagine if he did work for me and then there was a problem this is the underlying attitude this gentleman has as a business owner and it is just a gut wrenching feeling to stay away from him. Just look at the other reviews that are all saying the same thing about this guy! If you're looking for a plumbing company keep looking, everything about this company and this owner tells you to stay away from him and it's not just me!!! read more

The owner cursed me out on the phone and called me a cunt for asking a question about a service plan.The customer service is horrible! I did not appreciate it and it was uncalled for. I would not recommend anyone spend their money to support such a low grade business. My worst experience EVER. The customer is not important or valued. read more

Hired them to come out and replace our toilet, they took off the old toilet and THEN advised us we got the wrong toilet size (I didn't know this was a thing), and then tried to charge us $200 for the uninstall and reinstall of the toilet. They could have told us it was the wrong toilet BEFORE taking off our old one, or told us the correct toilet to purchase BEFOREHAND. Then when we asked to have the $200 dropped to $115 as it was an error on both sides - the tech said fine but do not call us back again. When we offered to go get the new toilet and pay a trip fee, that should have settled the matter as it was more than fair - quite a ridiculous attitude for a "business". read more

This is a follow up to my 5 star review in Spring of 2018. Mike replaced our Navien boiler in 2018 and I was very pleased by his service. In 2019 I placed several calls to have our Navien boiler serviced but despite speaking with the office and emailing, my calls were never returned. I attempted again few months later to have it serviced by my calls and emails were never returned again. I figured they were busy and not interested in "small job" like mine so I requested another company to service it. They came several days ago and after looking at the boiler they said it cannot be serviced because valves were not properly placed and the entire job was not up to standard. They offered to have it properly wired which would cost me $3500-$4500. Now I understand why Pipe Doctor Mike never returned my calls. Please be aware!!! I am one of those unfortunate customers who got scammed by Pipe Doctor. Please be careful when doing business with him. Dishonest! read more

Worst customer service ever!!!! I scheduled and appointment and they never came. I called them and they had a very bad attitude.

Using mike for years and the quality of the work is good. Appointments are kept and on time and pricing is fair

Just had an appointment with Mike, one of their representatives. Before he can even hear me out, finds out I got quotes from others, shakes my hand turns his back to me and leaves without any other words. Anyone in any industry should understand that every consumer wants the best and needs multiple opinions to compare before making big investments. None of my other plumbers treated me this way. I was actually more inclined to going with local plumbing company such as pipe doctor after reading their reviews. I am very happy I did not go with their services, he did me a favor and showed me how this company is capable of treating people. Will never be calling again, and will make sure everyone in the south shore I am highly connected with will not use their service. Unprofessional. read more

Had the worst experience with them. Called them up for a maintenance about 10 days ago. First they noticed the piping on my hose was leaking and replaced the connection, next day I noticed it was still leaking behind the piece they replaced they did come back to fix it. They then did the maintenance on the central air and said everything was working fine. When it got hot on wednesday 5/17 the air unit outside kept cutting off. I called in someone else Action Repair in Merrick who I highly recommend who came here promptly and blew out all the dirt in the unit and told me the wiring for the fan was screwed up and was making the fan go backwards and that is why it was cutting out. Quite a countenance. read more

Won't recommend, Very rude and unprofessional. I called to schedule an appointment for an annual maintenance on my boiler and i got a call back from mike. I gave mike the model for my boiler and My request was to confirm that they are familiar with this type of boiler and that they follow the manufacturer's required maintenance as I read it in the manual. Mike refused to provide details and explanation of the service they perform or what's included in the maintenance tuneup. His argument was that he won't divulge confident information, but at the same time, how can I pay for a service if I have no clue what's being done to the boiler. All he said is that we will follow the manufacturers recommendations, and it was up to me to know what it meant. This just makes me believe that they either don't know or not professional enough to explain to customers the type of service they provide. Either way, I wouldn't want to work on my boiler with that attitude. Stay away!! read more

These guys are great. My ten gallon water heater started smelling like rotten eggs and I called . Quick customer service. Put in a tankless heater (4 gallon) within a day and it's perfect ... great people read more

As a consumer we have all these contacts now to help us pick the right person for the right job, see work projects completed, but not in this case. I found pipe doctor on you tube with a video of showing an install of a boiler and how professionally done the work was. I was in the process of looking at the service contracts they provide which i needed an hvac contract. I wasn't fully ready to commit yet til i checked on what was covered. I was unhappy with the install of my condensate neutralizer on my boiler from my previous contractor so i reached out to pipe doctor cause they seemed to do good work and i was looking to go with them on a service contract anyway only to get into a speedy conversation trying to sell me on a service contract instead of fixing my concern. Or just say you are to busy for small jobs like this right now. I know it's the busy season i am in construction and understand. Be thankful your busy instead of your head swelling up. Now "I'm telling it like it is" you could've handled that phone call a little more professional. Definitely don't want you in my house. Sorry but people need to hear about things like this. read more