We have lived in our house for fifty years, about three blocks from your Merrick Road business. It's amazing that we never thought to call you. Thank you so much for sending CHRIS to our home for today's plumbing work. What a terrific job he did... quick, efficient, clean, informative. And he's a such a great representative of Cilento! Pleasant, attentive... a super guy! Through him, you've made a new customer for all our future plumbing needs. read more

I recently needed plumbing work and chose Cilento Pipeline Plumbing after seeing all the positive reviews online. I'm glad I did, because my experience with them was excellent from start to finish. Bruce, Chris, and Mr. Cilento were very professional, patient, and accommodating throughout the entire job. I have a Navien boiler, which is efficient but also very sensitive and requires special training to service correctly. They clearly knew what they were doing and were well trained on this type of boiler. My boiler had several issues going on at once, and they stuck with it until they found the problem and repaired it properly. They also took the time to answer all of my questions without any annoyance, and they gave me helpful information about my plumbing and boiler so I can better understand it going forward. Based on my experience, I would definitely recommend Cilento Pipeline Plumbing to anyone who is looking for skilled, master plumbers who are both knowledgeable and respectful. read more

Excellent workers and job completely done in one day. John and his crew are very knowledgeable. I highly recommend them. Cindy R. read more

Called Cilento on a Thursday for a rusted heating pipe. Friday afternoon someone was here to look at the pipe and give a ballpark estimate. I agreed and they sent two workers here first thing Monday morning to do the job. Work was completed quickly enough and the area was cleaned afterwards. I would recommend Cilento and would call on them again if needed. read more

We've been working with the plumbers at Cilento for a number of years, so this review is way overdue. They recently put in a new water heater, for which we needed a permit. As part of this job, we also needed a chimney liner. We had to be in contact with the owner, John, who was extremely pleasant and helpful. The job was done perfectly and neatly. The workers made sure to cover floor areas and cleaned up so well. They were respectful and easy to work with. We passed inspection thankfully. Great job done! read more

I have never used them before but went by the reviews and they totally lived up to their excellent reviews. Came within a few hours of calling them, gentleman was wearing a mask and very nice. John, the owner came back the next day. It's a pleasure to do business with nice, trustworthy people. Now I can say, I have a plumber and heating company I use! read more

I've had Cilento Plumbing at my house for several different issues. They are VERY professional and courteous. I highly recommend them for any and all plumbing needs read more

We have been using Cilento Plumbing for about 7 years for maintenance on our tankless boiler/heating system. They are always accommodating, prompt, polite and now during Covid, sensitive to protocols. Bruce has done our service and is wonderful. Recently Bruce was unable to make an appointment so the owner personally came to complete a repair when the necessary parts came in. THAT'S SERVICE you don't usually get! I have no reservations in giving an exceptional recommendation to Cilento Plumbing. read more

Very nice and helpful. John genuinely wants to help get the right solution and is quick to respond. The times I called he always answered even on a weekend which is very helpful when you need to figure out how to resolve an issue asap! read more

John and his team did a great job, as usual. Fast, professional and expedient service. Always our go-to guys for plumbing needs at our Long Beach property. read more

Great service. John and Bruce know their stuff. Highly recommend. Office staff also very courteous and professional

Just wanted to put a shout out to Cilento Plumbing. We had a problem amongst this covid19 pandemic and Cilento Plumbing was amazing. Very courteous and understanding and quickly resolved our problem. The owner John was truly amazing and such a nice guy. I highly recommend Cilento Plumbing. I will recommend them to anyone in search of a plumber. Thank you John for all your help, truly appreciated. read more

I had a recent installation of a shower base. They were on time professional did a great job. John personally inspected the job before completion and ensured all was done to his satisfaction. Bill and Ethan did the install and they were excellent I highly recommend this company read more

I called them twice this year. Once for a leaking pipe that another company told me would cost $7,000 for their misdiagnosis of the problem. Cilento found the problem was a loose bolt that only needed tightening between the riser and the main waterline. I was more than ecstatic to pay $150 since plumbers are paid by the hour. There was no erosion of the main waterline. The other call was for my boiler. A box on my gas boiler needed to be changed. I find their plumbers to be knowledgeable, efficient, fast, and businesslike, and their prices are reasonable. I found them through posts in nextdoorneighbors. com. Thank you, Cilento! read more

After our former plumber failed to fix our bathroom radiant floor after a couple of visits, I found Cilento Pipeline on Yelp and scheduled an appointment with Rachel who was very nice and polite. Technician Bruce arrived right on time (a rarity in my experience), quickly diagnosed the problem, gave us a reasonable price, and did the work in about an hour. Now our floor heats up without a problem. Also Bruce pointed out some issues with our boiler that we can get fixed under our oil company service contract. Great service, highly recommended! read more

Recommended by a friend who is a general contractor. This was a big job replacing all plumbing under the house in a low, dark, cramped crawl space as well as rehanging the gas lines. The plumbers, John, Daniel, and crew are extremely professional, friendly, address concerns and questions quickly and kept dirt and disruption to a minimum (huge for us)! As a homeowner I wanted to learn how to keep calls to a minimum and Danial taught me how to replace my water filter. When you call the office the receptionist is also very friendly and professional and gets back to you quickly. I would highly recommend this company. I will certainly use them for any future projects. Thanks! read more

After Hurricane Sandy I put up a Baxi Luna tankless Boiler to replace the traditional one I lost in the storm. Well after 2 years the machine started to have problems. I called them, on a friends recommendation and they came almost immediately and knew exactly what was wrong with it. They fixed it. Of course being a practically new machine I was disappointed that I needed $1100 worth of work but being that said, not many plumbers after the storm knew all that much about the water quality in LB being so poor and that filters were needed in order to protect the machine. I highly recommend this company for all your plumbing needs. read more

Cilento Pipeline has been my go-to for five years now and have always received prompt and excellent service. John, the owner, along with his technicians Mac and Prince have successfully tackled and resolved both major and minor issues for me. Extremely competent and courteous staff and that includes Marsha and Margaret in the front office. Don't hesitate to call if you have a plumbing problem; you won't be disappointed. read more

Bruce the plumber came on time ..fixed the issues and was courteous and neat! I would use again!

This is a great company. We had an issue today and got an appointment right away. In about five minutes the issue was fixed without charging us and arm and a leg. We've used Cilento in the past and the experience is always pleasant and professional. John comes to your house with a smile and ready to make the customer happy. A few years ago, on a Sunday, we woke up to a freezing house. Something was wrong. When we called, we showed John our burner via smart phone and he did some trouble shooting and we had heat!! These are the plumbers YOU WANT!! read more

Just wow. I met with the owner John for a late night quote on a Friday. We lost hot water and heating. Found him online and his website easy to navigate. Very straight forward guy. Explained what I wanted. We discussed different scenarios. Very knowledgeable and we hired him on the spot. 4 days later he sent what seemed to be a small army of workers. They gutted my old system and installed a HE boiler and water tank and house water filter. And got it done in one day. He stayed over an hour after his crew completed the install, wiping down everything including valves and triple checking their work. That was impressive. Attention to detail was exceptional. I know it sounds like a lovefest, but he exceeded my expectations. His crew was professional and attentive to Covid restrictions. I cannot say enough about John and his company. I know that he has a lot of commercial accounts but at no point did I ever feel like I wasn't too small of a job for him to work on. Thank you tremendously to Cilento Pipeline for the amazing job. read more

Had an emergency with my hot water heater and gave Cilento Pipeline Plumbing a call. The absolute best ever! Extremely reliable and trustworthy. The owner, John, was very polite and professional and offered great service. read more

18 years ago I had radiant heat installed in my back room it worked fine up until two years ago. So I called pipeline they initially installed it Bruce was the technician, he came and he was baffled so for two days they bleed it Replace mixing valve which I replace six months prior, they replaced two circulator pumps which one was fine he gave me a bill for $1800 and the problem was never solved. They told me I needed a water filtration system which was another $900 maybe more, so now for the last two years I have no heat until this fall in which I contacted a radiant heat plumbing company who came and fix the issue which was a check valve in the circulator pump, he removed it and now the circulator could push water through the system. Well it works with a simple little piece of plastic removed which they said I didn't need because it was in the mixing valve Bruce should've known this but now they rather bill me for two days . Before giving your money to a company that doesn't stand by their work I would definitely call somebody else. read more

I called Cilento because I needed someone to check out my dryer exhaust and some other water issues. Scheduling the appointment was simple and staff was very friendly over the phone. Billy showed up on time and understood my issues. He explained why it was happening and what needed to be done to correct the problems. I really appreciated that Billy provided quotes and suggested what get fixed today and what could wait. He finished the work within 2 hours and the work came out beautifully. He had to drill a hole in my house and it really looks good now. I will definitely call Cilento in the future to complete the other work that wasn't such a priority today. Thank you, Cilento and Billy. read more

We hired John and his company to run gas into our newly purchased home in RVC as we wanted to upgrade to gas cooking and clothes drying. What a fabulous team of employees John has put together and it is obvious that great leadership and attention to customer courtesy and satisfaction come from the top. Rich installed the gas line into our home last week and was excellent and very efficient. Then, when we received our gas stove, the installer who we believe was named Bruce, again, was here when he said he would be and worked quickly to get the job done. We had a small issue with a stove connection and we thought we might have a short delay, but John ensured that the job was done by the end of the day. And finally, today, Favio was here to help install the gas line into our new clothes dryer just after it was delivered. From beginning to end, the entire process was handled efficiently, safely and with great customer service. We have utilized MANY companies over the many years we have owned homes in the area and we highly recommend John Cilento and his professional team! As someone wrote in an earlier review, it is real pleasure to do business with great, personable and trustworthy people. We are so pleased with the job they did! read more

John and his guys at Cilento Pipeline are honest, trustworthy and professional. He is always available and ready to help you in the time of need. I use them for all my plumbing needs and they come super fast to solve any issue I have ever had. I would recommend them 100%, they won't let you down! read more

I feel obligated to write a review on Cilento Pipeline. I called last week during the deep freeze and thought our pipes were frozen in the bathroom. I called at 1pm and explained to Brook our problem. She said someone would be at our house by 4pm. Low and behold, the owner John was at our house at 4pm. John was able to analyze the problem, buy the piece that was needed and had everything repaired in 2 hours. John was right on with the problem. He was personable and very fair. We have been using another plumber in our area for our conversion to gas but I will never go back. Cilento Pipeline is the go to plumber for any of your needs. I can not thank them enough for their customer service form the time I made first contact with Brook in the office until the problem was resolved by John. Thank you guys ! We plan on using John for all our future work ! read more

I had a terrible installation of a wall-hung boiler by another company. I called this company on the recommendation of the authorized dealer. I was very impressed with the professionalism of the technician, Bruce, as well as the office staff. I have never before had a plumber come early for an appointment. The owner of the company actually spoke to me on the telephone and went above and beyond to help me fix the poor installation that I had done by another company. If you own a home, you know that you are not looking for low prices, you want good, secure service at a fair price. And you want to be treated fairly. That is the reason I have recommended this company to my neighbors. They have a great deal of experience with homes on Long Island. Their technicians have obviously been working for the company a good while. I feel relief to know that when I have a plumbing issue, I can call them. They will come when they say they will come, they will fix the problem to a higher standard than most and they will leave your place tidy. The bill will be what you were expecting. Call them, that is what you will get. No monkey business! read more