L Richards plumbing repaired a radiator heater issue when call in emergency. Great job!read more

L Richards Plumbing was a great company to work with. They were the second out of three companies…read morewe consulted for the job. Our decision was made based on Gale who provided me with great customer service by answering my questions and concerns with such professionalism and patience. She had someone at our house within the hour to assess the situation at hand. That, someone, was Kenny. He assessed the situation and advised us that someone will contact us with a price. I honestly thought the leaks we had from our bathroom through the kitchen ceiling (already made holes in our ceiling) were going to cost us both our arms and legs. Gale called us back with a very reasonable and fair price for the work to be done. Which was to find the leaks, repair them and replace both our toilet and vanity. We agreed on the set price and scheduled for work to start the next day. Kenny showed up bright and early and on time with a mask on. He wore it at all times. He did all the purchases of materials needed, breakdown, repairs, and installations. What I was most worried about was the mess that I would have to deal with afterward. There was nothing much for us to do but to sweep a second time, wipe down, and mop because he cleaned up after himself, took out all the garbage, and took everything with him. That's including the old toilet and vanity plus the boxes the new ones came in. We were so impressed by that because the other companies told us we would be responsible for all of that. After the work was done, he advised us to call in immediately if we saw or heard any leaks. The only call I had to make was a "Thank you" one. I don't know about anyone else but from beginning to the end it was an amazing experience and a job very well done! We highly recommend their services to all and anyone we know! Thank you very much Gale and Kenny at L Richards Plumbing & Heating! If we ever need you again we will definitely give you a call.

I just wanted to say how pleased I was with the installation of my new gas hot water heater this…read moreweek. Mr Pipe are professionals and give great service and the workers are knowledgeable and know what they are doing. They also did my generac and if I have any future projects they are who I am going to use. Give them a try I guarantee you won't be disappointed.

I want to thank Anthony for his exceptional service today. He left our home spotless, he was…read moreefficient with his time, knowledgeable in his craft & was extremely patient when answering any of my questions. You are an asset to your company! We are looking forward to our new heating system. Thanks again!

After a mis-communication by the office, a plumber came to replace my steam valve. He needed to…read moreremove the PTAC to do this, and got a colleague to come over. He also noticed (and the super told him) the steam trap needed to be replaced. Pleasant, efficient. All done in one day even though he had to go out to get a part. Two things: the office should tell you they charge extra for credit card but no fee for debit. Other is they should ask customer to send a photo so they can see if they need another person before they come out.

We hired A Real Good Plumber (Paul Shay) in July 2026 under a signed $4,000 contract to restore gas…read moreservice to our three-family building in the Bronx - a building sitting without gas, with tenants displaced. The signed contract required a $2,000 "startup payment," which we paid, and included filing the required LAA with the NYC Dept. of Buildings, which he confirmed in writing would be filed within five business days. Twenty-nine days later, the LAA was never filed. Instead, after a site visit, he sent new contracts nearly tripling the price - then claimed the new price was "in addition to" the signed contract, and finally claimed our $2,000 startup payment was actually a "site visit fee," something that appears nowhere in any document he wrote. We terminated for non-performance and demanded the refund; as of this review it has not been returned. Every claim in this review is supported by the signed contract, payment records, and his own emails. Homeowners in urgent situations: get every commitment in writing and watch for re-pricing after the deposit.

We have lived in our house for fifty years, about three blocks from your Merrick Road business…read more It's amazing that we never thought to call you. Thank you so much for sending CHRIS to our home for today's plumbing work. What a terrific job he did... quick, efficient, clean, informative. And he's a such a great representative of Cilento! Pleasant, attentive... a super guy! Through him, you've made a new customer for all our future plumbing needs.

I recently needed plumbing work and chose Cilento Pipeline Plumbing after seeing all the positive…read morereviews online. I'm glad I did, because my experience with them was excellent from start to finish. Bruce, Chris, and Mr. Cilento were very professional, patient, and accommodating throughout the entire job. I have a Navien boiler, which is efficient but also very sensitive and requires special training to service correctly. They clearly knew what they were doing and were well trained on this type of boiler. My boiler had several issues going on at once, and they stuck with it until they found the problem and repaired it properly. They also took the time to answer all of my questions without any annoyance, and they gave me helpful information about my plumbing and boiler so I can better understand it going forward. Based on my experience, I would definitely recommend Cilento Pipeline Plumbing to anyone who is looking for skilled, master plumbers who are both knowledgeable and respectful.

I actually had no intention of leaving a review, just came here to confirm my suspicions, though…read morenow I feel I should weigh in given the other negative experiences (and the plumber's baffling response to Erin B.). Agree with the concept of grifting. I paid this plumber thousands of dollars to do basic plumbing work in our new co-op, and knew I was being vastly overcharged but did it because he was known to our contractor and building. But here's the RUB: As part of the work, we had the plumber install a water line for an icemaker, and another completely shady outlet, AJ Madison, delivered the wrong refrigerator -- meaning the day BEK Plumbing was finishing work in the kitchen, no icemaker could be installed. Fast forward six weeks -- we finally get the correct refrigerator delivered, and just to come back and finish the work we'd paid for, BEK/Dzema wanted $550. TO HOOK UP AN ICE LINE THAT WE'D PAID HIM FOR. It's so egregious it's almost funny. We were left in the lurch with the wrong refrigerator and he wanted to FURTHER PROFIT off our hardship. Meantime, the dishwasher he installed leaks and doesn't work properly, but in a MILLION YEARS I'd never let this grifter back into our apartment. Clearly with these "business" practices and lack of ethics he's struggling -- and he should. Constantly trying to cheat people catches up with you eventually.

I would not recommend working with Jack Bek…read more I needed a shower cartridge replaced, and the experience was frustrating from start to finish. He cancelled on me twice with next to no communication. When I was able to reach him by phone, he was argumentative and dismissive. I came away feeling that my job was an inconvenience and far less important than the other projects he had going on. After repeated delays and ignored phone calls, I finally told my superintendent that I was no longer interested in working with Jack and would find someone else. Ironically he became available within the hour. What made the experience especially disappointing is that I had hired him for a kitchen plumbing job the year before. I expected a returning customer to be treated with at least a basic level of professionalism and respect, but that wasn't my experience. Poor communication, unreliable scheduling, inflated pricing, and an unprofessional attitude. I would recommend looking elsewhere.

Kevin replaced our gas fired water heater after the Hurricane IDA Flooding Rains into my basement!…read more Kevin did an excellent job in diagnosing problem, fixing the problem components and fully testing the repair! The family was excited to take a hot bath and shower again! I highly recommend Kevin Brabazon and his team in fixing my plumbing problems in a timely manner!

OLD house,lotsa plumbing to be done. Saved my life, and for…read moreme his calm demeanor and wonderful way made what was done so far much less of a trauma. his lovely wife makes the appointments. plumbers are hard to find, very busy! he's very reliable.

Plumber came very quickly. Quoted a fair price and held to it despite the job being much harder…read morethan expected. Very pleasant to deal with, and got the job done very professionally. Tested to make sure everything was in working order. Highly recommended. Flushing NY 11367

Came last minute in the night on December 23rd to fix a broken pipe. Can't ask for much more from a…read moreplumber!

Steve is the best! After I explained the problem (clogged kitchen sink), he had me text over…read morepictures of the sink underneath so he'd know exactly the equipment to bring. He and his assistant John arrived on time, even had the courtesy to give me an ETA en route. He took the time to explain things as he went. He is very knowledgeable and seems the type to do things right the first time. His rates are also reasonable, gave me an estimate right from the start so there was no surprises. Highly recommend.

I called Steve with an emergency situation. He came promptly and knew exactly what had to be…read moredone.this was not an easy job and he calmed me and tod me it would get done.he got the job done and the cleanup was meticulous. I would highly recommend him for quality and honest price.