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DWP HVAC-R SERVICE

4.7 (104 reviews)
Closed 9:00 am - 9:00 pm

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Response time

20 minutes

Response rate

100%

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Services - DWP HVAC-R SERVICE

Building energy audit

HVAC installation or replacement

HVAC system repair

3 More Services

HVAC system maintenance

Water heater installation

Water heater repair

DWP HVAC-R SERVICE Photos

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10 months ago

Another great job saving us. This man is amazing. Can't thank you enough David. Highly recommend.

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Ask the Community - DWP HVAC-R SERVICE

Review Highlights - DWP HVAC-R SERVICE

David came to my home three times and spent a total of six hours troubleshooting.

Mentioned in 89 reviews

Read more highlights

Amerikhomes Heating & AC

Amerikhomes Heating & AC

(111 reviews)

Jamaica

I renovated my home and decided I didn't want a steam boiler and individual large air conditioners…read morealong with steam radiators for heat but still needed both Heat and Cooling. I contacted Amerikhomes and made an appointment for Leon to swing by to get an opinion on a new system. He came on time and recommended a mini split system as the solution which would be my primary source for both heating and cooling. We agreed on a system and moved forward with the installation. He ran the piping/wiring and drainage for the units in each room but didn't mount the units until the sheetrock was up. Once the sheetrock was up, he mounted the units and brazed the piping. He advised fittings was not the way to go because as time passes, it may produce a leak and because all the piping is inside the wall, it'll be very difficult to get to whereas brazing is more a permanent connection so he sealed each location via brazing. This was not a 1 time visit. The installation required a multitude of visits to complete. Once everything was installed and ready to be powered on, we went ahead and briefly tested it. The A/C was blowing ice cold and the Heat was nice and warm. No issues during the summer with the A/C but when winter came, a serious problem started to occur. In heat mode, the defrost came on which in itself is not unusual but what was is the fact that it would not turn off. The defrost cycle continued to run to the point where the inside units would start building up frost and ice and the only way for the unit to start heating up again was if you turned off all the indoor units and turned them back on. I contacted Leon to inform him and he couldn't find any issues with his work and that it has to be the unit. Justifiably, he will have to charge me to troubleshoot the unit to pinpoint the problem. For months, Leon and the vendor went back and fourth pointing out the possible causes for the issue but the vendor continued blaming Leon's work and Leon kept explaining that the issue was with the unit so they would not pay him to troubleshoot the unit itself. At this point, we were at the "tail end" of winter and ended up putting up with powering down all the units and powering them back on when the defrost issue started. It took months back and fourth with the vendor and manufacturer that winter had already passed and heat was no longer needed. Towards the end of summer I decided to take matters into my own hands and go based on what Leon mentioned to me being possible causes. he told me that it could be one of 3 things. Either a bad thermistor, a bad controller board or not enough Freon. Well, I know the charge was good because Leon had tested the unit countless times in front of me and the PSI was the same each time. I started with the cheapest item which was to purchase 3 thermistors. Tested each new thermistor and swapped them out. Upon testing the old ones, I found them to be functioning correctly but decided to leave the new ones in place anyways. Well... If the Thermistors were good and the PSI was within range, then the only other item according to Leon is the Controller board but would have to pay out of pocket since the manufacturer would not take responsibility and would charge me $678.00 for the controller. Keep in mind that i already spent thousands on the unit and the installation just to spend spend loads more on an expensive part for a brand new unit less than 1 year old. I refuse to further fund the manufacturer and decided to get the part on my own. I found a controller board from china for less than half the cost the manufacturer charged me. The part arrived ~ 3 weeks after I purchased it and went ahead that same day to swap it out. I took pictures of each part to make sure I put everything in the right place once disassembled. Long story short, I completed the swap. Also had to "de-bug" the system for it to recognize the indoor units. The whole process took me a good 3 hours. It was not cold enough to test because the temps outside were in the mid 60's so I had to wait until it got colder to turn the heat on. 3 weeks have passed where the heat needed to be used and finally started using the heater. After crossing my fingers, the unit, after 4 hours of being ran went into defrost (as it should) but came out of it as it supposed to do. It has been 3 months and not a single time did the defrost get stuck. LEON WAS RIGHT! Despite not charging me for the work/advice, he gave me the information to figure out what the problems could be. I have to say Leon was excessively patient during this whole headache and charged me not a penny more than the cost for the installation. Most installers would have said "everything on my end is good. Good luck dealing with the manufacturer" but Leon stuck around through the rough patches. He is fair on price, knowledgeable and patient. I will always use him for future reference anything HVAC related... I advise/recommend you to do the same.

Excellent service. He was the only one that message back with pricing and time availability. When I…read morecalled to schedule, I explained what was wrong with my boiler and again explained to me his pricing and he said he should be able to fix it in a reasonable amount of time. He asked if I had any heat and I said "no" and he said he would be able to come later in the evening which was beyond his business hours. He said he would call when he was on his way and once he got here he went straight to work. Very knowledgeable and has a pleasant demeanor as well as decent pricing.

DWP HVAC-R SERVICE - hvac - Updated May 2026

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