I left them a message on a Tuesday morning. I quickly received a return call and inquired about…read moretheir protocol and rates. They asked me to send a video of my problem and they would waive any assessment fee. After they received my video they quickly returned with an estimate of $300 to $400. Considering they really couldn't fully evaluate the problem without seeing it up close I agreed. They gave me an appointment for early the next day with a one hour window. They called 20 minutes before they arrived Promptly within the planned time. They diagnosed a PVC pipe that came unsealed from the trash disposal, this loose connection was causing the leak. He repaired it and then called Sal to assess a revised fee. They charged me $225 which considering their professionalism was fair and reasonable. I would most definitely use them again and I would recommend their services to anyone in need of plumbing in this area. As someone who has used professional services in multiple states for construction I found this company to be a straight shooter. If you're looking for a bargain you're barking up the wrong tree here. Pay a fair fee for a fair service. Sal Trippi has earned my trust.

Mario, a plumber from the company, is very knowledgeable, reliable, and professional. I highly…read morerecommend him and the firm to anyone who encounters a similar issue as mine. The issue: Water stops flowing from the kitchen sink, and dishwasher drainage backs up into the sink. It is a 15-year-old condo unit; this is the first time the waste pipe has been completely clogged. I tried baking soda and vinegar, but it didn't work. I also detached U-pipe and cleaned it but didn't work. So I needed professional service. How it worked: About 90 minutes after leaving the message, I received a phone call from Mario, the plumber. In another 45 minutes, he is at our doorstep with a drain snake. After the first cleaning, the situation remains. He explained that the issue might be happening too deep, in which case I needed to call a different service, but to make sure, he tried again. In the second attempt, it looked more difficult to send a snake head inside the pipe but I guess it is because the head is hitting the exact place the issue is happening. This time, it worked. After reconnecting the pipes carefully, he cleaned up professionally.

Easy to schedule a repair appointment. The guy who came over was so respectful that he took off his…read moreshoes when he came inside my home. Did some work repairing my sink and the bill was sent to my phone so I didn't have to worry about paying him in cash. Since they handle lots of other work I plan to use them again in the future.

I talked to a Robert and he was able to come over the next day to look at my broken shower and…read morethen, he disappeared. My house is over 100 years old with lots of things constantly breaking down so I reached out on Yelp for help. From their pics, RHS seemed to know their stuff so I decided to go with them. It was disappointing that Robert decided to be MIA after the viewing and ignored my texts.

We would happily call them again for any water heater problems. Patrick arrived on time, was…read moreprofessional, and pleasant to deal with. He answered our questions and fixed our problem.

A new water heater was installed within five hours of us making the first call. Thank god we have…read morewater now. Thank you!!!

Justin did a wonderful job replacing our kitchen faucet and shutoff valves. He was very…read moreprofessional, knowledgeable, and efficient throughout the whole process. Everything was completed neatly and works perfectly now. Really appreciate his great work and professionalism. Highly recommend!

I had a leaking toilet emergency in Jersey City this morning and called Roto-Rooter because I was…read morecompletely out of my depth and needed professional help. I explained multiple times that I'm a renter, that I was panicking a bit, and that I genuinely did not know what to do. Instead of helping, the woman on the phone told me they wouldn't be able to assist because I'm a renter and because my building has maintenance/property management. She even incorrectly told me "that's what your lease says," which was not true. My property manager had already told me I could handle the repair and deduct the cost from rent. What frustrates me most is what happened next: I called Dr. Drip Plumbing & Heating, and the VERY FIRST thing they did was calmly explain how to shut off the water to stop the leak immediately. Roto-Rooter never once mentioned this -- despite knowing I had no idea what I was doing and that water was actively leaking. That basic advice could have saved me a lot of stress in the moment. It really felt like Roto-Rooter only cared whether they were getting paid, not whether a stressed customer actually needed help. Meanwhile, Dr. Drip Plumbing & Heating immediately treated me like a human being and helped me solve the immediate problem before anything else. If you're in Jersey City, I'd strongly recommend supporting a smaller local company that actually cares about people.

Truly ridiculous, unprofessional company. I called over the phone to ask if they could come to fix…read morea clog. I shared that I was having low water flow in my toilet as well and thus experiencing frequent clogs. I'd ask if they can both unclog the toilet and to evaluate my toilet to see what the problem is. When I called, they gave a quote for 20 mins which was way faster than I expected! Nevertheless, they were late, taking an hour to come. That alone isn't the problem but without clear communication, it makes planning difficult. He did text that he was 18 mins away, 20 mins into the wait. And by that time, he was 20 mins late from that estimate. He came into my apt and QUICKLY fixed the clog with a drain auger (?). It seriously took 1 minute. I asked him if he could then take a look at my toilet as well to see WHY I keep having this problem. He takes one look at it and says you need an ENTIRELY NEW TOILET and quoted me $600. He didn't look at the tank, do any sort of inspection. I said wow that seems extreme to have to replace the whole toilet, you haven't even taken a look. He said he knows these sorts of toilets and that I'd need a new one. I asked him to send me a quote so I could share with my landlord. Never received the quote! He charged me $150! I get that is the service fee but I don't think that's fair for 1 min of work and not even taking the time to inspect the toilet to see what could be wrong with it. Asked another plumber to check out my toilet. They replaced some parts and now it's flushing appropriately. They had much better prices and better professionalism. Please don't waste your money on this company.

I needed a shower cartridge replacement. I spoke with Udi and he was very professional and…read moreefficient. They charged me a reasonable price and I am very happy with the service. Will definitely use them in the future if I have a need of plumber. Maria

Have used this company several times over the last 10 years or so. Eddie and his team is very…read moreresponsive, professional, efficient and fairly priced compared to some other quotes I've received. He's fixed my toilet and shower faucets without needing an in person paid estimation. Definitely recommended!!

Eddie was excellent and completed two seperate jobs (shower valve replacement, and boiler…read moreconnection repair) smoothy and without any issues.

Prompt communication. Shows up quickly and on time. Reasonable prices. Explains issues clearly…read more Great service overall.

These guys are the best. I had a new hot water heater and Pressure Reducing Valve installed by…read moreAustin and his partner. Austin did an outstanding job. Fabian, the owner, is a very honest and genuine person. He delivered everything that he said he would. Thank you!

Oct.2025: Service Requested: Repair Leaky rusting Furnace pipe, replace leaking basement slop sink…read moretrap pipe, repair outdoor water faucet * Excellent Service, provided detailed work plan, kept me informed via Calls, Text and E-mails, Arrived on time. Evaluated what I need right now and what I can fix later. Technicians cleaned up after they finished. Prompt Billing, I will definitely hire them for my future major furnace replacement job. Special Note: The OTHER "Like Named" Plumbing company Ignored my service request.

I dont need a plumber every day... but when I do, Guarini is the only one I would use or recommend…read more These guys are great. Today I had banging noises in my furnace, I called them, they were there before their estimate, took care of the situation, and were out in a little over an hour. Chris was great, he explained what he was planning to do and what he thought the problem was, and sure enough, fixed it right away. I have only great words and recommendations for this Plumbing and heating company.... I have used them on an off for over 18 years. They are the best you can get in Jersey City!