I would like to start this review by acknowledging Town Fair Tire the company as a whole. I found the exact tires I wanted online for a much lower price than TFT had advertised, and they beat the competition by taking about $50 off per tire, that was a huge savings. The staff at the Middletown, CT location were very accommodating when I requested to have my appointment moved up 3 days early making the process of dropping my vehicle off incredibly convenient for me. I would like to specifically acknowledge the Assistant Manager Mustafa for his assistance with an issue regarding the keyed lug nut lock. I had purchased the vehicle, a 2010 4Runner Trail, missing 3 of the 4 keyed lug nuts and no lug key. I assumed it would not be an issue thinking they must experience this issue time to time. They did not have the correct lug key to remove the one remaining nut. Technicians Chase and Joe went above and beyond to remove the stuck nut while Mustafa and I mulled over my options. With great success they were able to get the nut off and get the job done, on time and with no unexpected costs (other than buying 4 new nuts to replace the missing ones). All in all it was a great tire buying experience and just another reason I have been a loyal Town Fair Tire customer for the past 25 years. Thank you Mustafa, Chase, and Joe for an incredible job and exemplary work ethic. read more

Although the tires were mounted and balanced. They were incorrectly filled. Psi was low. The guys at the front were a joke. One guy just stared at me. Couldn't even say how can I help you or I'll be with you in a minute. Nope just stared at me with his stoner eyes. He was more interested in the tv. He actually put on pulp fiction complete with all the expletives. Went there to get semi inexpensive tires. And there was a rebate deal with the ones I picked. Yet they keep denying my claim for the rebate with no explanation. When my car was done I went to the desk to check out. But there was no one there. I did laps around the showroom to find someone. I found 2 guys in an office. I knocked on the door and said I would like to check out. I was told I am in a meeting someone will be with you shortly. I guess the meeting was more important than your customers. I mean without them you wouldn't have a job. Now a days nobody cares. It used to be all about customer service. I went there previously for a slow leaking tire. Which was "repaired" only to start leaking 2 weeks after. I dont know where all the 4 star reviewers on their site went. But it wasn't here. Never again. read more

I made an appointment for an 11:00 front end alignment. I was reassured the truck would be taken in shortly for service. I walked across the street to wait at a nearby restaurant. After an hour I noticed my truck was still parked where I left it. I walked back to Town Fair and requested my key back. I was again told it would be taken in shortly for service and the service man thought it would my truck would be next. Having already called an auto service near by, I left. Five minutes later, I pulled into the second auto place and as promised, my truck was immediately taken in for service. Town Fair Tire has poor customer service. The customer's time is clearly not important to them. No need to go to Town Fair with Firestone right next door offering excellent service along with excellent customer service. read more

Mustafa took care of me this morning replacing the OEM Bridgestones on our 2017 Outback. The service included 4 wheel alignment and took ~ 1.5 hours. Rolled out of the parking lot on 4 new Continental CrossContact LX25's! read more

Town Fair Tire - Continental CrossContact LX25 - Tires Near Me - Middletown, Connecticut

We were in New England for a vacation when we developed a slow leak that became a flat. The first place we went to completely missed the leak, refilled the tire, and sent us on our way. When the problem resurfaced, the next morning, we called Town Fair. Tyler took great care of us, with service that was friendly, efficient, and honest. He appreciated that we didn't want to spend our vacation waiting around for a new tire, and he did everything possible to ensure that our wait time was minimal. Hopefully we won't need to return, but if the need arises, we would definitely choose Town Fair Tire. read more

It is only by the grace of GOD that I didn't get into an accident after someone at Town fair tire didn't secure the lug nuts on my tires. My car was shaking and I took it to computer tune and lube and the guys were shocked! They said you are SO lucky!! So I will not be returning to this place to get give them anymore of my business. I have spent over $1,500 to almost die because of the staff was careless. read more

Middletown has been my "go to" place for quite some time. I have always been treated like a friend and the entire staff is always attentive to my needs. Kevin makes sure the wait time is minimal while juggling the many customers. The staff is always working hard and always answers any questions. E. H. read more

Horrible yahoo workers there. Went there to have 4 tires installed and they broke 2 of the tire studs. Won't be ever going there again.

I had a screw in my tire and didn't have an appointment til the next day. My tire kept losing air. I was totally afraid it would be flat the next day and I would have to call AAA to have them change my tire. Angel was amazing and asked me if I could be there in 15 minutes and he would store my car inside. When I got there he was so accommodating. Love them. read more

Town Fair Tire - Tires Near Me - Middletown, Connecticut

Had a wonderful experience yesterday 7/21/24 visiting Middletown Town Fair Tire thanks to Angel and Mustapha. I went in for a slow leak in two of my tires, Angel took care of me when I got there, and Mustapha checked me out. They both were cordial, pleasant, patient and informative not only with me but with everyone else I saw them attend to. These two gentlemen are the reason customers like myself always go back to Town Fair Tire ! Please give them a raise, these guys work really hard !! read more

Can't leave zero stars but I wish I could. Horrible horrible experience at this location. Waited over 2 hours, walked around plaza, came back. Come to find out my car was delayed, no one had an answer as to why. Finally found out, they lost my car key and no one could find it. When they finally found it, 2 and 1/2 hours later, they had NO answer as to why no one called me to tell me they lost the car key. Unbelievable. Don't come to this location, worst employees e read more

I went to Town Fair prior to Thanksgiving, because I had a slow leak on one of my rear tires. I had bought these tires at the Middletown, Connecticut location six years ago, and the staff here was able to look up my purchase, and my account. They took my car in to an evaluate it and discovered there was a nail on the inner sidewall. The location made it unrepairable. I then explored new tires (my current ones were also showing wear and some dry rot with 60k miles on them) and purchased the same brand I had on the car prior. Mustafa worked with me to find the tires I desired, and a good brand discount for the kind I chose. It took about an hour and a half to put on the new tires and they are perfect for my New England weather. I love the grip of the tires on the roads in our unpredictable weather.. The staff at this location is awesome and I specifically choose this location when I need anything to be done. I highly recommend. read more

I brought my car in for an alignment, and they charged me and did not do the alignment. I spoke with the front desk guy, and explained the situation with my vehicle. He told me he would check the rear alignment, and if he couldn't do it, he would contact me. He didn't tell me he didn't do the rear alignment until after I had paid. This is a shady business, do not bring your car here. read more

Still shocked at the terrible reviews. Every time I am in here, no one seems upset. Where are these people coming from?? On my most recent visits, I was helped by the manager, Brittany. She helped me pick out the best tires, and get rid of my terrible run flats, all for a great price! She was honest and helpful and even gave me a loaner tire to get around safely with until my new tires came in. I still wouldn't trust anyone but Town Fair Tire with my tire needs! read more

Mustafa was wonderful! I arrived shortly after they had closed, but he was more than helpful, kind and gracious to help me understand what was potentially going on with my tires, and he took the time to book an appointment for me. read more

I go to this location for all my services and they are very reliable and consistent. I usually will ask how long the wait time will be for my service and they give me a solid timeframe, nothing more or less than what I was told. Changing my appointment was easy, the representative over the phone was very helpful and quick with it. Highly suggest this location for your routine services! read more

I used to go here for tires in Middletown CT. on Washington St. so you'll know where not to go. This place caters to the ones buying rims and their friends that don't speak English. I had an appointment and they made me wait while 4 other people went ahead of Shelly. I was just getting a flat tire changed and it took all day. They even made me walk to find the tire that they lost near the dumpster. I told that boy he better put it on my car now, I aint playing. He did but I know them sware words in Spanish too. So I waited sweating from 8 a.m. to 5 p.m. for a time change that was free with the package when u buy tires. Rocky Hill Town fair is much better service and quality. When you have an appointment they don't keep u waiting. From now on I go to this one. Ever since the problems started in Middletown around 2018 and the change of staff and location a few doors down it went downhill and kept going down. Trust. read more

Bought Mastercraft touring tires.i love a smooth ride but with these tires car ran like a truck. Every bump I went over was felt. Sooo now I'm back for different tires have an appointment and it STILL GONNA BE 90 MINUTES OR MORE. This is my third time back it's an 45 minute ride each way plus time spent hear total for 3 times 8 maybe 9 hours .will shop local next time will save time and gas money. So this tire prices is not cheap read more

Mustafa was great. He fixed my tractor tire quickly and professionally. No job is too small for Townfair Tire.

Brought my car for a 9:30 appt. Didn't get done til after 1pm and they didn't even do everything they were supposed to. Waited another hour. Awful service! read more

started off really bad but then Mustafa saved the da. I've dealt with him before and from now on I will only deal with him. He is an example of what great customer service should be. read more

So glad I visited this Middletown Town Fair Tire to purchase new tires and have them mounted. All the employees with whom I interacted were polite, friendly, and respectful of covid-19 policies but Mustafa in particular stood out for providing excellent customer service. He made sure that products and services I was purchasing were best suited for me and my vehicle and was able to answer all my questions. I would highly recommend this TFT store to anyone in need of tires or any related services! read more

Town Fair used to offer more FREE services but those days are gone. Had to pay for a flat repair, sure it was discounted to $5 but still, was always free before. Waiting 2 hours for my vehicle to even get into the garage. Sure it's busy on Monday but I was told be out in 90 minutes. There are no apologies or excuses. I will never come here again, that's a promise. read more

Town Fair Tire - Sadly I've been here 3 times and considered a regular. You don't treat regulars like this. - Tires Near Me - Middletown, Connecticut

Took the day off for 4 new tires. Went to there site and picked out the tires. Selected, gave them 10 days in advance notice. My appointment was for 9am. Entered store, no one even acknowledged me for 10 minutes. One person was at counter and on phone. Person took my keys, looked at my truck for 5 minutes, came back and said load tires are not correct, you need these tires. Why did site give me the tires and say okay to go, Why did I get a call the day before from Brittany mentioning nothing about the tires, but said there front end alignment machine was down and need to cancel appointment. Bottom line, started off as a shit show, ended up me going across the street to FIRESTONE, gentlemen in less than 5 minutes had tire size and better price than Town Fair and truck in bay. What a shit show at Town Fair, completely unorganized and seems they want to bait and switch the consumer. I have tried several times to do business at Town Fair - always as issue. You wonder why the Middletown, CT has a rating of 2.5, which is not very good. Phil S read more

I was told to use Town Fair Tire for my poor tire that picked up a HUGE nail! On Monday I stopped in and they were sooooo crowded, but so helpful! Mustafa was patient and caring in every transaction/question that happened. On Tuesday I came back to have my tire put back on my car (I couldn't wait on Monday) and Brittany was awesome too! After 25 miles they want to check on your lug nuts so I stopped in on Wednesday and Ed was also helpful and cheerful. I'm very impressed with how friendly and transparent everyone on the team has been every day I've been in the store. Will definitely pop by for my 500 mile check-in and use them to pick the best tires for my car when it's time! read more

Well seeing all the negative reviews I now know why I received the service I received. Without getting to in depth the manager Brittney I found to be condescending rude and unprofessional. She seemed to have a chip on her shoulder or felt it was beneath her to appropriately deal with my concerns. Management must be "commissioned" based as she was eager to sell me a new tire have me pay and on to the next customer. They never contacted me when my car was done . Brittney passed me off to another staff member and when I got in the car all four of my tire were at a different psi . All done with this place !! read more

Brittany is amazing, great service and great work, would absolutely recommend to anyone for tires !!

I used to frequent the New Britain location but when I moved so did where I go for service. The Middletown location is great. I always get great service from one of the reps. My last two visits I was helped by Mustafa and Brittany. Both were professional and welcoming. The only reasons I did not give 5 stars was because 1. it took 2 hours to replace two tires. and 2. the tires that were replaced should have been good for a few more seasons but becasue the workers failed to rotate the tires on any of my past changeovers these wore down signifficantly faster than the rears. Forcing me to buy 2 new winter tires and pay for the labor all over again. read more

the slowest and most unorganized town fair tire ive ever been to! standing in line for 30 mins when i called three days prior to schedule an appointment! front desk agents didn't even have the decency to talk to customers about the wait time. we are standing in line looking at each other wondering whats going on!!!!!!!! finally got to talk to a front desk agent and still no answers!!! think twice before visiting this location! it sucks and so do the employees !!!!! read more

I've purchased tires and rims from town fair tire. I recently brought one of my friends in to get new wheels for her new car. The ones she wanted didn't fit quite right but even if they make a mistake, Brittany is there to fix everything! She is awesome and will take great care of you! Always a great help and won't let you leave unsatisfied! read more

Great service. All around they got my tires from the warehouse in good time, gave me a scheduled time to come in, and got the job done all in reasonable time. I ordered 35" tires so I expected a decent wait but they got it done very quickly. Overall not a bad experience at all, they just did not call be back one time, but they were certainly busy so I don't really blame the guy for forgetting. Overall: fantastic service, relatively short wait, and simple and smooth communication to get the job done. Would go again if I needed tires. read more

Poor service. 3-4 hour wait times. I would avoid this location. Would give 0 stars if possible.

UNPROFESSIONAL! 1. My seat was moved. For a less than 1 minute ride, there is zero reason to move a persons seat in their car! If the person is too big or too small to drive, they shouldn't be trusted with other peoples vehicles! 2. The water bottle in my car was thrown from its location. I keep a water bottle in the center console and it does not slip or fall out of place (ever!). It was thrown across the car and landed between the passenger door and seat! A stupid and unnecessary thing to do! 3. My dash temperature was changed to read Celsius! What on earth could be the reason to tamper with any of the gauges on my car? It makes me wonder what else was bothered for no reason! There was no reason to dis-respect my personal property like that! This incident reeks of unprofessional behavior! I will NEVER bring my care here again! I WILL tell everyone that I know about my horrible experience! read more

Go to ANY other location. It may take a little more time initially but you'll save time in the long run. Friday 10/23: I get front two tires replaced. They lose a wheel cap. In the shuffle of trying to find the wheel cap, the front desk guy forgets to give me a receipt. He says he'll get me a replacement by mid week next week. Ok - no big deal. Mistakes are made. Monday 10/26: I call and ask if the wheel cap has been ordered. Its a stock item at VW that can be ordered same day. Maybe they would have shown exemplary customer service and taken care of that on Saturday. Nope. Same front desk guy says, "Oh, we've been busy I forgot to order it. I'll try to get it to you by the end of the week." Ok - fine. I didn't lose my wheel cap, but whatever. Thursday 10/29: Call front desk guy. "Hey did you order the wheel cap?" He says, "Oh! I'm so glad you called. I didn't write down your contact information. I think I made a mistake collecting the VIN number. VW says it shows up as a faulty VIN (faulty?). 1) How don't you have my number. I got my tires replaced where you took my name, information and credit card. How many indian girls who drive red VW's show up in Middletown, CT? 2) Faulty? Maybe it shows the wrong part, but VIN number is valid. I press him to call VW again. I tell him to call Langen because I get my vehicle serviced there and I was there recently. And I even told him that I work nearby and can pick it up directly from the dealership. I call him back at the end of the day and ask "do they have it?" And he says "Oh, I tried to call a few times but they didn't answer. let me call back right now. I'll call you back in five minutes" He said he would call back in five minutes. Did he? Obviously not. I managed to drive there, shop at Staples and show up. He said the VW dealership wanted them to pick it up directly so they can charge their account. I said okay. He said they would pick it up in the morning. Great. I asked for the receipt I never got. Okay. Friday 10/30: Show up at 4:00PM. I'm here to pick up the wheel cap. "Oh, its not here" Why? Its because "they got busy." Its been a WEEK for a STOCK ITEM. His excuse "Its my fault. I forgot." Well, you've been forgetting all week and every goddamn step of the way. My time is valuable. read more

I got tires from them in Jan 2013, maybe even Feb. It is Sept 2014 and without driving anywhere but from Cromwell to Middletown for work and around town, I already needed new tires. I procrastinated. I needed them in Jan 2014, but held off as long as I could. I went into the store(after going to Portland Automotive in August and was told I really needed to stop messing around and get the tires). I spoke with a man named Danny. He told me that he would give me a hefty discount (50% off what I paid the last time around). I told him I would call back as I didn't have the money to make an order and needed to wait a few weeks for payday. I call back 3 weeks later and speak with him on the phone. He says he will be working on the day I made the appointment for and I could see him when I got there. That influenced the decision in the tires I purchased. I get there this past Saturday, and in my gut, I knew it wasn't going to work out as planned. Of course, Danny was sent home early because it was his last day in that store. He was going to another location. I was made to feel like a jerk because "it's his last day and he was going to watch his son play baseball." Like I am supposed to know he has a son who played baseball, and how dare I not feel bad that this man would have missed his son's game for helping me. (I am in customer service, I know this trick...) I didn't put up a fight at all, just simply told the man what was said. He didn't seem happy, but he did offer to honor the deal with a slightly lesser discount. But I needed the tires and it was very reasonable, and that is the only reason I am giving this place 2 stars. Not one person was friendly, offered to help me, or acknowledge me when I walked in. The men were waited on with laughs and cheerfulness. I realized after I left, I didn't even get an invoice! Needless to say, I should have listened to all my guy friends in the first place when they told me beware. After this set goes (which hopefully will not be in a year) I will not be back to buy tires again. read more

So my boyfriend and I purchased two tires and got an alignment for our car two weeks ago. So we spent around $350.. today my boyfriend got a flat tire, and it was one that we just purchased. There isn't a nail in the tire or anything but hey I get it shit happens. He went there today and was told that there is nothing that they can do about getting a new tire because he declined the warranty but regardless of that he JUST BOUGHT THE TIRES. So they say, oh we can definitely fix it though because there wasn't any damage to the inside wall of the tire. After sitting there for two hours, they come back out to tell him that they can't fix the tire, he needs a new one and another alignment. This is completely unexceptionable. I will never do business with this company again and will make sure I don't ever send anyone their way. read more

Horrible experience. Two hours to replace one tire. Waste of time and money. Customer service was slow and clueless. In my opinion, go anywhere else it can't be worse than town fair tire of Middletown Edit: My car is brand new and shouldn't have been any conflicts with TPMS sensors. read more

* I just learned Costco has the best tire deals and warrenty program, so worth the membership fee! Now on to New Britain, no appt needed!* Be sure to disregard any conversations had over phone, your speaking to a call center. I scheduled an appointment and discussed my very specific tire needs over the phone, showed up, not one of the tires discussed was in stock or available, and I was told they don't actually exist. While waiting for them to sort it out I witnessed another customer having an issue. I was visiting from out of state and wanted tires before heading home. I scheduled one of my last days hear to get tires, what a waste of time! Zero professionalism. I also noticed a big sign reminding customers they are not responsible for items left in the vehicle. Being my car is packed to the brim for the road trip home I'm relieved to have not been obligated to leave my vehicle with such an incompetent group. read more

If the owner of Town Fair Tire is reading this, let it be known that Brittany deserves a raise. I first came in because my tire popped and come to find out another one had two nails in it. Definitely a stressful and horrible thing to have happen to your precious car, but she made the process so easy and less overwhelming. Plus, her kind attitude was practically radiating off of her. read more

I had my tires changed here and had made an appointment weeks in advance. unfortunately it happened to be the day before a huge storm and was told that everyone was double booked so there would be a wait. The wait wasn't long and I got picked up by a ride since I was told it would be 2 hours and I'd receive a call/text when they're complete. I received no notification that it was done even after 2.5 hours. Turns out they had the wrong number and the store was closed at this point. My information was even "double checked" prior, however, the worker did not pay careful attention to catch the error when I confirmed my info. Thankfully someone was still working when I decided to stop by and check on my own after business hours. read more