Received excellent service at an affordable price. Recommended not to drive vehicle until repairs…read moreare complete.

DON'T TAKE YOUR CAR HERE THEY WILL NOT FIX YOUR CAR AND TAKE YOUR MONEY. I HAVE an A/C leak and put…read moredye in and charged it but could not find the leak. I have no way to lift the car for further diagnostics. I took it to them explained what was wrong to guy #1. Then I talked to Roy and explained what I needed. I then asked how long I will be without my car. They said they will get to it today. I left the car heard nothing back so at the end of the day called and Roy said they were running it and still looking for the leak and will give me a call first thing in the morning. I got no call the next day, so I call first thing on Monday to find out from guy #1 they did not even get to my car, so Roy lied to me. I asked for Roy they said he was not there and will be in later. Two hours later I get a call that they charged it but needed me to drive the car to find the leak and come back. What type of car clown repair shop is this. I just paid the money to get my car back from them. Stay away from this shop spend your money someplace else.

I had a bad review once...as ownership had changed...which I hated because this was my go to place…read more Now under new leadership and ownership this is once again my go to place!!!! The only reason I don't want to rate it so high is I don't want to wait behind everyone else's cars!!! Welcome back Frisco Automotive!!!!

Our 14-year-old Ford had become genuinely scary to drive. It hesitated during acceleration and felt…read morelike a manual transmission where the gears weren't fully engaging. Anything over 45 mph made me nervous, and I was convinced I was one breakdown away from being stranded on the side of the road. I first took it to another shop, where they kept it for two days before telling me it was a transmission issue they couldn't repair. The estimate? Around $3,000. For an older vehicle that we plan to hand down to our soon-to-be teenage driver, that was a tough pill to swallow. Thankfully, I decided to try Frisco Automotive through the Old Town Frisco Yiftee program, and I'm so glad I did. From the moment I walked in, the customer service was outstanding. The gentleman at the front desk immediately understood my description of the problem and took the time to personally test drive the vehicle. We even ended up having a fun conversation about Ohio and the Cleveland Browns while discussing the symptoms. What impressed me most was that they didn't just accept the previous diagnosis. They investigated the issue themselves and discovered it wasn't the transmission at all. A support mount for the engine had come loose. They repaired it, then personally drove the vehicle again, including taking it up to highway speeds, to verify the hesitation was completely gone. The result? A repair bill under $1,000 instead of a $3,000 transmission replacement. On top of that, they offered transportation assistance, including rides home and back to the shop when the vehicle was ready. That level of service is rare these days. Honest diagnosis, knowledgeable technicians and outstanding customer service. Frisco Automotive has absolutely earned my future business, and I wouldn't hesitate to recommend them to anyone looking for a trustworthy repair shop.

I have rented several U-Haul trucks at this location and I have also purchased a car here - I…read morekeeping coming back because although the place isn't glamorous, the service is great - Bill is the best! The trucks are easy because he has a key drop, and he's good at helping me calculate mileage so that I estimate properly. As far as my car purchase goes, I called ahead and told him what I was looking for. When I arrived he had 4 cars ready for me to test drive (even running with the AC - it was really hot that day!) I understood everything about the sale, and the sales experience was easy - and my car runs great!

I recently rented a UHaul truck from Frisco Auto Exchange. I returned the truck after hours, and…read morewas surprised when I received my emailed receipt charging for a cleaning fee, a refueling fee, and a fuel charge. When I spoke with the owner, I was told the cleaning fee was because moving pads had not been folded and the fuel charge was automatic because it was below a quarter of a tank. I stated that I drove the truck 29 miles and refilled with 5 gallons of fuel - which was more than I used. Owner refused to do anything! I definitely will not give my business to Frisco Auto Exchange again. I prefer to deal with local businesses that actually care about fairness, honesty, and customer service.

I scheduled a service for an oil change from 2:30-3:30. I came in at 2:15, dropped it off, got…read moregroceries, came back at 3:15 and they hadn't even started on it! I did not get the text that service had even STARTED until 3:40. It's hard to blame them because they said they are short staffed, but if you are, tell us ahead of time. I only had an hour to take off work for lunch.

I had a flat tire and saw this location was closing in 5 mins! Thankfully when I came in the…read moremanager and tech took my car in and changed my tire! I couldn't be more thankful for them. This location is the definition of going above and beyond to service their customers!

They did a fantastic job on my Mercedes which got hit with nearly $4k of damage from a recent hail…read morestorm. Jason and the team took the time to explain the process, what to expect, and even offered to help transport me after dropping off my car. They worked directly with the Insurance company on filing a supplement request when additional damage was found. They called me no less than 4x times giving me updates during the few days they had my vehicle. When my wife came home, she commented on how my car looked new again... enough said. Highly Recommended... just hope that they can get past the challenges with zoning and the HOA trying to push them out of their location.

Wish I could give these guys 10 stars... They were terrific. Professional. Kept me updated at every…read morestep of the way. Worked well with the insurance company and made my car look like new again! Use them with confidence!

This is the best inspection place. Ive been going here since i moved to the area. They are fast,…read moreand friendly. Make sure to go there on a weekday during the day

I tried calling ahead for information, but the phone number was disconnected. When I arrived at the…read moreinspection bay, there was no vehicle there, so I waited for about eight minutes. No one came out to greet me or provide any information. I eventually went into the bay and asked if they were conducting inspections that day. The gentleman was very friendly and assured me he would be with me shortly. Once I was brought in, the inspection was completed in under 15 minutes. He was friendly throughout the entire process and completed the job exactly as I would have expected. Overall, I had no concerns with the inspection itself. My only issues were the disconnected phone number and the lack of acknowledgment when I first arrived.

5 minutes ago…read more Critical: Professionalism marc William's is very rude he is the owner. he made promises for a 2 car deal and did not follow through with his end of the deal. unbelievable. I believe this is he tried to take advantage of a single mother with kids unfortunately. I am just really amazed that this so called person calls himself a businessman. he put the tint on my sons car but did not put the radio in so I was going to pay him when the job was complete so he ripped off the tint in front of my 15 year old because he didn't "have time" to do the installation. and then hung up on me. WOW!!! WASTE of $300

If you've got half a brain, do not take your business here…read more Completely unprofessional is an understatement -- his F rating with the Better Business Bureau should be evidence enough. I was harassed and threatened and am still out over $8,000 for parts that I never received.

After having two other companies cancel on me, Alpha Unlock was dispatched to come help me with a…read moreflat tire. They called to let me know where they were coming from and an estimated arrival time. They arrived within that timeframe and were immediately ready to go remove flat tire, put on my spare, and get me on my way! I'm so thankful that they not only showed up, but were also communicative and incredibly professional.

Super fast response time! Meanwhile every other towing company said they would take 2 hours or…read moremore, they got here in 30 minutes!! Absolutely great service, the driver was super cool and nice. Overall, great experience. I 100% recommend this place & people.