Touchstone was the company that could get to the job the quickest in the middle of August. They "fixed" the issue with my water heater in 3 minutes and charged me $94.50. A few days later, we were having the same issues with the water heater. I called them the next week, they came back out quickly. The water heater is in the attic, and the attic door is hard to reach and pull down without a step-ladder. I provided a step-ladder for them to use, but the plumber decided not to use it, saying, "I can do it!" As he brought the stairs down, he cracked the wood of the staircase door in two places. They fixed the water heater this time. They complained often to me about how hot it was in my attic while working on the water heater. At the end, I asked them what they were going to do about the cracked attic door. The plumber and I both took pictures. I followed up with a call to the office that afternoon. The plumber had already told the office what had happened. The company still has done nothing to fix my attic door, and it's October. I have called 4-5 times in the last two months. Each time the receptionist Susan tells me that the complaint is on the owner's desk, and she'll try to have him call me that afternoon. He never has called. I owe them $14 for a new part of which I threatened not to pay if I don't get reimbursed for the broken door. Still nothing. Poor customer service, and not really that good at plumbing. read more