I went to Sumi Lashes and chose the wispy volume style because I wanted soft, fluttery, "I woke up…read morelike this" vibes... and now I accidentally look like I have my life together. The technician was so gentle I almost fell asleep, which is saying a lot because I don't even trust people near my eyeballs like that. The salon was clean, quiet, and relaxing--basically the opposite of my daily chaos. My lashes came out super lightweight but still full, like natural... if my natural self were just better. They've been holding up really well too, surviving naps, showers, and me aggressively rubbing my eyes at 2am (don't recommend, but still). Only downside? Now I have to book ahead because apparently everyone else also wants to look effortlessly put together.

I've been coming here for over two years now, and honestly, the only reason I haven't left is…read morebecause the work is consistently good and the pricing is fair. It's hard to find that balance, but lately, the experience as a customer has been really disappointing. Pros: Technically speaking, the lashes are great. I'm a loyal client because I trust the quality of the work and the price point is exactly where it should be. The studio is very clean and aesthetically pleasing. Everything is branded and color coordinated. They have a great board with styles and lengths displayed to make consultations easier. Cons: While the work is high-quality, the service feels incredibly one-sided. They are extremely strict about appointment confirmations, which I'd understand for a brand-new client, but I've been coming here for years and have a near-perfect track record outside of being a few minutes late a handful of times (always within their 15 minute grace period). I recently had an appointment canceled because I didn't confirm via text--meanwhile, I just brought a newborn home and my phone is the last thing on my mind. When I explained the situation, there was zero flexibility or effort to help me out, which was a huge letdown since I needed that touchup for our birth announcement video. A while back a tech got lash glue on my brand-new clothes (including a pair of expensive jeans and freshly altered white top) which completely ruined them. I have no idea how this happened but when I pointed it out at my next visit, there wasn't even an offer for a small credit or any gesture to make it right. Clients are expected to be on time, yet I have had to wait on multiple occasions because they weren't ready for me. Plus, one of the techs frequently stops mid-application to check out other customers or help other techs, which just drags out the appointment. Usually I go every four weeks but recently I've had some big events and trying to get a touch-up has been difficult. I replied to confirm an available slot immediately only to be told it was actually already booked. It actually caused me to miss getting a touch-up before my son was born. I really want to keep supporting this business because the results are consistent, but I hope they start showing a bit more consideration for their loyal, long-term clients. Skills are important, but so is how you treat people.

If you're thinking about getting a lash lift or brow lamination--go to Mary at Natalia Wolf Studio…read more I've been seeing her for over a year now, and every single appointment has been flawless. My lashes always come out lifted, curled, and tinted, and people constantly ask if they're my real lashes. Mary is warm, gentle, and incredibly meticulous. She takes her time, explains what she's doing, and makes the whole experience super relaxing-I've fallen asleep almost every time. I've never had any irritation or over-processing, and the results last longer here than anywhere else I've tried. The studio itself is clean, calm, and beautiful--such a nice little escape. It's obvious Mary really cares about her clients and her craft, and it shows in the consistency of her work.

Walked out of Natalia Wolf studio and after only 10 minutes, my lashes started to curl and twist in…read moreon themselves like this. I've gotten lash lifts before and this is the first time something like this has ever happened They look like they're literally turning into an S-shape as I write. Incredibly disappointing for a $150 service. Edit: Natalia reached out to me and offered to fix them. They are no longer curling in on themselves, but the ends are still somewhat twisted.

Donna. Westminster…read more The facility is immaculate and elegant, reflecting warmth and caring. My lashes are spectacular. I wake up every morning feeling glamorous and beautiful. What a boost to my confidence! Even when I was not feeling well, they were extremely attentive and concerned!

I believe Brenda had some issues with the new set promotion. She seemed unwilling to do it and…read moreacted very unprofessionally throughout the appointment. When I selected the Korean style and asked whether she had done many Korean-style sets before, she suddenly raised her voice and said, "No! I do Americans!" I honestly did not understand what she meant by that, especially since there are many Korean Americans as well. The comment felt unnecessary and inappropriate. She also became very emotional during the appointment for no apparent reason. I had to remind her that I am a customer and expected to be treated professionally and respectfully. Her attitude toward customers of different races was also concerning and made me feel uncomfortable. If she was unhappy about doing the new set promotion, she could have simply declined the appointment instead of yelling at a customer and behaving immaturely. This was honestly one of the worst service experiences I have ever had.

Yuki is the best lash tech I've ever been to! Super sweet, professional, and so…read moredetail-oriented--she even had me sit up mid-appointment to make sure everything was perfectly even. My lashes lasted for weeks the first time and now she does my sister's too! Her space is clean and relaxing, and she always makes sure we're comfortable--whether we feel like yapping or just lying in silence. I'm only going to Yuki from now on. Highly recommend!

I have been getting my lashes done with Yuki for years! Not only is she extremely fun and friendly…read moreto be around (so important when laying there for 20-60 minutes), she is an amazing lash artist. She always makes the best recommendations for lengths and fullness depending on my daily activities or upcoming events. My lashes always look good, surprisingly even when its close to time to get a fill. I always get compliments on how natural they look, which I love! I trust her so much, she did my lashes for my engagement and bachelorette and will be doing them for my upcoming wedding. When Yuki told me she was expanding to do brows, I said YES. I have had my brows done with Yuki for years including one touch up. My mother-in-law loved my brows so much, she also got them done with Yuki! If you are considering lash extensions or permanent make up, Yuki is your girl!

I've been going to Yvette at this location for a few years and she's AMAZING! It's like visiting…read morewith a friend while also getting my lashes done. She has perfected my style and what I like and walk out feeling great. The front desk staff is always friendly and accommodating. Highly recommend this place! It's worth your money.

They have the worst customer service, always rude and they are so acting like you need them and…read morenot the other way around ! One time i was 3,5 mins late and they almost turned me away ! Lashes done badly, your eyes will itch, and all their masters work slow 3 hrs -2,5 hrs if you lucky... to over glue ur lashes and poke inside ur eye!!! Omg , there are so many places with better faster and better price service ! Do not come here

Megumi is an amazing lash technician! I'm so happy to have found her. I was referred through a…read moreFacebook group in Irvine, and messaged her using the number on her site to set up an appointment. She was great about getting me in quickly, since I wanted to get my lashes done before a trip. Everything was very clean and we both wore masks the entire time. She applies the lashes in a clean room with the client lying on a comfortable memory foam massage table, and a fresh towel on a special lash application neck pillow to rest on. She helped me decide to go with a B curl lash, with the longest lashes in the middle at a .12, and a classic set. I prefer my lashes to tend more towards the natural side, and I am extremely pleased with the results. The lashes are perfect and give a little oomph without making me look like I am wearing strip lashes. I highly recommend Megumi as your go-to for lash application. She is thorough and sweet, and has a great eye for what looks good. See you soon Megumi!

I went in on Friday to get a set of lashes. Today is Wednesday, 5 days later, and these are what's…read moreleft of my lashes. I've never experienced shedding like this before, so it's very disappointing. Since it's 3 days past my appointment, I can't even get them fixed.

Great new Korean Kerritan eye lash perms , gentle on your lashes…read more Immaculate and pleasant treatment rooms

One of my bucket list items after a weightloss journey was to have my eyebrows micro bladed. I am…read moreso happy with the results Miyuki was very informative during the process and made me so comfortable that I will be letting all my friends know to go to her. She started the appointment by asking what I was looking for in my brows. I wanted them to be natural looking and follow the way they had looked when I walked in - once the mapping was done and we agreed on the shape - we then agreed on the color. I am so happy that I found her and cannot wait for my touch up

Sunny does amazing lash work! She's super sweet, welcoming, and really listens to what you want…read more She's very detail oriented and always checks in to make sure you're happy with the look. She even takes pictures of the lashes each time and draws out diagrams so she can perfect the look. I also love that she knows how to do natural looks and cares about the health of your natural lashes and is honest about what's best for them. That's why I trust her with the extensions and maintaining my real lashes. I'm so glad I found her!

YES! I finally found a place that works so well with asian lashes. They use a softer b curve lash…read morewhich works well for the oval eye shape. The lashes are SO light and her technique was so soft. I've tried many mainstream lash places but they always are too dramatic, thick, and heavy lashes. These are perfect and this is my forever place!

I highly recommend this spot. The vibe is great, the management is so responsive, and they went out…read moreof their way to make sure I got what I wanted. The manager here is very nice, and was so accommodating to my busy working mom schedule. That said, Shoutout to Amy and Annie for doing such a good job on my lashes. They are truly outstanding. Amy was out of town, and I was blown away by how well Annie did with my set. That said, I will certainly be back to see Amy or Annie. Annie can do a cat eye like a pro! Truly, so impressed with the results.

First time visit! Emma was so great, she was so gentle and did an amazing job making my eyelashes…read morelook so fluffy and full! I don't have a lot of natural lashes but she did a great making mine look so full! My regular spot closed down and I was on the look for a new lash. I'm SO glad I found Emma, she went beyond my expectations - we had a quick and clear consultation, I came into it knowing I wanted the elegant glam because I like that fluffy, wispy look between natural and full glam - she did EXACTLY what I wanted! She was also so so gentle, I fell asleep immediately and by the time I woke up she was done within an hour. I will 10/10 come back for Emma!

She is so sweet and welcoming, and the studio is always super clean and organized. I've been here…read moretwice now and both experiences have made me so happy! I get my lash lifts and brows done here and after trying another location, I'll only be coming here from now on. I have very sensitive skin and I've never had any issues with her products. Everything feels very natural, gentle, and calming on my skin and lashes. Highly recommend!

She gave me a lash set that dreams are made of! Very clean, on time, and extremely skilled in her…read morecraft. I've never had such beautiful lashes. Also it did not take too long, it was done in a timely manner. Definitely will be coming back. I love how she made the lashes extravagant yet subtle and they feel light weight.