Today I went into the location at Natomas which I've been to several times before. This most recent…read morevisit today was for me to turn in my old iPhone 16 Pro Max since I upgraded to the 17 Pro Max. I will say the process has been an interesting one not by any fault of anyone at Verizon wireless. It's just the whole system upgrade process. However, today, I have to say that the same Verizon rep who helped me when I came in about over a week or so Ago was there today to help me and literally went above and beyond. Janet is the true MVP because I have three devices two of which are active and I was turning in the one iPhone today. What should have been a simple process turned a little extended really to no one's fault but for whatever reason initially I forgot my password to my iCloud access so that we could proceed with erasing the phone I was turning in. So I had to give it the security grace period, and come back so I could finish the process. No problem I came back, and Janet was there to assist me again! I have to note that she was super friendly and kept her level of professionalism extremely high during this long process. So once we had the password issue corrected, the process to erase the phone from my account took a bad turn when the wrong phone got erased but no worries. The phones were backed up. We were able to fix it, but it still was an issue erasing the iPhone 16 Pro Max for whatever reason. Janet suspected it has something to do with the Wi-Fi not being so strong, which turned out to be really the reason because we had everything ready to go at this point. Her coworker I can't remember his name, assisted us and literally he touched the phone and tapped it and then boom five minutes later the phone was successfully erased. Janet even assisted having me contact customer service on the phone because I needed to remove a device and line that don't get used at all that was done successfully. The overall theme of this experience, even though I was at Verizon probably longer than I wanted it to be was the fact of how I was treated and I've been coming to that location for years I can't recall ever having a bad experience. If I could give Janet 10 stars alone based upon her customer service I would.

Had such a great experience here with Will! He helped us get a really good deal and everything went…read moresmoothly! Was so nervous something would go wonky due to a previous experience many years ago at this store with another salesperson who wasn't super honest or clear. Anyway, Will is trustworthy and we're so happy with everything!

First let me say this young lady is far beyond her years. What really drew me to get my phone…read morerepaired they her services was just her eagerness to help and explain everything to me. She put my mind at ease and fixed my husbands phone in the time we had a short pleasant conversation. His phone was bent cracked and malfunctioning on many levels. Let's just say it'd be on the charger in one room me would still dial Random numbers. All these things are in the past now thanks to iGalaxy services !!! Chow for now

I had contacted them about my broken phone screen and within minutes they had responded to me. I…read morewent to my local Starbucks and a tech came over there on time and she was so amazing she fixed my phone within 20 min. She even included a free glass screen protector. They are amazing and I highly recommend. There prices are very affordable as well. I have an iphone 6 plus and it cost me about $60 which is a lot cheaper than what most places were asking. If you are looking for a quick and amazing quality fix for your broken phone screen you should definitely contact them!!

Special thanks to Sidney for being able to pinpoint an exact solution to a problem with one of my…read morenumbers on my newly opened line. After much headache Sidney came up with a clever plan to workaround an otherwise big problem which felt like it had no end in sight. I won't go into details but this saved me lots of trouble and even more time. Can't have done it without her. Just wanted to acknowledge her great work.

The customer service at the Truxel Road AT&T store was pretty much non existent…read more I did a next upgrade for 2 of my iPhones but they weren't in-stock for me to take home the day-of, so the sales person had them shipped to the store so I could come back have them deal with transitioning to the new devices from the old and also so I could get accessories. When I came back to pick the devices up and have them assist me with the transfer and activation, I was told they didn't have time for me and rather rudely had the boxes shoved at me and then I was told to go home and do it myself and then to either come back AGAIN to drop off the old devices within 30 days or I could ship them. I returned the next day to turn in my old devices and after about 20 minutes of them trying to figure out how to use their system and process this NEXT trade-in, I was then told by the same short, long-haired male, that they don't take phones for NEXT in-store and I had to ship them even though I was told otherwise originally. I also looked on AT&Ts website and confirmed I could return them in person at an AT&T store but they said that they couldn't do it and I had to mail them back. Never once was there an apology for their rudeness or providing me with incorrect info, nor any recognition that they have had me coming back and forth. I do NOT recommend using this specific store for your AT&T needs.

@Xfinity is a horrible company! I would leave a minus 10 stars if I could…read more We have been customers since the inception when it was known as @Home.... 37 years! Every year their prices have gone up and up and I had to call and beg for some consideration for lower prices. Every year they gave me perhaps a $20 reduction....maybe! And they made sure to lock me in to a 1 year contract. This year their triple-play (phone, TV, internet) has skyrocketed to almost $260/month with a 1 year lock-in. Dutifully I called again. The savings this year? $0.72. Yes, you read that correctly. A whopping seventy-two cents a month. I cancelled the phone and TV and kept wifi until I can get a decent price to sign up with another provider, likely Starlink. I requested 1,000 megabytes and was told that would cost $120/month for 5 years with no contract. WOW, I should be grateful, eh? I balked so I was told I could have 600 megabytes for $89/month for 5 years, no contract lock-ins. Not happy, but I took it. NOW - I got my new bill and the changes were not reflected. I called billing to complain that I do not expect to have a past due amount after paying the $89 early. After 3 calls I finally was connected to someone who told me my account was up to date, BUT (wait for it) she was authorized to give me 1,000 megabytes for $76/month for 5 years, no contract AND now I can have Peacock Premium streaming, too, all for that same $76. I was stunned. Why wasn't I offered that when I first called? She said it was a 'new promotion.' Yeeeeaaaaahh, right. And I could further lower my monthly pmt if I combine it with bring cell phones to them and have a monthly auto-pmt right out of my checking account. I wouldn't have to worry about a thing! NYET! Today I get a promo call from (701) 787-1190 to offer me a great package of savings on triple-play for being such a long-time and loyal customer. Receiving that call was so infuriating I didn't bother to listen to flunkie-man's pitch. This company is totally disgusting! @Xfinity - here's some advice. Treat your customers properly BEFORE they leave you.

Yesterday at the STE 300 Truxel Rd Ofc, the receptionist, she was not welcoming at all especially…read morethe look on her face when she found out that we're closing our account. Yes, she could have been better, especially to unsatisfied clients who are closing accounts.

Brought my phone in because it would be at 100% and then randomly die or drop down to six as it…read moreturns out. I had water damage so they replaced my battery and it was good as new :) saved me $800 but still a little pricey with the battery replacement cost me 250$ and had to pay for them to fix my service (that THEY messed up) costing me another 90$) :/ Eh mixed feelings about this place

We had a phone that wouldn't charge and had a black screen…read more The owner put the phone on a wireless charger and it started to charge. The owner said that it could be the charging port causing the problem. We ended up getting a new port and since then the phone is working flawlessly. The staff at Cellular Kingz were very helpful. Parking was a little drawback, but otherwise great service

Came into this store to get my son a new phone. His last one was really out of date and had stopped…read moreworking. Nelli helped us find what we were looking for and get the additional other things we needed too. When she didn't know the answer to a question she asked. As for value, everything is overpriced as with all things AT&T but it's still cheaper than T-Mobile.

Evan at the store was extremely helpful and went above and beyond to help me track a phone order…read moreand get the phone re-ordered. I have always gotten great customer service at this location.

Milan made sure that I didn't leave the store without my screen protector upgrade!!! Came out to my…read morecar and provided amazing service!

Andrew was extremely helpful and a pleasure to work with. This corporate store is on the top of my…read morelist when I need to do anything regarding my T-Mobile account or any of my equipment!

This guy id a rockstar for small electronics repairs. Would not hesitate to take my electronics…read morethere to fix again.

Do not get your screens replaced here. The colors will not be the same anymore, and it will not be…read morewaterproof. They damaged my iphone 13 and but not fix it properly or do anything about it. They also did the same thing to another person I know.