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Downey, CA

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Total Wireless

5.0 (1 review)
Open • 10:00 am - 8:00 pm

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3 years ago

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Xpress Cell Repair - Screen protector replaced! Great service and a great price.

Xpress Cell Repair

4.7(157 reviews)
3.1 mi

I decided to use Xpress Cellular Repair to replace the battery in my iPhone since they are…read moreliterally around the corner from where I live. When I walked over to the shop to drop off my phone, I was told it would take 40 minutes. I came back about an hour later. Thuan explained to me what he did and that my phone had a new, fully-functioning battery. I was impressed that he was able to get this done rather quickly. The price he quoted me for the battery replacement was $80.00, which I thought was a fair price. If I ever need service on my phone again, I will not hesitate to come back to Thuan's shop. For anyone in the local area, I highly recommend Xpress Cellular Repair for cell phone servicing.

I have been a customer of Xpress Cellular Repair for OVER 10 YEARS, and after my most recent…read moreexperience, I will never spend another dollar with this business. Just 46 days ago, I paid them $200 to replace the screen on my iPhone. Now, less than two months later, the screen has developed a bright pink line running straight through the middle of it. You would think that after more than a DECADE of giving a local business your money, they would stand behind a $200 repair that failed after only 46 days. Apparently not. I spoke with the owner and his wife, and rather than taking care of a longtime customer, they refused to honor the repair because their warranty is only 30 days. Let that sink in. A $200 iPhone screen lasts 46 days, and their response is essentially: you are 16 days outside our warranty, so that's your problem. I understand having warranty policies. What I don't understand is selling a customer a $200 screen that fails in a month and a half and then hiding behind a 30 day policy instead of standing behind the quality of your work or the parts you sell. And what makes this especially disappointing is that I wasn't some random first time customer. I supported Xpress Cellular Repair for OVER 10 YEARS. Ten years of customer loyalty apparently isn't worth 16 days of flexibility. That's the part that tells me everything I need to know about how this business values its longtime customers. If you're considering getting an expensive phone repair here, I would strongly recommend asking yourself one question first: What happens on day 31? Because based on my experience, if that repair fails shortly after their 30 day warranty expires, you may be stuck paying for it all over again. After more than a decade as a customer, they've lost my business over their refusal to stand behind a $200 screen that lasted 46 days. Extremely disappointing way to treat a loyal customer. UPDATE: Then the owner respond to my Yelp review as well as my Google review and says there was physical damage to my phone (which there isn't), to cover himself for the public. DO NOT, I REPEAT, DO NOT USE THEIR SERVICES. These people are about profit, not community, or standing on the products that THEY SELL! THEY ARE SCAMMERS!!

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Xpress Cell Repair - 1.5 months after they "fixed" my screen, my phone started to do this due to their faulty replacement parts

1.5 months after they "fixed" my screen, my phone started to do this due to their faulty replacement parts

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SimpleMobile Authorized Retailer - Sunset Cellular - Purchase a iPhone 12 & Get free case & Screen protector

SimpleMobile Authorized Retailer - Sunset Cellular

5.0(8 reviews)
4.1 mi
•$$

I visited Sunset Cellular with my mother in law to replace her old iphone 7…read more The store is quite small, but the employee there by the name David assisted us from the beginning until the end kindly and professionally. I've been to many many different cellular stores, and by far, David was an exceptional employee who provided the best customer service and results for myself and my mother in law. David kindly helped me find a current promotional deal at Verizon for trading in Iphone 7 for $460.... Where can you get $460 for selling iphone 7?! No where~ Unfortunately I wasn't able to reset the iphone 7 because the phone wasn't mine and I completely didn't have access to resetting the Apple ID and password. Luckily, David gave me some suggestions and advised me to contact the Apple contact support, and after doing that, i was able to completely erase the old iphone and reset it! After resetting the iphone 7, i dropped off the phone to David, and he processed the trade in process for me and shortly after a week, I received a confirmation email from Verizon that they received our old iphone 7 and they are processing the trade in value as $460! Yessss! this old iphone 7 is worth $460?! Thanks Verizon :) I'm glad I was able to search and find David at this Sunset Cellular. They are Korean based small business, and majority of the customers are Koreans who do not speak English. So if you have parents or family members who are Koreans and needs help regarding any Verizon mobile services concerns, I highly recommend Sunset Cellular. Also for heads up for the owner at Sunset Cellular! I hope you are paying Mr. David well. He is an exceptional employee! I honestly thought he was the owner since he had such knowledge and provided exceptional customer service :) Thank you David for all your awesome help and I'm happy to be getting $460 trade in credit for that old iphone 7! :)

Super friendly and knowledgeable…read more My family and I recently switched over from Sprint to Verizon with the help of my friends at Sunset Cellular. It's Korean owned but they all speak English fluently so no need to worry about language barriers. They have the newest versions of iPhones and Samsung phones. They also sell chargers, cases and screen protectors. They're located in a small plaza in between stores. If you're unfamiliar with the area it can be easy to miss.. so look for Hanmi Bank cause it's behind it.

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Total Wireless - mobilephones - Updated October 2026

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