If anyone has any info how they mistreated you please contact me. ASAP they won't be hearing the…read morelast of me and your voice on my behalf. Cardosok2@icloud.com
I used Dry Cleaners by Val for clothing cleaning after a house fire. I allowed garments to be picked up as part of the post-loss process. At pickup, I was told the clothing and pickup area did not have a smoke odor and not contaminated ( Michael Parreira). Despite that, the garments were processed. To remind Dry Cleaners by VAl its your so responsibility to take contaminated clothing that stated on your contract. They took my uncontaminated clothing for a check.
During the process, I raised concerns about the condition of my clothing and asked for services to be stopped. However, additional items were still cleaned afterward. (Richard Swanson and Val Deperrio had a conversation about my dry clean and the gaslighting in that conversation was unprofessional).
When the garments were returned, several items had changes that were not present before cleaning, including shrinkage, stiffness, discoloration, and blue streaking. Some items also had a strong soap or detergent odor.
I was told certain garments were "unrecoverable," but I consulted with two independent textile and fire restoration professionals, both of whom noted observations consistent with improper or non-specialized processing. One also indicated that the reported turnaround time appeared inconsistent with standard industry practices.
I also experienced inconsistent delivery practices after raising concerns. Deliveries were initially made to my address, later refused after I raised complaints (citing contamination concerns), and then deliveries resumed to that same address for my siblings garments. Thay took retaliatory practices against me.
I did pay for the services but remain dissatisfied with the workmanship, communication, and how my concerns were handled and I'm following up with the AG offices (Attorney General) against them.
Also try to Bill of $30,248 for the work they haven't done and they called it a mistake. I end paying $16,000 after they try to pull a fast one on me.
After my experience, I personally would not trust this company with my garments again.