Melrose did an expert job cleaning a number of rugs for me including a custom wool broadloom and…read moreseveral handmade rugs that had not been cleaned in a long time when I was in the process of selling my house and moving to a nearby apartment. Dave was incredibly helpful with his team to pick up the rugs from my house and then deliver them to my apartment and lay them out in each room. I appreciated his willingness to accomodate my schedule and his overall professionalism and knowledge.

If you are simply buying a rug Melrose Oriental is fine. Nice selection to choose from…read more I brought a rug in to be cleaned and it was returned to me damaged. I understand you sign a waiver that states they can't guarantee spots will be removed but in my case they removed the dye from the rug, briefly mentioned it to me when I picked up my rug, never showed me what happened, and still charged me for the full cleaning despite damaging my rug. It seems like whoever was doing the cleaning didn't have enough expertise to know how to treat or clean my rug and irreparably damaged it. The fact that I was still charged the full amount for the cleaning felt disingenuous. They clearly knew they had damaged the rug as they mentioned it to me upon pick up. Not showing me the area affected when I was there felt like they were trying to hide their mistake. Be very cautious when you bring rugs here to be cleaned.

We had a great experience with stair runner installation by Rehan and his team. After I contacted…read morehim he got back to me promptly and came out within a couple days for an in home consult complete with samples to choose from. He kept me updated on the arrival of our carpet and came to install it within 1-2 days of its arrival at his shop. The installation was quick and looks beautiful. We would highly recommend this company to others.

Rehan and his team were great to work with for installation of 3 carpet stair runners at our place;…read morewe paid a little extra for NY-style defined look and feel like it was worth it. The whole process from start to finish was a matter of weeks and everyone was so prompt and reliable. Even if there are cheaper options out there on thumbtack, we are glad we went with this full-service company because they brought carpet samples, ordered carpet, did cutting and installing, we didn't have to left a finger!

The store has many, many beautiful carpets. The owner shared the origins of some of the rugs that…read morecaught our eye. Happy with our selection-it looks beautiful and feels so comfortable under the feet!

I will never know…read more So I am new to Boston and have some valuable-to-us oriental rugs that need cleaning and am investigating different companies as I'd like to know more about the range of prices and cleaning/treating methods and need to pick one to go with going forward. The person I spoke with on the phone said that he couldn't give an estimate without seeing the rug and offered to come to our home to give an estimate it at no charge. To be fair to him, I told him that I was collecting information from several companies (due diligence), and I wanted to give full disclosure about that. He was apparently upset and questioned me why I would call him if I had other estimates in line and said his client base was loyal for 44 years and wished me luck. So no service unless I commit beforehand or lead him on dishonestly.

Overpriced compared to other flooring places.. installation was not that great.. called several…read moretimes to fix problems...

I recently moved to Waltham from California. I purchased a newly remodeled home and needed area…read morecarpeting for my hardwood floors. A good friend (and the owners' son) recommended J&S Carpet. I am very pleased with the outcome. Liz, the salesperson, worked closely with me to pick different styles and colors for each room. She gave me samples to take home so I could see the different ones in each room with the lighting. Below are my choices. I am very pleased with both the carports and the service. There was one small glitch when the wrong color carpet was delivered for the stairs. I called Liz and the problem was fixed without any issues. I would greatly recommend J&S Carpet in Belmont.

I fell in love with a white wool rug two years ago and just couldn't stop thinking about it, and…read morewhile I don't let anyone wear shoes in my apartment I have a Goldendoodle. Right, a dog who loves the outdoors and can't take his shoes off! I bought the rug anyhow, and after a year I noticed that one side of it looked gray in areas, then I had the "aha" moment that it was where my pup likes to lie. I moved a year ago and just flipped the rug around and bought myself some time. Last month I decided to move again, and looked around to see if this rug was available in a material I could clean at home? No, wool only. I just assumed that sending a rug out for cleaning was hundreds of $$, and that was why I was thinking of calling it a lesson learned and just throw it away. I happened to see a post on NextDoor from someone asking about rug cleaning, and narrowed it down to Boston Rug and Kennedy Carpets. I get up early so I am often emailing at that time, and sent a message to both with details on the rug, size, etc. Received a message from Bahman with all the details, as well as a 20% offer for mentioning "cute dog" (the cute dog on his website is his dog). I said I was moving in a month and would get back to him when I had more details, and when I did, someone came and picked it up the next day and it was back a week later (earlier than expected!!!). I was so anxious to see it when it came back, but was rolled/wrapped up so nicely that I knew to leave it that way for the movers. As soon as I was in my new living room, I unrolled it and it is LIKE NEW!! Hooray!!!! Thanks to Bahman and his crew, I have what looks like a brand new rug again. Thanks so much to them (and the cute dog)!!

I do not recommend this company. I have used them twice. The first time was fine for one small…read morerug. We just used them again for a larger project, and I am very disappointed. POOR CUSTOMER SERVICE - I called to order a rug cleaning before the deadline of a discount promotion I received by text. I spoke with someone who answered the phone, who said the head person was out but I would receive a call back. I never did. - I called back the following week. I set up a pickup date, and I mentioned the discount code I was sent via text as I am in their system. - This discount code was not honored. I failed to notice when I paid the bill because our home is under construction, and when I called back to remind their manager she denied that I was ever sent this. When I explained that I couldn't have dreamed up such a code and it was part of the reason I gave them my business again, she still refused to honor it. - When she called to let me know about setting up the delivery, her tone and her comments were accusatory "arent you reading my emails, I have tried to reach you". I apologized, but she proceeded to say "we cant store your rugs here" - again in a very accusatory tone. The email oversight was my bad, my intention was not. As anyone who has had to go through a renovation knows, details can easily get lost when you arent living in your home space. If you are looking for a company that honors their promotions and has professional customer service, go elsewhere. Boston Rug Cleaning is not your place.

We wanted to buy an oriental rug. Farsh-Heriz Rug Gallery in Newton came recommended. They have a…read morelarge selection of handmade Oriental and Persian rugs. The owner was friendly, knowledgeable and patient with us and helped us find the perfect rug. The prices seemed fair. We highly recommend this place.

From the owner: Heriz Rug Gallery carries a wide variety of top-notch rugs for you to choose from. You'll find…read moreimported rugs at an affordable price, including traditional rugs, antique rugs, new Persian rugs and contemporary rugs.

Yayla Rugs is a hidden gem for anyone seeking beautifully handwoven rugs. While the sale pieces…read morehanging outside may catch your eye, the true treasures are inside. The staff shared that their rugs are custom-made in Afghanistan with Persian influences. There was one standout piece (imo)--a Nepali rug displayed on the wall--photo included in my Yelp post. Their collection includes a range of traditional and contemporary designs, each crafted with attention to detail. The team is knowledgeable, passionate, and happy to share the stories behind their pieces. Whether you're looking for a timeless statement rug or something one-of-a-kind, Yayla Rugs offers a thoughtfully curated selection to explore. Pricing varies by square footage. You can find more options on their site too.

Yayla's rugs are lovely. However, if you are buying a rug…read moreonline you should be aware that the color of the rug in the photo on the website can be different from the color of the rug you receive.

Ok, so I haven't actually bought anything here, but as we went in yesterday, and the woman,…read moreChristine, was so friendly and helpful, I felt it was high time yelp had a review of them. Their rugs are quite beautiful, and they have some pretty awesome gift ideas. They also have these super cool ottomans, made out of " rugs". In addition to wanting a new rig, I now really want one of those ottomans. And the placemats are awesome too.