Overpriced compared to other flooring places.. installation was not that great.. called several times to fix problems...

I recently moved to Waltham from California. I purchased a newly remodeled home and needed area carpeting for my hardwood floors. A good friend (and the owners' son) recommended J&S Carpet. I am very pleased with the outcome. Liz, the salesperson, worked closely with me to pick different styles and colors for each room. She gave me samples to take home so I could see the different ones in each room with the lighting. Below are my choices. I am very pleased with both the carports and the service. There was one small glitch when the wrong color carpet was delivered for the stairs. I called Liz and the problem was fixed without any issues. I would greatly recommend J&S Carpet in Belmont. read more

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I haven't hired these folks, but I was surprised that on a day that they are supposedly open, no one was picking up the phone, and the outgoing message was confusing -- it read twice through a list of extensions, and never invited me to actually leave a message for the company to get back to me. read more

Almost anything in home improvement will be disappointing. You almost pick your vendor by tolerable levels of disappointment. However, J&S didn't disappoint. They showed me samples. After approval, they put me on a schedule and inexplicably showed up again on time. The installers were great as it was not easy with a windy staircase on a hot day. They actually spent the time and were competent I know I will miss the expected, not return phone call, shoddy work and bad customer service vicious cycle...but with these guys it was not necessary Really nicely done read more

I am happy to see others had a good experience here but my experience was not good at all. I wound up walking out of the store. Here is what happened... I walked in and the saleslady came to greet me. I explained that I was buying a house soon and wanted to replace the carpeting in the three bedrooms. I asked if she could give me an estimate. She had, in my opinion, a little bit of a smug look on her face and said, "We don't do that." I explained that I know there are a lot of variables and I brought the floor plan from the house to give her approximate dimensions. I stated again that I knew that she would have to measure for an exact price but I wanted to know an approximate cost. She shook her head again and told me that she couldn't tell me anything until she saw "what we are working with." I asked if carpeting for three rooms would be more like $2,000 or $10,000. I said I was trying to come up with a budget. She just told me it depends on a lot of things and she couldn't do anything. Now I get that there are variables. I understand there are things to consider. But I have been to two other carpet stores and have been given a ballpark figure for what it would cost to have carpeting installed. I have been given a basic price for the carpet, labor, padding and old carpet removal. Knowing that helps me know what price range of carpet I could afford. I walked out and the store lost my business. I felt like I could at least be told how much padding is per square foot, options for carpet, how much it costs to cover a staircase, etc. But the saleswoman blocked me at every turn and refused to give me information. It wasn't worth me taking time off work to let someone into my home only to find out their prices might be outrageous. I'll find carpeting elsewhere. read more

I recently purchased carpet for my newborn baby's bedroom. The staff was very friendly, professional, and most of all extremely helpful! They were patient with me during my indecisiveness and helped me choose an appropriate carpet color and texture. Great service! read more

We used J&S Carpet for our livingroom area rug. LOVE it! Ordering was easy and we received our carpet in a timely matter. Carpet is soft and durable and looks great. I recommend J&S Carpet to anyone looking to deal with a professional and courteous staff. We definitely will be using J&S Carpet for future purchases. read more

After needing to replace our downstairs flooring unexpectedly, we first visited J&S carpet to just talk about options. Steve was friendly and helpful, and we truly felt taken care of. They were fast, getting our rooms measured the next day and the carpet installed the following week using a father/son installation team that has been with them for a long time. It was nice to be able to use a local shop and we are pleased with the results. read more

I went there for a very specific flooring called Marmoleum. I met with Liz who couldn't have been more helpful and patient. We ordered the floor, all went smoothly until floor was unrolled and was damaged. The installer immediately pulled the floor and I thought I would be without a floor for days even weeks.... Liz re-ordered and rebooked the installer within two days. They were so professional and so easy to deal with. The installer was lovely too -- very neat and accommodating. BUT here's the best: I don't know how many flooring stores I have gone to with floor and carpet samples all over the place making it impossible to dig thru and find what you like. J & S is SO nicely organized with tables to lay everything out on and samples galore. I thank them and I think they need one of those "easy" button staples always advertises! read more

I used J&S Carpet for my kitchen floor, tv room carpeting and baby's room carpeting, everything came out great! They have a large selection of products which helped in the selecting process and their customer service was top notch. The other great thing about this company is they have trustworthy installers that have worked with them for many years and that made feel extremely comfortable about letting into my home when I was not there. I would recommend this company to anyone looking to freshen up their home with new flooring, they have it all, from carpeting to pre-finished hardwood. read more

From start to finish, this is the easiest place to get flooring. The girl in the office helped me pick out a heavy linoleum for my kitchen/dining room area. I have dogs and need something heavy duty. Once I picked out the flooring, Steve was on the phone that afternoon to plan a date for installation. Even though Thanksgiving was a week away, Steve and his crew did a beautiful job putting down the sub-floor and flooring in one day just in time for Thanksgiving. We couldn't believe what a difference it made. It is easy maintenance as well. J & S Carpet are the best source for any flooring you may need. read more

Just left the store. Stay away from this place. I spoke with a nice woman over the phone named, Liz. I explained that what I needed, a very small job. She said no problem. Come over to look at samples. I drove over to the store and was told the job was too labor intensive and they could not do it. What kind of answer is that! Poor customer service. Find another company quick! read more