While I wasn't completely satisfied with the initial fence installation, what happened next is why…read moreI'm leaving this review. The owner personally called me, acknowledged the issues, and had the entire fence torn down and rebuilt at no additional cost. Anyone familiar with construction knows that not every project manager or crew performs at the same level. What truly matters is how a company responds when they discover something wasn't done right. Hercules Fence didn't make excuses. They took full responsibility and went above and beyond to make it right, exceeding every expectation I had. That level of integrity and customer service is hard to find these days. I would absolutely recommend Hercules Fence.

Updated - After sharing the pictures and photos with the team at Hercules they could see the…read moreproblem that I was concerned about. They have agreed to reverse the attorney fees and are using this moment to train their sales team / installation team on how to address this issue further.

I highly recommend RVA Contractor to anyone looking into home repairs and/or improvements. I…read morereached out to RVA Contractor to help with getting my home ready for market, and they knocked it out of the park! RVA Contractors was very responsive at a competitive price, and they did a great job communicating throughout. The work performed was beautiful and my house ended up getting multiple offers above asking price. I will definitely look to RVA Contractors in the future when looking for a Contractor.

We arranged a day and time to meet at the property for a paint quote. They showed up on time…read more However, we are not using their services because the quoted price was ridiculous high for one small room. However, they are very responsive and reliable.

I chose this company based on their online reviews, but after my experience, I seriously question…read morehow accurate those reviews are. From the beginning, I made it very clear that I wanted 100% communication and no misunderstandings. The salesperson assured me the entire project (windows, gutters, shutters, etc.) would take about 2-3 months. I was aware I was paying above average, but I trusted their reputation. That turned out to be a mistake. The problems started right away. I assumed measurements were taken during the initial visit, but they weren't. I had to take time off work for another appointment, and the person they sent was in and out in about 20 minutes. After that, communication completely broke down. I had to repeatedly call just to get updates. Months went by with no clear timeline for installation. Every time I spoke to someone, I got a different answer. The office staff seemed completely disorganized, and emails were confusing or contradicted each other. Eventually, I spoke with managers, and even they admitted there were mistakes and miscommunication. But nothing was actually resolved. When installation finally happened, it was poorly handled. They sent only one person to install gutters, which was inefficient and unprofessional. To make matters worse, they somehow retained my payment information and charged me without my authorization, which is extremely concerning. At one point, a manager apologized but then started mentioning that if I canceled, I could be legally responsible. That is when I completely lost confidence. It felt more like a threat than an attempt to resolve the situation--especially considering they had not fulfilled their obligations despite receiving a large deposit. They later came out to take pictures and "check" the work, but it felt like they were trying to protect themselves rather than fix the issues. I have lost an unbelievable amount of time dealing with this--taking off work, making calls, and sending emails. To this day, I still have an issue with one of the windows. I reached out again and received a response that made no sense, and I still have no real answer. Also, their "lifetime warranty" is not even through them--it's through a third party, which was never clearly explained upfront. Overall, this has been an exhausting and frustrating experience. I strongly recommend being very cautious before choosing this company and considering other options. Look for the response towards any complaints they're completely generic. They don't even give at least any kind of explanation as to why of things occurred. I would take my business elsewhere. You're gonna get robbed. They're charge you an astronomical price for something that anybody else could've done much cheaper.

I want to update my review concerning Smallwood Renovation, Keith the owner of Smallwood Renovation…read morecalled me yesterday after viewing my concerns about his lack of response on Yelp. Keith could not have been nicer and was very apologetic with their delayed response to a few issues we had concerning the deck they had built for us. He immediately requested that a crew would be out this morning to address everything and the crew showed up and corrected everything and then some. Sometimes customer service is lacking in this country right now, but not with Smallwood Renovation if it isn't right they will do everything in their power to make it right. Thank you Keith and the crew at Smallwood Renovation!

An agreed upon estimate for $2000-$2500 came back as a written quote of $4500. When questioned the…read morequote dropped to $3500. This quote was also declined. Nice guy but issues with math. I've never had a business not stand by their estimate. That's why an estimate has a high figure. If you underestimate you eat the difference and be more careful in the future. He did share useful advice on roofing as I had originally planned to do it myself which I now will return to doing. Can not recommend. Edit: Individual called shortly after this post angry over review. I stated we had agreed upon an estimate. He stated that he thought he was using my material which is untrue. I have three tab shingles but prior to him leaving we agreed upon architectural shingles that would match the house. I offered the roofing paper I had purchased. He declined stated he would have his man bring his own. Thus it was quite clear they would be suppying all materials. Standard Roofing also implied I should have known about the cost because of YouTube. Really??? YouTube qualifies one to be a Roofer and Roofing rep? I guess we home owners can save thousands by watching a few 10 minutes videos. One star removed for unprofessional behavior. Definitely can not recommend. The below response by Standard Roofing is simple damage control due to a bad estimate they obviously will not honor. Sir my skills are advanced handyman and I also put the roof of that shed which your man complimented. As for materials AGAIN to be clear the individual was quite clear on what was to done and how yet chose not to alter the estimate. As for the mateial you mention step flashing is less than a $1 a piece. This job requires only a few. Your man stated drip protection is not needed as he pointed out Standard Roofing put none on our house. Architectural shingles only cost $44/bundle. So yes I know what it costs and your $3500 quote holds no water besides the cost we home owners see is not the DISCOUNT you get so my adding it up is simply an attempt deflection and yet another untruth by Standard Roofing. Your man made a mistake. You could have easily corrected it by standing by your estimate. Let it go.

Standard Roofing provides top shelf quality with superior customer service! Highly recommended by…read moretrusted friends, my expectations were more than exceeded! What originally was thought to be a plumbing leak, I contacted Standard Roofing and Dustin Plummer responded that same day! Chris and RJ quickly located the hole in the roof, promptly replaced the necessary parts and made all repairs. Their work was tested a few days later during heavy rain and strong winds. No more leaks! No more worries! Great value! They were very professional, knowledgeable, and courteous! So, before you hire any Roofing contractor, you must call Standard Roofing to ensure you're getting the best product and customer service in the industry! You'll be so glad you did!

Totally first class, from the initial phone call to the completion of the job. I have used the…read morecompany for two different jobs, gutters and roof repair, and totally satisfied with both. They were here the next day for the quote, explained everything as they gave the quote, gave me options and no pressure. The decisions were easy in both cases; they were well within budget. The crews were very accommodating, and I felt like they were dealing with a friend, not just "doing a job".

I paid over $5000 for gutter guards only to be highly disappointed when it rain. The gutters are…read morecausing buckets of rain to pour in front of my garage. When it rains I can't enter my house from the garage. When the representative came out and saw the video I recorded he said it was nothing he could do. Now that I have these gutters, I have to pray it doesn't rain.

My experience with this company has been beyond disappointing. The lack of professionalism,…read morecommunication, and accountability has been staggering. What should have been a straightforward process turned into a frustrating and unnecessary ordeal. I have been more than patient, but there comes a point where excuses no longer matter and results do. Unfortunately, this company consistently failed to meet even the most basic expectations. I would never, under any circumstances, recommend this company to anyone other than my worst enemies. If you're considering doing business with them, I strongly suggest looking elsewhere and saving yourself the time, money, and aggravation that I experienced. Consider this an honest warning from someone who has seen firsthand how they operate. But call up there and speak to customer service and tell them you have a problem at the store. Do you know what they say? Oh I'm sorry I don't know how to deal with that cause no one ever complains. What a joke.

We were shopping for a pool fence; got 3 estimates and decided to go with Fence Scapes LLC. No…read moreregrets whatsoever! These guys showed up on time, worked hard the entire day and did an awesome job!! Would highly recommend!!

I'm very pleased so far with JLC. As a single-income homeowner, I was on a very limited budget…read morebut really needed to change out my masonite siding (though I was not at the best time of my life to do so and friends and family were reminding me of such). But JLC were competitive--without skimping on product or workmanship quality. Not only were they responsive to all questions & concerns, but they were timely and clean. There is something more I'd like to add (without trying to sound too melodramatic): As a single woman, many companies take advantage and/ or dismiss our worries, but I really could not afford (financially or mentally) ANYTHING to go wrong, so when I responded about a few things that weren't done quite right, they responded immediately to come and correct those things until I was satisfied. That said, I will be contacting Jacob's Ladder again for all future home improvement projects.

We needed some siding repair, gutter replacement and a whole house paint refresh. JLC got…read moreeverything done in a fast, friendly and efficient way. Everyone was very professional and I was impressed by how quickly things got done. If we have future work, I'd definitely use them again.