We hired TRS to put a deck on the back of our house. They showed up around 11 or 12 each morning, worked an hour, in between smoke breaks, then went to lunch. A couple hours later they returned, worked another hour then packed up and left. This went on every day (except the days when they did not show up at all). The job took over 3 months. The used poor materials and cheap unqualified labor. Before the job was complete, they started hounding me for the final payment. I finally relented and paid them the final payment even though the facial boards were not properly installed and were pulling away from the deck. The "site leader" got hostile and said that someone would fix them. Over a year later after making calls to the main headquarters, I got someone out to fix. I guess they were mad about coming out because before they left, they tore up my down spouts and then refused to fix them. You can find someone more qualified than this group for a lot less. The whole team, from the sales people to the workers just made it a terrible experience. read more

See all

First of all, I would like to say, I got 3 estimates on remodeling my bathroom. TRS was not the cheapest company but I did like the salesman. when I told him what I wanted, he offered suggestions. The contract was set for the first week of January. The didn't start until February 5th. Then instead of a crew, one older gentleman came that I had to help with some of the work. Then he told me he hadn't worked with the material before. So I guess it was learn as you go. Then he wanted to know if I knew how the flooring goes together. Once the tub spout was in, when I pulled the plunger up for the shower, water ran down the wall into my basement. Then standing by the bathtub, the floor would go down and separate from the tub. The ceiling exhaust fan was not installed because the gentleman said it wasn't the same size as the old one. The walls have lots of sand dust on them and are suppose to be ready to paint according to the contract. I notified the company of my complaints. Steve and Gordon came by and said the flooring has to come back up and repair the subfloor. The shower was turned on and they both saw the water running through the wall and into the basement floor. Gordon and Steve agreed the issues were real. Steve said he was sending another contractor over to complete the job. Now it's 3/05/2019 exactly a month later, for a 45 sqft bathroom. I have used up my vacation time trying to get this finished. Now I have to go to work and leave people in my home to try to bring this to an end. The new contractors came and replaced the tub fixtures and pulled up the floor and put the exhaust fan in. I came home to find water still running in the basement, the floor dips in a different place, the light works on the exhaust fan but not the fan. Also where the fan was put in needs sanding from the mud used. On 3/07/2019 Clark came by to retrieve the debris from the job that started 2/05/2019 for a 45sqft bathroom. On 3/08/2019 Steve called for final payment. I told him the job wasn't complete. Steve asked what was wrong and I told him. There's water still running, the exhaust fan doesn't work, and the floor dips beneath the tub. The ceiling needs sanding. They send contractors to do work and nobody from the actual company comes to see if the work is done to any kind of standards. This is hard to believe, to spend that kind of money and nobody from the company acts as if they care if you are satisfied or if it was done correctly. It is 3/13/2019 and my 45sqft bath is still under construction. It looks like I did the remodel myself, and I know nothing about construction. PLEASE, PLEASE, PLEASE, find another company. I have many pictures of this job. It's like how not to do it. I am at my wits end. Looks like I may have to start this job all over again. If you know a good company or contractor, PLEASE LET ME KNOW !!!!!!!!!!! read more

We hired TR to build a workshop addition to our house and I am basing this review on four criteria: Keeping within budget, quality of work, professionalism of workers and completion of project within projected time frame. There were issues and problems with all four of the criteria. In initial discussions we were assured that Total Remodeling (TR) knew HOA/County requirements and in the event that there were any modifications of the design due to HOA/County restrictions they would be responsible for any cost increases, or either side would be able to cancel the contract. The county required a different type of foundation and TR initially wanted to charge us $5000 more. We declined and requested to cancel contract, they then said they would split the cost, we declined and requested to cancel contract again. Finally they agreed to absorb the cost - ok - good business. But then the subcontractors came in. Manny and his crew were horrible. I had asked that they please sweep up the nails and close the gate when they left for the day as we have 2 children and 2 dogs. For the first 4 weeks of work they did not sweep and left nails on the ground and the gate open. I even found razor blades and saw blades left on the ground. Their work was sloppy and failed multiple county inspections. Even after we pointed out missed insulation they did not correct it, they put a nail in our window frame, did not measure the stairs, window frames or sheet rock correctly and had to be asked multiple times to redo their mistakes. Finally, they did not realize my husband understands Spanish and after badmouthing us in Spanish we asked that the crew be replaced. The next crew was better but still did not finish the job. TR was supposed to leave the addition "paint ready" yet they did not finish plastering over nails and seams, did no sanding to prepare the room for painting, and after 6 weeks of asking them to fix the screen door that Manny's crew ripped - have still not fixed the screen or put the crawl space door on. The initial completion date was supposed to be May 4. There was about 3 weeks of delay due to weather and HOA/County requirements but it is July 7 and it is still not finished! More than 2 months of delays because the workers continue to make mistakes, fail inspections, do not show up to work and are really, really sloppy! Finally, we are giving up on them completing the work and my husband spent yesterday and today plastering and sanding. I am still hoping that they fix the door situation and put the downspout on the gutter... read more