Poor and extremely slow service! Wastes customer time. It takes forever to solve any matter.read more

I tried to contact Comcast/Xfinity - both the installation on NE 95th Street AND the Xfinity store…read morein the Bella Bottega Shopping Center - for an unusual personal purpose. My mission? To leave a message and phone number for an employee to call me back. No request for personal information, just to leave a simple message with the last known work address I had for another person about an urgent personal matter. There is NO working phone number that led to a human being who could take the message. Just a recording on one saying the number was no longer in service; and the other to offshore customer service that cannot do anything AT ALL, except to add the scripted apologies. If I cannot break through this idiocy by early tomorrow morning, I'll be contacting local authorities to see if they have a working phone number leading to the local management of this enterprise. Comcast/Xfinity is the absolute WORST for communications. If you do not need TV cable, cell phone, or internet services, they will NOT treat you well. (This is from an exasperated customer of over 30 years and looking to make a change. Enough is enough.)

The techs were professional and honest. I needed someone to verify mounting job, and they did so…read morequickly.

Did great work at a reasonable price! Scheduling was easy, and they were able to do it a few days…read moreafter asked for a quote.

Mike did an outstanding job mounting our TV. He was extremely professional, respectful, and easy to…read morework with from start to finish. He was flexible with scheduling and took his time to make sure everything was absolutely perfect. You can tell he takes real pride in his work. The final result looks flawless. We truly appreciated his attention to detail and the care he put into the installation. I would highly recommend Mike to anyone looking to have their TV mounted professionally and done right the first time.

Mike was amazing. The service I had requested was help with was mounting a 75 inch Samsung frame…read moreand he was really fast and the quality of the work was amazing. His price are also really reasonable compared to others out there.

I contacted TV Mounting Service to mount my TV above the fireplace and a display shelf on the wall…read more Orkhan showed up the next day and did a detailed and fast job on both. He was meticulous about placing the items at the right position. He also repeatedly asked me to check the positions to ensure I would be satisfied with the installs after the job is done. He did an excellent job and I feel truly happy with the results. Will use this service again.

TV Mounting Service (Orkhan) just finished mounting my 77 LG G4 OLED and definitely earned this…read morereview. He was friendly, careful, not rushed, and took the time to do the job right. This TV is over 80 pounds but very delicate (and expensive!) and he was methodical and careful from end to end. Thanks, Orkhan!

If I could give CL a ZERO I would. Worst customer service ever and no way to contact the CEO by…read moreemail. Call centers are in India and the Philippines where they read from a script and just reschedule over and over. I'm on my 8th reschedule and have no faith they will actually come to repair the line. I have filed a complaint with the Utilities Commission and suggest you do likewise so the state will realize what a scam Century Link really is. CL says you must be home from 8am-5pm for the repair or they'll charge you $99, but they don't compensate for standing you up! Avoid Century Link at all costs.

CL has isolated itself from its customers by making it extremely difficult to reach a real person…read more There is a great lack in communication about when or if someone will show up for service and if the work doesn't get completed, assurances are made that are not fulfilled.

On Nov 6, 2025, Astound's billing department advised me to purchase my own modem because their…read morerental equipment is ~8 years old and not compatible with modern Wi-Fi standards. Following Astound's own "Bring Your Own Modem" guidance, I purchased a Motorola MB8611. On Nov 19, 2025, I attempted to activate the MB8611. During calls at 8:47 AM and 9:48 AM, Astound's technicians failed to provision the modem. When I asked to revert to my rental modem, they initially failed to restore that as well. Although service eventually returned, it continued to drop intermittently for the next 24 hours (documented by a 7:45 PM call). On Nov 26, 2025, I purchased a second approved modem (Arris S34). During calls at 12:05 PM, 12:09 PM, and 12:21 PM, Astound again failed to activate it. Instead of addressing the outage, representatives insisted I first create a new online account and set security questions--even though I had no internet access at the time. After finally completing the account setup, I made additional calls at 1:10 PM and 1:18 PM, spending over two hours on the phone. I requested a technician for an immediate restoration of service with the rental modem. Astound accomplished neither. Representatives showed blatant lack technical knowledge (e.g., unfamiliar with basic networking terms like SNR or DHCP), making it impossible to perform proper diagnostics. When I asked to escalate to a supervisor, the request was refused. Astound scheduled the earliest technician visit for Dec 5--ten days later. I emphasized that I work from home and need stable connectivity, and I offered to pay extra for an earlier appointment. Astound refused. UPDATE: after writing complaints to FCC and BBB, I was contacted by a member of Astound "executive resolution team", who turned to be a capable technician. He told me that Astound tech support team made a typo while entering MAC address of my modem (5 times in a row?). Within 10 minutes my service was restored. Overall, it took only 2 weeks, about a dozen calls to Astound support, 2 official complaints, and a week without Internet service to do a basic equipment upgrade.

GARBAGE SERVICE, USELESS SUPPORT, OVERPRICED RATES. I never thought I'd hate someone more than…read moreComcast. I pay for 50 Mbps upload and get barely 9 or 10, as well as constant latency, packetloss, and random outages (brand new modem + router on my end). Any kind of streaming or online gaming varies from "tolerable" to "impossible." I've attached an image of my speed test as proof that I am in fact experiencing up to a half-second of connection delay. Their support was INFURIATINGLY bad. They sent technicians twice, and one of the times they BROKE the neighborhoods connection before leaving, so it was out all day until I called again to tell them what happened. They said they'd send another and did not, and when I asked about that, they started asking me how to fix the problem (as if that's my job). They reset my modem without telling me, while I was using the internet to talk to their tech support, then when I lost connection and couldn't respond they closed the conversation and made me start over. They've scheduled an appointment and then simply not shown up, leaving me to contact them again and try to set up another (and they make me wait another week or more for the next appointment opening). They say they have no way of reviewing past tech support so I had to explain this problem more than a dozen times (and am STILL going through this issue, and having to re-explain the entire thing every single time). They have called me three times at 6 AM just to tell me that an appointment scheduled two weeks in the future was canceled, then to tell me it was back on. I try to be as polite as possible with others, but if I could swear in google reviews I would be doing so right now. I don't think I have ever had such disrespectfully bad service in my life. On top of all that, our price has slowly climbed to over 200% what it started at (it "was" $70 per month, now it's $150 for this absolutely trash tier service and support). God help you if you rely on this company for anything, they are a landfill of incompetence. Edit: After seeing my review they asked me to email them with more information, and after I did they promised to "Reach out as soon as possible." It's been 9 days and I have not heard from them, nor have I seen any improvement. Everything any Astound representative has ever told me, so far, has been a flat out falsehood. This company is AWFUL.

I've had Comcast on and off throughout the years and have never really had a problem with their…read moreservice. This review of course about this particular location and they seem to really make it their business to help address issues. I've had to come here a number of times the past couple years - restarting service after moving, picking up and dropping off devices, cancelling service and most importantly talking to a human being. So many services (not just cable) nowadays is on the phone and you deal with menus, automated selections and other annoying things. Here at Comcast, specifically this one, the staff are always extremely nice and helpful. Whatever questions I have they pull up my account in like 30 seconds and boom. No - "Press 1 for this option or "say this for that option, can you repeat that?"

I went into the store to order internet services, my credit card was used to open a mobile account…read morefor a phone and phone number I didn't own. I am pretty sure this is illegal. I ended up with mobile services charges and spend an hour getting removed via customer services on the phone. Stay away from this store. I am surprised they haven't been sued yet.

Had them out to terminate raw Cat6 cables and activate lines run by my homebuilder -- friendly…read moreservice & excellent work across the board. What stood out: - Went beyond the ask -- proactively replaced non-functional builder-installed receptacles - Saved me money -- skipped non-essential parts my AI assistant had recommended - Added real value -- advised on ISP setup and wireless mesh configuration Couldn't recommend them more highly!​​​​​​​​​​​​​​​​

Mark and others from Lluminet were absolutely a pleasure to work with, starting with initial…read moreproject inquiry over email/phone to getting the quote to the day of job. Great communication, the price was fair and the workmanship is solid. They ran cat6 cabling in our three story house, setup new access points, ensured we have good wired and wireless connectivity based on our needs.

Xfinity Cable is down in my yard and on top of my car and front lawn. Maybe dangerous, definitely…read moreurgent. Internet that i pay for not working obviously. It's impossible to get ahold of a service rep and i am not getting any confirmation when i try to report this online. URGENT AND POTENTIALLY DANGEROUS.

1 hour on the line trying to get an agent to help out on false promises that 1 manager gave, they…read morejust throw the call from one department to another not giving a F*** about costumers.

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.