UPDATE: I tried to get a remote starter installed on my vehicle, they couldn't do it because of…read moresomething FIRST Ave Motors did, they replaced original parts for parts that do not work with the system the remote starters use. Also, my car apparently has 2 Vin numbers, one of them was welded on by first Ave Motors. DO NOT GO TK THIS PLACE! PREVIOUS REVIEW: First interaction was fine when I was there buying the car but afterwards was a whole different deal. I can't open my car with the key, only with the controller, they were supposed to send a locksmith to fix it and still to this day I'm waiting for it. Was supposed to do that and pick up some mats (which I'm pretty sure they lied to me a me haven't bought them). I've been calling like crazy and either someone that doesn't know anything about the situation answers and tells me to call when the manager is there. Now whenever I call they straight up don't answer or call me back. It's been close to impossible to talk to someone that can help me with things I was supposed to get over a month ago. I gave them many chances to call me back and fix the situation that they lied to me about on day one. Once they make their money and get you out of there it'll be impossible to get help with anything. Beware.

THE DREAM CAR: I have always wanted a BMW 3 series sedan, and my wife said if you're going to get a…read moreBMW might as well get a convertible. Those vehicles are tough to find, but on my way to Target on Sat., March 20, 2021 I drove by First Ave Motors, and saw a red BMW on their main display. I said I will check it out on my way home which I did. And yes, it was a red BMW 328i convertible which is my dream car. Small dealerships have always made me very nervous. My wife said do the research. I did see that it had a salvaged title which made me have second thoughts. But on the following Monday, I sent it to my insurance agent in which he said it could be anything, and recommended that I take it to a body shop and a mechanic. I called later that day and spoke with Tatyana to inquire and I was told that the car needed to be jumped. I took it for a test drive on that Wednesday and the car indicated that the rear tire was low, other than that it drove good. I told Tatyana that I will be by the next day for a more thorough check and test drive. The next day my wife and I took it for a drive and brought it to the body shop and were told the damage was not that bad and the frame was good. We then took it to the mechanic next door to the dealer and they found no issues, in which we bought the car for a very great deal. The next day I drove it in the morning and things were fine, but in the afternoon the battery was dead. It did turn over but it struggled to do so. I could not help but think, I made a really bad purchase. I contacted Tatyana and she said that she was off that weekend, but to bring it in on that Monday which I did. Scared I had her check the alternator as well. Later that day she let me know that the car was done and the issue was an after market battery and a BMW battery was needed which they replaced free of charge. Since then there have been no issues and my plates came in 8 days after purchase. All and all this was a fantastic experience and Tatyana was so great to work with, I truly thank her for her hospitality! Dream car bought and loving it!!!! And here we are knocking on the door of November, and there has been no issues at all.

This dealership is amazing. My vehicle was mis…read morediagnosed and damaged from another dealership at Lupient Chevrolet. So this dealership was recommend to me by a co-worker. I brought my car in and they diagnos my car that the other dealership was incapable of doing. They also accidentally broke one of my spark plugs, and instead of just replacing it and not telling me they called right away and informed me that a tech has accidentally broke a spark plug so they went ahead and replaced all 5 at no cost at all. The staff is very friendly and Informative. The location of this dealership is easy to locate and navigate to and around. They have a lot of used and new cars at very competitive prices. I'd highly recommend this gm Chevy dealership to anyone in the twin cities area. And to stay away from lupient Chevrolet.

You decide whether this is a company you want to do business with…read more The head salesman (Dave Gill) was showing me a vehicle I wad interested in and getting me pricing. During our convo, I caught him in a lie about it. When I questioned him, he told me I "misunderstood". I explained it was not a "misunderstanding", I was meant to here that. I said how trust was gone and I thought he was a shitty salesman and how he should be ashamed of himself. He became defensive and argumentative. It ended with him calling me a vulgar name and told me to leave and never come back The most unprofessional customer service I have ever experienced. The owner was no better.

I had been wanting another car since i sold my e350 last summer. But things fell through and i…read moreended up buying a chevy trailblazer i hated the 2 weeks i had it.let me tell you guys this dealership and its crew in sales are on their job. F les consultant was Sean Kelleyriendly welcoming sales team . My sales consultant was Sean Kelley, I am so greatful and appreciative of the magic and rabbits and birds he pulled out of a magic hat for my car. The Lexus LS 460 is my dream car and has been since it came out. Eazy trade for my truck, and he did the impossible for me by getting me financed. so east i recommend you stop at Apple used autos before you go through all the B.S. that dealerships usually do. Sean said i was approved no B.S. , no smoke and mirrors. Apple Used Autos is number 1! THANKS SEAN!!!!!

Very stereotypical car buying experience. The car salesman was very nice and low pressure but as…read moresoon as I got in contact with the finance guy I was pushed into adding the easy care. He did not really explain anything and if I asked a question he made me feel stupid for asking it. I felt like I was falling into a scam and honestly should have walked. I ended up cancelling the easy care after the guy tried to talk me into it by saying he's been in the car industry for longer than I've been alive. Nice work ass hole you're really moving up in the world. The most recent update is there ended up being curb rash on three of the tires that I'm fairly certain they covered up initially or regardless didn't mention anything about it. I hate that this is still the car buying experience for consumers. I would just be weary and firm with them. I love my car and had a good experience with the salesman but they need to reevaluate the boomer finance guy.

Called me an appointment on Thursday, July 24 for Monday, July 28 AM…read more Call at 3:15 in my car had yet to be looked at because they had no bases available to look at it. Why do you schedule appointments if you don't have places to look or diagnose or fix your cars? They told me at that point it would be three days that does not work for the normal American family anymore. Most of us work two jobs. We have children to run around. We don't always have options to just leave our car at the dealership for three days. And you didn't offer a rental you didn't offer a loaner car. How do you think this is an acceptable practice for the American family in today's economy

Typically I go over to Apple Ford (Apple Valley); but they didn't get back to me this time for…read morewhatever reason. So I ended up reaching out to Apple Ford (Shakopee) who responded promptly to help me with new truck tires. Daniel H was great to work with and followed up with thorough detail every time. He was able to fit me into the schedule with less than a week's notice and Apple Ford Shakopee facilitated the service within the expected times in addition to informing me of outstanding TSBs and even completed one while the truck was already there. Never had any bad experiences with Apple Ford locations. It's always been a great experience and had a good time in their waiting area (TV, snacks, beverages, etc.). Thanks again!

Their word means nothing. Told them we wanted to purchase a Prius. Stated that we would buy the car…read moreat the out the door price. Had the car set up for purchase within 3 days. I was given the out the door contract and we had set up an appointment to purchase the vehicle. Today, I received notice that they had sold the vehicle. Asked the manager, Matt, for an explanation. He stated that the proposed contract we were given stated we needed to put down $5K and purchase within 1 business day. I did overlook that however here are the questions - What dealer does not actively ask for a deposit to hold a car? Why within 1 business day? NEVER AGAIN Back to Rudy Luther

These guys are nothing less than incredible! I'm so impressed and just have to share so people know…read morethey have an honest, trustworthy business available for their next used car purchase! The vehicles they have available are top-notch, high-quality and have been thoroughly inspected for any maintenance needs. We purchased a 2015 Toyota Highlander in March 2024. You would never know by its looks that it was not brand new, it's gorgeous! If they don't have something in stock that fits your needs, they will find what you're looking for. This is one place where YOU DO NOT HAVE TO FEAR THE "USED CAR SALESMAN"!

it would appear that pretty much everyone working at this location is uneducated and unable to…read moresolve simple problems. You and your vehicle will not be treated with care or respect. don't waste your time.

Inquired about a vehicle and was rudely run through the robotic punch list. I'm sure I was taking…read morethe star salesperson (lady) away from something important. There are three other dealers in the area with the same vehicle. They are actually working with me. Ask a question, answer a question- that kind of thing. PS - well qualified buyer & financially conservative. I will never return to an establishment that will not extend the courtesy of a conversation. Next time try a smile. They are easy, free and widely accepted. Category - Lost Sale.

Amazing service, which was not the experience I have had at 2 of the other locations.  Tom Miles is…read morean honest and personable man to work with. Even if you aren't making a purchase same day. There was no frustrating pressure towards purchasing or making a decision.  I received valuable feedback, as well as a lot of new information about the car I was looking into and their business practices.

If I could give 0 stars I would. Terrible customer service. They sold me a for edge for 7,000$ with…read morea slipping transmission. It was driving until about a month after purchasing. I highly recommend you shop for a car elsewhere