I placed an online order for pick up and to me, that means not having to wait in line to get my…read moreorder. Am I wrong? I guess I could be. Anyway, I wait to be recognized as there was only one person on the checkout and she did not address me at all. I looked around for someone else to see if they could grab my order and be on my way. To my relief there was a staff member working nearby. When I asked for assistance, she hesitated and I could tell she was about to tell me to stand in line. I had my id ready but she wanted the email that I was sent with a barcode. I told her I got a text it was ready...? I searched for an email as it took a minute, she asked for my id. At that moment I found my email, she scanned it and I was on my way. I try to consider reasons why the employees behave the way they do, and I suppose they wanted to get out on time and were doing their duties before they close, but I still think the priority should be the customer. That being said, I was happy to be able to place an online order and pick it up same day! I love the sales and being a cardholder has some nice advantages. I'd like to see more variety for toddler and boys clothes.

Convenient location - can be hard to get out of the parking lot and onto the access road at times,…read morebut it's really as good as any other Old Navy. Selection, pricing is fine, store cleanliness, and staff friendliness are perfect.

Madewell on its own deserves 5 stars, but this location gets another 5 on its own merit. Lauren, I…read morebelieve a manager, is fantastic. I met her when she was working at Charleston on King St and stopped in to this new location when I was in town. She helped me pick out some amazing shirts and a dress and even helped me order another one to my home when they didn't have my size in stock. I have a lot of Madewell apparel and find it to be high quality and comfortable. It's perfect for work or almost any other casual occasion. The girls who work here were so helpful and let me know what they thought of a few items I had on, giving me honest opinions. It was great because I didn't have a girlfriend to help me out and they definitely made me feel comfortable about my purchases. I highly recommend this store!

**Great customer service--until the employee discount was mentioned.**…read more I was recently in San Antonio visiting my daughter, who is stationed there in the Air Force. We stopped at Madewell while visiting a shopping plaza, and I have to say that the customer service when we first walked in was excellent. Sabrina greeted us and was extremely friendly, attentive, and helpful. The staff were all very welcoming and offered to assist us throughout our shopping experience. Sabrina even helped my other daughter find some things. The customer service was honestly top-notch. My daughter works part-time at one of Madewell's sister stores and is eligible for an employee discount. We understood that associates are expected to help themselves and clean up after themselves when making a purchase, so my daughter and I were putting things back as we tried them on. When we got to the register, my daughter mentioned that she would be using her employee discount. Sabrina immediately looked surprised and asked, **"You're an associate?"** My daughter explained where she worked, and Sabrina said she needed to get the manager. This is where the experience completely changed. **Sabrina's attitude toward us noticeably changed after she learned that my daughter was an associate.** The friendliness and helpfulness we had experienced earlier disappeared, and she appeared visibly upset. The manager came over and explained that next time my daughter needed to let them know she was an associate because associates are expected to help themselves. I completely understand having a policy regarding employee purchases. **That was not the issue. The way the situation was handled was.** What I found frustrating was that the staff had been the ones repeatedly offering to help us throughout our shopping experience. We didn't demand or expect special treatment--we accepted the assistance that was being offered to us as customers. My daughter was shopping as a customer that day, even though she happens to work for one of the sister stores. If associates are expected to identify themselves before receiving assistance, that should be communicated clearly and professionally. What didn't sit well with me was the obvious change in attitude once Sabrina learned my daughter was an associate. And this wasn't a small purchase. Even with the discount, we spent **over $700**. I even asked my daughter afterward if the employees worked on commission because I was trying to understand why there seemed to be such an issue with the staff assisting us. She told me they don't, which made the reaction even harder for me to understand. I want to be fair: **the customer service before the discount was mentioned was excellent.** Unfortunately, the interaction at the register overshadowed that experience. Policies are policies, and if my daughter should have identified herself as an associate before shopping, that's something she can certainly remember for next time. But there is a difference between explaining a policy and making a customer feel as though they have done something wrong. We came in to shop, were welcomed warmly, accepted the assistance that was offered, and spent over $700. We should have been able to leave feeling good about the experience. Instead, we left feeling uncomfortable and disappointed. **Madewell has employees who know how to provide excellent customer service. I just wish that same level of courtesy had continued after they learned my daughter was an associate.**

Visited the location in the middle of the afternoon on Sunday…read more The store was pretty disorganized and they seemed to be out of stock for my measurements. I wouldn't stop by this location again unless it was on my way somewhere else.

Came in for specific perfume I always get here just not this location but they had what I needed…read more Place was clean and plenty of employees around to help. Cashier was friendly. Ooo and they had a great deal that I took advantage of.

I had a fantastic experience at this store. The staff were super welcoming and friendly but most of…read moreall helpful. Matt greeted me from the start and helped me find the right color shoes I needed. I was looking at the hybrid shoes but after trying them out I just didn't feel ok to deadlift on them. So I thought, let me look at the running shoes but in display they only had the whiteish and pink. Then Matt says the magic words "we have them in black" which was perfect because I can actually used them for work. It took him a good 15-20mins of looking for the right size in the back but he found it and saved me an extra trip if I had order online. While waiting, the other team members kept checking in on me and even offering options to check other stores or order online and just making conversation. Overall, fantastic team and this is the store you definitely want to shop from.

I've went into this Lululemon location only a handful of times. Each time I walk in the associates…read morejust stare at me from behind the counter and not say a single word. I would walk by them multiple times and no one would offer to help. Even standing right next to them. The Lululemon stores in big cities seem to understand customer service, and always are so friendly and helpful. I'm not sure what it is about the air in the San Antonio store, or if there is major lack in training, but the selection at this location isn't even worth shopping at. I'll do my shopping online or while I'm traveling instead. :)

We are absolutely blessed with this location! The ladies are so kind and always greet my children…read morewith hugs and smiles. They help my kids pick out clothes that they want and are extremely caring. Thank you for going above and beyond Carter's!

Great customer service awesome prices. Good selection and clean store. Big big 4th of July sales…read morebest time to come in and check it.

Nordstrom at La Cantera is one of the nicest locations around. The store is incredibly clean,…read morebeautifully laid out, and everything was in stock. I ended up needing some help finding a specific size, and the salesperson went above and beyond to grab what I needed.

Was invited to the Beauty Trend Event, the Skinfluence Festival last Friday, March 13 from 5-8pm…read more Holly Hoffman, the Store Administrator informed me of this specific event and Kay Soria had notified me of the 15% off Beauty sale from March 9-March 15, 2026. I RSVP'd and attended the festive event. I checked in and received a raffle ticket. You could see how they cordoned off the Beauty section as only guests w/RSVPs were allowed in the event. I could see different sections where they had demos for makeup, hair, skin, eyebrows, skincare and perfume. Angel saw me looking towards the first stop which featured Concealers and Setting Sprays by MAC & Charlotte Tillbury. She assisted me then passed me off to Lauren who helped apply some products and give tips. I showed her a list of my makeup which she had some in stock but had to ship others. When Lauren was applying my makeup, Angel was so sweet and brought me a Margie when I said "I should have a drink!" Lauren did great as she had to color-match me from several lines. She helped me find some products. Jordan from MAC came by and suggested a hydrating spray and the order of applying skincare since she said she was an Esthetician. She was bubbly, friendly, helpful and very positive! She was even giving me hugs & high fives! Now that's the Nordstrom service I'm used to! They had a DJ, Cotton Candy Margaritas, Bottled Water, Coca Cola, Charcuterie Bites, a cheesy Mac n Cheese type of dish and festive cake bites. I went to the Jo Malone section and a rep showed some fragrances. The DJ music was so loud so I walked out to get another drink and bites and came back to the Lancome station looking for a product and was helped by a woman holding raffle tickets. The main rep was busy so she helped shade-match me. I had to order online since that product was out of stock. Then she walked me towards the fragrance section. Another rep helped me as I was looking for Jasmine scents. She offered Diptyquem, Gucci, Good Girl Jasmine & Tom Ford's Jasmine. They didn't have samples for Good Girl & Tom Ford so she said to check Sephora. While checking out the scents, I heard my name being called for the raffle so I excitedly showed up to get my prize! Yay!! I went back to the fragrance rep and asked her about the Estee Lauder perfumes so she walked with me there. I was interested in a Gardenia scent so I asked if I could have a sample? She said sure and walked away. I sat for awhile waiting for her until the Estee Lauder rep told me she thinks she ended her shift?? The rep made me a sample. I thought that was inconsiderate and just a "Someone will help you momentarily..." or something to that effect would've been nice. Usually Nordstrom reps are mindful and respectful of my time. At least the Estee Lauder rep followed thru. The Beauty Trend Event was nice on a Friday evening as they're usually on a Saturday when everyone's shopping and it can get quite hectic. It was a pretty fun event and the theme of raffle stations where you can try different products was a great idea. I hope someone sends me a list of demos next time so I can prepare and check out products and reviews ahead of time. I like the convenience of being able to pick up items at Nordstrom Rack since there's one near me vs. driving all the way to Nordstrom La Cantera.

While my brother and I were shopping at North Star Mall, we discovered a new store Aerie (probably…read morenew to us and not their regular shoppers). It appears to be a store targeting younger to middle aged customers. Their messaging and signage within the store were eye-catching. They project an all-inclusive type of image for their customers with their models of different sizes and ethnicities. It is primarily a clothing store with associated accessories. Their clothing appear to project comfort and coziness. You can walk into the store on one side and walk through the store to the other side, which is kind of cool. The service was very good when sales folks helping you on both sides of the store. The clothing is reasonably priced, affordable. Definitely a store you should check out...

The employees were very helpful and kind. I felt comfortable shopping here and found everything I…read moreneeded. The cashier was the nicest I've had in a very long time.

I'm not sure how this location is still open when the customer service is terrible. The high level…read moreof unprofessionalism is surprising to me for a store that is known for to be very calm and peaceful. The manager is so rude to everyone she comes in contact with and she makes her staff behave the same way. This store does not value customers at all and the CATO corporation needs to do something about it since there are so many bad reviews for this particular location.

Worst customer service I've seen. The sales person was on the phone at the register loudly talking…read moreabout a new hire, meanwhile a line is forming at the checkout and at the dressing room. The sales person never acknowledges any of us. Then she looks up and goes and opens the dressing rooms and returns to her phone call like she's the only one in the room. I was on my break from work and didn't have to wait around. Cato lost my sale and my business but apparently they're doing fine because the sales person was also loudly discussing the total amount of sales they've had for the day. Good luck to y'all...I'm returning to online shopping!