I was really disappointed in the service that day so much so that I have not gone back! Only person…read morein line and I waited till she finished putting things away and then more people were in line-I was in the correct side based on the sign but she called the next person from the opposite side-the customer complained for me and she claimed she thought I was waiting for someone with merchandise in my hand! We made eye contact have no idea what her issue was

Love the store but not this location. I don't know if they stereotype people but definitely was…read morebeing followed for whatever reason. The black lady (Grinch who stole Christmas attitude) this evening that was working at the register was rude she was returning a basket and I was going to get one I just asked politely if I could use the one she was returning since I was walking toward the baskets and she had an attitude about it. She said "they're all right there." Very unprofessional. Wow if you don't like your job quit. Wish my black Mom came with me because I know she would've said something to her...can you teach your employees not everyone they think as "other" steal and the sad part is most of them are minorities. Wanted to shop in peace but every time I looked up an employee was staring. Wow, do better. I hope other military vets and people in general have better shopping experiences and hopefully some of the employees will have better training. Unless it's the managers that teach them that then they need to get trained as well- Thank you to the lady that helped me at the dressing room and to the young lady that checked me out at the register (Caitlyn). She was very sweet. I appreciate people that take care of customers. -Ret military veteran

Let's just say I am in love! Super cute new boutique in Leon Valley and not only do they have super…read morecute clothes and San Antonio inspired accessories but the owner is AMAZING!!! As soon as we walked in she greeted us, offered us cold beverages, and made us feel so welcome. We also learned that she offers Sip N Shop hours in the morning with mimosas or an evening option with margaritas. You and your friends have 1 hour exclusively to shop with no shopping minimum that needs to be met. I can not wait to schedule a Sip N Shop with our family! What is more fun than your girls, shopping, and sipping?! I bought some super cute earrings this time but I am looking forward to going back and buying some new outfits next time. Prices are very reasonable. Another plus is that she has an amazing friendship and partnership with local artist Hector. You will find his art work throughout the boutique for purchase. Support local small businesses!

I could have closed my eyes, picked anything, and been happy about the item I chose. Candace, the…read moreowner, is kind and charming without putting any pressure to sell! She supports multiple small business owners/artists by offering their items for sale in her boutique. I could definitely feel her support as she spoke so highly of each artist. The jewelry, clothing, and art were all so beautiful!

I like this stores selection of home goods, they always have affordable prices and the store is…read morekept clean and neat compared to other DD's that I have been too. Staff stays busy and multitasks!

I enjoy coming to this store because of the prices and this location is very clean and organized…read more However, there was a white female worker on evening of 26 Feb, Thursday that was adamant about checking dressing room before I went in and after. Wow lady I have money and don't steal. Maybe teach the employees that not everyone steals. I get it you have a job to do but chill out and not let customers feel awkward because you may be projecting. Thank you- retired military veteran.

Cashiers always move slowly and seem to have no sense of urgency. Used to work at the 151 location…read moreso I know they're timed

This location has really gone downhill fast. Sadly, some not all the workers do not do their job…read more Recently had a large purchase and the cashier was trying to fit everything in one large bag to the point it was ripping and when I told her about the rip she said she would double bag it! Could she have separated like items and placed them in bags together? No, because she's lazy. Ross needs to teach their workers how to work. So sad that this is what makes me not want to shop there!

Yikes. Many people ask if you need help to assign their name to what you are buying, but they don't…read morewant to help beyond that. Most of the workers slink around the store, all looking miserable. Tons of items to choose from, but you want to leave as soon as you can. I had to return to exchange boots because the left was too tight. That threw them for a loop, and they seemed perplexed. It was eventually dealt with by a manager, but only after the workers made eyes at each other concerning her whereabouts. Environment: Does the AC work? Vibe: depressed Selection: Great Cleanliness: Great I would try another location, but I'd never come back to this one.

Hello my Texas friends. I normally give good reviews however today's experience was an eye opener…read moreas of what society has become. I'm from California wanting to buy boots for my husband, grandson and myself. I was at the register to pay and since one of my orders needed to be shipped to my home. They needed the "Manager" I was in line in front of the "Manager" He was counting money and not once acknowledged myself and my family. The young lady at the next register asked him if she can help? He said yes, now I move to her and everything was going great. Until she needed his assistance to place my order. The sales reps that assisted us with Brent and Damien were very helpful and respectful. The register young lady asked the manager for help. Well, this is when I experience the poor customer service management. He ignored her and the sales rep since they kept going to him for help. 15 mintutes go by and nothing. What is he doing? Out there looking at some lights outside the store? Mind you im still patiently waiting for him to assist his employee. I asked the workers is there another manager and unfortunately they said no! I respectfully said "wow does he always do this? Or it just happens to be that I'm the lucky one that's gets this type of service? Keep in mind I work for customer service in management for a pediatric and invasive vent patients division. I take my job with pride and willing to HELP. I don't let color, race or politics evolve with my duties as management. Im giving a 1 star because of their poor management. As far as the workers I will give them a 5 star. Great customer service Brent and Damien. I appreciate your time helping us finding the boots we were going to purchase

Linda always makes my visits enjoyable and provides great service. Great selection of clothesread more

Great selection of plus sized clothes! The staff are friendly and helpful I do love to get my…read morepants, panties, bras there. The nice thing is if you don't have your size in stock they will order it for you and have it delivered to your home or to the store. If it's delivered to the store then on your next purchase one coming in to pick it up is 50% off. What a great deal. The reason why I gave it four stars versus five is because I do have a lot of problems with their dresses and tops I find that the sizing isn't quite right for my form or the styles are matronly. From time to time I do find some great tops but I'll have to see the quality of my pants panties and bras have been very satisfying

Lots of parking…read more It's been a long time since I've been to JCPenney. There are not many linens or bathroom rugs. However, they have a lot of clothes, jewelry, shoes, etc., and there aren't even many pillow options. Very limited. Those sections are pretty small and have practically nothing. They have a good cosmetic section and a few promos going on.

Let me start by saying I can see why now JC Penny has gone down. Their customer service sucks. The…read moremanagers have a sucky attitude because I called with a pickup order there's prompts in the directory on the phone to get someone working in pickup... NO ONE ANDWERED FOR 30 MINS. I called again trying other departments no one answers unless you call a big dept like beauty no one will answer then they have the audacity to have an attitude because you don't check in through the app. Well guess what ANSWER YOURE PHONES