I come to this Carter's pretty often/frequently and I always have a great experience! Customer…read moreservice is wonderful and staff is so friendly!! They have a great overall selection and their clearance section is fantastic! Great value for their clothes and accessories! Highly recommend this location! Very organized and clean as well.

I loved going to that store until I went recently to make an exchange. The ladies that were working…read morethat shift were super rude. Making me uncomfortable for making an exchange. Never going to that location again!!!!!

I'm not sure how this location is still open when the customer service is terrible. The high level…read moreof unprofessionalism is surprising to me for a store that is known for to be very calm and peaceful. The manager is so rude to everyone she comes in contact with and she makes her staff behave the same way. This store does not value customers at all and the CATO corporation needs to do something about it since there are so many bad reviews for this particular location.

Worst customer service I've seen. The sales person was on the phone at the register loudly talking…read moreabout a new hire, meanwhile a line is forming at the checkout and at the dressing room. The sales person never acknowledges any of us. Then she looks up and goes and opens the dressing rooms and returns to her phone call like she's the only one in the room. I was on my break from work and didn't have to wait around. Cato lost my sale and my business but apparently they're doing fine because the sales person was also loudly discussing the total amount of sales they've had for the day. Good luck to y'all...I'm returning to online shopping!

Was invited to the Beauty Trend Event, the Skinfluence Festival last Friday, March 13 from 5-8pm…read more Holly Hoffman, the Store Administrator informed me of this specific event and Kay Soria had notified me of the 15% off Beauty sale from March 9-March 15, 2026. I RSVP'd and attended the festive event. I checked in and received a raffle ticket. You could see how they cordoned off the Beauty section as only guests w/RSVPs were allowed in the event. I could see different sections where they had demos for makeup, hair, skin, eyebrows, skincare and perfume. Angel saw me looking towards the first stop which featured Concealers and Setting Sprays by MAC & Charlotte Tillbury. She assisted me then passed me off to Lauren who helped apply some products and give tips. I showed her a list of my makeup which she had some in stock but had to ship others. When Lauren was applying my makeup, Angel was so sweet and brought me a Margie when I said "I should have a drink!" Lauren did great as she had to color-match me from several lines. She helped me find some products. Jordan from MAC came by and suggested a hydrating spray and the order of applying skincare since she said she was an Esthetician. She was bubbly, friendly, helpful and very positive! She was even giving me hugs & high fives! Now that's the Nordstrom service I'm used to! They had a DJ, Cotton Candy Margaritas, Bottled Water, Coca Cola, Charcuterie Bites, a cheesy Mac n Cheese type of dish and festive cake bites. I went to the Jo Malone section and a rep showed some fragrances. The DJ music was so loud so I walked out to get another drink and bites and came back to the Lancome station looking for a product and was helped by a woman holding raffle tickets. The main rep was busy so she helped shade-match me. I had to order online since that product was out of stock. Then she walked me towards the fragrance section. Another rep helped me as I was looking for Jasmine scents. She offered Diptyquem, Gucci, Good Girl Jasmine & Tom Ford's Jasmine. They didn't have samples for Good Girl & Tom Ford so she said to check Sephora. While checking out the scents, I heard my name being called for the raffle so I excitedly showed up to get my prize! Yay!! I went back to the fragrance rep and asked her about the Estee Lauder perfumes so she walked with me there. I was interested in a Gardenia scent so I asked if I could have a sample? She said sure and walked away. I sat for awhile waiting for her until the Estee Lauder rep told me she thinks she ended her shift?? The rep made me a sample. I thought that was inconsiderate and just a "Someone will help you momentarily..." or something to that effect would've been nice. Usually Nordstrom reps are mindful and respectful of my time. At least the Estee Lauder rep followed thru. The Beauty Trend Event was nice on a Friday evening as they're usually on a Saturday when everyone's shopping and it can get quite hectic. It was a pretty fun event and the theme of raffle stations where you can try different products was a great idea. I hope someone sends me a list of demos next time so I can prepare and check out products and reviews ahead of time. I like the convenience of being able to pick up items at Nordstrom Rack since there's one near me vs. driving all the way to Nordstrom La Cantera.

Nordstrom at La Cantera is one of the nicest locations around. The store is incredibly clean,…read morebeautifully laid out, and everything was in stock. I ended up needing some help finding a specific size, and the salesperson went above and beyond to grab what I needed.

Love this store! Helpful staff, always checking to make sure you are doing ok. The clothing is…read morefashionable and so cute. The store is kept clean and well maintained.

Shopping! What is a road trip without shopping? The sales gal was Norma ..very helpful ..we tried…read moreon clothes...she explained the sales going on...friends had coupons and app for more value AND best of all she highly recommended BB's ..Louisiana Cajun food! Win win....Lots of selection and lots of bang for your buck! We found some great buys! San Antonio was good to us (for the most part)

Visited the location in the middle of the afternoon on Sunday…read more The store was pretty disorganized and they seemed to be out of stock for my measurements. I wouldn't stop by this location again unless it was on my way somewhere else.

Came in for specific perfume I always get here just not this location but they had what I needed…read more Place was clean and plenty of employees around to help. Cashier was friendly. Ooo and they had a great deal that I took advantage of.

The online experience was great. Ordering was easy and great deals, however when I had to pick up…read morein store the customer service deterred my shopping there. The cashier took her time with the customer in front of me and gave him coupons and even a reminder for him for the coupons that didn't seem to be money specific on how much you had to spend to receive the coupon. However when she gave me my order no such customer service was given to me. I understand I ordered online however why not provide me with the same experience you gave the customer before me. The store was small, the cashier must have known I could hear her. Other than that the store was clean and nice to be in. Great deals, just inconsistent customer service.

I love carters and the sales, however it is very difficult to navigate this store with my infant…read morestroller. It becomes an overwhelming task.

After looking all over La Cantera and North Star mall TWICE, I found the perfect dress for a New…read moreYear's Eve party at Voge! I had been searching for weeks all over San Antonio and was desperate to find something special! When I walked in, I was greeted by a kind employee and I explained to her my situation. She pulled 5 dresses in my size and immediately got me in a dressing room. The whole experience was quick and easy and I was extremely relieved (considering the party was in less than 24 hours). The quality of the dress (second from right in the photo) is amazing and I will wear it for several occasions in the future!

This little boutique has cute clothes at good prices. The people who work here (esp Laney) are…read morefriendly, honest, and very helpful. I've received many compliments on clothes I've purchased here, and they don't carry so many of the same color/style so there won't be a lot of people wearing the same outfits out. My only wish is that it was much closer to where I live.

I love donating my kids gently used clothes here and shopping. They definitely make sure the items…read moreare acceptable to be resold and the best part of it all is their willingness to donate any unacceptable items. The staff is always friendly, making it a more welcoming environment for consumers and sellers alike.

Rude staff, long wait for appraisal without being informed of the wait. Left annoyed and wasted an…read morehour. The products weren't priced at much less than I could get them brand new.