Do not buy online from Fashion to Figure! I recently brought white shorts that look grey and a…read morewhite mesh top size 2X that fit like a size 6. I tried to arrange for a return through their returns email addresses service @ftf.com and help@ftf.com and of this writing received no acknowledgements or response. I called their customer service number, Harlem store and Yonkers store numbers and all have been disconnected. The customer service number is now a Medicare plans number. It seems as if this store is defacto closed except their online presence which continues to take people money. I will update this review if I receive any communication from Fashion to figure.

I love the styles and the fit of the clothes I have ordered from FTF in the past. I have a coat, a…read morejacket, several dresses, and some leggings. Normally, delivery and returns and posting to my account have been prompt. But I ordered a dress over a month ago and not only has it not arrived, no response to an email or phone call has been made to resolve the issue. I have written a few emails and an automated response has given me a case number (twice!), but no one has responded. I have called several times, and this latest call resulted in 50+ minutes of waiting for a customer representative before I hung up in frustration. I'm not sure what to do next. Called, emailed, checked my credit card statement. No dress. No dress! Not happy with you, FTF!

The owner was so rude! I would never buy from this store!!…read more The prices are ridiculously overpriced and the styles are all outdated. I've never written a review before but was compelled to let the world know that this owner doesn't know the meaning " customer service" How she treated me and my family was just plain rude! Please bring your business elsewhere!! I felt like I was in the movie "pretty woman" when the sales last was rude and my response is "Big mistake lady. Big mistake"! You were rude to the wrong person

This is a great store for finding not only a special event dress (weddings, b'mitzvah, galas) but…read morealso a place to find professional but fun skirts, pants and tops as well as dressy suits for a banquet or special business event. They also have a great selection of accessories to go with the clothes so you can leave with just about all you need (no shoes). I especially recommend it for the professional woman who wants to project a trendy but business like picture of business casual. The owner, Mishel is the one to work with-basically a personal shopper who will gauge your shape, size and need and pull together 3-5 outfits to consider in 15-20 mins. Her mom is a whiz at alterations and she won't let you leave without making sure the fit is perfect.

After a long search for the perfect prom dress for my daughter we visited Shelly Glam…read more I was highly impressed with her knowledge, charisma and selection of dresses. Shelly and her team are the best in this business. My daughter was able to wear her dream dress to prom. I cannot thank this establishment enough for all their dedication to make my daughters prom dress and night unforgettable. Thank you.

Buyer Beware! Believe the bad reviews here and know that there are more. I heard terrible stories,…read morebut thought Shelly wouldn't run a business so dishonestly. We purchased a prom dress in March and was told it would be ordered new and in by May 7th. It was not and when I asked for tracking information she said she didn't have it. When the dress finally "arrived" in mid-May, it was stained, had no tags and had pulls in the fabric. I asked if it was the sample. Shelly said no, but could not show us the sample bc 'they got rid of it.' With less than a month to go, we moved forward with alterations and a promise that it would cleaned and fitted. Ultimately, I picked up the dress less than a week before prom. It was still stained. Never sent to the dry cleaner, even after Shelly told me that she sent it to NYC for a special cleaning and I should be thankful. The alterations she did make were sloppy and the dress was poorly fitted. We took it to another tailor who could only make slight alterations to her sloppy work. He showed us how she only took-in one side of the dress!! Unfortunately that meant that the dress would be off-centered. I reached out to Shelly to express our disappointment and she didn't respond. Save yourself the potential for such aggravation!!!

Love the clothes. Prices are good. Staff is friendly. Return policy is good Very nice stuffread more

This store is the absolute best . There is always a beautiful selection of clothing that…read moreencompasses a large range of sizing and styles . The staff is wonderful . I am always greeted with a big hello and the staff is so helpful! The items are almost always discounted and I don't think I've ever left without buying at least one item!! I walks love how the items are posted on the Facebook page and the generous hold policy makes it so I don't have to run right out the door to make sure I get my size in something I like. This is simply my favorite store !! When we entered Phase 2 of opening earth today this is the first place I wanted to go... and I went and of course found 2 beautiful tops !!

Yesterday I went in for my first bra fitting in years. Dakota made the entire process seamless,…read morecomfortable, and empowering. In the past bra fittings have felt like being poked, prodded, and measured, but Dakota used her keen eye to help me find my perfect size within minutes. I really appreciated her patience as I tried on dozens of bras and her attentiveness to every little question or adjustment I needed. She also helped me find the perfect styles for my body (something I'd never even considered), expertly explaining all the jargon in an easily understandable way. She also wrote me a card to take home with my size & best styles - a detail that I really appreciated. I felt no pressure at all to tip, but even 15 minutes into the fitting, I felt compelled to due to the excellent level of care I was receiving. Furthermore, the shop was filled with a range of pieces - from basic nudes to vibrant colors. I would recommend the Rack Shack to anyone who is looking for a bra/underwear/lingerie. I will certainly be back!!

I first came to this store around when it opened almost 10 years ago and loved it. Great service…read moreand really inclusive sizing. This rating is for my recent visit. While the selection still seems great and most of the associates seemed friendly, the associate I ended up with did not seem interested in talking with me. We spoke briefly but in the end I didn't feel there was space to ask in depth about what I was looking for and I ended up leaving without buying anything. Still 3 stars because I do love this store and plan to give it another chance next time. I ended up going to the Manhattan location and had an excellent experience there.

It is a wonderful shop with great staff. They have a great selection of dresses for wedding guest…read moreand mothers of the bride and groom, etc... Josephine does a wonderful job of altering your special occasion gown.

Snooty customer service. Offered very limited selections to try on despite being very open to any…read moredesign/style, color, and even price. Budget was not a limiting factor yet what was offered for me to try was. Sales people seem nice but very reserved and expressionless. Never offered introductions upon entering. Despite all of this, I was easily granted an appt. when I needed one and I was the only one in the shop which has a lovely, super clean boutique feel. If only the staff were more welcoming and receptive from then get-go. Self-reflection is in order here. The minimal inventory I did see were classic, quality gowns that can be customized, but nothing truly unique about the style and materials.

This store is located on first floor of GSP near Planet Playskool. They have a lot of unique style…read moreapparel and shoes for all season. Different size options available for most clothes. Prices vary based on product, but mostly they are in medium range. There's also a big sales collection as well. The aisles between racks are slim, very hard to walk by another person. Clothes also get entangled, we had a hard time taking out most of the items. There are several associates in the store who assist customers, do checkouts and also restock/tidy up the racks.

I wanted to take a moment to recognize Jennifer Garcia for the incredible experience she…read moreconsistently provided. She was truly phenomenal always going above and beyond to make me feel welcome and comfortable every time I shopped. Jennifer had a natural ability to connect with her clients, and it showed. She built genuine rapport, remembered people, and created an environment that made you actually want to come back. Because of her, I found myself shopping in the store at least three times a week. Jennifer, along with Jacky, made every visit enjoyable. Their energy, attentiveness, and care set them apart in a way that's hard to find. They didn't just work there they elevated the entire shopping experience. Which is why it's so frustrating and disappointing that neither of them seem to be there anymore. The turnover at this location feels constant every time I walk in, there are new faces, and the atmosphere has completely changed. It no longer feels welcoming, and honestly, it makes me not want to shop at the Paramus location at all. For customers like me who spend a significant amount of money and time in this store, the experience matters just as much as the products. Employees like Jennifer and Jacky are rare, and it's hard to understand why a company wouldn't do everything possible to retain people who clearly care about their work and their customers. I truly hope management takes this feedback seriously. Bringing back employees like Jennifer and Jacky or at the very least, prioritizing staff who bring that same level of warmth and professionalism would make a huge difference.

What a weird experience. I called ahead to see if they carried size 1x in the store and they said…read moreyes. When I showed up, though, I could not have felt less welcome. From what I could see on the first floor, there were four sales associates with no other customers. I was never offered a showing of anything on other floors (they have several, i believe?) One person appeared to be assigned to help me, but she kept saying "no, we don't have anything like that" when I was asking for basic work wear. If you're in the market for a pink ballgown or a logo t shirt, this may be the place for you. But you have to enjoy feeling like you're bothering the sales staff by merely being there. Too bad - honestly I was ready to drop some dough, but they weren't interested. I should go back and do the Pretty Woman "big mistake. Huge" thing, but it's not worth my time.

First off, this store isn't there anymore. There's a website , google hours etc. I was in town…read morevisiting NYC and I walked over from my hotel and it was nothing but a deserted, empty building. I checked and double checked that I had the right address and was at the correct place and I was.. nothing there! Extremely disappointed as clearly no information has been updated. I was so excited to check this place out and it was a complete waste of my time. Update your page!!!!!!!!!!