Ordered new set of tires for my truck online. They had them in stock and scheduled an appointment…read morefor the next day, Monday. They were packed when I got there. Small wait to check in. Representative was courteous and said they would have them on soon. It took an hour but I was satisfied as the tires were perfectly balanced and off I went. The other thing I like about this store is they offer a free tire rotations and repair (plug) if needed. Also saved $100 for a black Friday special.

Terrible customer service. Guys here are rude, no consideration, poor service and poor…read morecommunication skills. The job didn't get done in a timely manner for they will put you on the bottom list for service. Bias .

A couple months back I got my car serviced for a tire change, when I picked up the car the rear end…read morewas crashed and the employee driving it said he didnt know what had happened. When we checked the footage the employee was the one who crashed. I took it back home and the tire they had changed was completly flat. After that They sent me to someone they knew from a body shop (route 19 body shop in elgin) to get the rear end fixed and they had my car for over 2 months and wouldn't update me or answer my calls, I went to go check up on it and found my car unlocked, with keys inside and alcoholic beverages so I took it home and was never contacted after that. There is gaps in the panels in the rear of the car and the panels that were "fixed & painted" are now chipping and peeling. Worst experience ever!

Took me right in. I explained what happened and they tool it from there. Fixed it promptly and at a…read morevery reasonable price. Thank you . You go there for service and you get service.

Chihuahua tire shop fixed my flat fast! Great service, honest prices, and super friendly. WiFi's…read moredecent

Ruben and Victor were both extremely helpful. I had a cut in my old tire and while they didn't have…read morethe replacement I needed, they put on my spare for nothing! amazing guys.

Alex was great! He kept me informed/updated as my car was in the shop. I can appreciate his…read morecustomer interaction with me. My tires were done in no time and I was back on the road. Thanks Alex!!

Outstanding !!! I was so pleased that I went there , Glen was amazing , took care of me smiled…read moreand everything an owner would want for one of their employees to do. Thank you guys you did an amazing job on the front end alignment and how to treat a customer.

Amazing people at fair and great pricing. So helpful. Highly recommend them to anyone looking…read morefor quality car care with great pricing. Nice to not be ripped off!

Been coming here for my oil changes for a while and all I can say is that Ivan is the best! From…read moreexplaining everything in a way I can understand to me leaving that place confused! Now I have my son and family members going to see him for any car needs! Amazing people!!

Pete & Sons Tire Service is amazing! They have extremely fast service call time and are extremely…read morefriendly and great at what they do. Their prices are very reasonable and they are able to get the job done right the first time and they great at taking the time to explain if any other issues were found. We bought new tires for our tow truck and realized our tire machine couldn't change them and they came out immediately to assist. They do tire repair and patching also and it lasts! They have great prices on new tires too and will come to you to change them so you can relax while they change your tires at your location. Great to have someone that will come to you if you ever get a flat or nail in your tire. They will come save you! Make Pete & Sons for forever tire experts, you will not be disappointed.

The quality and service of this location is exemplary. I was welcomed and kept informed every step…read moreof the way. I have already recommended this Pep Boys location to family and friends. Thank You for your excellence! Absolutely a five star experience

I cannot say enough about this establishment and the manager Tony!!…read moreMy daughter's car literally had a broken ball joint and was halted in a parking lot in Elgin. Our insurance company suggested the car be towed to Pep Boys in Elgin and I was SO skeptical, but also it was a Saturday night at 10pm and I saw Pep Boys were open on Sunday with a 9am open appointment (which we took) These mechanics were amazing!! Two new tires, ball joints, sway bars, suspension, and alignment DONE in 5 hours on a SUNDAY for $890!! The price was fair, the service was awesome and Tony literally called 6 times in 5 hours to check in and make sure everything was approved and took the time to explain in laymen's terms what was happening!

Had heard their pharmacy has good pricing for canine medication's. Brought a vets script in and…read morethey were extremely helpful and took the extra time to make sure everything was taken care of. They filled it within 10 minutes and I was on my way! The pharmacist and the assistant were courteous. Definitely going back.

never answer phonees...ridiculous customer service, They have become to big for even themselves....read more

Professional, courteous, service. Everyone was great and helped me to understand what was being…read moredone. Been coming to this Belle Tire location since it opened and very satisfied with their service. Waiting area is clean and comfortable.

Terrible company DO NOT TAKE YOUR CAR TO THIS COMPANY. TOTAL failure. They have the worst service,…read moreI took my car for a engine light service and since January 2026 and it's August 3 2026 and they still haven't found the way for my engine light to go away. I have spend over 6k and they keep on saying it is something new. No way to contact corporate or anyone else other then the store since no one seams to give any other information. They do not care for customer satisfaction. They just take your money, I tried to be more then patients but at this point they are just totally ignoring me.

The worse customer service I've encountered in awhile. Have been dealing with service manager PJ…read moreand it's been a bit of a struggle. I am in Cincinnati OH and sent my son there to get his car repaired. Both front axle Long story short, after a few weeks, my son's left tire fell off because two pins where missing from the CarX repair, which also let to brake work. I have photos. When I called to report on May 20 after paying another 1k to get it repaired they promised to reimburse. It's July 19th and paperwork was submitted July 5th. Still awaiting approvals as of today. Every correspondence has been lead by me. No communication or just genuine "we wronged the customer, let's make it right" attitude. Very disappointing. I wrote the review because today's phone call aggravated me. I edited this because I was in my emotions when I original gave this review.

New to the area I was a first-timer at CarX, looking for a fast oil change. I used the self…read morescheduling tool on the website only to find out it's pretty much useless. Arriving at 9am I got right in. Twenty minutes later I was out the door with my el-cheapo conventional oil change. Five stars.