the tacos are gr8 and the customer service was very nice and helpful the vibe was relaxing and I would recommend for eating ! read more

This is probably the worst customer experience I could have had. We got to the restaurant at 12pm, ordered by 12:15, food came out at 12:30 and half the order was missing. We told the server and he said he'd go get it. 10 minutes passed. We go up and tell the attendant, 10 minutes passed.... they say they will go back and get it. 10 minutes passed, we go up and they just apologize and say I'll tell them to make it to go. 10 minutes passed, WE ask for a manager... all they say, is working on it now. 25 minutes pass. I heard multiple people go to the front saying their order never came. No manager to be found. No one trying to make it right. At this point we just wanted our money back but no one even able or offering that. 5 minutes later they bring us just a piece of the order, on a plate, not even to go and not even the whole order. No organization. No care to actually follow through on the experience. This shop is giving this company a bad name and needs a new management team. When you screw up, show up as the leader of your team, make things right, actually relentlessly ensure the problem is resolved. I've never had an experience like this in my entire life. Even when people mess up or get busy, they try to fix it. Please be aware before coming here, especially with kids because you're in for a mess (FYI we've had issues with delivery at home from this location too where it took 1.5 hours both times, which now makes so much sense.) This is a great company so figure out how to represent the brand better at this location. Edited: just an update- we checked our bag they finally packed us to go 1 hour after our first food arrived.... And it was still missing half the items. This is pretty comical and clearly the manager that refunded our order couldn't care enough to see this through to be sure we actually got everything we asked for.... read more

This restaurant has always been a quality location. Great food and staff. High prices but the portions haven't shrunk... yet. read more

Four of us ate there today and two are sick tonight. Both had chicken, one added lettuce. It was expensive and tasted awful. We'll never go back. read more

Last week I dined in and couldn't find a clean table to sit at. There were 2 tables with people sitting at them and no line. The restaurant was not busy and yet all of the tables had food on them and in the chairs. Today on the way out of town so though I would run make an online order on the way out of town. Drinks were messed up and it took way too long to correct the issue. We waited longe rode the correct drinks than we did for the food order. Then, there was a PLU grocery sticker in my avocado. Gross! The quality and care of the this location needs attention. In addition, when making an online order the tip amount is preselected to 15%. A 15% tip for driving through the drive through to pick up my online order. The service is not good! read more

We had the most amazing service from Miss Kathy!! She really went out of her way to make us all feel so special and cared for. 10/10!!!

This place has really gown downhill over the years. The food quality has gone down tremendously and so have their standards. If real potatoes are too expensive to the point that you have to switch to "crunchy potatoes" that are just frozen tator tots and can't fill a sauce cup even halfway anymore, it's time to wrap it up. It doesn't really make sense why they have a drive thru that allows anyone other than pickup orders to come through either since you'll wait for 30+ minutes past when your order should've already been done. It'd be such an easy fix to close it off to incoming orders like other businesses do. It's a shame since torchy's used to be a great chain. Not sure if this location is managed by corporate or if these changes were made by one franchisee but it was disappointing giving this place a chance after a couple years and seeing just how far they've fallen. Eat at home. read more

I wish I could give it 0 stars. I'm so disappointed in the taco of the month. I was excited to try because I've had previous bad experiences with torchy's. They pineapple was just thrown on the taco it didn't look like the picture and the tortillas were so soggy the masa was getting stuck to my finger. I'm definitely disappointed and I will not be a customer here anymore. I've given this establishment 4 chances and I've been let down each time. read more

Torchy's Tacos - Tacos Near Me - Conroe, Texas

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Food is good, staff are fine. However the wait is horrendous. I order a single taco and queso on the app, tell me why it takes 40+ mins in a not very busy restaurant to make two things... it's bizarre. Been to this location multiple times, but each time it takes forever. If you have even remotely a time crunch, go to any other establishment. read more

Placed an order to be ready for pick up. Waited for over 30 minutes after order was said to be ready for pick up before any staff gave an explanations as to the delay to my order. Was told they had messed up part of the order and had to start again. Waited in total 50 minutes after order was originally said to be ready for pick up. Roughly 15/20 orders were made after I arrived and order completed before my order was ready. Nothing offered from staff while I waited. Will not be back. Update: they also forgot an entire part of my order. Horribly operated restaurant they need to reevaluate their standards. read more

I love how their never busy and always late on my order. And takes 5 min for someone to finally even ask me if im here for pickup or needed anything. Instead they just talk to each other the whole time. They have messed up my order several times in a row as well and just rudely apologize as if i was the problem. Ive worked in the restaurant industry and your job isnt that hard to just do it right, do it in a timely manner, and have some decent respect and attitude. I like some of yalls food but service needs a major fixing. read more

Not sure why such a low review rating - we went here Sat 3/14/26. Staff were so helpful it was our 1st time here. Restraunt was spotless clean, staff happy to be there and extremely welcoming. Food was ready fast & they brought it to our table. Food; the tacos ARE delicious! Generous sized tacos I ordered 2 and couldn't finish the 2nd taco. My husband order 2 also he LOVED them. We will definitely come back more frequently now that we've been introduced to quality food (NOT FAST FOOD CRAP). Interior is fun, decor is well presented like stepping into another parallel universe lol very cool! Great for all ages. Kids would DEFINITELY love this place! HIGHLY RECOMMEND Big thank you to the staff for making us feel welcome from the time we walked until the time we left; very refreshing!! read more

Laura is the best!! My little gator loves the pup cups here. Torchy's Conroe is amazing! 10/10 food & service. The drive thru staff & bartenders are so kind and friendly. Loved the #2 on breakfast menu. Obviously the queso is great too, read more

Torchy's Tacos - Visited my fav Torchy's again today!! My little Gator loves Ms. Laura - Tacos Near Me - Conroe, Texas

My partner and I ordered 2 tacos and a small queso on the app with a scheduled pick up time of 1:17pm. We got to the store at 1:12pm in order to check in early in hopes of our food to be ready at the estimated time for pickup. Around 3 minutes after the scheduled pick up time we were checked in on and told the kitchen had the order and was working on it. That was the one and only time we were checked in on during the 40 minutes it took for us to receive our food. The store was busy and we were not the only customers left waiting for over half an hour for our food. After waiting 35 minutes I walked over to an employee and asked about our order and mentioned how long we had been waiting for our food. In the 40 minutes we waited for our food, we watched multiple customers come in, order food, sit down, eat, and leave before we got our food that we ordered ahead of time. read more

I placed an online order for just chips and queso. When I went to pick it up, it was not ready. I asked someone at the counter and they said it would be ready soon. It was over 45 minutes from the time that the order was placed before the food came out. It was literally just chips and queso. read more

Went in on a Friday night and wished I never stepped a foot in here! Ordered online and got my food about 40 min later than promised and only because I continued to ask and pressure the staff. They told me they ran out of rice and had to substitute it. Also forgot to give me my son's juice box. The food was not worth the wait! This place should NOT be doing drive thru, online pick up, dine in, and bar. They really need to focus on two and level up their food quality and customer experience. Listen to the reviews and stay away from this place! read more

I stopped by Torchy's again and appreciated how chill it was this time--light crowd, so I was able to knock out some work before a big meeting. I ordered my go-to Trailer Park taco, and it hit the spot as usual. The churros were a little undercooked, and I think warming up the chocolate dip and drizzling it on top would make a big difference. Still, I'll definitely keep coming back--flavor's always solid and prices are super reasonable. read more

Torchy's Tacos - Cold dipping sauce for churros - Tacos Near Me - Conroe, Texas

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I hate to write a bad review because I love torchys food. But judging by what others have said about the wait time they really need to work on this issue. The drive thru and pick up always takes FOREVER!!! I suggest that you go back to having people wait in parking spots if the order is taking 10+ minutes. Move the line quicker with people who have smaller orders behind them. Geez I've been sitting in the drive thru for 30 minutes with only two cars in front of me. It's tacos?! How long does it make to prepare some tacos man. read more

Terrible experience in the drive thru today. Order was placed at 12:15 and did not receive my food (2 tacos) until 12:40. With a baby in the back seat, I'll patron another drive thru in the area next time... read more

Placed an order online that said it would be ready at 6:13 pm, I arrived at 6:15. My order was ready at ... 6:45. I don't know how they stay in business. If they can't speed up their service could they at least fix the estimated time? Then the food was too burnt to eat. Never going back. read more

Sat at the bar for 10ish minutes without being acknowledged. Finally ordered a drink and received it. The wait began again - 15 minutes until we gave up and ordered at the kiosk. The bartender didn't like that and proceeded to ignore us the rest of the visit. Food took 20-30 minutes. read more

My first time here and I was a bit disappointed. I ordered a breakfast burrito but instead I received an overwhelmingly stuffed bean burrito with eggs and bacon I had to try and find somewhere in my burrito. The flavors were fine but breakfast burritos should predominantly be eggs and meat and a small amount of beans. Probably one of the most disproportionately composed burritos I've had in my life. read more

Came to get a Togo order. No one acknowledged me when I was trying to place my order. I went from the bar to the front. Still no acknowledgment. Employees standing around talking amongst each other. The restaurant is not crowded. Once I placed my order they told me they might or might not be out of margaritas and I said well are you or are you not? It's a Mexican restaurant I didn't know you ran out of margaritas. Overall this location is consistently poor. Always takes forever and never friendly. read more

Placed online order pick up for 900pm wasn't ready till 935 seen them hand my food to two different customers before giving it to me. Definitely don't recommend. read more

Service was terrible and food took forever to come out of the kitchen! I would not recommend this restaurant to anybody.

This was an awesome eating experience. The carne asada and carnitas tacos were tasty, and you cannot go wrong with the avocado crema! The Hillbilly Cheese Dip was a great appetizer, and the chips were light and fresh. The customer service was refreshing-that is to say everyone was very pleasant. The location was nice and clean, and there is ample parking. The place was bustling with customers, but the overall atmosphere was calm. I would recommend this location for a visit. read more

Not a good location, ordered to go took a while for to go and I had to wait even long because they got my order wrong I asked them to fix it and what they gave me back was disgusting. The democrat taco was a pile of mush the meat was cold and soaked in some kind of oil making it a pile of slop. the corn tortilla was so soggy as if the meat had been sitting in it for 2 hours and you could tell it was on purpose because the foil wrap was so crushed up it looks like they picked it out of a trash can. I left it on the table and took my other taco because I was out of time. Yuck. Don't ask them to fix their mistakes they will mess with your food and give you back trash. This was on Saturday at 3:30 in the afternoon slow traffic 5/31. Avoid this location if your craving your beloved Torchy's read more

The food was amazing!! The service was very quick. There queso and salsa is really good. Over all an amazing experience. read more

Torchy's Tacos - Salsa an queso - Tacos Near Me - Conroe, Texas

Great ambiance, includes a drive thru which is a nice twist of convenience. The food is always good, yes Velvet is still good but it doesn't offer the vibes that Torchy's does. Service is always friendly and inviting with Torchy's! read more

Torchy's Tacos - Bar/Ambiance - Tacos Near Me - Conroe, Texas

Nice store to hangout at the bar, chew on a taco, and enjoy a beer or Bloody Mary. Service was helpful and friendly. Ambiance was bright and clean. read more

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Still trying to figure out why they gave me one single tortilla for a whole fajita plate. Online ordering claims it comes with 3. Rice is super hard and way over salted, and the beans are dried out and crusty. Its gross. Always something with this location. read more

Nice staff, good queso minus the Diablo sauce. Good tacos. Can be a bit loud at times and difficult to converse. Good margaritas.

The menu is very small, but they have some wonderful tasting tacos. It is a great place to go with a family to get everybody something different. The restaurant is small, but worth it. read more

A year later, no improvement! I thought, oh it's 10:30am they won't take long... WRONG. I've been waiting in this line forever and my baby in the backseat has expired and you're stuck here! No way to exit... sigh. read more

We went on a Sunday during lunch and they didn't have queso or guacamole (the queso is our favorite part of Torchy's and the reason why 3/4 of our family comes) read more

This place had the best shrimp tacos in 2024. Now they're terrible. The shrimp aren't fried correctly and the slaw is awful. The tortillas don't hold up because the filling is so greasy. The queso used to be wonderful but now it has a strange aftertaste. I hope the last 2 times were an off day. I'll give them one more try, but if it doesn't improve to the way and quality as it was before, it'll be our last time. read more

Real sloppy service this morning, after the morning rush when there was only one or two other customers in sight. Two out of two orders were wrong, so that's unimpressive. They were apparently out of an important ingredient, but failed to tell us, so when we went back in, "Trey" shrugged his shoulders and couldn't care less that they had two dissatisfied customers. I've always been a fan of Torchy's Tacos, but this location has been slipping. I probably won't be back anytime soon. There are a ton of other good restaurants with good customer service in the same vicinity. read more

Torchy's Tacos - Ranch Hand breakfast taco - Tacos Near Me - Conroe, Texas

I usually have high expectations of any place I go with Mexican food, especially tacos. For this place though, I came thinking it wouldn't be great. I never thought it would be this bad. Yes, I dislike when I am asked for the tip before the service is completed, from now on I will not tip until I am done eating and will bring cash. I ordered the Democrat tacos, the tortillas were not only cold but they were rubbery which indicates they were microwaved. Microwaving tortillas should be a crime anywhere in the world. I let the waitress know and it took forever for them to reheat the tortilla. I had to get up and look for someone to give me an update. It seems like they had forgotten my order because it came back cold again. Not only I had to interrupt my meal because of something unpleasant, the promise of making it better was not delivered. I will not go back to this place, I am sorry. read more

your two hispanic ladies working the window need customer service training. they completely ignored me sitting at the window in my car while they played and talked to each other and never acknowledged me waiting. I had to drive around to the front and come into get my to go order. shitty service. read more

Food was good, but service was also slow. Took about 25 minutes to get tacos to table. Young male host was super friendly and attentive in bringing a high chair to our table once we sat down. Didn't even need to ask. Went in at end of lunch hour and place was about half full, plenty of places to sit and a nice bar area. Everything on the menu is good, can't go wrong with anything really. read more

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