I had a problem after a water leak, Russ at the office dispatched his team (Diego) over the same…read moreday. Diego was professional: kept me updated on his eta, took care to protect our flooring even during the inspection, and came up with appropriate and competitive estimate without taking advantage of my dire situation. Great team of people, 100% happy working with them.

This review is well overdue from a job they did for us in March 2025. We were very happy with 24/7…read more We hired them to remove water damaged walls and door frames and dry out the affected areas. Diego and Eddy did a great job, they were very thorough and even brought in an extra air filter to place outside the area that was sealed with plastic, to ensure our safety.

So grateful for Janny and the Restoration 1 team! Our master…read morebathroom flooded and leaked down to the family room. I called Janny late Thursday night and her technician Marco came out early the next morning to assess the problems and figure out a solution. Roberto and the crew came out that same day and began work to dry and fix all the water damage. We have a new baby with respiratory issues and was very worried about tje situation. But, the guys did a great job isolating and containing the areas they were working on to avoid any dust and debris. They were all friendly, efficient, and very considerate to our needs. We really appreciate their professionalism. A few days later they did a final inspection to ensure there was no more moisture and by the end of the weekend everything was repaired as if nothing happened. The Restoration 1 team did an amazing job and so thankful for their quick and immediate response. They are truly the team to call when in need and highly recommend them Thank you so much to Janny and the Restoration 1 family!

My experience with Restoration 1 of Irvine during a water damage claim was extremely stressful, and…read moreI think other homeowners should understand what can happen in situations like this. Key facts from my project * Initial estimate tied to my work authorization: $16,653.79 * Invoices later submitted by the contractor ran this up to $50k+ * Those invoices were only for mitigation and demolition work * The entire reconstruction of the damaged areas of my home ultimately cost around $60k * A mechanic's lien was filed against my home during the dispute * I received zero phone calls with any management at the company throughout my engagement. All communication was initiated by me. After a plumbing leak at my home, Restoration 1 began mitigation work and had me sign a Work Authorization tied to the $16,653.79 estimate. Because this was my first insurance claim, I relied on them to guide the process and work with my insurance company. What I later realized is that I never signed a proper home improvement contract outlining the scope of work, pricing, payment terms, timeline, cancellation rights, or lien disclosures. The only document I signed was a Work Authorization. As the project progressed, the invoices escalated dramatically. By the end of the job, Restoration 1 of Irvine submitted invoices totaling $50k+. It's important to understand that this amount was only for demolition and drying work. The entire reconstruction of the damaged areas of my home ultimately cost around $60k, so the mitigation invoices alone were nearly the cost of rebuilding the damage itself. Their documentation states that if the scope of work changes, the homeowner will be notified before work continues. In practice, I was consulted on only two scope changes during the entire project. When my insurance company (State Farm) reviewed the invoices, they disputed a large portion of the charges as excessive. After months of review, the final amount paid ended up much closer to the original estimate than the $50k+ invoices that had been submitted. During the dispute I began receiving increasingly aggressive payment emails demanding payment directly from me, and Restoration 1 eventually filed a mechanic's lien against my home while the insurance review was still ongoing. For someone who has always paid their bills and maintains an 841 credit score, being treated like a delinquent customer was extremely frustrating. One thing I learned from this experience is that during insurance restoration work there can be a large difference between what a contractor bills and what insurance ultimately approves. If a homeowner pays the contractor first out of panic, recovering that difference from insurance can become the homeowner's responsibility. I'm sharing this experience so other homeowners dealing with water damage or insurance claims can make an informed decision before hiring this company.

Where to begin... We contacted Eric w/Preferred Restoration (among many others) after our kitchen…read morewas flooded. It was immediately apparent that Eric was extremely knowledgeable and competent. My wife and I were overwhelmed with the scope of damage we were faced with, and Eric was extremely patient with us. His consistent and timely communication was invaluable, and helped keep us calm during an extremely chaotic and stressful time. Even after the job was done, I would reach out with questions, and Eric would never hesitate to offer continued recommendations and support. Furthermore, we had yet ANOTHER incident recently and Preferred Restoration was the first number I called. Sure enough, Eric quickly responded and was able to come out same day to save us yet again. I highly recommend this business to anyone who is in a similar situation, you will not be disappointed.

One of the best contractors I've ever worked with, and as a contractor myself, that says quite a…read morebit. I have used Eric and his team for my personal home and for the customers of ours.

We had an incredible experience with this restoration company after discovering a slab leak in our…read morehome. From the moment we called, their response time was impressively quick. They understood the urgency of the situation and had a team out to assess the damage right away. David and his crew were professional, knowledgeable, and thorough throughout the entire process. They clearly explained what needed to be done, kept us informed every step of the way, and completed the repairs efficiently and with high-quality workmanship. You can truly tell they take pride in what they do. What really stood out was how much they helped us navigate the insurance process. Dealing with insurance can be overwhelming, but Natalie worked directly with our adjuster, provided all the necessary documentation, and made sure everything moved along smoothly. It took so much stress off our shoulders during an already stressful time. We are beyond grateful for their quick response, expertise, and support. I highly recommend them to anyone in need of restoration services!

These guys were phenomenal! I called them on a Dunday night and they were here first thing Monday…read moremorning. We had a leak behind the refrigerator from the water line and it went through the wall to our living room and was in the kitchen. The entire kitchen, cupboards and all had to be torn out as well as the brand new laminate floors wr just had put in. Jorge, Victor and Ron showed up and I worked with Benson via phone. These guys were professional, neat and super great guys. They loved my dogs and gave them lots of pets! The job ended up being much bigger than we had anticipated and hoped, and they took it in stride and got everything done with speed and efficiency. If I ever have an issue again, these are the guys I am calling. Their prices were fair, they set up asbestos testing for us since we live in an older home. For as horrible as a situation as this was, AssurePro made it easy and a lot less painful than it could have been. Thanks guys!

The major flood caused us great concern. Calling Jarvis Restoration was the best experience we've…read morehad. Laura Wagner was friendly and very professional when explaining the insurance process. Laura even called to update the work done and if we had any questions. To say we were impressed would be SPOT ON. Thank you Laura and Jarvis Restoration.

Andy at Jarvis has been a hero. We had a pipe burst in our kitchen and were in a full panic. He…read moreguided us through the mitigation and then prepped us for the journey we would be on with insurance. Their prices are reasonable and they will fight for you with insurance making sure your policy is honored.

The pipe behind our kitchen sink leaked during the busy holiday season. Sam came out the very next…read moreday and was a steady force during this process, thoroughly explaining everything, reassuring us and helping us think about all the things we might miss during this stressful period of time. Chris was also very knowledgeable and able to answer our questions about drying and cleanup. They helped us with disposing items, carefully and professionally moving large furniture items out, and drying out our soggy kitchen in a very timely manner. All crew were polite and professional. I highly recommend this company! They came through for us!

Watch out for the up charges!! they were recommending unnecessary work to be completed by them for…read morean exorbitant price. Buyer beware.

Blue Dolphin began remediation less than 24 hours after the incident and did a great job.Cade White…read morewas my project manager and was very easy to work with, clearly explained the process and was responsive when I had questions. I'd hire Blue Dolphin again.

Brandon came over to look at my kitchen floor. My fridge had a leak underneath it that I was afraid…read moredamaged the wood floor. He examined it and said it would be fine so I didn't need to do any restoration. I'm so glad he came out to look at it and reassure me the floor was ok. Thanks Brandon for your integrity and all the information you shared. If I ever need help I'll call you.

I had a leak upstairs on my garage and HOA helped me find ServiceFirst to help me take a look…read more They helped me cut open the wall to see where the problem was. Jose helped me do everything and did an amazing work blocking off everything to prevent dust from getting anywhere. Very clean and professional. He also walked me through the whole process so I know what to expect next. Overall I was very satisfied with the job.

The workers who came to our house confused me by giving me the wrong information about when we can…read moreuse the remediation areas, the kitchen and shower/bathrooms. I asked the question so that we can have plans. However, when we found out that the workers gave the wrong information and we cannot use the kitchen or shower/bathrooms for 5 days from today, the owner was very NOT apologetic. " Is there anything I can do?" And he was ready to hang up the phone. Also the worker was walking with his shoes in our shoe free house.

Can't say enough positive things about World Restoration. Keith, Jim, and the entire team were very…read moreresponsive and helpful from the start to finish. It started with a quick inspection which we got scheduled immediately. From there, Jim walked through exactly what the action plan was, and the crew was out within the next few days to formally start work. Customer service really went above and beyond, and they made sure that all the problems with the water damage was addressed. Do yourself a favor and contact World Restoration for your remediation needs! I definitely will be next time as well.

World restoration was nothing, but the best experience we had in regards to getting mold…read moreremediation completed. For almost 6 months of going back-and-forth with another company, We just couldn't get anything done. I needed a mold remediation company to help out our situation. I came across World Restoration and read so many wonderful reviews that I gave them a shot. It was by far the best experience. Keith was the main person I spoke with to set up a day for Jim to get out here and take a look at our situation. Keith also helped with giving us references for lead and Aspesos testing companies. He checked in on us so kindly to see if we had further questions. He was So friendly and helpful. Jim came out to our home and checked out the area that needed to get treated. He was also very friendly and explained everything they would need to do to get things done and completed. He was patient with me about all my questions. They were so patient with us as we needed to wait on some testing that we had to complete due to the year our home was built. Thankfully everything came out negative and the crew was scheduled to come out to our home. The crew that came with Jim were prompt, efficient and friendly. They really did a great job at taking care of the area to ensure the there were no leaks or mold growth behind our walls. Once the project was complete, I needed help finding a drywall company and Kieth referred me to a few. This company is so friendly and helpful and will explain to you what needs to be done, and will answer all your questions. They also have a great price! I strongly recommend World Restoration.

After a weekend event, we noticed water damage that needed to be taken care of immediately. Pure-R…read moreresponded to us quickly, and we got them out for a consult. After they noticed the water damage and mold, they scheduled us. They were efficient and quick in the process, all while staying professional. We would definitely use them in the future and recommend them to anyone in need of water damage.

I paid Shegun to conduct an air quality test at the recommendation of a real estate agent who…read morereferred me to him. After I was given verbal results of my test and quote to remedy thru the realtor, I called Shegun and requested him to forward the lab results to me. Days went by and the response I received from Shegun was that I was harassing him (for my results really?). I decided to do some research on this company and found out Shegun's licensed has been expired since 2016, in addition no proof of being certified by the State of California to do his type of business, and an adverse ruling against Pure r space in 2012 Superior court of San Diego. Now I am being harassed by Shegun as you can see the screen shot of an email he sent me suggesting I go to hell and commit suicide. He also called me stupid in a text message. And he threatened to sue me if I wrote about my experience. Do yourself a favor before hiring a contractor by going to the contractor's board website in your state and doing your due diligence. I wish I had rather than depend on my real estate agent to refer a competent and licensed contractor. BTW. The lab results are negative for biological matters which means I was given a false positive in order to induce me to spend $1,800.