From ceramic tile to quartzite slab, the sales associates were top notch-- friendly, knowledgeable,…read moreand helpful every step of the way.

Two stars only because they have a large selection of product but honestly the experience was…read moreoverall terrible and Curt was not able or willing to make things right. He was condescending and just overall painful to work with.

Romeo was very helpful today. His customer service skills go above and beyond. Next time I go to…read moreFloor & Decor I will ask for Romeo.

Do not purchase floor and decor's LVP. I wish I had seen all…read moreof their comments from clients after two years of installation before I went with this particular product. There's cracking issues and locking mechanism issues that I've now seen other reviews about that, I had no idea about until now. After filing a warranty claim about this particular product that's at floor and decor "NuCore Performance BUTTER TOAST WATERPROOF RIGID CORE LUXURY VINYL PLANK" which markets their product with a "lifetime" warranty for residential is actually not a lifetime warranty and they're denying my claim and offering me a measly gift card for one of the planks that was determined to be defective but once they found out several other planks are starting to have issues. They're not willing to cover any of the others related to any of the other planks that are experiencing locking mechanism issues. If you ever have any warranty issues with floor and decor, please make sure that you hire a third-party and have any extra material or planks you have sent to an independent lab for testing because they actually limit what their "third-party" tester can test for and refuse to do independent plank testing.

Huge selection, great prices team are very helpful recommended by a professional. This is the hole…read morein the wall , but no secret doors

Oko and Joel are the best! We got multiple quotes for a fairly small backsplash from several…read morecompanies both on Yelp and not on Yelp. In the end, Imperial's was the most reasonable, and the work is perfect. They worked with us to create the pattern and best tile layout for our cabinet structure. They also were both the two of the nicest people I have ever dealt with for a construction project. On time, great communicators. Highly recommend.

We couldn't have asked for a better experience! We replaced our bedroom carpet with laminate…read moreflooring. The entire process, from start to finish was seamless. We went into the store and talked to Cosimo. He was easy to talk to, explained the pros and cons of different surfaces, and answered all of our questions. As soon as the product was in, we were contacted and scheduled the work to be done. The job was replacing three bedrooms with laminate, however after they pulled up the carpeting, they found two spots that needed to be leveled. This was done quickly and didn't end up adding any time to the job, they actually finished before they said they would be done, even with the extra work that needed to be done to level and grind down the concrete! Cosimo and his crew were excellent to work with and I honestly would encourage you to reach out to them if you are thinking about changing floors OR if you need ideas/suggestions! We are so happy with the quality and efficiency of the work, the communication with Cosimo and his team, and of course, the finished product looks amazing!

Quick and easy install of carpet Came to house with samples…read moreAbout 3 days installed Delivery on time

I went to 3 different tile stores in the same general area and The Tile Shop had the best selection…read moreby far. No comparison. I was also helped right away by Cathy Jackson who went the extra mile right away to help me calculate square footage and get a quote for the two tiles that I liked. I was really impressed. I will definitely be buying my tile from them. They also have a vetted list of installers to help me get my project moving.

Amazing customer service from Carly and Mickey. Both took the time to listen to what I was looking…read morefor and then provided their expertise in helping me find it.

I work with Monterrey and their team day in and day out for my "day job" and they are amazing! I…read morehadn't had a chance to use them for a personal project until my pool construction began and I made sure to select a pool company that purchased their tile and travertine through them. I have had a wonderful experience with them and I would highly recommend using them in the Phoenix market. The tile is exactly what I wanted (a hip, exciting, not your average pool tile vibe) and the travertine....you guys--the travertine is so freaking cool! It compliments EVERY color that I have going on back there and it is currently being installed by our hardscaping as I type. Look at how stunning the travertine is! EEEK! My backyard is becoming a reality one step at a time and I couldn't have done this without Monterrey! I'll add photos of the completed project to this review when it is done as well.

Monterey Tile blamed my installer for several tiles breaking. They did NOT stand behind their…read moreproduct. My installer has 25 yrs experience, did NOT use the wrong saw blade! Monterey Tile would not help me in any way. NOT recommended.

This is a great location. Excellent options and both people who assisted me were awesome. The…read morecustomer service here is top notch which is rare these days. Tracy assisted me as well as one other young lady (and I did not get her name, sadly). I will be back for my next project because I have a fun idea for a fireplace. Thank you!

We purchased Marmoreal LVT from The Tile Shop and had it installed by a business that we were…read morereferred to by the manager of the store. In less than a month after installation we found numerous fractures in the tile and notified the installer. Due to the amount of tiles that were affected we also notified the manager of the tile shop. The Tile Shop did a review and decided that the issue was due to the underlayment that the installer used. I inform them that we were also finding scratches on the tile and felt that there was something faulty with the tile. The installer claimed that he had never had any issues with any other tiles that he has installed except the ones we had. Ultimately, as the consumer we were caught in the middle with no resolution. We are extremely disappointed with the outcome of our project. We did not want to try to do repairs as we were not confident that we would not have even more issues is the problem involves areas all over our home.

This is a fabulous store with top notch customer service. I'm getting a kitchen renovated and new…read moreflooring installed throughout the house. My contractor suggested Bedrosians and I am so glad he did! I wanted a hardwood floor but was worried about the durability and upkeep with my pets. I looked at other tile stores for wood look tiles instead, but I wasn't impressed. Bedrosians had a huge selection with different colors, styles and plank sizes. I even found one that had the look of hand scraped hardwood! No other stores had such variety. They had styles at many different price points, so I got the look I wanted and I stayed on budget too! When it was time to select my backsplash, I looked online for ideas but I was stumped. When I saw something that matched the cabinetry, it clashed with the countertop. I found a couple that might have worked, but they were way over my budget. I was getting super frustrated and worried that I'd chosen the wrong countertop, so I was relieved to finally have a chance to go to Bedrosians. I brought my cabinet & countertop samples and searched thru their large selection, but I still couldn't find anything. I went to get help and I'm sure glad I did! Ileana was amazing. She looked at my samples, asked about my style and budget and walked right up to the perfect backsplash! All that stressing and searching and she found the perfect backsplash in about 10 seconds flat. Once again, it was beautiful, exactly what I wanted, and well within my budget. You can't get any better than that! I would highly recommend both Ileana and Bedrosians without hesitation! They are awesome!

We selected/reserved our slabs only to come back a week later to have them sold to someone else.read more

Dust Sharkz has an absolute rockstar team when it comes to tile removal! Lou and his sons went…read moreabove and beyond from the moment they arrived. They were on time, extremely professional, and treated our home with so much care and respect. The work area was kept unbelievably clean, dust was minimal, and the quality of their work was flawless. You can tell this is a family crew that truly takes pride in doing the job right. I am beyond impressed with the entire experience and the results. If you need tile removed, don't even bother calling anyone else--Dust Sharkz and Lou's crew are the gold standard. I will 100% be recommending them to friends, family, neighbors, and anyone who asks.

Lou and son's are the best. On time, quick, clean and the subfloor was ready to install new…read moreflooring.

Gave me a bid on line, came the next day. Antoine was very friendly and did a great job. Thanksread more

They done great job. The carpets look like new. Thank you Cade for doing such a fantastic jobread more