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Top Notch Pruning

5.0 (1 review)
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Services - Top Notch Pruning

Tree care services

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North Raleigh Tree Service

North Raleigh Tree Service

(48 reviews)

I recently contacted North Raleigh Tree Service to have several very large Oak & Pine trees…read moreremoved. To say this team is professional would be an understatement! Watching them remove trees was like looking at Swiss watch, every move planned and precisely executed. The crane operator worked with such precision that about half the development came out to watch. They were so impressed with the team's performance that 3 of them had trees removed before the crew left the area and several others got estimates for future tree work. They are professional and the pricing was very fair, all work was completed and the cleanup was outstanding. If you need tree work give them a call, you won't be disappointed.

The primary point of contention with them is regarding damage to my concrete driveway from their…read morecrane. I and two other neighbors hired them together to remove trees from our 3 yards. They told me they would use a neighbor's 2 driveways to park the crane, that they should be able to reach my trees from there. They never once spoke with me about backing crane down my driveway. (I would not have hired them had I been aware they were going to use my driveway, and would have hired someone to just climb and lower the trees in sections instead.) On the day of job, half way done with the work on three yards, they pulled crane down my driveway unannounced. They did not use mats to protect the concrete (already cracked in upper area) while backing down to house. Then they parked crane a yard from garage. Weight bearing supports were placed inches from concrete side steps less than a yard from the house and foundation. This is VERY irresponsible and unprofessional. Who just pulls a crane down someone's driveway without discussion in advance to highlight possible risks and simply to get permission!? As a result I have significant damage to my driveway over several areas, including close to the house, which will require expensive concrete repairs. Note: they drove their heavy Bobcat loaded with huge limbs up and down the unprotected driveway as well. They also trimmed 2 hardwood trees incorrectly, not as agreed. They removed far too many limbs from a maple, all on wrong side of tree. I had asked them to cut exactly ONE limb, the one hanging over roof. They did the opposite. And they didn't cut limbs hanging over roof on a poplar tree, which had been in our agreement. They did come back and remove the poplar limbs a few days later. (Side note- they also dragged many heavy limbs through flowerbed areas instead of the nearby driveway, damaging flowers and eroding the soil.) 3- After initially offering a token discount, which seemed like an admission of responsibility, they later refused to reduce price at all. They tried to make it seem like they did me a favor by coming back. Wrong--they came back to finish the incomplete job. And by that time I was aware of how badly their crane had damaged the driveway. Yet, they accepted no responsibility for this, and no reduction in price to offset my future repair expenses.. Toni S.

Monster Tree Service - Before .

Monster Tree Service

(28 reviews)

Our backyard had become an overgrown mess. So many trees in our backyard causing our deck to never…read moreget sun or the grass. The deck stayed wet all the time. Grass couldn't grow. Monster tree service to the rescue. They cut down about 20 total trees. Probably about six really big ones. With a shed right in the middle. Not a scratch to shed or deck or anything. They were amazing to watch. Great price, great value. Definitely recommend.

The job was hired to remove a dead Japanese Maple, as well as trim/prune several other trees. I…read morearrived home to find that two of my trees had been butchered!!!! Literally, 1/2 of these 30 foot trees now have no foliage or branches on one side of the tree; it looks really awful! So, just imagine a tree that size -- a trunk and a few close-to-the-trunk stubs of branches, and no foliage -- with the other side still having branches with foliage. Again, the word "butchered" is an apt description. This is was the estimate/work order stated: "Prune to reduce the length, height, or spread of the tree crown ... The goal is to shape the trees and reduce the size as much as possible and get some home clearance. Monster Tree Service was hired because the owner, Jason Farland is an arborist. I expected, with an arborist, to have my trees SHAPED -- as the work order stated. Over and over, when me and Mr. Farland were going from tree to tree during his estimate work-up, I expressed that I wanted the trees shaped. I wanted a long oval shape -- and I made the shape over and over with my hands in the air to demonstrate what I wanted. I did the VERY same thing with Raphael (the person who led the team of three that showed up to do the work). OVER, and OVER I communicated the way I wanted these trees SHAPED. These trees can be cut in this shape -- it is the shape I have had them cut in every time I had the pruning/trimming service done. Mr. Farland called me back shortly after I called him. He said that we had a misunderstanding about what was to be done to the two trees. I expressed to him that I never agreed to have the trees cut back so severely that one whole side of them is now bare!!! I stated that the estimate used the verb "SHAPE". And that I expressly stated with words and hand gestures numerous times that I wanted the trees shaped. He defended the work of the team he sent out -- he said they did what he himself would have done. He then tried to say that the trees needed to be cut back that severely to enable new growth -- and then they could be shaped. I had to call BS on that defense -- because if that had been what we agreed to then we would have discussed a future service to check on new growth and the tree's readiness to be pruned. And really ... we're waiting for new growth? When the weather is cooling and winter is coming?! I am concerned that the trees may die; that's how severely they have been cut back on one side. He said, "Well, we aren't going to agree about this". I stated that I am not okay with leaving the trees as they are -- again, they look butchered. And I further stated that I was not okay with anyone else but him/a team that he is supervising coming back to do any further work on the trees. He balked at this -- stating he would send another team -- even though "the team I sent you is A1". I then said, are you telling me that you don't have 30 to 45 minutes to do/supervise additional work to get those trees shaped up?! He recanted his stated plan to send another crew and said he will come back himself. I am heartbroken that these two, old lovely trees have been cut like they have. I am just sick about it. And I am horrified by how this all went down!!! I believed I had hired an arborist who knew trees -- who was advanced enough in his professional ability to not MISUNDERSTAND me when I, no fewer than 10 times stated and gestured what I wanted. Essentially, I wanted what the estimate/work-order stated. THAT IS NOT WHAT I GOT!!!!

Top Notch Pruning - treeservices - Updated May 2026

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