They are very Professional and Prompt. But they add something EVERY business could learn from. From…read morethe moment I walked into I-5 Carpet One Floor & Home I was treated like family. I wasn't sure just what I wanted and they walked me through every aspect about the flooring, helped me pick out ones I liked, told me about each one and let me take ones home to match our interior, after we made our choice and started moving most everything out of the rooms to be done, my husband wasn't able to help me do the heavy lifting, when I relayed this to them, they said it wasn't a problem they would come and help me. (this blew me away), and after the floor was done they came back and lifted the heavy furniture for me. I can't say enough good things about this company. I also feel like they are family. I would give them 10+ stars. (SUPERIOR). And, We love our new floor. Thank you I-5 Carpet One Floor & Home for your kind, caring and helpful ways. Irene Richey

Love our new carpet !! I5 Floors N More did an awesome job on our home carpet. Very prompt,…read moreprofessional and courteous service. Definitely will use the for our future projects. Thanks !

I managed to crack my Corian type sink by rinsing noodles. For the first time in 20 years, hot met…read morecold and my sink was cracked clean through. I had no idea who to call. I was given the name of Counter Intutive and am I grateful. They came out and replaced my sink quickly and it looks perfect! I couldn't recommend them more!

No nonsense, great communication, easy install process and counters are gorgeous! Keith's whole…read moreteam was great.

Keith is fantastic. He guided us through selecting a new counter top for our kitchen, laundry…read moreroom and 2 bathrooms. His choices of product exceeded any where else we visited and his suggestions on product and color were spot on. Recommending that we visit the counter top warehouse in Tacoma was an added extra and made our selection easier.

Budget Granite truly brought my husband's and my vision to life. During our full home remodel, they…read morecreated our custom vanities, kitchen countertops and island, laundry room cabinetry, stained our staircase, and built a custom bookcase. Norman, Sharon, Wen, and Ian are exceptional--not just in their craftsmanship, but as people. They are some of the kindest and most genuine individuals we've had the pleasure of working with. They care deeply about what they do, and it shows in both the quality of their work and their reliability and responsiveness. The way they treat their clients is truly next level. They are consistently on time, dependable, and deliver beautiful results. Norman has an incredible eye for selections, and I really enjoyed learning from him about cabinetry craftsmanship. Since this was our first home remodel, we leaned on his advice often--and many of his suggestions ended up shaping our home in the best way. Throughout the entire process, they went above and beyond. Anytime we had a vision, we could call Norman and the team, and they would find a way to bring it to life. Norman would come out, take measurements, and make it happen. When I wanted a custom bookcase, they absolutely delivered. That level of dedication and follow-through is rare. Wen also played a huge role throughout our remodel. From answering every question to supporting us through the final stages, he was incredibly kind, patient, and present the entire time. The customer service we experienced was outstanding, and the quality of the materials, custom cabinetry, and installation exceeded our expectations. You won't regret working with this team. It's rare to find people who care this much about their craft and their clients. We're incredibly grateful to them for showing us what true excellence looks like.

Just had quartz countertops installed today. Very professional and knowledgeable employees from…read moreIan on initial consult to Sunny creating the templates to the 2 installers who knew exactly what they were doing. Don't let the company name fool you. Reasonable price and great company to work with.

from start to finish everything went smoothly, all questions were answered no matter how many calls…read moreor emails you made, always polite and knowledgeable, installation was excellent they made sure to include you in on even a minor change. And the quality of the quartz is beautiful

TASK: Remove existing backsplash and countertop and install a new backsplash and countertop…read more PROBLEM 1: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE COUNTERTOPS. Nothing was covered. All contents of the drawers were contaminated by demolition materials. In addition, during the demolition, the underlayment of the countertops was damaged. As stated in the contract, this was not to be addressed by Granite and Marble Specialists (GMS). Once the island countertop was removed, you could see that a heavy layer of glue remained on the underlay. The installers said that that was not their responsibility. They installed the countertop over the uneven underlayment of the residual glue. This meant that there were up to 1/2 inch gaps between the counter and the underlayment, stretching a span of 108.5 inches. Over time, this will lead to instability and breakage of the stone. The installers forged ahead and installed the new countertop independent of the gaps. The installers were adamant that they had installed the island countertop to level. RESULT: We had to remove the new countertop and have the surface sanded to level before having them reinstall the countertop. PROBLEM 2: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE BLACKSPLASH AFTER DEMOLITION. This meant that it was the homeowner's responsibility to install drywall and to make sure that the backsplash was level. The backsplash was 1.5 inches unlevel from one end of the backsplash to the other. Thus, in addition to the provision of drywall because the existing drywall was damaged during demolition, we had to shim the drywall to ensure the backsplash was level for the backsplash installation. RESULT: We had to go buy wood, cut it to the specific dimensions and install the new underlayment for the backsplash. IN SUM: GMS provided what the contract stated, an installed countertop and backsplash. It was not stated in the contract that it be level or that it be level to the degree that it was level prior to the new installation. The installers showed it to be level because the countertop was 108.5 inches long X 46 inches wide X 3cm deep. So, BEWARE. If this is the type of installation you are looking for, this is the organization for you.

I had Steve design my beautiful kitchen. I am very happy with the design and function. We've had a…read morecouple family functions and every one loves the cabinets and 9 foot island. I would highly recommend using these guys for your cabinet and countertop needs. Steve was of great help to resolve some of the installation errors our contractor made and helped me correct some of the flaws my contractor made while installing. In the end and a couple video calls with Steve we are very happy with our kitchen...

These guys are a cut above! Of the contractors I've worked with for our whole-house remodel,…read moreDarien was the best. His commitment to quality was unparalleled. I am particular and Darien worked with me to present options to meet our requests. After having used our kitchen for a few weeks, I 100% satisfied with all the choices we made. As with all projects, there were some unforeseeable wrinkles. But, they had great communication as well as follow-through to ensure everything was as they promised. Price-wise they were on-par with other estimates we received for cabinets and countertops. We chose them to support a local business and got the best quality and customer service too! These guys were a breath of fresh-air!

Absolutely outstanding customer service and installation experience. I went into the showroom to…read moresee about getting a piece of remnant countertop for a small kitchenette that I was building in an apartment. Gary, Scott and Travis assisted me in selecting a piece, taking the measurements and scheduling an installation date. The price for the remnant and installation was easily $400 cheaper than anyone else in the Puget Sound area. Upon installation, Edgar (the installer) went above and beyond and installed the countertop and my undermount sink at no cost, even assisted with another bathroom countertop that I had purchased from a big box store. The work was very professional, friendly and fast. A+++ in my book, especially after dealing with other contractors (during my house build) that were anything but professional, friendly and fast. I will be back Gary and Team!

I hired Granite Gallery to do an extensive remodel on my home...all new cabinets (2 bathrooms and…read morekitchen), quartz countertops, convert 1 tub/shower to a walk-in shower, and new flooring throughout. Gary (the owner) came out to take measurements and I discussed with him and showed him the damage to some of my cabinets including the upstairs bathroom vanity. When he sent me the rendering, I asked for a change to the bathroom cabinets from just cabinet doors to a door and 2 small drawers. We agreed to the change via email. When they came to do demolition, they left the upstairs vanity intact so that I had running water in a sink somewhere in my house. I planned to keep my original sinks from the bathrooms and one of the toilets but they discarded the downstairs sink and the top of the tank from the toilet that I was going to keep. I did ask that they provide new sinks because it was an error on their part but I did go buy a 2nd new toilet myself. When they installed the new cabinets downstairs (kitchen and 1 bathroom), the bathroom vanity only had the cabinet doors without the 2 small drawers I had requested. I was confused but thought it must not have been doable in such a small space since my new cabinets were NOT custom. Work continued and eventually they were wrapping things up...or so I thought. They brought the quartz countertop for the upstairs vanity but there was no new vanity yet. I called Gary and he said it wasn't included in the original order but he said he'd get that ordered. It was 3 to 4 weeks later that they were finally coming out to install the vanity, countertop, etc. as well as finally install the door/drawer pulls on all my cabinets. I work from home but was very busy in meetings that day so only checked the work after they'd left. That is when I discovered that the layout I had requested WAS possible so the upstairs vanity had the cabinet and 2 small drawers. I had paid for this project with an upfront payment of more than half the cost of the project, a mid project payment, and then a "final" payment as things were beginning to wrap up but before I realized they didn't have my final cabinet. I was then contacted to pay 1 final invoice for the upstairs vanity and the knobs/pulls...both of these items were part of my original order. I tried to stop into The Granite Gallery showroom to speak to Gary in person but he was out so one of the girls had him email me in which he attached the original rendering of the cabinets and pointed out that only 1 bathroom vanity was ordered and I agreed to it. In my response, I attached the email conversation where I agreed to a different configuration. I had also let him know that they didn't cut a hole at the base of that upstairs vanity for the heat to vent out into the bathroom. After more than a week when I hadn't heard back, I reached out again via email and received an email from his assistant informing me that Gary was out so she was receiving his emails and answering. She said that Gary had decided to write off the upstairs cabinet and to enjoy my remodelled home. I sent a response that the heat vent still needed to be addressed and I have been ignored...no response. Overall, the workmanship was good and the foreman was very helpful but the lack of decent communication and follow through on The Granite Gallery's part was horrible and now I feel like I've been blown off because they screwed up on the cabinet layout and I have it in writing. I would NOT recommend doing business with this company.