1. A Better Home Northwest

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A Better Home Northwest

3.2 (9 reviews)
Open • Open 24 hours

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Excellent

Services - A Better Home Northwest

Gutter cleaning

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1 year ago

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1 year ago

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2 years ago

Responded quickly and explained in great detail what he needed to do to complete the project. Took care of unforeseen issues on the spot.

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Cameron P.

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2 years ago

Responded quickly, was able to get out the next day to complete service. Good price, professional service

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Cameron P.

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1 year ago

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1 year ago

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Cameron P.

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2 years ago

Communicative business with very quick and quality work. Fair pricing. Highly recommend!

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Northern Pacific Exteriors - Northern Pacific Exteriors

Northern Pacific Exteriors

(35 reviews)

I hired NP Exteriors to install my roof and gutters in 2018…read more They were one of the more expensive bids I got, but I just had a good feeling about them, and I was right. They were very professional and informative through the whole project. They made a mistake and took ownership of it and came back out to repair it (needed 1-2 more hole vents in my eaves). More so, a couple years later, when I was getting chimney work done, it was noted I had a leak along my chimney. I contacted NP exeriors, they came out to look and had the issue corrected within a few days.

We have a 35 year old house that has cedar siding.  The south end takes a beating between the…read morewinter "Pineapple Express" storms and the summer sun.  Over time, even though it was painted regularly, the siding failed.  Finding some rot last summer, we decided to have this south end's siding replaced.  Do we select cedar again or something like James Hardie "HardiePlank"? Although I'm now retired, I worked for a company that was the major supplier of wood cellulose to James Hardie USA.  I was the salesman to Hardie.  Knowing what I know of HardiePlank, I decided to go with something "bullet proof" that could stand up to the harsh elements we have on that end of the house and offer a warranty. Doing on-line research, I saw that many said they could install Hardie products, but only a few were rated "Elite Preferred" by James Hardie. My memory of Hardie was the product failures are mostly caused by improper handling and installation.  Having the siding installed by manufacturer standards was important to me. A few "Elite Preferred" siding contractors came out to give is a bid.  Kurt of Northern Pacific did their bid.  He was so informative!  Due to my past relationship with James Hardie, I am not the "normal" Hardie customer.   Kurt was the most direct and clear - no sales bluster.  On that basis, I chose Northern Pacific. This was comparatively a small job and they were able to squeeze it in just before Thanksgiving.  I was concerned it would be done in the late Fall with risk of weather damage when the side was opened up.  A few my nervous calls to Michelle (NP's general manager) assured me all would be done with out rain risk.  Just before the install date, Ben (the site foreman) came to do some final job scoping.  He was also very good and clear in answering my many questions and concerns. The crew who did the install was first rate.  They really hustle!  The cedar siding tear down did reveal some damage to the under plywood sheeting and even the structural house frame due to years of moisture getting through the wood siding.  The crew  replaced the plywood and did repairs to the rotty house frame.  The City of Olympia inspector checked the game plan off before it was done.  Within about 3 days it was done start to finish. Care was even given to make sure the profile of the new lap siding matched the pattern of siding on the adjacent side.  Visually, they look the same. Real craftsmen! The yard was clean when they were done and no damage to the house plants.  That end of the house looks super! If I had one word to summarize the Northern Pacific Exteriors experience, it is communication.  What was promised was delivered.  My many, many questions were answered. Ben the foreman often sought me out to give me a progress update as the job was being done.  Considering the rot found, this was especially helpful.  Daily, Michelle would call to ask me how the day's work went. We totally recommend Northern Pacific and will use them again should the need arise.

Cloudy Bay Construction - New skirting and a small deck off the utility room.

Cloudy Bay Construction

(2 reviews)

I would strongly caution others before working with Cloudy Bay Construction LLC…read more Paul Dever provided a quote to my parents for setting and installing a tiny home on my property. When I reviewed the estimate, I noticed multiple line items that appeared to duplicate work already completed by other subcontractors. To avoid misunderstandings, my parents requested a conference call so I could ask clarifying questions about the scope of work and pricing. Paul agreed to the call. During that conversation, I asked him to walk through the estimate so I could better understand what was included for the cost being charged. His tone quickly became defensive and dismissive. When I asked whether a plumbing-related line item included additional work beyond what was already installed, he stated parts alone would cost approximately $150. I then asked what work justified the total line item of over $800. Rather than explaining the scope clearly, the conversation became increasingly tense, and he repeatedly implied that asking questions was a problem. I suggested that an in-person discussion at the site might help clear things up. When that meeting occurred, Paul arrived visibly irritated, refused to shake my hand, and was confrontational throughout the discussion. At one point, when I reiterated that we would not be digging down due to a neighboring fence and site stability concerns, he threw his clipboard to the ground, put his hands on his hips, and told me it would be a problem if I continued to "interfere." This was said on my property, regarding work on my property, and was both unprofessional and inappropriate. After the initial conference call, I later discovered that additional paragraphs had been added to the contract referring to an "outside party," without clearly flagging the change to my parents. This was particularly concerning. Asking reasonable questions about scope and pricing should not be met with hostility, intimidation, or threats to walk off a job. Based on our experience, I found Paul's behavior rude, condescending, and troubling--especially when dealing with elderly clients. I would not recommend Cloudy Bay Construction LLC.

Absolutely the worst contractor I have ever worked with. Paul will leave your project a mess then…read moredisappear for two weeks. Then show up for another half day, then disappear again. Unresponsive and rude. Do not hire Paul.

Patriot Roofing

Patriot Roofing

(38 reviews)

Hired Patriot Roofing to replace our roof a couple of years ago. (excellent work, great crew)…read more Recently had a tree fall on our house and we had Patriot Roofing back to repair the damage. Again, Super happy with the results. Recently had another company do some work around our house and found that they damaged our recently replaced gutter. I went to Patriot Roofing and spoke to Kevin to find out how much the repair would be. He said he would have a crew come out and replace the gutter, No Charge! Wow! Didn't expect that and was very grateful. Patriot roofing came through again! Highly recommend!!

Scheduling = A, Initial Communications = A, Estimate & Sales approach = D…read more NOTE: I did NOT get a bid or have work done, so rating/recommendation is only a "maybe". I still think it's important for prospective customers to have upfront expectations. I submitted an online request for a free estimate. The office called and set up the appt. On the day of, Jeremy texted to confirm and then when he was en route. He showed up, I explained and showed him a place where a leak occurred and that's what made us decide to replace. We discussed new architectural asphalt shingles. He was then going to go outside, check on the roof and afterwards into the attic from which he'd work an estimate. He said he could then meet with me or schedule the next day to meet, for an hour or even just 45 minutes. I work M-F and said I did not need a "sales pitch", I have some working/DIY knowledge of projects, materials and bidding. He then suggested next week. I declined saying it's not necessary. He said there's no reason then for him to proceed with doing the work if I wasn't going to meet afterwards. I was quite surprised. I said "okay, I'll pass" and he said 'thank you' and left. I've had two full estimates from two OTHER, reputable Roofing companies last week, no sales push. They went on the roof, walked the perimeter, sat in their cars and sent the estimates to my email and phone. Not sure why Patriot INSISTS on a sales meeting! Disappointed.

South Hill Construction

South Hill Construction

(35 reviews)

Juan and his team are highly skilled, professional, and honorable. We hired them to repair damaged…read moredrywall and install three slab doors. The doors we purchased were a quarter inch too wide, so they needed to be trimmed to fit our frames properly. Juan was the first to respond to my Yelp request and provided a very fair quote. His team arrived early just two days later and completed the entire project in just a few hours, delivering excellent results. We are extremely happy with their work and would gladly recommend them to our friends.

We hired Juan about a month ago for a shower remodel. Overall, the work is ok, but definitely not…read moreprofessional quality and left a lot to be desired. The good: -competitively priced, one of the cheaper quotes we received -good quality materials: porcelain tile slabs -frequent communication -finished product seems to be functionally ok, for now -we had a toilet leak during the construction period, Juan reseated the toilet properly and fixed the leak promptly, this was much appreciated. The bad The work was overall sloppy, in many regards. First and foremost, after Juan installed the valve and plumbing, they caused a small leak into our living room below during water testing. This required them to open up the ceiling downstairs, dry it out, and patch up the drywall and repaint (see pictures below). This honestly freaked me out and increased my vigilance throughout the project. During shower door installation, they cracked one of the slabs requiring it to be replaced. This was fine, but the waterproofing patch job looked uneven and thin, but they did come out and re-coat it after I brought this up. The shower door hinges were poorly installed initially. The screws were not countersunk and sticking out; I even confirmed with the shower door manufacturer that this was not correct. We had a lot of back and forth about this; Juan eventually replaced the screws with ones that fit more properly. Wall edge at the end of the shower looks very uneven, and the caulking has cracked and the wall on the tub side even has a hole in it at the transition. On the last day, I asked them to replace the shower arm to raise our showerhead, as it was low; I purchased a gooseneck from Lowe's myself, but Juan initially told me "you can do it yourself" however because they already installed a standard shower arm. He did end up putting it in at the end but it was installed improperly; it was crooked, so I decided to replace it myself afterwards as I was already quite stressed with this project already and this was a simple fix. After taking the shower arm off, I found no teflon tape on the threads, but instead a thin layer of some kind of goo. I'm not a plumber, but teflon tape is generally recommended to seal the threads. I cleaned the threads off and installed the shower arm with properly applied teflon tape with a thin layer of pipe dope. At least the copper elbow in the wall felt solid. Overall, the wet area seems ok, we're not having any leaks (so far), and the shower is functional; however, I felt the project was rushed, communication, while frequent, was poor, and the end product is just sloppy. In the end I was told "I worry too much about everything." I'll post the pictures of the areas of concern and you can judge for yourself. We saved a few thousand dollars, but in hindsight, I wish I hired someone else and saved myself a lot of stress.

A Better Home Northwest - roofing - Updated November 2026

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