Excellent work and customer service! We love our new countertops! The team was professional and…read morefriendly we would definitely recommend them!

We looked all around for solutions to replacing our worn and rotted window sills. Most shops were…read morenot interested unless we were spending thousands. Then we drove past this shop in Tenino. Not only would they do the job from remnants saving us thousands they were pure customer service all the way. Even though we planned to install ourselves, their experts provided guidance.

I hired Granite Gallery to do an extensive remodel on my home...all new cabinets (2 bathrooms and…read morekitchen), quartz countertops, convert 1 tub/shower to a walk-in shower, and new flooring throughout. Gary (the owner) came out to take measurements and I discussed with him and showed him the damage to some of my cabinets including the upstairs bathroom vanity. When he sent me the rendering, I asked for a change to the bathroom cabinets from just cabinet doors to a door and 2 small drawers. We agreed to the change via email. When they came to do demolition, they left the upstairs vanity intact so that I had running water in a sink somewhere in my house. I planned to keep my original sinks from the bathrooms and one of the toilets but they discarded the downstairs sink and the top of the tank from the toilet that I was going to keep. I did ask that they provide new sinks because it was an error on their part but I did go buy a 2nd new toilet myself. When they installed the new cabinets downstairs (kitchen and 1 bathroom), the bathroom vanity only had the cabinet doors without the 2 small drawers I had requested. I was confused but thought it must not have been doable in such a small space since my new cabinets were NOT custom. Work continued and eventually they were wrapping things up...or so I thought. They brought the quartz countertop for the upstairs vanity but there was no new vanity yet. I called Gary and he said it wasn't included in the original order but he said he'd get that ordered. It was 3 to 4 weeks later that they were finally coming out to install the vanity, countertop, etc. as well as finally install the door/drawer pulls on all my cabinets. I work from home but was very busy in meetings that day so only checked the work after they'd left. That is when I discovered that the layout I had requested WAS possible so the upstairs vanity had the cabinet and 2 small drawers. I had paid for this project with an upfront payment of more than half the cost of the project, a mid project payment, and then a "final" payment as things were beginning to wrap up but before I realized they didn't have my final cabinet. I was then contacted to pay 1 final invoice for the upstairs vanity and the knobs/pulls...both of these items were part of my original order. I tried to stop into The Granite Gallery showroom to speak to Gary in person but he was out so one of the girls had him email me in which he attached the original rendering of the cabinets and pointed out that only 1 bathroom vanity was ordered and I agreed to it. In my response, I attached the email conversation where I agreed to a different configuration. I had also let him know that they didn't cut a hole at the base of that upstairs vanity for the heat to vent out into the bathroom. After more than a week when I hadn't heard back, I reached out again via email and received an email from his assistant informing me that Gary was out so she was receiving his emails and answering. She said that Gary had decided to write off the upstairs cabinet and to enjoy my remodelled home. I sent a response that the heat vent still needed to be addressed and I have been ignored...no response. Overall, the workmanship was good and the foreman was very helpful but the lack of decent communication and follow through on The Granite Gallery's part was horrible and now I feel like I've been blown off because they screwed up on the cabinet layout and I have it in writing. I would NOT recommend doing business with this company.

Bill and Kathy Tenino, Wa. Sure pleased with the product…read moreand installation of our countertop and backsplash. Scott the sales person was informative and did a layout and estimate of our kitchen design was spot on and we never felt pressured. Max did the template and installation was very informative and quality minded. Travis did the final templating of our backsplash and he spent a good deal of time with us was not in any hurry and really helped us with our decision process with the material we had left to work with it was a real pleasure to work with him. Our overall experience was great as we had never done this type of a project and felt as if we were helped at every step of our project. My advice ask questions and they will help. Thanks for the experience.

One of the best experiences we have and with contractors. Hands dow Natural Stoneworks is a high…read morequality countertop company. We had them install 55 sqft of countertops and a beautiful backsplash last week. I was very impressed with the prompt honest and personable support for the owner himself. I love that he was the person to take care of our projects from beginning to end. His efforts allowed a quality high end job for extremely reasonable price. He allowed me to help in looking at the raw stone before being cut and took time to make sure details were well done. I would without hesitation suggest this company for anyone looking to have countertops installed. Our 1930's farmhouse has all sorts of challenges in the walls not being straight and whatnot but they made it work regardless of the old house charm.

The crew at Natural Stoneworks in Kent was a great referral from our real estate agents, couldn't…read morehave done a better job. We recently moved into a new home and the kitchen countertops and backsplash were way not our style and looked cheap with a mosaic type tile, really bad. We meet with Miguel the owner and he worked through our decision process of new granite countertops and very cool dark grey subway tile backsplash. His crew did the demo, installed the countertops and bar, and did all new backsplash - plus a new sink. WOW - we couldn't be happier with the new kitchen a real show stopper - thank you so much!!

Overall, I'm happy with the new counters & backsplash. Its just beautiful. Everyone was very…read morefriendly. I want to mention a few things this 1st timer experienced. Demo- if you are removing old counters & backsplash, be prepared for some slight repairs & touch-ups on cabinets and / or trim. Also, they do not remove your existing faucet, garbage disposal, oven vent etc. Nothing plumbing or electrical. If you add tile on a wall where there previously was none, expect to need longer machine screws to put the outlets back. If they don't notch out the tile for the plate covers they will not be as flush. We found both of these things out the next day while trying to put the outlets back in & covers on. If using your existing sink, the sink clips may not fit with new counter. We had to remove sink & caulk under. I hope this gives some insight for others as we had no clue of the process going in.

I highly recommend Creative Granite and Quartz. They did an outstanding job of removing our old…read morecountertops and replacing them with perfectly cut new ones. The installers Memo, Adam and Jessie were professional, talented, respectful and quick as they worked in our kitchen. What a great local company that excelled!

I hired Michael for two separate projects during my home renovation. One for the bathroom and the…read moreother for a countertop in my kitchen. Michael's team did solid work. We constantly receive compliments on the projects. I had a very specific look I wanted for the bathroom that includes a floating vanity. Michael made sure that his team was aware of it and to make sure the wall was perfectly leveled. He made my dream bathroom into a reality with zero sacrifices on my end. Super easy to work and so knowledgeable in his field. 100% will hire Michael for other jobs.

Highly recommend working with Prestige Stone. Mikhail was so easy to work with; he's a quick and…read moregood communicator to work with over email. He was able to get us scheduled very quickly, once we had the tile. Bogdan was the one who removed our old kitchen tile, put up drywall, and put in the new tile. We couldn't believe how quickly he worked, while still paying such good attention to detail.

I worked with Lori at Tops as our 1951 counter tops desperately needed some replacing. She was…read morevery friendly and knowledgeable and did a great job with a "ballpark estimate" so I could see if it was anything I could reasonably afford this year. She was also very helpful in letting me know the area suppliers that they use in case we couldn't find a sample we liked in the showroom. She was super responsive to emails and after my initial measurements I had a quote back same day. Templating/final measurements and install were both scheduled at the same time and the person helping me on that was very friendly. Everything was done in about a month from my initial deposit! The counters look great, the installers were very nice and professional, Travis in the office was a huge help during demo and I'm very pleased with the final outcome. Also, it was the best price around! They had all the major box stores and even Ikea beat. Thanks Tops!

5 times they delivered my island damaged or defective. After their 7th visit to my home (2 times to…read moreinspect), and the 5th piece of quartz, I gave up on them and accepted a defect. Tops should have been checking the product thoroughly before delivery and installation but instead they blamed everyone else. We have more projects but will never use Tops again. They were literally unable to provide an undamaged piece of quartz and they didn't seem to care at all.

I recently bought a new house that needed flooring, but as house buying/selling sometimes goes,…read morenothing about it was a smooth process. I spent hours shopping around at Home Depot and lowes but nobody at either store was at all helpful any of the times I went in and I decided to see what was available locally. First place I went was Christiansen's, a local furniture store that also has flooring and whatnot. The man who works there brushed me off and told me to go to factory flooring direct in Tacoma or something like that. Somewhere cheaper, I'm assuming. Ouch. He didn't even know my budget... he was helpful, just not interested in taking my money I guess? When I got to The Showroom, I was so emotionally drained and feeling hopeless, and Libby was immediately so helpful. I explained my issues and long story short, I've got beautiful floors and I promise you will NOT find better service. Ever. They were so helpful and flexible, it was such a relief to know *something* was going to be going smoothly. John, the owner, has been INCREDIBLE. I can't say enough good things about him. He definitely goes above and beyond and I am so grateful!

We opted to use The Showroom to do our master bath remodel. From the initial visit through the…read moreproject completion they were outstanding to work with. They pay attention to the details and make sure everything is done the way you want it to be done. The craftsman they use are top shelf and make sure everything they do is done right. We'll definitely use The Showroom again when we have other home remodeling projects.