I'm surprised to see that Certified Indoor has not yet received a Yelp review. This company is…read moreexcellent - A+ for customer service, follow-through, and workmanship! I had the pleasure of working with Randy. We needed repairs done in our master bathroom, where the roof had failed, and left a huge mold spot on our ceiling. The spores had also spread over time, and left a musty smell in the house. Randy was very professional, showed up on-time for our initial consultation, and honest about his assessment. Admittedly, it took us a couple of weeks before we reached out to schedule an appointment (life happens!), and we were pleasantly surprised that Randy was unavailable due to business travel regarding mold solutions - that's a man dedicated to his job! There ended up being a scheduling conflict with the original work day, but Randy called us to make sure we would be okay with the slight delay. He still finished the work well within our time frame, and we are thoroughly happy with the results! The ceiling looks great now and there's no more musty smell in the house!

From the owner: Certified Indoor Air has been serving the greater Thurston County area for over 20 years. With our…read moreholistic approach to remediation services; we deal with all three areas customers are concerned about: mitigation (Moisture), Remediation (mold/stain removal) and indoor air quality restoration proven with testing making your invisible concern, visible assurance. We prioritize your satisfaction and value your home as if it is ours!

Cleaned 2 bedrooms, hallway, and stairs that had cat urine in spots. Explained different options…read more Can't say enough on how well the job turned out. A real pro !!!!!

As a first-time homeowner, I have plenty to learn and am seeing firsthand how hard owning and…read moremaintaining a home is. Tom was kind beyond belief and from the moment I called him, panicked about an issue at my home, he provided reassurance and came to assess the very next morning. Tom explained what he saw, provided what I needed, and was both compassionate and lighthearted throughout. I am overwhelmed by the kindness and knowledge of Tom, and will never look further for help in my home.

Above and beyond any expectation. Every single person I have dealt with has been so helpful in a…read moretime of utter chaos. Can not recommend them enough! Jerrod is wonderful.

We had our basement flood in September of last year, so it's hard to remember specifics. I think…read moreJared was the one who came out first, and he inspired confidence that they'd do a great job. I hired them, and they took our furniture out and moved it to their storage. I'm reading about the names, and I think I had Gavin, JP, Ben and Reese. I'm sorry if I got the names wrong! They were so kind during it, when I was super panicked and shocked about the loss of 1/3 of our house. We then kept working on insurance to get it covered, and when I requested they moved the furniture from their storage to ours. They very quickly did so. Their patience with things going forward was amazing, and their communication top notch. I felt informed and supported, never hassled. Julie and her team really made me feel like they were rooting for us, which is rare if not non existent for a business. I'm so grateful we had them.

I contacted the company due to toilet issues and they sent out Scott Thomas service technician on…read moreMonday the 16th and he advised us of what the problem might be and what he recommended to solve the issue he was not high pressure and we agreed to what needed done he said he could be out on the 3-18-26 he was here as he said he would and went right to work and let us know what was being done he was very very pleasant and respectful of our home and us and completed the job and told us to call if we had any further questions he gave me his card just a very good experience and that helps when you are having to put out so much money to get things fixed that have to be done. Denise W.

4872.75 for 4 ft of pole line. Over 1000.00 an hr…read more As a retired G.C/handy man in the yelm area for 10 years. I'm repulsed bye the price of the service done bye rotorooter. I had a leak in the line going to one of my B and Bs. And needed it fixed. I'm a full time caretaker now and can't leave my house for long. Bye the time there sales man came the water was terned off. found the leak exposed the line. Called at 1:00 Plummer was not out tell 5. Worked done 6:30. Thats just shy of 5000.00 for 4 foot of pole line 2 clamps. 2 barbs. Brake down of price was 450.00 for parts. For 20.00 in parts. That's a 2150% mark up 500.00 for equipment. Truck, shovel,shop vac. 2 tools. 3500.00 laber.... Plummer was boots on the ground for 1 1/2 hr. With drive time 3 hr. I do know that bid was for 5 ft of ground work. Any more would have add to the price. Had there been any more brakes in the line. Talked to manger just so you know there average cost is 1000.00 an hr. Plus tax equipment and parts. Also the plummer told my b and b guest that the filters where dirty is why the water was discolered resolting in a reimbursement for there stay. The water is discolered any time you turn water off on a well. Most times clears in 24 hr. Just wont to put this out there so some ones grandma dose not get fleeced bye this company. If you call around this should have been in the 1000.00 range.... even the sales man when talking to the Plummer was saying it was supper easy job. No rocks or roots. Already know where the leak is. Know what parts you need. Let my buyers remorse. Be your keep calling around. In the end find your local Plummer. Have more then on you can call. But if you need to call roto rooter know its bid work. And bid at 1000.00 an hr plus tax. Parts and equipment.

We originally got a quote from ABC for a wall removal but decided against the wall removal. Out of…read moreall the quotes we got, ABC was the most reasonably priced and was going to ensure supporting beam was installed. So when we needed all our drywall jointed remudded after popcorn removal, we decided to hire ABC. Three whole days of work. They mudded all the joints, sanded, chalked the the edges where the ceiling and wall met, and put a light texture on our ceiling. Overall, we are very happy and our ceilings look fantastic. Thanks ABC, we highly recommend!

We hired Vitaliy to help us renovate our upstairs bathroom due to a leak. He replaced the floor and…read moreinstalled a brand new walk-in shower. As much as I would have loved it I'm so disappointed with the outcome. The first time I took a shower I mentioned to him that the shower base creaks loudly, and he told me he put expanding foam to help it, but if that doesn't work then there's nothing else he can do unless I buy another base. It doesn't make any sense as this was all brand new. Also he states that the shower base was made from cheap material, that's why he says it creaks. I can assure you it was not cheap at all. I spent an approximate $1,200 on that walk-in shower so I'm sure it's not because it's made from "cheap" material. The only areas that don't creak are the edges where he used the foam. However, right in the middle of the shower base is where it creaks the most, and when you press on it, you can tell there isn't any cushion between the floor and the base. As more days have passed, I've noticed a lot of imperfections from his work. He left a big scratch and two holes in my wall, he has left boot marks on the shower base that I can't get rid of, the glass doors constantly keep sliding down and they are not parallel to the walls so water escapes, he didn't finish the baseboard around the vanity, and finally, the metal carpet trim that transitions from the bathroom floor to hallway was placed crooked - one side is in the middle of the door frame while the other side extends past it. I did have to ask him to come back a second time because the leak was not resolved. Thankfully he found that problem and fixed it. However I spent good money on this remodel and I'm not satisfied with the outcome. I have spent too much time trying to look for someone else to fix this issue since he said there's nothing else he can do. Overall I thought I was getting a good deal for this renovation but in the end it's costing me more to fix a problem I didn't even start with. What a nightmare! Would not recommend this business to anyone!

I've now had the opportunity to work with Artemio from Aquamess twice, most recently during a water…read moreleakage emergency. Despite the late hour, he responded promptly and came out to assess the situation, helping us get our water back up and running quickly. What stands out most is his honesty and transparency. Artemio goes above and beyond what you would expect from a standard assessment--he takes the time to clearly explain the issue and walks you through your options. Even when the work may fall outside his scope, he is willing to offer helpful recommendations and point you in the right direction. His professionalism, responsiveness, and genuine willingness to help make him someone I would confidently recommend to others in need of reliable service.

Aquamess Restoration was great to work with when I found water damage in a closet on a Sunday…read more Artemio quickly responded to my inquiry with minutes and was out to assess the damage that same afternoon. He was professional, honest, courteous and took the time to explain what work was required. He also connected me to other professionals to repair the damage. Artemio even walked me through my homeowner's insurance claim, which made this whole process so easy. I greatly appreciate the work of Artemio and Aquamess Restoration and highly recommend their services!

Paul and the crew at Ace Flood Response could not come more highly recommended. We had a…read moresignificant flood that impacted 80% of our home. The team was quick to respond to mitigate the water damage and they have been terrific through the restoration project. Do yourself a favor and call Paul and Ace Flood Response, first!

If you have any kind of water damage problem, do yourself a favor and hire this company!!!! Paul…read moreand his crew have been nothing short of a miracle! They are very communicative, quick to respond and have facilitated every part of this process, except the plumbing replacement. This included insulation being removed and replaced along with the vapor/water barrier, drying out of the floor after the damage extent was verified... working with Great Floors to skillfully install our new carpet... moving ALL of the furniture out and back after renting a pod for storage! Absolutely amazing job working hand in hand with our fabulous insurance company Farmers!!! Thank you all SOOO much!!!! Ace Flood Response are aces in our book!!!!

I hired Joyce and her team to do a water loss through my homeowners insurance. I paid them almost…read more100% of the bid back in May and since the end of May I have not heard from them nor had them return my calls with only doing the demo on my bathroom.. needless to say I would not recommend this company to anyone and I am now having to take legal action as they have not responded to my termination of contract letter I mailed requesting my money back minus what they have completed. I have now had no master bathroom since April due to this contractor.

From the owner: Expert Restoration, LLC provides water damage restoration, mold remediation, fire damage and storm…read moredamage restoration with 24-hour response in western Washington.